South Beach Diet Enterprises / SBD Enterprises
Reviews and Complaints

I ordered the second month of my meal plan and was charged $369.89 on June 29. They promise delivery in 4-7 days but no more than 15. It has been 21 days. I have called 8 times and each time they say the order will process the next day but it never has. At this point, I want my money returned as they have not fulfiled the order. I also believe it is incredibly unscrupulous of the company to charge for an order in advance of shipment. What they have done amounts to stealing my money.

The product sucks and then they had the nerve to charge me a $125 cancellation fee after 3 days of receiving the product!

For doing that I want a full refund of this nasty food that they gave me which consisted of 60% being bars which I'm happy to ship back and the $125 fee they charged me for canceling after three days

I ordered the platinum plan on line, and within an hour I checked my email to find that they over charged me by $30. When I called I spoke to a fella and told him that I want to cancel because I was overcharged and I don't like being taken advantage of. He then asked if I would be willing to stay if he fixed the dollar amount to the correct, I said ok. But what he did was charge me again At the correct price and set me up with now 2 accounts! So I called back again in less than 2 hours and spoke to a female and I tried to explain what was going on and I wanted to cancel everything since I feel this is outright theft and I refuse to do business with a company that steals my hard earned money. She said I understand and said she would cancel. I received an email saying that she canceled my order and when I looked at my bank info there is now an additional charge of $125. So far and in less than 24 hours this company has stolen nearly $800 from me and I have received nothing, not one item! I need to find a lawyer and sue for this blatant criminal act! I WANT MY MONEY BACK YOU THIEVES!

Received an email that they were auto shipping my 2nd order for South Beach diet. Called & canceled and was told I would have to pay a $125 cancelation fee. I had severe stomach distress due to the alcohol sugars and stevia within their food items. I need to cancel because of medical concerns I certainly should not be charged a $125 cancelation fee

I started the South Beach Gold Plan: Womens, Chef's Picks. For $378 I received a month's worth of frozen and dry food. I did this for 2 months. And I lost 10 lbs. But I really didn't like the food that much and the cost versus the amount of weight loss...it just wasn't for me. So I tried to cancel the membership on line using my online SBD account. I was only given the option to delay the membership. So I delayed it for 3 months...
3 months later On June 27, I received an email
"
Hello Jennifer,

Your next order will arrive in 4-10 business days. We'll send you a separate email confirmation with your tracking number once it's shipped."
So I immediately went online again to delay the order. On June 28 8:30 am I received an email confirmation stating my
"We've received your request to update your ship date for South Beach Gold Plan: Womens, Chef's Picks. Your next order will begin to process on 09/23/2019."

So you can imagine my surprise when I received an email from SBD on July 2nd:

Great news—your South Beach Diet® order is on its way! If you'd like to keep an eye on your order as it makes its way to your door, simply visit our delivery partner's "...

I checked the website. My delay request was still in place. So I called. And I was told it was too late to cancel the order as of that day (July 2nd). So I am spending my 4rth of July vacation out of town debating with SBD customer service about an order I never placed, tried to cancel, and am being charged $388.97 for.
I explained that I requested a delay online as soon as I was aware the order existed and received an email confirmation stating my delay request was received.
I was told the delay was for the July order. "The June order is still in place. And will be arriving on Saturday July 6"
What JUNE ORDER?!?! What JULY ORDER?! Besides it's July right now...isn't it? I said I will refuse the order. And was told they do not accept returns(?!)
And of course, on July 3rd while we are still out of town on vacation, the order we did not place, the order we requested delayed/cancelled online and via phone, the same order we were told would be arriving on Saturday July 6, and the order we paid $388.97 ...was placed on our porch on July 3 with outside temps in the upper 80's. We weren't home on July 4rth either. And it was even hotter the next day. We're not happy at all.

I came home today to a larger SBD shipment. I paused my order to December and put a reminder to pause longer because I needed to not have this expense until after the holidays and I don't have space for the food. I didn't intend to get my last order but hadn't paused it so no problem. That was my fault.

I called customer service and was told there was no record showing that I paused it out past October and there as no refund or return. Asked for a supervisor. Got transferred to a non-supervisor. Kept requesting. Then somehow wound up with the sales department. Again not a supervisor. Called headquarters. Same experience-told no refund/return and that I hadn't paused it out that far. I said again that I understood what the system showed but that it was incorrect. Imagine, technology messing up?! Anyway, because I work in phone-based customer service I maintained my cool but I'm incredibly angry, the service has been horrific and now I'm trying to find people to give this food I can store to AND am out a chunk of money I don't have to spare. And cannot get anywhere. I figured this would be my last effort before turning to social media and the BBB. And now if I cancel my order looking at the last filed complaint I'm going to get charged ADDITIONAL. This is insane.

I originally ordered this product in February 2018 and charged it to my Paypal credit. The following month they wanted to send me out another 30 day supply. I said no, I had not tried all the food and I would call them to order when I knew what I liked. The following month the same thing happened, email, they will send another 30 day supply. I called them and stated I wanted to cancel.
They said I would be charged $125. I stated there was nothing stating they would be charging such a fee. I asked to speak to supervisor. Never received a call back. The next month same email. I responded by email this time. Sent to Kathleen Malone and again canceled the program. No response. On June 21st there was a 30 day supply of food from the South Beach Diet. They were able to charge my paypal acct for this product that I did not order. I called Fed Ex to come and get this product as I did not order it. Fed Ex picked up the product. I filed a claim with Paypal. They are making me wait 10 days before they reverse the $307.98. During that time I am being charge $30 every time my bank covers my bills. South Beach states they do not accept returns and they do not do refunds. Then why do they process illegal orders that have not been placed by a customer and submit illegal billing for payment? South Beach has the phone calls and emails documented, so why would they still proceed with sending out food that I have not ordered. I am requesting that South Beach return my $307.98 and pay the $200 in additional bank fees that I have had to suffer through while going through this horrific ordeal.

I called to cancel my auto delivery today because I find the food inedible. I was charged $125 for canceling after my first order. How about I send back all the food I did not eat and get a refund! I do not recall, although I am sure it exists somewhere, the small print stating the cancelation fee.
The majority of the order consisted of powdered shakes and small protein bars and I did not enjoy the most of the frozen meals. Now I have half a freezer full of South Beach meals that I will have to throw away. Very expensive for such poor quality.

Nowhere in the ordering process does it explain that they charge you $125 to cancel their service. There isn't an online process to cancel. They charged my card $125 and received NOTHING! I paid over $300 for horrible food. Nowhere on their ensure did it say that I was getting a discount for auto delivery. Nowhere did it warn me that I woukd be charged a cancellation fee.
I Didn't lose any weight and then get slapped in the face. I am reporting them to the Federal Trade Commission.

I tried your service . I hated it. Aside from the food being terrible . I only ordered one month to try it... when I tried it it was not good. I didn't request a refund for the food that came the first month even tho it is in the garbage. I should have known better but when I recieved the second charge on May 10 I was furious. I called customer service and they were very nice but insistent that I had asked for this to reoccur each month. NO WAY.. I explained to them that I would never have done that until I knew that the food was good and edible.. It was neither. I chalked the first month up as a loss but I will not accept this second charge. I spoke to 4 people.. they kept switching me to a different person and no one would even help me . They pretty much said TOO BAD!
I have never dealt with such an unprofessional company.
I asked to speak to someone above the manager and no one would do that either. I would like this resolved by crediting me back for the product. Come and get it ..its all yours. Please have someone call me or email me at your earliest convenience.

This company is a scam they're charging me because I wanted to cancel there food plan this was never explained to me and I will never do business or recommend doing business with these scam artists beware ! I told them dispute the charges and they didn't care . I'm sorry but you can't do business and force people to pay for things they don't want to continue. I will never recommend this to anyone it's just a a scam

ID [protected]

I ordered the Silver Plan.
It has been a disaster since the first day of delivery!

Most of my meals were missing. Those that did arrive were crushed.
No instructions arrived with the meals.

I have contacted customer several times and diet counselors just as many times now.
I get different responses from different diet counselors regarding my diet.
I was promised only 15 meals to replace those that were missing.

I'd like a refund.

I ordered the weight loss plan/pre packaged month "meals" to my home in the month of March 2018. Besides the food not even being fit for a dog, it was the most unorganized mess of food and plan I have ever seen. THEN stated that I have another charge of 310 dollars coming my way for a second order i was NOT aware of. THEN told I was going to be charged 125 dollars for cancelling! NEVER EVER would trust a company like this! TERRIBLE service and even worse---THE FOOD!

This program is a scam. They have the fastest customer service when selling but long wait times for customer service once enrolled. I had a reaction to their food due to whatever preservative they have. I asked my husband to try and he himself had serious heartburn issues too. I called and I was sent over to 6 different representatives in the almost two hours I was on the phone. In the end, they reasoned they cannot give a refund or offer any type of exchange. I have a lot of wasted food laced with chemicals I cannot eat. They do not have a good policy or does not care what their product does to your body, as long as they get their money. They cannot Stand by the quality of their product since they will make you swallow that big mistake you made to try the food service. Stay away. They even have the audacity to say "why don't you just give it always?" Wow, sure. I will let the other person suffer too with the poison you south beach is selling.

I ordered the SouthBeach diet last month because I thought it would be convenient. I received the shipment very quickly but nowhere on the site did I receive a message or warning that if I discontinued my service I would be charged a $125 fee. I found out when I received an email that my automatic shipment was due to go out again and I called to stop it. The food is horrible so I decided I would just go back to food prepping myself and was very disappointed to find out I would have to pay South Beach even more money. What a waste.

I joined the South Beach diet delivery club and received one month of food, plus a thick booklet outlining the plan. The program was hard to follow and was not fully explained in the materials. The tasteless prepackaged food was laced with chemicals with unpronounceable names. Because they sent an entire month’s worth of food in one delivery, the frozen items (and it was pretty much all frozen items) had to be stored in two different refrigerators.

I followed the diet for one month and lost no weight. Even worse, I’m now on the South Beach email list and, despite many requests to take me off, the South Beach people keep spamming me.

The prices advertised are only if you stay long term with the program. If the program does not work for you, they will charge you $125 cancellation fees.

Fyi...my wife and I both had almost identical disappointing results. I question the validity of this product in its entirety. And we had to pay a total of $250 in cancellation charges that are masked as waiving discounts on your orginal order since we didn't renew.

Offered to return the food but they said no refunds either.

Hidden in the trial agreement I unknowingly agreed to start receiving 1 pound of coffee every month unless I notified the company not to enroll me in their program.

Returning the product would cost me 10.95 in priority mail charges. Southbeach refused to reimburse me because of the trick language in the sample I ordered.

I called customer service to also find out a pound of coffee cost 79.95 + 19.95 shipping and handling.

No shipping reimbursement could be authorized. Best they would do was issue accredit of approximately 60.00 + shipping and handling. That 4.95 sample ended up costing me about $27.00

I intend to dispute this charge with Visa until the cows come home.

Beware of SouthBeach products trial offers, the company is far from and honest business.

I ordered a book The Southbeach diet supercharged that was "free" but I after I received it I was informed that I had to join the club with a membership of $5 a week unless it was cancelled.I called them an cancel the membership and I haven't received a confirmation via e-mail and they are sending recipes and info every day that I do not want and do not want to be billed for latter on.Unfortunally I didn't keep the phone number they sent me.
Please help with this situation.Thank you
Lucia Gomez
3621 N.Ashland ave.
Chicago, Il.60613
[protected]@sbcglobal.net
[protected]

The website claimed that I would receive a free 7 day trial. It said in order to not be charged cancel before the 7 days are up. It also said that if I were charged after that time I would just need to call customer service & get a refund for any unused portion of the charge (with is a quarterly charge so 3 months worsth).
So tell me why if my free trial started in the afternoon of Monday June 1st, when I went online this morning (Monday, June 8th) it said that the charge was authoarized on the 1st. I logged into my bank account and found that the $65 charge did indeed go through on the 3rd (last Wednesda), well before my 7 day free trial would be up.
To make matters worse, the phone number that you are supposed to call is constantly busy. I'm pretty certain no matter how heavy call volume gets at a toll-free number there is usually a call queue and you can listen to crappy hold music while ou are waiting. Why then can I not get through?
I am highly disappointed in the one product that claims to be the only one officially linked to the real diet and its trademark. I am also highly stressed since I cannot seem to pay my bills right now and need that money.
Has anyone else had similar problems? What is a girl to do?