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Samsung Electronics Customer Care Service

Samsung Electronics Co. Ltd.

Samsung House 1000, Hillswood Drive
England, Surrey
United Kingdom - KT160PS

Customer Support Phone Numbers

+44 33 0726 7864(UK) 1 0
+44 33 0726 7467(UK) 1 0
+1 800 726 7864(USA & Canada) 13 8
Corporate Headquarters
+44 19 3245 5000

Technical Phone Support / Customer Complaints
+44 80 0169 1269
+44 33 0726 7864

Online Shop (New and Existing Orders)
+44 33 0726 7467


Samsung Electronics Complaints & Reviews

Samsung / Washer

Elke Y. Park on Jan 15, 2017
I bought a Samsung washer/dryer from Best Buy. I went to best buy for my laptop and decided to ask them about the warranties I had on all my items that I purchased from them, when the sales rep looked up my items he informed me that the Samsung washer was recalled. He told me that the...

Samsung Electronics America / Smart tv

PeteJ6184 on Jan 12, 2017
Terrible customer service! I called two weeks ago to report a problem with my Smart TV not connecting to the WiFi. After about a 30 minutes conversation with no resolution, the CSR confirmed my phone number and told me he would call me back once he did some more research to my issue. Of...

http://www.samsung.com/us/home-appliances/refrigerators/ / Refrigerator compressor noise

pallen38 on Jan 11, 2017
About a year after buying a Samsung French Door Refrigerator (model RF28HFDB WW/AA) from Home Depot, it started making noise (loud enough to hear in next room)...called and was told it was the compressor. Since out of warranty (barely) I paid for repair visit and was told that it is "the...

Samsung Washing Machine / Top loader

InHim on Jan 10, 2017
Purchase this machine via credit card. The thing has not work properly since August of 2016 when we purchased it. Very very frustrated. We are paying on a machine that is dysfunctional. Have had two service calls. Have no idea when the next repair person will come here to look at the...

Samsung Tygervalley / Samsung tab 2

Jennefer on Jan 7, 2017
On 17 December 2016 I handed in my daughter's Samsung tablet at the Tygervalley service centre as the tablet reboots itself. They said it might need a software upgrade - waiting time is 5 working days. On 21 Dec the person who booked in my device was not available but they promised to give...

Samsung / Refrigerator rh22h9010sr/aa

DonPete on Jan 7, 2017
Top 3 fridge door shelves crack in the middle for no obviouse reason. Had one replaced free of charge by Samsung and did the same thing. There must be a engineering issue with these. Can't see and neither can technicians or anyone else why they all would be cracking in the same spot. Not...

Samsung / Order status

I ordered a galaxy s6 edge on 12/31/16. It said 7-10 business days to be delivered. After a week with no tracking info emails sent or anything I called for an update. After a very frustrating time getting through the automated phone system, I was told it was on back order! Why lie and say...

Samsung / Samsung direct customer service

StacyFin on Jan 4, 2017
On 12/17/16 I ordered a 65" 4K curved TV on Samsung Direct. During the following week, leading up to Christmas I called Cust Serv and could not get through. I used the email system 3x which promises a 24 hour response and have yet to be contacted by Samsung. On 12/23/16 I called the...

Samsung / Samsung top load washer subject to late 2016 recall and rebate

GAC42 on Jan 4, 2017
Samsung washer recall rebate – what a joke! We have considered the options on the recall – repair or rebate $195 (non samsung washer). The repair option does not work for us as it will not change the fact that we will continue to be unable to wash waterproof items in the washer (a feature we...

Samsung / TV misrepresented

Kevin Randolph on Jan 2, 2017
Don't know if this is something you can pursue but here is my story, I saw a TV in a local store that I liked ( samsung model #un55ks8000) 55" screen. I looked on Samsungs website to see if they had larger size and they did (un60ks8000) 60" screen. I live in Sebring and no local stores had...

Samsung / Refrigerator

R.C.Bose on Dec 26, 2016
For my dual door fridge, I contacted your local customer care on 20.12.16 who had taken my contact no. Immediately there after I got a call from Mr. Baban of M/s Supra Care, New Barrackpur, Kolkata - 700131 (Ph. +919804581825/ +917003061201) who claimed to be your authorized agent and he...

Samsung / Samsung induction range

hklucas on Dec 23, 2016
We bought a Samsung Induction Range less than a year ago (Feb, 2016). There is a chip in the glass top and we have been trying to communicate with Samsung Customer Service about warranty repairs. This is the most ridiculous customer service experience I have ever had in my life! Half the...

Samsung / Front load washing machine

LaSonya W. on Dec 21, 2016
I purchased a washer and dryer set a little over 4 years ago on 3/18/2012. As of 12/10/16, the washing machine is no longer spinning, and it makes a loud, horrible noise. Unfortunately, the shaft is broken and the repair is not inexpensive. I called Samsung support; there is nothing they...

Samsung / Horrible customer service re: repair of a galaxy s7

Purple Dragon on Dec 20, 2016
We have been talking with people from samsung for 2 & 1/2 months regarding a broken screen repair. We were not told of the non-warranty repairs being out on hold due to samsung's defective note 7's when we first contacted samsung & we didn't find out about thus hold until a month later. By...

Samsung / French door refrigerator model rf32fmqdbsr

JDB55 on Dec 19, 2016
This very expensive 4 French door refrigerator (over $3000) quit cooling within 2 years of purchase, and Samsung is non-responsive. Samsung supposedly scheduled service with an independent contractor to come look at it and he never showed up because no one ever told him--they dropped the...

Samsung / Samsung galaxy grand prime

Zeeshan123 on Dec 18, 2016
I bought Samsung galaxy grand prime duos (Two Years FMP Warranty) last year and there is problem in Memory slot since start. now there is problem in display and battery. I calmed for warranty, after two months they did not repair any thing and asking 50 SR for service charge. Job card No...

Samsung / Note 7 painful return process

Jeff Wenz on Dec 16, 2016
Samsung released the Galaxy Note 7 twice. Both times they promised they were "fixed" or "working". Obviously they were wrong. My complaint is with Samsung of Australia. I was attempting to contact them for 2 weeks. I called every other day. The first call was straight...

Samsung / 55 inch suhd curved tv

Gina Adams on Dec 13, 2016
I am requesting a refund on 2 tv's i purchased. i didnt own them but only a month for the second one in which a friend brushed up against it which rendered the tv without a viable viewable screen. the tv still has sound but no picture. the first one i purchased i owned only but a few...

Samsung and MTN / Samsung 7

Linda L McKenzie on Dec 13, 2016
I contacted you on the 2nd december about my s7 that i took into mtn liberty mall on the 10th november 2016. This phone was taken out on contract on the 2nd november 2016 on the 9th of november the phone overheated. (It was so hot i could not handle the phone). I put it back into it...

Samsung / Poor service

Phummy on Dec 12, 2016
I would like to express my disappointment from your unsatisfactory level of service experienced at one of your stores. I have expected much more from a prestigious and reputed company of your standard. Unfortunately, I can’t help but submit this letter of complaint hoping for a fast and adequate...

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