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CB Auto Parts and Repair Stores Safelite AutoGlass Windshield replacement. Quality of service and damages to vehicle.
Safelite AutoGlass

Safelite AutoGlass review: Windshield replacement. Quality of service and damages to vehicle.

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7:46 pm EDT
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On October 2, 2023, at 1;00 PM I left my vehicle (2019 Camry XSE) at the Safelite shop on 11235 THREADSTONE LN, in Knoxville, TN for scheduled replacement of windshield as scheduled. Received text that job was completed at 2;41 PM the same day. I couldn't make a good inspection of the job due to shade and the fact that I needed to follow my Son to get back on the Interstate. The check out person said their computer was down and info would follow. After arriving at home I was able to inspect car better, The following things were observed: 1) Glue droplets were on driver side and smeared when attempt to clean was made. Took 6 different cleanings with a good quality rain-x cleaner which has removed most but some smearing still exists. 2) A 3 inch scratch was discovered on driver side of windshield where the wiper rest. Apparently wiper arm was up with blade removed and the arm was struck while installing the windshield.4) The driver side wiper appears to be striking the cowl fastener when in use. 5) The driver side door sill protector is scuffed and carpet dirty due someone inside the car during installation. I sent in customer survey but did not get a reply. Additionally, I called customer service and finally reached a live rep. She was very cordial and contacted the manager of the facility who was supposed to get in touch with me but it never happened. I made the decision to use Safelite primarily based on their reputation and current very impressive TV ad showing worker replacing a windshield and recalibration from outside of vehicle. Apparently was done like that on my auto. Shattered glass was all over inside of car extending to back seat. I feel justified in requesting a reimbursement of the $565.52 that I paid whic does not cover the $50.00 for vacuumed and cleaning inside of auto and$37.99 for door edge guard.

Desired outcome: Reimbursement of $565.52 for all the trouble I have experienced>

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