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StudentUniverse Customer Care Service

StudentUniverse

130 Turner Street, Ste 530
Waltham
Massachusetts
United States - 02453

Customer Support Phone Numbers

Toll-free:
1 866 841 6374(US/CA) 0 0
Fax:
1 617 321 3133 0 0
 

StudentUniverse Complaints & Reviews

StudentUniverse / Reschedule

Re
Reviewer56105 on Dec 7, 2015
Biggest joke of an organization if there is ever any issues with your flight. my flight was changed on me to later without my consent. I tried to switch to an earlier flight and gave them 5 days of flexibility. They claimed it was impossible, kept blaming the airlines, and had the worst...

StudentUniverse - Massachusetts, Waltham / Refund/reschedule

Re
Reviewer60061 on Nov 10, 2015
I booked a so called BOLD ticket to Colombia, and the Colombian Consulate didn't return my passport on time, so I asked for a help from studentuniverse to reschedule or so mutual solution. They refused and kick the balls with the airplane company, and lied about they can't do...

Studentuniverse.com - Massachusetts, Waltham / They don’t help you if you have problems

Ro
Roadi on Jul 2, 2015
I used the services of the company www.studentuniverse.com. I booked flight through them, and they seemed to be so helpful. I tried to cancel the booking, because I have some serious problems, but when I contacted them, it turned out that they weren’t interested in returning money or...

Student Universe / Refund Refusal

Ia
iAbc21 on Jun 2, 2015
A month after my first flight had been deemed ineligible for my trip to Italy, I booked a second flight. While waiting for the consulate to approve my second flight, I submitted a transaction dispute for my first one. To put things in perspective, I'm leaving in July, and this is the...

Studentuniverse.com / They provided fake number and overcharged me for nothing

Me
metaltux_ on Jan 6, 2015
Scam, scam, scam. Don’t buy any tickets through the company www.studentuniverse.com. I ordered 2 tickets, but these scammers overcharged me and provided fake confirmation number. I argued with them within couple of weeks, but they continued to provide some fake info and only told...

Student Universe / Change Policy

Mi
Miss Ray on Oct 20, 2014
I booked my flight to Bolivia months ago for my study abroad program for my Masters in Public Health. Shortly before I left they emailed me and said my return flight had been altered due to airline scheduling and I needed a new flight. They booked a different flight which would get me home...

Student Universe - California, Los Angeles / Policy

Ph
Phoebe Unterman on Sep 2, 2014
Even though they make it clear that they are hardnosed about their change policy, they know they are dealing with cashless students who jump stupidly at a cheap quote for a flight. Of course, when our daughter's emergency occurred (heads up, parents), which was that she got left in...

Student Universe / Service

Al
Allay521 on Jun 3, 2014
Do not utilize Student Universe Services. Extremely poor customer service almost no knowledge of how the travel industry works. I was on hold for over twenty minutes every time I called assistance. Just think of this when you or your children are traveling abroad. Student Universe would not...

Student Universe / Website Problems

Cl
Claire.Mars on Nov 22, 2013
So I bought plane tickets through the website Student Universe for my study abroad trip to Argentina. After I bought them, I logged into my account to check all the details of the flight so I could write them down. But when I went on the website and logged in, my flight I had just bought...

StudentUniverse / service

Ca
Carrie Lee on Mar 15, 2013
I have booked the air tickets on their website for the first time. I have to say it did badly. I can't believe that the tickets I have bought is more expensive than the tickets shown on their website couple days later.They are totally the same airline company and the same date . I...

StudentUniverse - California / MAJOR FRAUD

St
strawberryswing on Mar 7, 2013
This is the most lunatic website that I had business with. Last night I was charged a total of $800 in my account, have tried calling the poor quality costumer service that made me wait 30 mins just to tell me that the person taking care of this is not available. The next day I called them...

Student Universe / No Refunds, $360 cancellation fees

Ja
Jack1986 on Aug 30, 2011
Paid $550 for a flight booked with studentuniverse.com. Due to a medical emergency I had to cancel or move the flight to a different date. Called student universe and they demanded $280 just to change the date of the flight. I asked them "What if the new flight actually costs less than the...

Student Universe / Website information

Sa
sam12222 on Aug 2, 2011
I wish the complaints on this site would forwarded them to the better business bureau so bbb will pull their recommendations on the site. If everyone sends bbb a complaint about student universe then su will either change its policy or be forced offline because of the fraudulent presentation of ticket prices.

Student Universe / Tricked into buying

Tb
TBBG on Jul 24, 2011
Student Universe preys on students and people who are desperate for a good deal. I really needed a plane ticket. There was this great deal for around $1, 000. A round-trip flight to Italy for just a little over a thousand dollars. I couldn’t resist. Sadly, each time I tried to...

Student Universe / Costumer service Disrepect

I was suppose to take a flight last friday, november 5th, from Washington DC to BUrlington, Vermont. I called around 12pm to check on the flights available that day, their time and make a reservation. Once I received the information that I needed, I had to hang up and call back a few...

Studentuniverse.com / Huge Scam

Na
They are a huge con. My friend and I thought we were getting a good deal on a hotel in the UK and when we got there the hotel had our names in the computer but under a rediculously more expensive rate (one that the hotel doesn't even charge), all because of student universe. Then when...

Student Universe / User beware

Ch
I have dealt with Studentuniverse.com twice and both times felt like I was being conned. I booked a flight with this sham of a travel agency and had to jump through several hoops to get an actual conformation. Their customer service department is completely useless. I was told by a service...

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