Sears review: Refrigerator repair never completed - refund never received

A refund is due to me and has been requested due to an error on the part of your technician. He was scheduled to fix my Kenmore Refrigerator on 8/28/23 after ordering the parts he said were needed in order to fix my freezer, and also after paying $939.65 on my credit card. When he came for the repair he started the work and then realized parts could not work without a motherboard which was now another $400.00 and this was after he took my working fridge apart and was not able to get it to work again since he already took off the original parts. I am now left with no fridge, lost food. I declined any further assistance from him since he was not only rude, unapologetic, but also broke my working fridge. He said even if i ordered the new part it would be another week for it to come in... I went ahead and now had to purchase a new refrigerator from another company since again he offered no help. He requested the refund on the attached document and said I would get my money back and I also spoke with Rick ( who was very helpful) in you customer service center to put in a complaint and further escalate the refund and was advised to email this in order to escalate this more and make sure the refund is completed.

Attached is the form with the notes on the bottom regarding the refund from Chad the technician that was emailed to me yesterday after he left. Below is my information associated with my order and account. Please advise that I will be refunded the full amount on my credit card.