SewingMachinesPlus
reviews and complaints

SewingMachinesPlus website may need some improvements in their customer service as it doesn't seem to respond well to customer inquiries. I had a really bad experience with them as I called several times and left several voicemails that were all unnoticed. Fortunately, I finally spoke to a customer representative who gave me misleading information about their financing providers, which I found quite disappointing. When I asked a lady about a specific machine's details, she didn’t have the answers I needed, even though she said she had the same machine at home. I was hoping she would update me once she had checked and confirmed the machine's features, but to no avail.

Even though I really wanted to make a purchase from them, it felt like no one had the time to attend to me. After waiting for too long and receiving no response, I decided to take my business elsewhere, and luckily enough, I managed to find the same machine I was looking for at the same price with a faster delivery time.

In conclusion, I don't think I will be trying to transact with SewingMachinesPlus in the future as their customer service was unimpressive. The website may need to reevaluate its customer service strategies to ensure customer satisfaction.

Hey folks, just wanted to share my experience with SewingMachinesPlus. First off, if you've gotta return something, be aware that they don't offer any free or easy 60-day refunds. Nope, if you wanna send it back, you're gonna have to pay shipping, and let me tell ya, that can be a pretty penny. For me, it was $112 through good ol' FedEx (which they recommended).

Oh, and if you opened up that machine or whatever you bought, you're gonna get hit with a 20% restocking fee. I found that out the hard way when I returned something and got hit with a $300 penalty. Ain't nobody mentionin' that on the packing list, invoice, or receipt, so be sure to ask around before you send anything back.

Now, to be fair, they'll give you a full credit if the product you ordered was a dud. That's what happened to me, so I got myself a surger that could do the WAVE stitch. Turns out, that kinda thing only comes on high-end babylock sergers, and of course, SewingMachinesPlus can only sell those in person due to some kinda deal with Babylock. So, here's the kicker - I live in Georgia and this here online company is located in California.

All in all, I reckon you might be better off findin' yourself a local sewing machine dealer and havin' a chat with them before you drop some cash. Just my two cents.

So, let me tell you about SewingMachinesPlus (sewingmachinesplus.com). I gotta admit, I made a mistake by not reading the reviews before placing my order. It was not a good time! I purchased some rotary cutter blades on May 8th and they took the money from my Paypal account without hesitation. Unfortunately, they didn't have the item in stock and couldn't tell me when it would be available.

I got an email weeks later, saying the same exact thing - no ETA. They asked me not to cancel my order and promised to be the first to let me know when it's back in stock. More weeks went by, and still, I haven't heard anything. That's when I decided to cancel my order and ask for a refund on June 5th. You know what they said? Bold lie, it would take 8-10 days for my refund to show up because Paypal charges right away (which is not true most of the time).

I waited patiently, day after day and still NOTHING. I had to call them multiple times and waited on hold for almost 30 minutes each time. I even requested a call back, but it never came. Can you believe that? It took them 17 long days after cancelling my order for someone to answer my call. Finally, they said they would refund me and that they have already processed it. I sure hope it's on its way!

Overall, my experience with SewingMachinesPlus was sketchy and misleading. I would have to say, stay away from this company. It's not worth the headache.

Ordered a sewing machine from SewingMachinesPlus on April 2nd. Was super excited to surprise my daughter with it as a birthday gift, but things didn't go as planned. After two weeks of waiting, I called customer service to check on the status of my order. The representative told me that the machine would ship soon and that I should wait a bit longer.

I patiently waited another two weeks, but still no sign of my order. Then, I received an email saying that the sewing machine had been sent and that I should have received it by now. When I hadn't, I made the mistake of calling customer service again. After being on hold for almost an hour, I was transferred to an answering machine that was too full to take any more messages. Argh - I was so frustrated!

It's been a whole month since I placed the order, and I still haven't received the machine. I feel like I wasted my money and my daughter's birthday surprise was ruined. To make things worse, the model I ordered was still available on Amazon when I placed my order. I should have checked before going through SewingMachinesPlus. Their earlier reviews had seemed good, but this experience has shown otherwise.

I've decided to dispute the charge with my credit card company, but I'm disappointed that it had to come to this point. I think SewingMachinesPlus would have been better off saying that the item was sold out instead of leading customers on and ruining their reputation with poor customer service.

Overall, it's been a frustrating and disappointing experience, and I'm left feeling like I can't trust this company with my business in the future.

Got myself a four-thread embroidery machine from SewingMachinesPlus and it's been lots of problem for me ever since. I called several times to get my issues solved but I had to chase them around for a solution. The service department attempted to tell me that I was using the machine wrong and that I must be embroidering heavy materials such as hats and leather. But this is not the case for me since I have not used any of those materials yet. The materials advertised to work with the machine should be the ones that can work well with it, right? Also, the thread keeps breaking, and there are bobbin and tension issues that I've been facing. The service department blamed me for putting in the needles wrongly, but I'm quite knowledgeable about the basics of using this machine. It seems they do not care about their customers or the services they offer but they are all about taking your money and giving you no value for it. This has affected me greatly as I've lost time and money in my small business. I think it's better to look elsewhere for a better fix. Unfortunately, I had to give them one star rating!

Revising my prior review, I eventually had a conversation with the manager of customer service at SewingMachinesPlus (sewingmachinesplus.com). I recounted all the problems I had with the machine, and the company agreed to replace the malfunctioning unit. I will wait to see how the new machine performs before altering my rating.

Initially, I was excited about my bargain deal on a brand-new Allegro Sewing Machine. However, my enthusiasm quickly waned when, right out of the box, the machine wouldn't work. After making four phone calls and sending some emails containing photographs of the issue, I was connected with a technician. Unfortunately, the technician was not helpful. Instead, they implied that I was just another ignorant woman who thinks she knows everything. I have been sewing on babylock machines for over 20 years, and I knew that this issue was not normal.

The customer service was, in general, rude and unprofessional, which only added to the stress of dealing with a $1300 machine that I had to ship back, making me wait for "maybe 3 weeks before they have time to get to it...". This was my fourth babylock purchase, but it was undoubtedly my LAST! What a terrible experience that wasted my time and hard-earned money.

Overall, I was deeply frustrated and disappointed by my experience with SewingMachinesPlus. I am hopeful that the replacement machine will work, and if it does, I will change my rating. However, given the poor customer service, I would not recommend this company.

I ordered some sewing items from SewingMachinesPlus (sewingmachinesplus.com) on April 21st, 200. I was excited to start my new project, so I checked to make sure all the items were in stock before placing my order and, thankfully, they all appeared available. I paid for my items and waited for the promised shipping information within 5-7 days. Unfortunately, I received no such message.

Curiosity got the best of me and I decided to check on the status of my order online. To my dismay, all the items were backordered. Not wanting to wait any longer, I decided to try to order one of the items again from another browser, and to my surprise, there was still no indication that they were out of stock.

Feeling frustrated, I immediately sent an email requesting to cancel my order. To my dismay, I received no response. So, I decided to call them twice, only to be kept on hold for long periods of time. The first time, I was on hold for 56 minutes before giving up and the second time, after an hour of waiting, I got a recording stating that they couldn't take my call as the mailbox was full.

I was quite disappointed with this experience, so I gave them one star. It reminds me of a time when my college professor responded to a student's query about their grade with "because there aren't any Gs or Hs." Overall, I would not recommend SewingMachinesPlus based on this experience.

I bought a super sick embroidery machine from SewingMachinesPlus (sewingmachinesplus.com) called the Janome MB-4s multi-needle embroidery machine along with an extended warranty back in March of 2018. That's like over a year ago, my dudes! But then, about 18 months into having this bad boy, the computerized RCS unit went whacky. So, like the handy dandy customer I am, I sent the machine in for service based on my warranty at MY expense. The shipping was like around 375 bucks, y'all. That's like a decent chunk of change! So, I waited patiently for what felt like forever... like about 6-8 weeks for them to fix it (side note: ain't nobody got time for that!). Finally, the machine came back to me! No indication of what the issue was or like any communication about the repair process, the machine just showed up. But then... get this... it STILL DIDN'T WORK! What a bummer! It was like they just swapped out one defective piece for another. I tried to call customer service, but like no one picked up. Then, I decided to send them an email. But did they respond? NOPE. I got nada, zilch... complete radio silence! So now, I'm stuck with this huge paperweight that I paid like thousands of dollars for, and a warranty that's like totally not useful unless I spend even MORE money to send it back to their people. Like, seriously? I'm already out 375 buck-a-roos, and now they expect me to pay even more? That's just not cool, guys. I don't appreciate being ignored like my email doesn't even exist, and like my repair issues don't matter to them. Like, thanks for taking my money and running, SewingMachinesPlus! I won't be buying any more products from them!

I've done some shopping before at SewingMachinesPlus (sewingmachinesplus.com), so I figured it would be okay to make another purchase from them. This time around, I wanted to buy a cabinet for my sewing machine that cost me around $3,000. However, it took over 7 months for the cabinet to finally arrive and it wasn't a smooth ride. I encountered a ton of issues during the shipment process such as parts being sent incorrectly multiple times. It was such a mess that I had to contact them to ask for my $299 shipping fee back. They didn't offer a refund, but instead, a measly $50 gift certificate which I thought was really unfair.

There's no way I could detail every problem I experienced with my order in this small space, but I should mention that you can barely get in touch with them on the phone. If you don't already have an extension number of someone to speak with, good luck in getting through to them. I even figured out that if you need to bypass the continuous loop of no answer, you just have to dial ext 102. Though even with that, it was difficult to communicate with someone regarding my order.

It seemed like every time I mentioned the issues I was experiencing, they would immediately point their fingers at Taconi the manufacturer of the product. While I'm sure there was some responsibility on their part, I didn't appreciate the dismissive attitude I sensed in their responses. It was especially insulting for them to offer me such a small compensation for the inconvenience they caused. If you take into account the duration of time I waited for the cabinet to arrive and the numerous setbacks I encountered, it was an unacceptable offer.

After I told them how unacceptable their offer was, I never heard back from them again. I think this is the last time I will be shopping at SewingMachinesPlus.

I recently made a purchase from SewingMachinesPlus (sewingmachinesplus.com) and unfortunately, I had a terrible experience. I bought two accessory products that were listed as compatible with my Scan & Cut machine, but when I tried to use them, they would not work. I quickly realized that the listings on the SewingMachinesPlus website were faulty and I contacted their customer service to get a refund. Little did I know, this was going to be a nightmare.

I contacted SewingMachinesPlus multiple times over several months, trying to get them to refund my money, but I got nowhere. The tech worker I spoke to had no idea what the issue was and this was just the beginning of the chaos. They eventually told me to contact the manufacturer, Brother, for help. When I contacted Brother, their rep told me that the products were not compatible with my machine and that I needed to contact SewingMachinesPlus for a refund. What a waste of time!

Recently, instead of a refund, I received one of the two incompatible products I had sent back to them. They did at least send me a return label for it, but the fact that they did not plan to refund me for the two products was outrageous. I noticed that the amount they quoted me for the return did not add up to what I paid for the products initially. I used a discount coupon that entitled me to a 10% off of the purchase. So I calculated that one item should have cost $22.49 while the other one should have been $17.99. The manager, on the other hand, said that one item was worth $12.59. This is obviously incorrect. I have not seen any refund activity on my account yet, so it does not seem like they plan to refund me the correct amount.

Their service was so poor that I was shocked to discover that they have a 4.7 score on Shopperapproved. It seems like businesses pay for fake ratings on that platform. There was no way for me to review my experience on Shopperapproved which was disheartening. I would advise anyone to avoid doing business with SewingMachinesPlus as they are beyond incompetent. They can't even add two numbers together. Other stores have the same products at the same prices, so there is no reason to buy from this company. I had never heard of them before, so I regret my decision to order from them.

So, I thought I'd try SewingMachinesPlus to buy my new sewing machine. I was pretty excited to receive it, but that happiness didn't last for long. As soon as I started using it, I noticed some strange sounds and the machine wasn't running smoothly. I had a problem with the tension, and when I took a look at the bobbin area, I found some fabric-like fuss inside. It was so disappointing to realize that it was a used machine, not a new one that I had just bought.

I wasn't happy and decided to return it. But when I contacted their customer service, they told me that I had to pay a 20% restocking fee, which really didn't sit well with me. To make things worse, their call queue was so long that it felt like no one was ever available to talk to me. It was such an annoying experience that I want to warn others and say don't even think about considering this company. Their dishonest behavior was too much for me to handle.

Overall, my experience with SewingMachinesPlus was one to avoid. If you're in the market for a new sewing machine, I'd recommend looking elsewhere. You don't need to go through the hassle I went through. Instead, find a reliable company that you can trust.

I recently was on the lookout for a new sewing machine, and SewingMachinesPlus (sewingmachinesplus.com) caught my attention due to their wide variety of options. One of the things that appealed to me was the fact that they said they offered classes to help customers learn about the machines they were interested in. I couldn't pass up the opportunity, so I decided to go ahead and make a purchase.

Imagine my disappointment when I found out that, because I had bought my machine online, I was not able to attend the ZOOM class I had signed up for. I was directed to UTube instead. Honestly, this felt like a bit of a letdown - I had really been looking forward to the class, and was looking forward to learning more about my new machine. But I decided to roll with the punches and give the UTube videos a go.

The thing that really rubbed me the wrong way about this whole experience, though, was the 20% restocking fee that SewingMachinesPlus charged for returns. I understand that they need to recoup some of their costs, but that just feels like a lot to me. I ended up returning the machine, since I didn't feel like I had gotten the full experience I was promised. It wasn't an easy decision, but ultimately I felt like it was the right call.

Overall, my experience with SewingMachinesPlus was mixed. While their selection of machines is certainly impressive, I feel like the promise of classes didn't quite pan out for me. And, of course, the restocking fee made the process of returning my machine more complicated than I would have liked. I'm not sure if I would purchase from them again in the future, but I suppose it depends on the situation.

Had a really bad time with these guys. Tried to buy a machine from them, but Laura from customer service was a total nightmare to deal with. She kept going on and on about the terms and conditions, but I'm like, just send it to me in an email, ya know? Like, how hard can it be? But no, she had to go all power tripping on me, getting all mad and telling me I'm wasting her time. So not cool.

Anyway, I don't trust a company that won't send you stuff in writing. Like, what are they trying to hide, you know? So I went ahead and bought my machine from another place instead. Don't waste your time with these peeps.

I recently bought a sewing machine from SewingMachinesPlus. Unfortunately, they didn't have my first choice in stock, so I settled for a different one, hoping I'd like it just as much. When it arrived, I was disappointed and wanted to exchange it for my original pick. But that's when my trouble began.

I've called their customer service department many times, and each time I've had to wait on hold for at least 45 minutes before giving up and hanging up. One time, I was able to leave a message, but have yet to hear back. I've also sent several emails, but still haven't gotten any response. I feel like I'm in a helpless situation with no way out.

Their customer service is deplorable, and I'm extremely disappointed in their lack of responsiveness. As a result, I wouldn't buy a replacement from them even if they do eventually get back to me. The whole experience has been frustrating, and I worry that they won't respond in time for me to make my exchange within the 60-day return policy.

Overall, I'm feeling let down by SewingMachinesPlus and wouldn't recommend them to others.

I recently placed an order for a sewing machine through SewingMachinesPlus (sewingmachinesplus.com) and unfortunately had some difficulties with the product once it arrived. The machine was not functioning properly and seemed to be acting up despite my best efforts to get it to work correctly.

When I contacted customer service for assistance, I was informed that I would be transferred to the technical support team who would be able to help me troubleshoot the issue. However, my experience with the tech team was less than satisfactory as they were impatient and rude towards me instead of providing the assistance that I needed.

The next day, I decided that the best course of action would be to return the machine and seek a refund. However, my attempts to contact customer service were met with no response. Despite sending numerous emails their way, I still haven't heard back from anyone regarding my issue. Now I am stuck with a faulty machine and have lost $800 in the process.

Needless to say, I have learned my lesson when it comes to ordering items online. It is much safer to purchase items from local retailers in your area to avoid any potential issues with returning and receiving refunds. I urge others to be careful when ordering items from SewingMachinesPlus as I experienced first-hand how difficult it can be to return a product and receive a refund. In the end, it's just not worth the risk.

So, I gotta say, I’m feeling pretty bummed about my experience with SewingMachinesPlus. Now, I’m no grammar expert, so please forgive any errors I’ve made. But let me tell you my story, y'all.

Last November, I ordered a HANDIQUILTER QUICK CLICK RULER BASE from SewingMachinesPlus. I was so excited to get my hands on it and start quilting like a pro. But when my package arrived, it was the wrong item! I was so disappointed.

But I figured, hey, mistakes happen. I contacted customer service right away and they told me I could return the wrong item and get the correct one shipped to me. I was relieved that they were willing to fix the mistake, you know? So I did the return and waited.

And I waited.

And I waited.

I mean, I called SewingMachinesPlus in December, February, and March. And each time, they told me they had shipped out the right item and it would be on my doorstep any day now. But it wasn't.

Finally, I spoke to a woman named Kim at extension 143. She seemed nice enough, but my HANDIQUILTER QUICK CLICK RULER BASE was still nowhere to be found. It's now May 2020, and I’m still waiting for any kind of solution.

I’m definitely getting frustrated, y'all. I don't want to sound rude, but this is kind of ridiculous at this point. I'm even thinking of getting the Better Business Bureau involved or disputing the charge on my credit card. I just want either a refund or my darn quilting platform!

Anyway, that's my experience with SewingMachinesPlus. Take it as you will.

Can you believe my experience with SewingMachinesPlus? It was straight-up miserable from the beginning to the end. I placed an order for a sewing machine in April, and it took them a whopping four weeks to even acknowledge my order. Then, I got an email from the top dog saying that due to the pandemic, everyone and their mama wanted a sewing machine, which caused a surge in demand. I get it, we were all going crazy with the pandemic, but come on now, it's been months and no improvement. It's taking them eons to get their act together.

When I called customer service, I wanted to throw my phone across the room! It was so frustrating trying to talk to someone. When I finally got someone to hear my woes about the sewing machine, I was told that returns go through their precious service department and have to be approved. Like, really? Who has time for that? My only takeaway from this experience was to save my box.

My advice to you is to forget shopping online for sewing machines. Go to a physical store and try the machine before making a purchase. You can even have a class and talk to someone in person. Don't make the same mistake I made!

Hemline Slate Blue Quilting Studio Collection Three Bag Trolley Set priced only at $229.00 caught my eye. I thought it was a steal! But oh boy, when it arrived, it was a different story. My first impression was that it looked like it was pre-owned. The metal framing on the outer part of the trolley set was rusted, and I also saw rust inside the bags. It was disappointing that some areas in the bags had been stained by rust. To my surprise, the accessory bag had a bad snag, which was unacceptable. It was hard to ignore the flaws because they were obvious.

What made it worse was that one of the most crucial parts of the trolley set was missing, and that is the end pieces that Velcro inside the sewing machine bag itself. Who in their right mind would have thought that it was okay to ship an incomplete set? It was impractical and unprofessional to do that, and I'm not happy about it.

I was outraged when I saw these defects, so I contacted SewingMachinesPlus, including pictures of the issues. I have spoken to them on the phone, sent several emails, and also returned the bag. Still, it's been two weeks since I've brought this to their attention, and there's no indication of them sending me a replacement one. According to my latest conversation with them, it shipped over a week ago, but nothing came. It's incredibly frustrating that they ignore me or keep lying to me when I follow up with them.

It has been almost a month since I gave them my money, and I am yet to receive the product I paid for. I am extremely disappointed in SewingMachinesPlus and will not buy from them again. I advise anybody to beware when purchasing something from them because they have little regard for quality, and they aren't prompt with their customer service.

I came across SewingMachinesPlus website looking to buy a dress form. I was captivated by the great deals that I saw on the site that seemed too good to be true. I was skeptical and decided to message the representative to find out more about this product as it seemed too good to be true. To my surprise, the representative assured me that the dress form was of high quality and there were no catches to it. I couldn't resist the amazing deal and placed my order immediately.

However, my excitement was short-lived as I received an email just after placing my order which informed me that the product I ordered was on backorder. I was disappointed and I decided to cancel my order. When I contacted the customer care, I was informed that my card had not been charged and it was only a hold. I was promised that within seven days, my hold would be released if the product was not shipped.

Seven days passed and my money had still not been refunded. I decided to call them back to ask about the refund. Unfortunately, I found out that the cancelation was not processed on time and my money had not been refunded. I felt frustrated as I had to wait for so long and my time had been wasted. Finally, they agreed to cancel my order and assured me that my refund would be processed promptly.

I'm still waiting for my refund but I'm hopeful that it will be processed soon. This experience has taught me the importance of being cautious when buying from online stores. Despite the hiccups, the representative I spoke to was courteous and professional. My advice to potential customers is to be patient when dealing with backorders and refunds. However, I would recommend that SewingMachinesPlus takes necessary steps in improving their order management and customer care processes to avoid such delays in the future.

I recently bought a sewing machine from SewingMachinesPlus and I was promised an adjustable height table to accommodate my height. As someone who is only 5'1", the table was supposed to be lowered as much as possible. Unfortunately, the lowest height still turned out to be three inches higher than my standard sewing table, causing some inconvenience. I tried to reach out to their customer service through several phone calls, but I didn't get any helpful response.

To remedy the issue, I bought a higher chair so that I could sew with my new machine without any difficulty. However, I found myself sitting on the edge of the chair, which eventually caused it to roll away from under me, leading to one unfortunate fall. Being 72 years old, falls could be dangerous to my health, so I couldn't continue using the new machine with that kind of risk.

Despite reaching out to the service guys multiple times, they were not helpful at all and one of them was even rude. This made my whole experience a complete nightmare. I have a degenerative disc disease which makes it even more challenging for me to use the machine. Although the sewing machine is excellent, I can't use it, and it's just sitting idle.

To add to my frustration, it took three long weeks of repeated phone calls before I could finally learn that the service guys didn't know what was wrong with my Servo motor error code. Eventually, a general sewing machine repairman in our area was able to fix it, and everything works fine now.

In conclusion, I must say that SewingMachinesPlus has a great variety of sewing machines to choose from, but their promised service fell short of my expectations. Despite getting an excellent machine, I have not been able to use it because of the high table. Their customer service was terrible, and it took several weeks to have a basic problem fixed.