Qatar Airways review: Missing bag - file ref JNB3385412

Dear Sir/Madam,
I would like to submit my claim to Qatar, and also express my dissatisfaction with the airline.
Passport Number : A04384745
Haqiba File Ref: JNB3385412
Ticket Number [protected]

So, in summary:

I was on a business trip in Sweden, before that, my wife and I were in the UK on vacation. On my return trip to South Africa, we departed on the 6th Sep and arrived at OR Tambo on the 7th September. Unfortunately my checked in luggage bag was “lost” by the airline. They could not trace the bag. I reported it on the 7th September. This was extremely stressful for my wife and myself. The bag had many sentimental items (mine and my wife’s). Gifts as well. My wife’s clothes, my clothes, cosmetics, etc. Items which we purchased in London and Sweden, as we were out for 2 weeks. I did explain to Qatar that we had an important family function which we needed to attend in Durban on the 9th September, and my wife and myself were the MC’s for the function. All of our clothing, cosmetics, etc were in the bag. At that point, Qatar, could not explain, where my bag was. I went to Qatar offices on the 8th September, and I spoke to Kayla, she is part of Reinhard van Niekerk's team. She explained to me, that I could go and purchase items I required for the function, and I should submit a claim to Qatar. She explained that Qatar, will refund me, and Qatar will also compensate me for 50 USD per day, for my inconvenience.

My wife and I did exactly what Qatar explained to me. We purchased clothing, my wife’s cosmetics, my razor, etc. These were items, we owned, which were lost, due to Qatar losing my bag. We attended the function on the 9th September. We have pictures of the function as proof, if required. My bag was found on the 11th September (5 days later). I submitted attached claim, as I was advised, but unfortunately, Qatar is trying to avoid liability and not cooperating on the refund and daily compensation which they said will be paid to me.

In addition to the above, both of my Qatar flights were delayed. Going to UK, flight delayed, and we missed our bus to Manchester, which costed me additional +/- R1300. On the return flight, flight delayed again.

Very poor customer service from Qatar and no help.

Kind regards

Strini Govender

[protected]

[protected]@gmail.com