Rooms To Go review: Fortegra warranty

We are long-time customers of Rooms To Go, all of our furniture has been purchased there for over the past 10 years. They lost our business today because of the so called warranty. Purchased a $3,000 couch and purchased the warranty because it "covers everything" the sales lady told us. Well, filed a claim on 9/29 and was denied 9/29 because the tear on our couch was "normal wear". A tear is not normal wear! I think our dog may have scratched it but not sure, stated that and they said well "damage caused by pets" is not covered. Just look under the "what is not covered" section of the policy and it's basically anything that might accidentally happen to your furniture. The warranty company gives any and all excuses possible to not cover a claim. After being denied by the warranty I went online to read reviews of other customers and I was shocked, they have a 1-star rating with hundreds of reviews. The same consistent feedback...they find every excuse possible to not cover a claim. So $300 worth of insurance for nothing! Also spoke with three representatives with Rooms to Go to express my frustration, they were understanding but offered no resolution as they are not involved with the warranty company. Rooms To Go should provide a better option for warranty insurance, knowing that this company has such terrible reviews and service, why use them to provide warranty insurance for your customers? I would not recommend Rooms To Go or Fortegra to anyone! Prior to this most recent experience I would have highly recommended Rooms To Go, but what would have cost maybe a hundred dollars to fix a small tear, cost them a long-time customer and several online negative reviews. I recommend you purchase your furniture with a local company who will value you as a customer and provide you with a warranty option that they themselves can stand behind.