Menu
For Business Write a review File a complaint
Shinola Customer Service Phone, Email, Contacts

Shinola
Reviews and Complaints

www.shinola.com

Learn how the rating is calculated

2.3 10 Reviews
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Shinola Reviews 10

ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Shinola Shinola: Elevate Your Style with Quality and Durability

Shinola is the bomb! Their fashion is so on point, you'll be looking fly for years to come. And let me tell you, the quality is top notch. You can tell they put a lot of love and care into their products. It's not just some mass-produced junk. This is boutique level stuff, baby!

I got a watch from them and it's my new favorite accessory. It's sleek and stylish, but also super durable. I wear it all the time and it still looks brand new. Plus, it's made in the USA, which is pretty cool if you ask me.

Overall, I highly recommend Shinola. If you want to step up your fashion game and invest in something that will last, this is the place to go. Trust me, you won't regret it.

Read full review of Shinola
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Shinola Disappointed with Shinola Watch: Rubber Band Failed & No Help from Company

So, I bought this Shinola watch with a rubber band for a hundred bucks. I was pretty excited about it, but then the band failed on me way too soon. I reached out to the company, hoping they would help me out, but they said they couldn't do anything for me. I mean, come on! If you're gonna charge that much for a watch, you should at least stand behind your product, right? I was really disappointed. I expected more from Shinola, but they let me down.

Read full review of Shinola
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Shinola Shinola's Sale: A Trick or a Treat? A Review of Their Pricing Strategy

Yo, so I was checking out Shinola's website and saw they got this sale going on where you can get 25% off if you use the code 10YEAR. It's from May 1st to May 14th, 2023. But like, I noticed that all their stuff is marked up like 30% or more. That's kinda messed up, you know? Like, why jack up the prices just to give a discount later? It's like they're trying to trick us or something. I mean, I like their stuff and all, but that's just shady.

Read full review of Shinola
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Shinola Shinola Watches: The Ultimate Style Statement for Every Occasion - A Review

Shinola watches are the bomb! They got a style for everyone and every occasion. You can get a chronograph, vintage, or a men's watch that will make you look like a boss. But my personal favorite is the minimalist ones. They just look so sleek and cool. If you don't believe me, check out this review I found - https://watchmakernotes.com/best-shinola-watches-review/. They got all the deets on the best Shinola watches out there. Trust me, you won't be disappointed with these bad boys.

Read full review of Shinola
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

Shinola Shinola Watch Review: Nice Design, But Maintenance is a Hassle

I gotta say, I had a bit of a rough experience with Shinola. Don't get me wrong, the watch itself is pretty nice - sleek design, good quality materials, and all that jazz. But here's the thing: if you need any kind of maintenance done on it, you gotta go through Shinola themselves. And let me tell you, that can be a bit of a pain in the butt.

See, I live in Philly, and the closest Shinola authorized jeweler is like two hours away. So when my watch needed a new battery, I figured I'd just take it to a local jeweler and have them do it. Big mistake. Turns out, that voided the warranty on my watch. And let me tell you, that was not a fun conversation to have with customer service.

So yeah, I'm not super thrilled with Shinola at the moment. I mean, I get that they want to make sure their products are being taken care of properly, but it seems a bit excessive to require customers to go through them for every little thing. If you're someone who lives near an authorized jeweler and doesn't mind the extra hassle, then maybe this watch is worth considering. But for me, the whole experience was just too much of a headache.

Read full review of Shinola
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Shinola Shinola Duck Watch Review: Disappointing Quality Despite "Made in America" Claim

I bought a Shinola Duck watch 'cause it looked good and the company said it's made in America. The watch still looks good, but it ain't been running right since I got it, even after I changed the battery a few times. Shinola says most problems are just battery issues, but I don't think that's the case. I reckon the "made in America" thing is just a front for some cheap foreign parts.

The only satisfaction I got from this watch was putting it back in the box. It's a shame 'cause I really wanted to support an American company, but I guess I'll have to look elsewhere for a reliable watch.

Read full review of Shinola
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Shinola Shinola Runwell 36mm Men's Watch Review: Disappointing Customer Service and Product Consistency

I recently got myself a Shinola Runwell 36mm Men's Watch from shinola.com. I was pretty excited to get my hands on it, but when it arrived, I was disappointed to find out that it came with a Women's watch band. Now, I'm not an expert on watches, but I do know that 36mm is the most common size for every Men's watch in the history of watches. So, I was pretty confused when Shinola insisted that it's a unisex watch and that it always comes with a Women's watch band, even though it was listed as a Men's band on the website.

To make matters worse, when I contacted their customer service about the issue, they offered me a discount on another band. Now, don't get me wrong, I appreciate a good discount as much as the next person, but $50 for a band that retails at $95 is just insulting. I mean, come on, it's a $500 Men's watch---it should come with a men's watch band.

I really wanted to like Shinola and help this fledgling watch company succeed, but I have to say, I'm pretty disappointed. If I had to do it over again, I would have bought another company's watch. It's just not worth the hassle and frustration to deal with a company that doesn't stand by its products.

Overall, I think Shinola has a lot of potential, but they really need to work on their customer service and product consistency. If they can do that, I think they could become a major player in the watch industry. But until then, I'll be taking my business elsewhere.

Read full review of Shinola
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Shinola Overpriced and Annoying: My Thoughts on Shinola's Watches and Bicycles

So, I was watching the news the other day and they had a story about Shinola. I was curious, so I decided to check out their website. Let me tell you, their prices are way too high! I mean, sure, they're made in the USA, but that doesn't mean they should cost an arm and a leg. Who in their right mind would spend $600 or more on a watch with a "quartz" movement? And don't even get me started on their $1200 bicycles!

But that's not even the worst part. After I visited their site, they started tracking my online activities. Now every time I go online, I see pop-ups for "Shinola Detroit". It's really annoying.

I do appreciate that they're trying to bring back the "made in America" slogan, but I think they're going about it the wrong way. They're trying to sell watches that should cost no more than $100 for $600 or more. And honestly, I don't even think they look that great.

Overall, I think Shinola has good intentions, but they need to rethink their pricing strategy. And they definitely need to stop tracking people's online activities. It's just not cool.

Read full review of Shinola
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Shinola Shinola Watches: Great Quality, Disappointing Warranty Policy Change

I gotta say, I got two Shinola watches and they're both pretty sweet. I got 'em way back when, one in 2014 and the other in 2017, when they had a lifetime guarantee. That's why I was willing to drop over $600 bucks on a quartz movement. But now, they changed their warranty policy and that's not cool. The lifetime warranty is gone from the website and the wording is totally different. That's why I gotta take away a star. What's up with that, Shinola?

But hey, my watches still look great and people are always asking me about 'em. They're perfect for interviews, if you ask me. Customer service used to be super responsive and kinda knew what they were talking about. They used to be five-plus stars, but now they're not as good.

I'm all about supporting American companies, so I'll keep supporting Shinola. But they gotta make sure their policies are in favor of the customer. That's just common sense, right?

Read full review of Shinola
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Shinola Shinola Watches: Great Look, Disappointing Guarantee and Quality Control

I gotta say, I really dig the look of Shinola watches. I've been rockin' mine for a while now and it's been pretty sweet. But let me tell ya, their guarantee ain't worth a lick. And honestly, these watches ain't exactly built like tanks. So, I decided to treat myself to a fancy rose gold watch band. But when I got it, the color was all wrong and my watch had gotten a little bent outta shape over time, so I couldn't even get the band to fit. I sent the whole shebang back to Shinola, hopin' they could fix me up. I wanted a new band and my watch fixed up proper. But they told me they couldn't exchange the band 'cause it was scratched up and a link had been removed. That's a bunch of baloney, if you ask me. That band had never even been attached to my watch, let alone worn. And when they sent my watch back, it still wasn't working right. Someone had bent the prongs a little so I could at least get the band on, but overall it was a real letdown. Wrong color band and a busted watch. Thanks a lot, Shinola.

Read full review of Shinola
Hide full review

Shinola Complaints 0

Looks like Shinola has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent Shinola, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is Shinola Legit?

Shinola earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Shinola stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Shinola's reputation as a trustworthy leader in their field. Customers can rely on Shinola's services, assured they're dealing with a highly reputable and fully legitimate company.

Shinola has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Shinola.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Shinola.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Shinola.com you are considering visiting, which is associated with Shinola, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The Shinola website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

Shinola website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Shinola.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

About Shinola

Screenshot Shinola
Shinola is a luxury lifestyle brand that is known for its high-quality watches, leather goods, bicycles, and other accessories. The brand was founded in 2011 in Detroit, Michigan, with the aim of creating American-made products that are both beautiful and functional.

One of the key features of Shinola products is their attention to detail. Each item is carefully crafted by skilled artisans who take pride in their work. The brand uses only the finest materials, such as Swiss-made movements for their watches and Horween leather for their leather goods. This commitment to quality is evident in every product that Shinola produces.

In addition to their commitment to quality, Shinola is also dedicated to supporting American manufacturing. The brand operates its own factory in Detroit, where it produces many of its products. This not only helps to create jobs in the local community but also ensures that each item is made with care and attention to detail.

Shinola's product line includes a wide range of items, from classic watches to stylish leather bags and wallets. Each item is designed to be both functional and stylish, with a timeless aesthetic that will never go out of style. Whether you're looking for a watch to wear every day or a leather bag to carry your essentials, Shinola has something for everyone.

Overall, Shinola is a brand that is dedicated to creating high-quality, American-made products that are both beautiful and functional. With its commitment to quality, attention to detail, and timeless aesthetic, Shinola is a brand that is sure to be around for many years to come.
Ratings on other review websites
Trustpilot
Trustpilot
2.3
15 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Shinola Contacts

  2. Shinola phone numbers
    +1 (844) 744-6652
    +1 (844) 744-6652
    Click up if you have successfully reached Shinola by calling +1 (844) 744-6652 phone number 0 0 users reported that they have successfully reached Shinola by calling +1 (844) 744-6652 phone number Click down if you have unsuccessfully reached Shinola by calling +1 (844) 744-6652 phone number 0 0 users reported that they have UNsuccessfully reached Shinola by calling +1 (844) 744-6652 phone number
  3. Shinola emails
  4. Shinola social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 24, 2024
Shinola Category
Shinola is ranked 11 among 79 companies in the Specialty Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.