Sears review: Washer warranty not honored

I purchased a major appliance from Sears assuming I would receive continuing customer service and support as needed. This proved to be a huge mistake - Sears provided absolutely no assistance when I encountered issues getting a defective product repaired under warranty. When the manufacturer refused to fully cover warranty repairs as required by law, Sears completely abandoned me as a customer. They claimed no responsibility whatsoever, stating the manufacturer was solely accountable for the warranty coverage on an item THEY sold me. However, under consumer protection laws, Sears has a clear duty to ensure their customers receive the expected warranty coverage on products purchased at their stores. Sears could not care less about standing behind their products or advocating for customers once they already have your money. The utter lack of customer service and refusal to assist with mediating valid warranty claims is absolutely unacceptable for a company that portrays itself as an esteemed retail brand. Do not trust Sears to have your back post-purchase. You'll be left high and dry with nowhere to turn. I learned firsthand that Sears feels zero obligation to provide ongoing support after making a sale. Unethical conduct and disregard for customer satisfaction needs to be exposed. I urge others to avoid relying on Sears as a retailer if you ever expect to need assistance down the road.