State Auto review: Homeowners Insurance

Recently I instructed my Insurance Agent to contact State Auto and ensure that my 2022 policy did not renew in 2023. They had filled out the paperwork, had me sign it, and sent it in. I thought it was a done deal. Then I received a past due notice for a $15.61 fee for the policy renewing then expiring 1 day later. I contacted both companies to see what could be done as this was explicitly against my wishes, never authorized, erroneously billed, and is an error & omission on the Insurance Agent or State Auto's behalf, not mine. I contacted customer support and they indicated there was nothing to be done and insisted on payment. I will never use this company in the future due to the failure in customer service and decision on how this was to be handled.