Regal Assets
reviews and complaints

like others there is little to no communication with what is going on. Worked through a purchase in march with an expected 8 week delivery and here it is 8 months later and nothing to show for it. When I do get an answer to my email its a "will check on it" and then crickets until I reach out again. If I had known I would have passed *** this group.

My husband urchased an IRA with Regal Assets and sent a check to Kingdom Trust. He is unable to access his account. He has attempted several times to contact Regal Assets for assistance and always get the run around-that someone will call him back and assist him. Still no help and still unable to see his account. No one answers the phone when he calls. I would advise everyone to avoid this company.

Regal Assets LLC claims to have a A+ rating with the ComplaintsBoard.com. See below copied from their page on 4/2. This is just one of many, many deceptive practices done by this company. Avoid Regal Assets LLC. ComplaintsBoard.com (ComplaintsBoard.com) cbbb-badge-horz cbbb-accred-a-plus The company is officially accredited by the ComplaintsBoard.com, and holds an A+ rating. This rating means that the company has passed *** ComplaintsBoard.com's rigorous 16-point evaluation index for businesses. As of this writing, Regal Assets has no complaints on the ComplaintsBoard.com site

So Far I am not impressed with the communication of status of delivery of metals. I started process in Early Feb. (Feb. 3rd money left my Schwab account) have receives a fraction of the metals as of 5/27. Have received only on meaningful communication with employee of company, and had to threaten complaint with SEC to get that communication. After that comm. I got approx 1/10th of what is due me, and cannot again, get in touch with anyone. Phone number given to me is busy 24/7, and I've sent emails, still no word. Was told that they wanted to ship when wholesaler had entire order ready to ship, but as of this time, partial shipment and cannot find out status of rest of shipment. I am not satisfied with customer service. This investment represents a significant part of my portfolio, and they've done nothing to reduce my anxiety with this transaction.

Updating the review below:

*** has provided documents to show that assets do in fact exist, are deposited in the depository and reported to the custodian. She has worked diligently to provide these docs to us today and detailed information to validate the transactions. A long time of discomfort and frustration has been resolved, and we truly appreciate it. One recommendation is maybe Regal should provide documents to show the clients each stage so they are more comfortable with the process while they wait for assets to show up in their accounts and aren't left in the dark, deeply concerned decision, awaiting their assets to show up in their accounts? The reason, what *** worked hard to provide to us on this day, would have prevented weeks/months of severe frustration and discomfort wondering if what was being said was really happening or was actually done. If there were a way to remove the prior review, we would at this time. Thank you *** for your intense efforts to resolve this for us.

In November we transferred our IRAs to Gold using Regal Assets. This week we received a letter from the custodian in charge of our accounts telling us that they have not received the Gold from Regal Assets. We are at a loss as to what we can do since***, the President is ignoring our request for an explanation. Please help.

In September, my wife and I had Community National Bank (CNB) wire funds to Regal Assets to purchase 201 / 1 oz bars of gold (est. $375,000) for our IRA account and place them in the Delaware Depository for safekeeping. CNB Custody made us aware that only 3 / 1oz bars were delivered the remaining 198 oz of gold had NOT been delivered to the depository. It has been 11 months and the metals are still not delivered. I have had numerous emails/texts and phone calls with Regal Assets (mainly ***, one of their Presidents). I get excuses and no resolution. Regal Assets were quick in taking our money and have failed to deliver after 11 months. I simply want my metals or full refund immediately.

I used IRA transfer to purchase some gold and silver *** in April 2022. Regal Assets '***' told me would be 8 weeks before the metals would reach the CNB Custody depository. IT has now been over 12 weeks. *** doesn't respond to my calls or emails. Regal Assets told me the '***' is now in charge of this transfer. I have spoken with her and emailed. Email last Wednesday was that it was Account number name mismatch that was corrected and that I should see the status change from "awaiting delivery" by the next day. I've emailed and called last few days with no response. Whats happening to me sounds very similar to ComplaintsBoard.com complains from many others. This company apparently is not trust worthy.

Fraud Alert! I placed two orders in May this year with a promised metals delivery of 6 weeks. To date $30,000 have been withdrawn from my bank, but there has been no delivery of any metals to the Delaware vault as promised. It seems the CEO of Regal Assets is running a PONZI scheme defrauding several investors of their retirement money without any plans to deliver promised metals. My bank says several of their other customers have not got delivery as well.DO NOT do business with this company as they have a bad track record of delivery. They are just wiring in funds from all kinds of retirees without any plan to deliver. They do not return phone calls and there is no response on when to expect any delivery of metals on fully paid orders.

My Investment Advisor has been reaching out to *** the VP of the business to coordinate shipment of my gold assets to my home. Since the end of March, we have experienced long delays of no response, false promises of tracking information that never comes, and we are growing more and more concerned by the day. All the authorizations are in place to ship my assets but the constant delays in providing status as well as the subpar communication and customer service is really disappointing. Even after multiple attempt to request information, *** does not respond or responds vaguely. We will not recommend your business to any of our associates and will not being doing business with this company personally in the future. What a nightmare.

My complaint with Regal Assets is similar to so many others. My transaction was at the end of November . A very large sum of money was rolled over to *** Bank to purchase a precious metals ***. The sales person told me I would see the metals in my account in approximately 6-8 weeks. The first time anything showed in my account was 5 months later (20 weeks) at the end of April 2022, after many, many emails and phone calls. It is now the middle of July 2022 and only half of my purchases have shown up in my account. After months of weekly and sometimes daily emails requesting my purchase updates, I have received nothing but excuses and promises of delivery. I have been extremely persistent and this is the worst financial experience I have ever encountered. Since the *** has helped others, I am hoping you can help me.

My wife, Cynthia Maris Stone, and I opened three precious metals IRAs with Regal Assets, LLC in December . A combined $*** split among the three accounts are to be invested in precious metals. To date, only about $*** in metals have been delivered to the IRA holding repository. We have paid over $700 in assorted fees and commissions and have had one phone conversation and multiple emails with ***, president during March. Despite all the verbal and email assurances that delivery of the metals either has or will happen, our account statements show that all but $*** are awaiting delivery. It is now April. This should be more than adequate time for Regal Assets to make good on their part. All we seek is delivery of what we have contracted for in metal purchases. We note that there have been other complaints on file with the ComplaintsBoard.com regarding delivery delays that the ComplaintsBoard.com was able to resolve. I hope that we can do the same with your assistance.

Purchase Order #*** Back on June 3rd, I placed a cash order for precious metals in the amount of $***. The terms of agreement stated that Regal Assets would "ship out to the following address in 3 weeks". Ten and a half weeks later, and after many follow ups, Regal Assets has not only failed to provide the metals but their Executive Management has outright been deceitful on multiple occasions indicating goods have shipped when they haven't, providing fake UPS tracking #s, etc. I request that Regal Assets immediately wire transfer the $75k in funds back to my Bank of America account that the funds were drawn from. They have taken my money and only provided lies, no goods. Account #*** On May 25, I placed an order for ~$*** in precious metals with my IRA account funds. They stated they would "ship out ... in 9 weeks". That didn't happen. I request they fulfill promise to pay Kingdom Trust & Brinks fees, I will not purch metals from them & we part ways.

On Wednesday, November 10 I got a gold IRA from Regal Assets in Los Ángeles. I spoke with *** and ordered *** in gold. He said it will take about a month for the gold to get to the depository in Delaware. In January 2022 my husband called *** because CNB Custody had sent a notice that no metals had been delivered to the depository. *** told him wait another month. In June 17, 2022. We received a second notice that no metals had been delivered to the depository. CNB Custody told me to contact ***. I called her and I was told that she would call me back but she didn't. I called again and was told she would call back but she didn't. I emailed her and she said she would check with the DDSC and she would know by the evening. I emailed her four times since that email from her but she has not replied back. My husband had a gold IRA with Regal Assets in the past and everything went smooth and quick and that is why we came back to them. But now I am getting terrible service. It has been seven months since I purchased my gold. I want this resolved so that all the metals I ordered and not just some are delivered to the depository along with paperwork Sincerely

On 3/4, $547,970 from my Vanguard IRA was transferred to Royal Assets to purchase precious metals for my IRA, to be held by Kingdom Trust. I discovered on 7/13/22 that $485,259 was not used to purchase metals but held by Royal Assets. 7/13/22 I was sent an asset list from Kingdom Trust showing "pending" assets of $485,259.00. This amount evidently was not used to buy metals. Regal Assets did purchase (20) 100 oz silver bars, $61,620 on my behalf. 7/13/22 I asked Regal Assets to liquidate my account and transfer it back to Vanguard IRA. I have repeatedly asked for the return of my money. I have all emails and Vanguard has recorded phone calls to Royal Assets. We are now into the seventh week of excuses and avoidance by Royal Assets. In addition: Royal Assets overcharged me for the metals and did not purchase the percentages of metals (Gold, Platinum, and Silver) according to my directions. 8/26/22 No effective purchase with $485,259 has occurred. They held most of my IRA money captive for 1.5 years. They overcharged me for the metals and did not purchase the percentages of metals according to my directions. Total failure and fraudulent practices. It would be fair to have the entire amount of $547,970 returned to my Vanguard IRA.

In September I decided to move my traditional IRA into a precious metals IRA because it was the most reliable way to preserve what was left of the account due to the volatile market. On September 28***, one of the associates emailed me to confirm that "I have locked up and secured your recent order for your IRA account of gold and silver...as soon as your account is fully funded it will be moved from inventory vaults to"... the storage facility. I liquidated my IRA and sent the funds to Regal Assets for the purchase of the precious metals that would then be sent to, and stored by Community National Bank Custody or CNBcustody. Over the next 9 months I called for an update because the metals were never delivered. There was either no one to take my call or someone would give some reason why it hadn't occured yet. On June 17, 2022 I received a letter from CNBcustody that the metals still had not been delivered and they suggested I call*** at Regal Assets to find out why. I called several times and was finally able to talk to***, the President of the company, who was extremely nice on the phone but gave no concrete information. These phone calls happened several times, in fact she gave me her email and personal phone number to make me feel good about the conversations. But still no results. Finally after ten months, on July 20, 2022 I emailed a request for a full refund. I attached wiring instructions from CNBcustody. (CNB told me in so many words that they no longer do business with Regal Assets because the same thing has happened with other customers and that some people are having trouble getting their refunds from Regal Assets.) It is now August 8, 2022 and there has been no refund. I have been emailed by*** on 3 seperate occasions that the funds had been or will be wired and yet it has not occured. I've attached just a few of many emails.

I opened a *** IRA Account with *** and designated Regal Assets as my *** dealer. I worked with *** of Regal Assets to secure / purchase both silver and gold after my *** IRA Account was funded at *** on or around September 10. I was told that final delivery would take 4-5 weeks. After 6-1/2 weeks & NO DELIVERY, I followed up on November 5. I emailed *** as to why the delivery had not occurred. I received no response from him. That day, I received an email from *** (President of Regal Assets) and she wrote the following: "I received an email regarding your update. I show the metals arrived on Wednesday this week. It does take a couple of days for the vault to audit the metals before a report is emailed to ***. The silver was a little back ordered, that's why it took so long. I greatly appreciate your patience." As of December 16 my account still showed awaiting delivery of the silver purchase. So, I called Regal Assets and left a message. I received a return call at 12:38 pm from ***. She made numerous excuses that were in direct conflict with her email to me dated Nov. 5,2021. She stated she would get right back with me after she contacted her precious metals wholesaler. To date, she has not. Now and as of December 20,2021 it's now been over 12 weeks and my *** order of silver bars still has not been delivered to the depository in ***. I have received what now appear to be outright lies from Regal Assets and have no faith in them. I researched the ComplaintsBoard.com for other complaints against Regal Assets and have found similar complaints towards Regal Assets that reveal the similar circumstances. I have emailed *** demanding cancellation of my silver order and to have those funds returned back to ***. After what I have experienced, I am doubtful as to if / when this will occur, so I am seeking assistance from the ComplaintsBoard.com.

In October , my husband and I transferred funds from our two separate *** accounts to Regal Assets to purchase metals for a total of $***. The funds were received on Nov 10, 2021, we were told it would take 6-8 weeks to receive the metals into the Depository. We checked in periodically over the weeks/months, each time being told they would check on where the metals were. In April 2022, after we sent several messages and texts with no more than a "I'll check the status and get back with you" response, the president of RA sent us an email and shipping doc that appeared fabricated by RA, sayin metals were in the depository. Our account still was awaiting metals. Weeks went by, we asked regularly when metals would be reflected in our account. She kept punting, stalling, not providing complete answers. She told us the depository is short staffed, they had a mishap with their paperwork, etc. In late May, after there were still no metals, we reached out to the custodial company*** for help in resolving. After several unsuccessful weeks communicating with both parties the RA president indicated there were no metals and we could get a total refund on both accounts. She agreed that she would provide the refund on June 8th. Although claiming in email to *** that she had sent in the request for same-day wire transfer on June 10th and told me in email that my funds released on June 15th, we have not received requested wire transfer instructions, and still today sit with no resolution and no documentation from Bank *** who she said she has requested the wire through. She has just told us today that she just met with *** fraud and that she has to re-submit the wire request. We fear something nefarious is/has been going on and want to get a full refund so we can reinvest with another metals company. Please help us resolve. We have all comms and docs as proof. We're going to *** prior to securing legal representation to help us resolve.

This ***, legal representative performing probate court obligations for the *** estate. I am filing a complaint with Regal Assets, a precious metals and retirement investment company . *** and *** had purchased gold and silver coins with Regal Assets that are being held by Regal Assets in a sub account. There were two accounts valued collectively as of 9/1 at *** I have given them all requested documents. On March 18th, 2022 I formally requested to merge the accounts (account roll over) into *** account, then to liquidate entirety of these assets to dollars and have it sent to the estate account. I sent a notarized the letter to outline these directions including account info and/or mailing address, this is now holding up the finalization of probate. After multiple attempts for 4 months via email to collect these funds and several failed promises from *** - President of Regal Assets wrote these comments "check is in the mail", then when that didn't happen she assured me it will be wired the next day then I got "wire transfer approved let me know when you receive it", that didnt happen either so I inquired again and she writes "I'll check tracing on where it is, "we are not a bank", then I threaten her with filing complaints and legal she then writes "I would like to speak with you Monday" we set up a time and she does not call. Not returning emails, not calling at agreed scheduled phone appointments, promising payments were sent twice, out right dishonesty and avoiding. This is unfair business practice withholding funds that should have been transferred in a week, not 4 months. Here are all the dates I emailed inquiring as to the delinquency of this funds transfer that is directly holding up the final steps in a probate process. April 14, 2022, May 19, 2022, June 7, 2022, June 17, 2022, June 28, 2022, July 8, 2022. I have emails, documents and account holdings info

I purchased silver bars from Regal Assets worth $95.240.00 with IRA rollover funds on 3/22. Still after 20 weeks the silver is not delivered. Regal Assets said the delivery time is 6 weeks and then my IRA account at CNB Custody, a Community National Bank in Kansas, will reflect that the metals are received. Regal Assets partners with CNB Custody. Payment was on 4/5 and my account balance at CNB Custody was waiting for metal delivery starting 4/6. Regal Assets avoid contact. Their phone greeting says that the number is not in use and hangs up right after that. Emails are not replied to either. I was able to contact them through ComplaintsBoard.com on 6/23. 6/24 Company President, ***, tells me that metals arrived to the depository 6/17. 7/29 she says that "this Monday they finally realized that there are metals in the depository waiting because they do not know who the custodian is. Now they can fix it because they identified the problem." I follow up about daily until 8/5, Donoso texts that metals will show up on my account on Wednesday (8/10). Metals did not show up. Company President, Donoso, keeps blaming Delaware Depository Services Company for not helping her to find the metals that are in the depository (supposedly after having metals for 9 weeks at their site, the depository still has not sorted this out.) When I called the Depository 6/23, to ask if they still do business with Regal Assets they said yes, daily. I requested a refund on 8/13 and had no response except after I used ComplaintsBoard.com again to contact them. 8/19 President replied back to me: "We received your message from ComplaintsBoard.com, just to let you know! I'll look into this." I have no evidence the company even has any metals or did anything to deliver them. This Company is not trustworthy or honest, but on the contrary, claims the highest integrity and other great things all over the Internet. So far, I have no idea, maybe it all is a scam. The nature of the dispute is that there is no product nor a refund delivered.

Summary On 3/25/22 Community National Bank (CNB) transferred $99,614.00 to Regal Assets on my behalf for the purchase of: 9 - 1 oz. Gold Bar @ $2,218.00 2 - 1 oz. Gold American Eagle @ $2,273.00 23 - 100 oz. Silver Bar @ $3,048.00 122 - 1 oz. Silver American Eagle @ $41.00 which were to be delivered to Delaware Depository Service Company (DDSC) establishing my precious metals IRA account number *** at CNB. Regal Assets did not provide an account number to me but said it would take six to eight weeks for them to be delivered. After four months of evasion, excuses and falsehoods the metals were not delivered, and I could no longer trust Regal Assets even if they did deliver them. On 7/28/22 I requested that Regal Assets return my funds to CNB. As of 8/13/22 that has not happened either. ----- Further Timeline Details (incomplete see attached) 6/13/22 My purchases still showed the status as awaiting delivery. I spoke to *** who said she was the president and she would look into it and call me right back with an ETA. She did not. 6/14/22 Called Regal Assets and spoke to a lady who said the metal was delivered on 6/1/22 and would post to my account that Friday 6/17/22. It did not. 6/24/22 Called *** who said she would check on it because DDSC should have posted it. She never called back. 7/6/22 Called *** who said the Silver Eagles had been holding up my order, but they had arrived yesterday so CNB should post them by 7/8/22. 7/15/22 Left a VM, sent a text, no response. 7/18/22 left VM no response. 7/19/22 Sent *** a text that I was not happy with the service at Regal Assets, that I felt I was being misled so my trust in them has deteriorated. I wanted a legit ETA or my money back. She called me and said that (DDSC) had given her information regarding my metal that she would forward to me. She didn't. 7/29/22 CNB sent an E-mail to *** at Regal Assets stating that I wanted to cancel my order and have my funds returned to CNB. *** said she was on it. Not