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Collections Hair Club
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5.0 3 Complaints
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Collections Hair Club Complaints 3

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4:15 pm EST
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Collections Hair Club over charged

A few months back i purchased a trail pot of your tablets, i now have a further two debits taken from my bank. one on the 9th of november for 87.62 and then on the 18th november for 87.62 again.
these are not transacions i made and wish for the money to be returned promptly!

failure to do so will result in legal action.

Thank you

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mikefrommars
Santa Rosa , US
Jan 04, 2010 4:40 pm EST

the exact same thing happened to me.

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mikefrommars
Santa Rosa , US
Jan 04, 2010 4:40 pm EST

THE EXACT SAME THING HAPPENED TO ME. IMAGINE THAT?

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10:16 am EDT
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Collections Hair Club Rip Off 11111

I recently bought this product to lose weight, as seen on TV . No such luck, payed 4.95 for trial bottle, then found out that they chargrd me another 59.95 because I didn't return the unused portion. Called to cancel the product and get my money back. HA HA, They said that the 59.95 was the price I had only payed the shipping, How can you get charged twice for the same bottle. I did tell them to cancel, will see what happens next. Its another to good to be true scam, and I fell for it!
very unhappy in arizona.

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Carole Gambling
Newcastle-upon-Tyne, GB
Aug 12, 2016 7:43 am EDT

I received a trial plus one months supply of pills the trial was free the 1 months cost 49.99 and they have sent me a futher three packs with less in but are charging anyhting from £59 to £35.98 without my agreement they send shipping notice to say they have shipped my order I repeatedly reply stating not to send them but they do. My credit card company gave me a number to ring and after 3 weeks I finally spoke to someone but guess what the computers were down therefore she could only take a message I requested on the advice of my credit card company to get a cancellation code she could not give me that and assured me she would e-mail this to me she never did now another £35 has been taken. Someone please help how can i stop this and reclaim my money back.

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joseph morin
Auburn, US
Aug 12, 2016 7:43 am EDT

I ordered a trial of aciaburn i tryed it a couple of times and it caused me stomach aches so i called and canceled within one week after receiving the product then a few weeks later i find that thay still charged 59.95 to my account and another 4.95 to boot . I have filed a fraud complaint against the charges with my bank but i shouldn, t have to go thrue this crap this company has no ethics and as i can see thay have done this to a lot of other honest people someone needs to shut these creeps down!

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leejason
NZ
Aug 12, 2016 7:43 am EDT

i have order a product from Acaiburn on the 26 June 09 and have recieved it, and on the 16 July 09 and the 26 July 09 they have taken money out of my credit card.
When I order the product it said a once off, but now I see that they have taken more money out of my credit card.

I need somebody to assiset in the above as soon as possible.
My contact details: Ph: 0064 [protected], email: leoniefoord@yahoo.com

Regards

Leonie Foord

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amanda
Spennymoor, GB
Aug 12, 2016 7:43 am EDT

I would like to say that it is true itsn a scam i ordered pills recieved them on what i thought was 14 day free trial they took £5.00 off me to start then 6 days after i recieved my pills they took another £56.00 from me without my authorisation. I e.mailed to cancel the account and now they have passed my details on to another company who i do not know of (home health store) and they have taken £64.09 from my bank. this is not on as i do not work and have children to support, my bank has now gone overdrawn something should be done to stop this ...

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rachelh
Brisbane, AU
Aug 12, 2016 7:43 am EDT

hi i recently signed up for the free trial, just paid postage end of may beginning of june. i received my free trial but now a month later i have received three more bottles and money has been taken out of my account to pay for them without my authorization. do you know how i can cancel this so that t doesnt happen again next month. i have tried sending them an email but no reply. i went to my bank, wetspac, they said the only thing i can do is cancel my account! i dont really want to do this. i only moved here about a year ago so i dont know how these thngs work here. can you give me any advice. thanks rachel

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Christin Reuter
Bridgeport, US
Aug 12, 2016 7:43 am EDT

I ordered this product, and have not seen any results. Please quit charging me for this. I would call but i do not have a number.

Chrsitin Reuter
423.443.0420
bejaday1975@hotmailcom

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shiwllms1
Glasgow, GB
Aug 12, 2016 7:43 am EDT

Unauthorised transaction from my bank account for ezykit
What is this and why are they still charging me when I have canceled my Acia burn account.
I want an answer I can not afford to lose any more money.

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Emilynn
Luton, GB
Aug 12, 2016 7:43 am EDT

I've been sent 2 free trial bottles of Acacia Tablets t £3.00 each but have now had a total of £145.68 taken out off my Bank account. I am furious and now want to claim the full funds back. Im dissatisfied and insisit I want my money back. Is there any way I can get this back?

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hboj
Alfreton, GB
Aug 12, 2016 7:43 am EDT

I had a 14 day trial from the company and they have now sent me another order which I have not asked for.

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Tam25
NZ
Aug 12, 2016 7:43 am EDT

Please help
This company is a huge scam and shold be stopped. they have taken from me $150 excluding foreign currency exchange.
Facebook should be ashamed that it is linked to this company and i want my money back please.

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2:18 pm EST
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Collections Hair Club paid for product but no product was sent

I saw the email promising weight loss I put my card details in and thought every thing was sorted. I then received my credit card statement which stated that the company had taken the p&p (product was apparently free). I then checked my emails only to discover that my purchase was not complete and I had to submit all my details again. (which I was not going to do) Tried emailing the site but the emails kept being returned to me. I keep getting emails asking to complete my transaction before my product is sent - help

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leanne potter
Vale View, AU
Jun 03, 2016 8:16 am EDT

I applied to have the free sample sent to me for cost of delivery only, & never recieved anything, only to be continually charged $87 month for a product I don't want, can't cancel, & have never recieved! I have not been able to find a way to cancel the orders, or contact the company, & have had to cancel my credit card in order to prevent being charged $87 per month. This was an add that came up on the side of my facebook page promoting the product, but once they have your details, you cannot contact them!

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dee
guisborough, GB
May 13, 2009 5:16 am EDT

Iwish to complain about been charged for inside health tips .I have tried on numerous occassions to cancel the subscription.After a web chat i was told to ring [protected] . However the number i was given after attempting 3 times and told office hours were 7am up until 7pm weekdays. Every time i ring the message tells us these opening hours, but after always say`s sorry we are currently closed.Can you help to stop these charges

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angela mudher
rowville, AU
Apr 09, 2009 6:50 am EDT

I saw an advertisement on Facebook for Aciaburn capsules.So i went to the website Aciaburn.com and purshased a free trial bottle.I then found out it wasnt free at all and had been charged $49.95 to my c/c but still have never received the product.there is no where on their website to cancel order and the number they have given is disconnected.How do i get a refund and make sure they dont keep charging my credit card?

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E. Jensen
Sacramento, US
Mar 16, 2009 11:33 am EDT

I have been charged repeatedly for this product and a monthly membership which I did not sign up for! I submitted several complaints with my bank to stop these charges. All I asked for which I paid for at the time was their "free" trial offer. There is no telephone number to call them and the emails I send to their supposed email address keep getting returned to me. Help!

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Armie
NZ
Oct 19, 2009 8:37 am EDT

i have ordered mine on an american website, on their free chat website i was told 30days money back guaranteed from the date i received the product. i placed mine on the 26June, with int'l postage paid i US$ 10.00, received after 4 weeks with all seals broken, and on sender was in New Zealand address ( i lived in New Zealand). so went in online to chat with one of their customer service, was told i have 4 weeks to return my unused products, since i work mon-sat, got no time to send it straight away, but they have received all unused bottles on the 26aug. it's now 20oct and still havent heard from them if iam getting my refund. i have contacted their online customer service but dont want to know me and have to refer me to their 1800 number, and they dont want to know me as well as they reckon i should hae return the product by 26Jul. how stupid ! as everytime i rang them i have to explained again and again that i didnt recived the product until 27jul. i hae tried to ring them 8 times still no luck. can anyone help me with this?
pls email me peterarmie@ihug.co.nz

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ac-OR2mU
Forster, AU
Apr 10, 2009 2:21 am EDT

please stop debiting my account i no longer require the product

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ac-OR2mU
Forster, AU
Apr 10, 2009 2:20 am EDT

money keeps being debited, please stop

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Catwoman
Albuquerque, US
Mar 19, 2009 2:30 pm EDT

Received product almost a week later. I did not find it helped me in anyway at all. Called to cancel and I was told that the 14-day had past. They charged my credit card on the 2nd of March with the shipping & handling. On the 17th, they charge me 79.95 for the product. That was exactly 15 days after I paid for the product. I said that I hadn't even received the product, too bad, I should have called. 14-day trial period is false advertising. Mailed, tried and call them within 14-days of purchasing should have been stated. Change your advertising. I wonder how many others were caught in this trap? - Catwoman in Albuquerque.

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Gini
Deale, US
Jan 21, 2009 5:03 pm EST

Had a bad experience with same. Received the product and called within the 14 day trial period to cancel only to be informed that the 14 day trail period had passed and the I would be charged 59.95. Don't let them take your $.

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Overview of Collections Hair Club complaint handling

Collections Hair Club reviews first appeared on Complaints Board on Dec 14, 2008. The latest review over charged was posted on Jan 4, 2010. The latest complaint over charged was resolved on Jan 04, 2010. Collections Hair Club has an average consumer rating of 5 stars from 3 reviews. Collections Hair Club has resolved 3 complaints.
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    67 queens road, West Molesey, KT13,
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    May 24, 2024

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