Stannah Stairlifts’s earns a 2.3-star rating from 3 reviews, showing that the majority of customers are somewhat dissatisfied with their stairlifts.
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Installation and general functionality
We had this chair lift 1 year ago. At the time of install I asked the installatio crew if they could raise the chairs as I was told at the time we had the salesman come to sell us the chair that the chairs were adjustable. However the installers said there was no way to adjust the chairs. The chair was extremely uncomfortable with the chairs at the height they were at. After rereading the brochures given to us at the time of the sale it indicated the chairs could be adjusted. So we had a technician come out and adjust the chairs. Since then we have had nothing but trouble with these chairs. We have had a technician come to fix this piece of crap system fixed. At one time the technician had to retighten all of the bolts because operation of these system was sporadic at best. He indicated at the time that the system was not installed correctly. This system has left me stranded either upstairs or downstairs because this system arbitrarily stops working. My disability causes me horrible pain when I have to either climb the stairs or descend the stairs. That is why we purchased this $8, 000 system. We will need to call a technician AGAIN today because on Saturday it stranded me downstairs again. After this next service call for this worthless $8, 000 system if it cannot be fixed correctly my next call will be to have this lemon removed and a demand for my money back even if I have to take this mess to court. Oh and by the way one of the reasons we purchased this system was because it was Gephardt avpproved. My next call will be to Gephardt to let him know what a piece of crap he is endorsing. He may not be so quick to endorse a Stannah chair lift system
never worked
Bought this stair chair lift new. It has a feature that automatically lifts the end of the track up off the ground, since it otherwise interferes with our front door. The lift has never worked for more than a day, and we have had it 2 1/2 years. Service has been out many times and replaced many parts. Now they just run it up and down a few times, charge us and leave, as it is out of warranty. Stannah has ignored our complaints and does not even bother to call us back. Note that this cost us $6, 500 and had a year warranty.
ON MY OWN, I have discovered a few things that indicate bad engineering. The problem is that when the chair runs over the extension, it rubs over parts and bends the contacts. This means that the chair will no longer charge, so that it just sits and beeps constantly. When the battery runs down, it will no longer work, and damage is done to the battery, requiring replacement. The chair also will move over time, so that it is not level, making it even harder for the contacts to connect with the rail. When the service techs come, they in effect clean the contacts and move the chair back to level. That will work for a while until the chair has run over the extension a few times.
The only way I can use it for a while is to stop the chair in the middle of the stairway, so that it does not move over the bottom of the stairs, where the extension is. If I never run over the extension, it is usually reliable until the chair has become unlevel. This is because the bolts that hold the chair do not hold it firmly in place. A cripple cannot get off and on the chair when it is in the middle of the stairs, so this is not a solution. Neither the company nor the dealer is willing to help. Can anyone recommend another brand?
Where can you get parts for these stairlifts? Have a broken switch that needs to be replaced, have to use the remote control to use it. Called the distributor in Maine asked for the parts department, person was not there said they will call back never did.
This lift has been nothing but trouble since the warrantee ran out. Now they say I can purchase a yearly maintenance plan for almost $500. Buying this was the worst thing I ever did. I feel like these guys are no better than thieves and conmen. I would never recommend this product to anyone. For the money I spent anyone would think a chair lift as costly as this would last a bit longer.
I will be passing along my disgust with these people everywhere I can from now on.
Replaced new components with used components. Poor installation. Lack of warranty support. Fraud
See the attached letter, copies of invoice and pictures documenting the complaint. Since it cannot be attached because your system does not recognize PDF attachments, you can download the attachment from https://docs.google.com/open?id=0B2hEzhB2hJvBc05pREs2VUc2eEk
The complaint has been investigated and resolved to the customer’s satisfaction.
Is Stannah Stairlifts Legit?
Stannah Stairlifts earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
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Overview of Stannah Stairlifts complaint handling
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Stannah Stairlifts Contacts
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Stannah Stairlifts phone numbers+1 (888) 534-8905+1 (888) 534-8905Click up if you have successfully reached Stannah Stairlifts by calling +1 (888) 534-8905 phone number 0 0 users reported that they have successfully reached Stannah Stairlifts by calling +1 (888) 534-8905 phone number Click down if you have unsuccessfully reached Stannah Stairlifts by calling +1 (888) 534-8905 phone number 0 0 users reported that they have UNsuccessfully reached Stannah Stairlifts by calling +1 (888) 534-8905 phone number+1 (800) 877-8247+1 (800) 877-8247Click up if you have successfully reached Stannah Stairlifts by calling +1 (800) 877-8247 phone number 0 0 users reported that they have successfully reached Stannah Stairlifts by calling +1 (800) 877-8247 phone number Click down if you have unsuccessfully reached Stannah Stairlifts by calling +1 (800) 877-8247 phone number 0 0 users reported that they have UNsuccessfully reached Stannah Stairlifts by calling +1 (800) 877-8247 phone number+1 (508) 520-7878+1 (508) 520-7878Click up if you have successfully reached Stannah Stairlifts by calling +1 (508) 520-7878 phone number 0 0 users reported that they have successfully reached Stannah Stairlifts by calling +1 (508) 520-7878 phone number Click down if you have unsuccessfully reached Stannah Stairlifts by calling +1 (508) 520-7878 phone number 0 0 users reported that they have UNsuccessfully reached Stannah Stairlifts by calling +1 (508) 520-7878 phone number
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Stannah Stairlifts address20 Liberty Way Ste A, Franklin, Massachusetts, 02038, United States
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Stannah Stairlifts social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
Recent comments about Stannah Stairlifts company
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