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StudentUniverse Complaints & Reviews

StudentUniverse - Massachusetts, Waltham - Refund/reschedule

Posted: 2015-11-10 by    Reviewer60061
Complaint Rating:  0 % with 0 votes
I booked a so called BOLD ticket to Colombia, and the Colombian Consulate didn't return my passport on time, so I asked for a help from studentuniverse to reschedule or so mutual solution. They refused and kick the balls with the airplane company, and lied about they can't do anything,...

Studentuniverse.com - Massachusetts, Waltham - They don’t help you if you have problems

Posted: 2015-07-02 by    Roadi
Complaint Rating:  0 % with 0 votes
I used the services of the company www.studentuniverse.com. I booked flight through them, and they seemed to be so helpful. I tried to cancel the booking, because I have some serious problems, but when I contacted them, it turned out that they weren’t interested in returning money or helping...

Student Universe - Refund Refusal

Posted: 2015-06-02 by    iAbc21
Complaint Rating:  0 % with 0 votes
A month after my first flight had been deemed ineligible for my trip to Italy, I booked a second flight. While waiting for the consulate to approve my second flight, I submitted a transaction dispute for my first one. To put things in perspective, I'm leaving in July, and this is the first...

Studentuniverse.com - They provided fake number and overcharged me for nothing

Posted: 2015-01-06 by    metaltux_
Complaint Rating:  100 % with 1 votes
Scam, scam, scam. Don’t buy any tickets through the company www.studentuniverse.com. I ordered 2 tickets, but these scammers overcharged me and provided fake confirmation number. I argued with them within couple of weeks, but they continued to provide some fake info and only told that...

Student Universe - Change Policy

Posted: 2014-10-20 by    Miss Ray
Complaint Rating:  0 % with 0 votes
I booked my flight to Bolivia months ago for my study abroad program for my Masters in Public Health. Shortly before I left they emailed me and said my return flight had been altered due to airline scheduling and I needed a new flight. They booked a different flight which would get me home much...

Student Universe - California, Los Angeles - Policy

Posted: 2014-09-02 by    Phoebe Unterman
Complaint Rating:  100 % with 1 votes
Even though they make it clear that they are hardnosed about their change policy, they know they are dealing with cashless students who jump stupidly at a cheap quote for a flight. Of course, when our daughter's emergency occurred (heads up, parents), which was that she got left in the...

Student Universe - Service

Posted: 2014-06-03 by    Allay521
Complaint Rating:  0 % with 0 votes
Do not utilize Student Universe Services. Extremely poor
customer service almost no knowledge of how the travel industry works. I was on
hold for over twenty minutes every time I called assistance. Just think of this
when you or your children are traveling abroad. Student...

Student Universe - Website Problems

Posted: 2013-11-22 by    Claire.Mars
Complaint Rating:  0 % with 2 votes
So I bought plane tickets through the website Student Universe for my study abroad trip to Argentina. After I bought them, I logged into my account to check all the details of the flight so I could write them down. But when I went on the website and logged in, my flight I had just bought didn't...

StudentUniverse - service

Posted: 2013-03-15 by    Carrie Lee
Complaint Rating:  0 % with 0 votes
I have booked the air tickets on their website for the first time. I have to say it did badly. I can't believe that the tickets I have bought is more expensive than the tickets shown on their website couple days later.They are totally the same airline company and the same date . I called...

StudentUniverse - California - MAJOR FRAUD

Posted: 2013-03-07 by    strawberryswing
Complaint Rating:  0 % with 0 votes
This is the most lunatic website that I had business with. Last night I was charged a total of $800 in my account, have tried calling the poor quality costumer service that made me wait 30 mins just to tell me that the person taking care of this is not available. The next day I called them again...

Student Universe - No Refunds, $360 cancellation fees

Posted: 2011-08-30 by    Jack1986
Complaint Rating:  100 % with 2 votes
Paid $550 for a flight booked with studentuniverse.com. Due to a medical emergency I had to cancel or move the flight to a different date. Called student universe and they demanded $280 just to change the date of the flight. I asked them "What if the new flight actually costs less than the new...

Student Universe - Website information

Posted: 2011-08-02 by    sam12222
Complaint Rating:  0 % with 0 votes
I wish the complaints on this site would forwarded them to the better business bureau so bbb will pull their recommendations on the site. If everyone sends bbb a complaint about student universe then su will either change its policy or be forced offline because of the fraudulent presentation...

Student Universe - Tricked into buying

Posted: 2011-07-24 by    TBBG
Complaint Rating:  0 % with 3 votes
Student Universe preys on students and people who are desperate for a good deal. I really needed a plane ticket. There was this great deal for around $1, 000. A round-trip flight to Italy for just a little over a thousand dollars. I couldn’t resist. Sadly, each time I tried to purchase...

Student Universe - Costumer service Disrepect

Posted:    Enfant D'afrique
Complaint Rating:  100 % with 3 votes
I was suppose to take a flight last friday, november 5th, from Washington DC to BUrlington, Vermont.
I called around 12pm to check on the flights available that day, their time and make a reservation. Once I received the information that I needed, I had to hang up and call back a few...

Studentuniverse.com - Huge Scam

Posted:    N & S
Complaint Rating:  60 % with 10 votes
They are a huge con. My friend and I thought we were getting a good deal on a hotel in the UK and when we got there the hotel had our names in the computer but under a rediculously more expensive rate (one that the hotel doesn't even charge), all because of student universe. Then when we...

Student Universe - User beware

Posted:    Chucker
Complaint Rating:  100 % with 3 votes
I have dealt with Studentuniverse.com twice and both times felt like I was being conned. I booked a flight with this sham of a travel agency and had to jump through several hoops to get an actual conformation. Their customer service department is completely useless. I was told by a service representative...

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