Menu
Register
Write a review File a complaint
Robinhood

Robinhood review: Online broker

A
Author of the review
1:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

When I transfer the funds to my bank account, it shows "the amount available" for transfer. As you explained, if the funds are not settled, technically it's not available for transfer. Or Robinhood should indicate "the funds are in settlement status and not available for immediate transfer".

The misleading information caused me to pay over $78 for margin interest as a detrimental reliance on such statements. As shown on the picture, it shows "cash in the broker account", instead of "funds in transit" or "funds in settlement". Such representation is inappropriate. As a result, I'm requesting a full refund of the interest charged based on the misleading representation made by Robinhood. In the eyes of law, "Brokerage Cash" doesn't include unsettled funds. Please see the definition from wiki "Brokerage cash is the amount of uninvested cash in your investment account. It's a top-line number, meaning it does not factor in unsettled trades or margin collateral, and so it's possible not all of the cash is available to invest or withdraw."

Please let me know if you need further evidence and explanation to understand the situation better.

Claimed loss: 76

More Robinhood reviews & complaints

Robinhood - I submitted my initial customer service request to Robinhood on 5/23/2019 because my account had been locked due to suspicious activity
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Robinhood - At about 1PM EST on December 14th, I logged into my Robinhood brokerage account to see that my stock positions were being sold automatically
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Robinhood - In early February I requested that shares in my Robinhood account be transferred to a few other brokerages as they were having liquidity issues
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Robinhood - I made around $33000 trading stock options on Robinhood over the course of about a month Beginning to end
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Robinhood - I am writing you this email in hopes that you can help me with the issue that I'm having with *******************
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Robinhood - (1.) Wednesday, January 12; I contacted Robinhood to explain the deficit of $69.23 on my account
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
Robinhood - Good morning 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
0 comments
Add a comment