Regus review: Office usage agreement

Last year I needed office usage for 3 months. I phoned Regus had a tour and agreed what plan would work best for me.

At no point was a rolling contract mentioned or the need to cancel my agreement.

On starting at the office from the outset we could not set up the app. We tried lots of different ways and numerous tickets were raised but it was not resolved. Therefore, every time I needed to book space this had to be done manually through the office, either through email, phone or by turning up.

I had no access to any documentation and no way of knowing that my request of only booking 3 months had not been granted.

I was shocked to receive an invoice and payment being taken in January.

I was also shocked to learn I had paid up until the end of February.

1/ I made it very clear that I only needed office for 3 months. Not once was I told I needed to cancel the agreement.

2/ I had no access to my account thus also not way of discovering this for myself.

I would appreciate a refund fory over payments which to date have been refused twice. I don't see how I could have cancelled an agreement that I didn't know I had.

Very much appreciate your support with this.

Thank you

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