Sharaf DG’s earns a 2.8-star rating from 395 reviews, showing that the majority of electronics shoppers are somewhat satisfied with their purchases.
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Support after sales and item faulty
we purchased LG solar done oven from SharafDG ibn batuta and in 2 weeks I seen problem with the item. Contacted customer service SharafDG and explained. They asked us to take the unit to their shop and I claimed this is heavy unit more than 20kg and its sq. We can not carry to mall. We need replacement as per warranty. We called snd followed up many times. They said we call you back and no one showed up till this moment. 1 month passed.
The quality of service, management and customer service is horrible.
Worst after sales service/ no professional behavior from Mr. Govind team leader Sharaf DG Mankhool
Dear concerned department of Sharaf DG writing here because of the unethical way of selling by the staff. I purchased 2 Gopro 11 from the store out of which one i took the same time and for other the sales person placed the order which I collected the next day, i paid Same price for both the Go pro thinking that i will get the same item but to my surprise the one which the sales staff ordered doesn't have the cover, now I asked them to return or give me the cover they refuse to both my request And Mr. Govind (team leader) of mankhool branch said whatever you want you can do you will not get, this is not a professionalism.
Email i got from sharaf DG clearly says that the carrying case is there so I should get the case.
Sharaf DG Complaints 393
Samsung television bought-Old tv tradein-Refund not received
I purchased a SAMSUNG television on August 26, 2024 from Sharaf DG at Mirdif City Center under an exchange offer. According to the offer, the new TV would be installed, my old TV would be collected, and a credit would be issued to my account. My old TV 65 inches-HISENSE had also been originally bought from Sharaf DG. When the team came to install the new TV, they collected my old one, assuring me that I would receive a payment after submitting my bank details through a link in an upcoming email. However, I never received any such email or communication. After following up with Sharaf DG today, I was informed that no payment would be made for my old TV.
Claimed loss: 1000AED
Desired outcome: Refund Please!
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Product not delivered
I purchased LG Washer Dryer and Siemens Electric Cooker from Dalma Mall Branch on 14/03/2024. It was due to be delivered on 18th but it is 21st today and they say it’s out of stock !. I contacted customer service more times than I can count and each time I was told the delivery would be today/ next day and so on and finally when they ran out of excuses and lies someone conjured up the courage to speak the truth and they told me it’s out of stock. Then I was told the warehouse team will contact me but they didn’t. And they cannot give me any date at this point which means they haven’t placed the order with supplier. The items I purchased were sold directly by sharafdg that too. When I ask for refund they say it’ll take 2 weeks. So now for 3 weeks I don’t have a gas and washing machine because of incompetent sales people in Dalma Mall branch who told me the items were available in stock.
Claimed loss: 3 weeks of food and laundry expenses worth 1500$ at least
Desired outcome: Compensation for delay
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Dji Mini 3 Pro
Sharaf DG is extremely unprofessional when it comes to returning products. I was looking to return a product a purchased an hour earlier in exchange for a different model with longer battery capacity, and they flat out refused to take back the product even though it was returned with all its packaging and never even switched on. They used three different excuses, and when each was disproven would just cycle back to the next excuse. These are staff that have clearly been trained to say no at all costs, and are not empowered to make any decision whatsoever, I would rate them as 1/10 when it comes to customer orientation and frankly common sense.
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Is Sharaf DG Legit?
Sharaf DG earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Sharaf DG. The company provides a physical address, 11 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Sharaf DG has claimed the domain name for sharafdg.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Sharafdg.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Sharafdg.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Sharaf DG and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Sharafdg.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
Sharafdg.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Sharaf DG.
However ComplaintsBoard has detected that:
- Sharaf DG protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- Our research indicates that Sharaf DG is associated with high-end brands, a sign of commitment to quality. We encourage you to read through the reviews and complaints to gain a more comprehensive understanding of their offerings and customer experiences.
- This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
- We conducted a search on social media and found several negative reviews related to Sharaf DG. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Delivered damaged TV
My wife ordered a Samsung UA50CU7000UXZN UHD LED 4K Smart Television 50inch. TV Sharaf DG delivered the TV to me without installation. When git it from the box I found out that it had a crack on the screen. Also, there is no manual or any cables in the box, seems like Sharaf DG sold a used item to me. But the worst thing is that Sharaf doesn't want to return it. They claim that it was us who broke a TV. Maybe we also stole cables, manual and remote from us!? Customer focus is zero. They said that the delivery service said it was ok with delivery. What are they supposed to say? Delivery is not a reason. But Sharaf doesn't want to solve problems with the items that they sell.
Summary:
They sold an item, delivered without installation, I found that there were cracks and there were no items besides the TV, and then Sharaf told me that I broke a TV and they don't want to make a refund.
ticket-7754011
order #W4473495
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Delay in I phone 15 Pro Express Delivery
Dear Sir,
I have ordered an Iphone 15 pro mobile vide Sharaf DG online portal with express delivery on 30.01.2023 around 12.00 PM. the package is not delivered yet if after contacting your customer service multiple times, they are just raising ticket upon each call and no necessary action taken until now.
Once you are showing the estimated delivery on 30.01.2024 it should be delivered on the same date.
In the above background I'm requesting to take necessary action regarding subject issue.
Order ID- W 4458910
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Siemens bottom refrigerator
Ordered refrigerator. And even checked before hand on the shopfront the procedure to return if we dont like its Color, Size or Installation. When the product was delivered , very bad installation thru third party. Called up SharafDG call centre at the same time but no help. Drove to their shopfront and reached their shop in 30 mins and the manger was of no help. Asked them to return the product but no help. Asked them replace with another piece , no help. Very poor service and looks like sales people are trained by the mangement to give false promises to customers and then after that dont attend to customers.
Claimed loss: Its only two days and have called more than 25 times. Total harassment and waste of time.
Desired outcome: I need a replacement of refrigerator or money back.
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Delayed delivery
Sharaf DG is the WORST company ive ever dealt with, youd think that since theyre so popular in physical stores that theyd be atleast proper online, THEYRE NOT. Theyre horrible, and the delivery services they work with are 100x worse. I ordered an apple pencil usb-c from them on Dec3, 2023 and today is Dec8 and still not proper update on delivery. My delivery tracker kept saying “out for delivery” and then at night “rescheduled for delivery next day” like what? For 3 days straight that was my entire tracking of my product, 3 times reschedule for what? You cant possibly have 3 times delay right? unless youre that incompetent and disorganized, which they are. Ive been talking to them through whatsapp and through phone getting the same responses and nothing, no progress. I have no hope for my product to come, I wish I never ordered from this company.
Claimed loss: 333 AED, No delivery
Desired outcome: My product to be delivered, or atleast a refund
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Gas cooker
In January of this year I purchased a gas cooker on line from the Sharaf DG website. It was 90 cm Admiral Gas cooker. I used the pits from day 1. In July i used the gas over for the first time as it is quite big and I used my air fryer for my daily needs. On the first use in July of this year, on opening the tempered glass door, the inside glass pane...
Read full review of Sharaf DGS23 ultra
I am writing to express my disappointment regarding my recent purchase of the S23 Ultra (23rd of November 2023) from Ibn Battuta Mall. While I appreciate the efforts made by your sales team, I regret to inform you that their honesty and accuracy fell short of my expectations. During the sales process, I was assured that the S23 Ultra came with a...
Read full review of Sharaf DGDelivery time and misinformation
I bought a ps5 controller with 1-2 days delivery terms. On second day I have contacted with whatsapp chat to be sure it will be delivered. They said yes it will be, in the evening I contact again they said there was issue with cash on delivery, tomorrow it will be delivered. Now it passed one more day and still no delivery or any update on information in my orders page.
Non delivery on product purchased online
I bought an expensive product on 24th. It was to be delivered on 26th. There was problem with the contact. I wrote them an email on the same day I purchased the product and even called to have it corrected. 7days down the lane they have not delivered my product and are even not receiving my calls or responding to my mails. I am the most disappointed customer and it is not right. They must be held accountable for their actions. The inconvenience caused. And money is involved. They already took my money including the delivery fees. I have all their data including emails, WhatsApp messages to show how incompetent and cheat they are.
ipad pro 12.9 inch-5th generation
I Purchased Apple I pad Pro 12.9 inch & apple Pencil from Online Sharaf DG. Order No. W4361797 on 22nd October 2023.
When I received the delivery of the Ipad on 25th October 2023, I checked the warranty information of the device on apple website. Pleae refer to the attached screenshot which says that the purchase date is December 2022.
When I contacted apple, they asked me for a copy of the Invoice to check, since I did not receive an invoice copy I contacted Sharaf DG helpline and they informed me that the ipad does not have apple warranty but has seller warranty only. This was not informed to me while placing the order & I am not agreeable to buy a product which doesnt provide apple warranty.
Desired outcome: I want to return both- the I pad and the pencil. Though the pencil has apple warranty, it is of no use without the ipad and hence want to return both the items and provide refund for the full amount- AED 4828.
Apple watch se2
SHARAF DG BURJUMAN
On October 01, I went to Burjuman SharafDG. I was looking for an Apple Watch. I inquired about the Apple Watch SE 2. Before anything else I asked the staff regarding this if it is compatible with Iphone X IOS 16.7. One Indian staff checked it using google and he confirmed that it is compatible. Another Filipino guy checked it and he confirmed it as well. From Iphone 8 and Up models. So I purchased it. When I reached home, I opened and paired the Apple Watch SE 2 with my Iphone X IOS 16.7. It failed because it was asking for IOS 17. I returned to SharafDG and asked for refunds. The Filipino guy who checked last time said that "Sorry sir, our staff made a mistake. Maybe they were confused with Iphone X and XS. And we need you to pay 15% for the Restocking fee - as per the Filipino guy" . I am paying for their mistake. It is not right. I dont recommend sharaf dg at all! No action!
This complaint has been resolved automatically due to user's inactivity.
Skyworth tv 55 inch - customer care service request 7218389
I have bought the subject TV online from Sharaf DG. The deal included basic installation. I received the delivery on 5th Oct 2023 wherein to was delivered by a courier company who just left the TV box on the door. No one turned up for installation. I installed the TV myself but was unable to connect to the Wifi. After several attempts of trying, i called...
Read full review of Sharaf DGDelivered of gas hob purchased
I am very disappointed in the lack of service provided by Sharaf DG with delivering the gas job Ref: SIDM101040923272 bought on Monday 4th Sept 2023 in Dubai Mall. I have attached the receipt of the purchase. I have been lied too about being called to confirm delivery. I have called numerous times and it’s now Friday and I still don’t have the gas hob...
Read full review of Sharaf DGsiemens washing machine
i want to file a complaint againts my washing machine. reported last aug 9. till now its not yet fixed. i called better life. they said they order the parts that will take 15 to 18working days.
its not fix for almost a month. how can we wash our clothes without the machine. i can understand 1week or 10days. but this is way too long. better life and sharaf is not even sending a back up washing machine. i want to resolve this issue asap
Desired outcome: please refund
This complaint has been resolved automatically due to user's inactivity.
Store manager vidyanant
Hy dear sir/ Mam This is very serious issue Wrost store manager of SharafDG mall of oman Mr vidyanant is very unprofessional he doesn't know how to talk with staff specialy with a coustomer he is very unprofessional in way of talking i am going to ministery against him for his [censored] behaviour he insult me front of all promoters and other staff very poor...
Read full review of Sharaf DGComplaint regarding miscommunication, fraudulent selling, and unsatisfactory purchase of samsung s21fe
Dear Sharaf DG Team,
I am writing to express my deep disappointment and frustration regarding a recent purchase at your store, Sherf D.G Al Ain Mall. On 08/08/2023, I purchased a mobile device, Samsung S21 FE, based on the assurances provided by your salesperson. Unfortunately, the experience I have had since then has been nothing short of disheartening and disconcerting.
During my visit to your store, the sales representative presented this device as a remarkable product with excellent battery life lasting up to 2 days (48 hours), boasting exceptional functionality. Furthermore, I was told that the device was part of an enticing offer that I should not miss. Trusting in the credibility of your store and the salesperson, I went ahead with the purchase, hoping to enjoy the benefits of this supposedly high-quality device.
However, upon using the mobile device, I quickly realized that the information provided to me was misleading and grossly inaccurate. The battery life fell far short of the promised 2-day duration, and the device's functionality was nowhere near as impressive as described. Feeling cheated and dissatisfied, I promptly visited your store within a week of the purchase to raise my concerns and request an exchange for a better-suited device.
To my astonishment, the solution offered by your staff was both disappointing and unethical. I was informed that I could exchange the device for an additional payment of 150 AED. Feeling cornered and wanting to have a functional mobile device, I reluctantly agreed to the extra charges. However, to my dismay, the "new" device offered no discernible improvement over the original one, despite the additional payment made.
In light of these circumstances, I kindly requested a refund for the purchase, as I believe I have been subject to deceptive practices and substandard products. I visited your store again today, and while the staff received the device back from me, I was not provided with any receipt or assurance of the process (As you could see by CCV Camera). This lack of transparency only deepens my concerns and frustration.
For your reference, the details of my purchase are as follows:
- Mobile Model: Samsung S21 FE
- Purchase Price: 1429 AED (inclusive of the offer)
- Additional Charges: 150 AED
- Total Amount Paid: 1579 AED
it is my humbly request you to address this matter with the utmost urgency. I am seeking a full refund for the device and the additional charges incurred. I request that you provide clear communication on the steps being taken to rectify this situation and restore my confidence in your establishment. Your prompt attention to this matter would be greatly appreciated.
Please feel free to contact me at 00971.[protected], or via email at [[protected]@gmail.com], to discuss this matter further or provide any updates. I trust that you will treat this complaint seriously and take appropriate measures to resolve it promptly.
I would be grateful if you would honor my request as a priority.
Best Regards,
Muhammad Ali
Contact no :
Al Ain, UAE
Store manager of SharafDG mall of oman
Wrost store manager of SharafDG mall of oman Mr vidyanant is very unprofessional he doesn't know how to talk with staff specialy with a coustomer he is very unprofessional in way of talking I am going to ministery against him for his [censored] behaviour he insult me front of all promoters and other staff very poor services and very poor management I experienced in Sharaf dg Mall of oman
There's a screenshot of timeing the timing was 9:30 PM when his behave like hes working in restaurants or somewhere else that time I feel very embarrassed the way he behave with me I will go to court of this behaviour because I didn't do anything wrong even you guys can check the camra and all everyone was watching that time why he did like this to me only he deserves punishment of his behaviour
Desired outcome: Very unprofessional Sharaf dg Mall of oman store manager vidyanant behaviour is like he's working in restaurants acting like a he's GOD Of the store
Hy sir /mam
Before I was working in Sharaf dg mall of oman as a brand permoter after that my company transfer me on other store yesterday around 9:30pm i went to Sharaf dg Mall when i enter in store the store manager Vidyanant , duty Parveen and others promoter and staff was standing there store manager vidyanant show me a finger and said go out from the store he insult me front of all staff and promoters which is effecting my reputation and self-respect how come that being a store manager he Act like a restaurant or he's working on somewhere els very unprofessionalism poor management I ever sean i dam sure i will go to ministery and court as well because i didn't do anything wrong i was respect that person but from yesterday hid behaviour like even labour person not act like this there CCTV recoding you guys can check from there as well
Terim Bevergae cooler
I purchased a Terim beverage cooler online in May 2023. It was kept in its packaging for almost 1 month because the kitchen was not ready yet.
When the kitchen was ready and I plugged in the fridge it was completely dead. Sharaf DG refused replacement as more than 7 days have passed since the date of purchase and insisted on repair.
They took it for repair and after a week they returned it and still it was not working.
It has been more than a week now since the fridge went for repair for the 2nd time and yet it has not been repaired.
What an awful experience dealing with such a big company and one receives such a bad, bad after sales service.
For your knowledge Sharaf DG was the go to place to buy our electronics and appliances, I assure you this is not the case now.
I wasted too much time over the phones trying to resolve the problem but to no avail.
I believe a replacement of the broken fridge should be
A non returning customer
Desired outcome: Replacement of the defective product
This complaint has been resolved automatically due to user's inactivity.
Overview of Sharaf DG complaint handling
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Sharaf DG Contacts
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Sharaf DG phone numbers800 344 357800 344 357Click up if you have successfully reached Sharaf DG by calling 800 344 357 phone number 8 8 users reported that they have successfully reached Sharaf DG by calling 800 344 357 phone number Click down if you have unsuccessfully reached Sharaf DG by calling 800 344 357 phone number 6 6 users reported that they have UNsuccessfully reached Sharaf DG by calling 800 344 357 phone number16%Confidence scoreUAE8000 80078000 8007Click up if you have successfully reached Sharaf DG by calling 8000 8007 phone number 0 0 users reported that they have successfully reached Sharaf DG by calling 8000 8007 phone number Click down if you have unsuccessfully reached Sharaf DG by calling 8000 8007 phone number 1 1 users reported that they have UNsuccessfully reached Sharaf DG by calling 8000 8007 phone numberBahrain8006 67538006 6753Click up if you have successfully reached Sharaf DG by calling 8006 6753 phone number 6 6 users reported that they have successfully reached Sharaf DG by calling 8006 6753 phone number Click down if you have unsuccessfully reached Sharaf DG by calling 8006 6753 phone number 5 5 users reported that they have UNsuccessfully reached Sharaf DG by calling 8006 6753 phone number9%Confidence scoreOman800 0179800 0179Click up if you have successfully reached Sharaf DG by calling 800 0179 phone number 4 4 users reported that they have successfully reached Sharaf DG by calling 800 0179 phone number Click down if you have unsuccessfully reached Sharaf DG by calling 800 0179 phone number 8 8 users reported that they have UNsuccessfully reached Sharaf DG by calling 800 0179 phone numberQatar+971 42 530 500+971 42 530 500Click up if you have successfully reached Sharaf DG by calling +971 42 530 500 phone number 21 21 users reported that they have successfully reached Sharaf DG by calling +971 42 530 500 phone number Click down if you have unsuccessfully reached Sharaf DG by calling +971 42 530 500 phone number 10 10 users reported that they have UNsuccessfully reached Sharaf DG by calling +971 42 530 500 phone number35%Confidence scoreUAE+971 800 344 357+971 800 344 357Click up if you have successfully reached Sharaf DG by calling +971 800 344 357 phone number 0 0 users reported that they have successfully reached Sharaf DG by calling +971 800 344 357 phone number Click down if you have unsuccessfully reached Sharaf DG by calling +971 800 344 357 phone number 0 0 users reported that they have UNsuccessfully reached Sharaf DG by calling +971 800 344 357 phone numberUAE+974 17 328 181+974 17 328 181Click up if you have successfully reached Sharaf DG by calling +974 17 328 181 phone number 0 0 users reported that they have successfully reached Sharaf DG by calling +974 17 328 181 phone number Click down if you have unsuccessfully reached Sharaf DG by calling +974 17 328 181 phone number 0 0 users reported that they have UNsuccessfully reached Sharaf DG by calling +974 17 328 181 phone numberBahrain+20 109 489 6109+20 109 489 6109Click up if you have successfully reached Sharaf DG by calling +20 109 489 6109 phone number 0 0 users reported that they have successfully reached Sharaf DG by calling +20 109 489 6109 phone number Click down if you have unsuccessfully reached Sharaf DG by calling +20 109 489 6109 phone number 5 5 users reported that they have UNsuccessfully reached Sharaf DG by calling +20 109 489 6109 phone numberEgypt+974 22 009 280+974 22 009 280Click up if you have successfully reached Sharaf DG by calling +974 22 009 280 phone number 0 0 users reported that they have successfully reached Sharaf DG by calling +974 22 009 280 phone number Click down if you have unsuccessfully reached Sharaf DG by calling +974 22 009 280 phone number 0 0 users reported that they have UNsuccessfully reached Sharaf DG by calling +974 22 009 280 phone numberOman+974 800 0179+974 800 0179Click up if you have successfully reached Sharaf DG by calling +974 800 0179 phone number 6 6 users reported that they have successfully reached Sharaf DG by calling +974 800 0179 phone number Click down if you have unsuccessfully reached Sharaf DG by calling +974 800 0179 phone number 8 8 users reported that they have UNsuccessfully reached Sharaf DG by calling +974 800 0179 phone numberDoha, Qatar+974 44 838 435+974 44 838 435Click up if you have successfully reached Sharaf DG by calling +974 44 838 435 phone number 4 4 users reported that they have successfully reached Sharaf DG by calling +974 44 838 435 phone number Click down if you have unsuccessfully reached Sharaf DG by calling +974 44 838 435 phone number 6 6 users reported that they have UNsuccessfully reached Sharaf DG by calling +974 44 838 435 phone numberDoha Festival City, Doha, Qatar
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Sharaf DG emailssupport@sharafdg.com100%Confidence score: 100%Supportsaira.sattar@sharafdg.com100%Confidence score: 100%Supportsharafdgmarketing@gmail.com100%Confidence score: 100%Support
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Sharaf DG addressAl Hilal Building, Ground Floor, Sheikh Rashid Road, Garhoud, Dubai, United Arab Emirates
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Sharaf DG social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 30, 2024
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