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Purism, SPC Reviews 19

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Purism, SPC Purism is a total scam!

Purism is a total scam! They won't give me back my money for the Librem 5 I ordered. I'm gonna take 'em to court and report 'em to all the fancy agencies that can do something about it.

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Purism, SPC I ain't been able to use the phone, the battery don't last a day (even when I don't use the phone at all)

I ain't been able to use the phone, the battery don't last a day (even when I don't use the phone at all). The fact that they got a 30 day return policy on a $2,000 product is mind-blowing. I now got a system error code on my phone. I've had nothin' but problems with their phone.

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Purism, SPC I ordered my laptop, the libram 14 V1, on March 3rd

I ordered my laptop, the libram 14 V1, on March 3rd. It's been almost 4 months now, and I still haven't received it. They keep apologizing and giving me excuses for the delays. I'm starting to doubt if I'll ever get what I paid for. Even their refund policy has changed, making it easier for them to delay refunds. I'm really disappointed because I spent around $2,600.00 on this and I was hoping for a reliable company. If I do end up getting my laptop or a refund, I'll update this review.

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Purism, SPC I bought the Librem 5 *** cell phone with 128 GB Memory card

I bought the Librem 5 *** cell phone with 128 GB Memory card. I sent it back within the 30-day return time for a refund 'cause I wasn't happy with how it worked. It's been more than 90 days now, but I still haven't gotten my money back. I've emailed the sales person multiple times, but no response. They did acknowledge that they received the returned item within the allowed return period. I've sent follow-up emails every 30 days, and they've acknowledged each one. I even complained to the CA attorney general, but no response from Purism. It's pretty clear that this company ain't ethical.

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Purism, SPC I was told that I would be gettin a refund within a few weeks from purism but they have refused to give me my money and it has been 6 months

I was told that I would be gettin a refund within a few weeks from purism but they have refused to give me my money and it has been 6 months. They sold me a phone years ago that has never come to fruition. There was delay after delay, some of which was beyond their control but they never communicated in a meaningful way to their customers. I have filed a report with the *** attorney general for fraud because I am bein illegally withheld from my money. I suggest others do the same. I purchased a product not a crowd fund like they keep lyin about. I purchased a specific phone and they never delivered and now they refuse to respond to my emails even though they said they would help me in a few weeks once my order came up in the line. This company is the worst that i have ever dealt with. They must be stopped from defraudin any more customers.

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Purism, SPC Complaints 14

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Purism, SPC Deliberately marketing and selling faulty products (my opinion) - purism librem 14

(the following is my experience and associated opinions)

On June 21, 2023, I purchased a Librem 14 laptop from Purism, SPC. Barely a month later, I began experiencing an unsolvable charging issue.

While seeking a solution, I found multiple complaints echoing my issue across various platforms, including Purism's forums, the Better Business Bureau, Reddit, and the Complaints Board. This pattern suggests that my laptop's issue isn't an isolated case but rather a widespread defect in the Librem 14 model.

Upon contacting Purism, they offered to replace the defective motherboard but declined my request for a refund, standing by their company policy. However, I argue that the extent of the charging issue classifies the laptop as defective under several consumer protection laws.

First, the Magnuson-Moss Warranty Act, which protects consumers from products that fail to meet certain standards of quality and performance. In this case, the laptop's chronic charging issue significantly undermines its utility.

Second, the Uniform Commercial Code's principle of 'implied warranty of merchantability,' which stipulates that a product must be fit for its intended use. The persistent charging defect clearly breaches this principle as it interferes with the laptop's primary function.

Third, the Utah Consumer Sales Practices Act (UCSPA), which guards against unfair or deceptive acts in consumer transactions. By consistently declining my refund request and offering a repair as the only recourse for a recurring defect - one that seemingly plagues multiple units - it can be argued that this is an unfair practice.

Lastly, the Federal Trade Commission (FTC) regulations, which prohibit false advertising. If Purism intentionally downplayed or obscured this charging issue in their marketing, it would be a violation of these regulations.

Though I've agreed to the repair under protest, I've reserved my rights to pursue further action if the issue persists. I've diligently documented every step of this journey, including all communications, receipts, and photographic evidence.

Purism advertised the Librem 14 as the 'first 14” laptop designed to protect your digital life,' promising robust security, privacy, freedom, an Intel processor, energy-efficient graphics, and superior battery life. However, my reality was starkly different: a defective product that barely lasted a month, thereby falling short of the promised 'years of coreboot development.' The advertised energy efficiency, superior graphics, and battery life were made redundant by the faulty motherboard. The lofty promise of lightning-fast application processing was unmet, as the defective hardware rendered any process impossible.

Given these discrepancies between Purism's promises and the product's performance, I suspect potential misrepresentation and am currently taking every available course of legal action I can to receive a refund for a defective product. I'm informing every site I come across that's had similar reports from other consumers of the defective products Purism appears to be knowingly sending out; and the unnecessarily difficult process of getting a refund, if at all, that every consumer in similar situation has had to go through.

When individuals challenge corporations alone, our influence may seem negligible. I imagine my attempts to get CEO Todd Weaver and Purism "support" to give me a refund for an obviously defective laptop amused them greatly. However, when we unite as consumers, our collective power can compel even the most formidable companies to do what's right. Purism, is fundamentally sustained by consumers like you and I, they've lost sight of that fact, we have the collective strength to steer it back or, if necessary, dismantle it in its entirety in favor of businesses that genuinely care about providing quality products void of defects.

Desired outcome: I request a full refund, I no longer wish to use any products from Purism. As I continue to investigate this issue, I encounter numerous accounts from others similar experiences of dissatisfaction and alleged product defects.

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Purism, SPC I bought a phone from the company eon October 1

I bought a phone from the company eon October 1. I was informed that I would be getting the phone the same year the next month or so. I contacted the company and they said that I will not be getting my phone at the earliest in 2 years, maybe more. No expected date. I have asked for a refund since this is not what was advertised. The company sent no response. Phone's hardware becomes old or obsolete in about a year. I do not think it if fair for me to get a brand new phone with the same hardware from over two years ago. The phone is already obsolete before I receive it and before it is even shipped and is no longer what I needed it for.

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M. Lesch
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On June 6, I placed an order from Purism for $1,701.99. I was given a 2 month shipping estimate.About 4 months later, after not being able to wait any longer, on October 1st, I canceled my order.On October 18th, I emailed their support to note that my order was still marked as "awaiting shipment" and that I hadn't received my refund. I was told "I've confirmed your order is cancelled and your refund is on queue to be processed, be advised processing times are currently extended and they may take up to several weeks for our finance department to process them."Over 4 months later and I still haven't received a refund for my purchase. My order from 8 months ago, which I canceled 4 months ago, is still "awaiting shipment".My order number was #Purism_[protected]. All support emails took place with ***.I just want my money back.

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U. Aufderhar
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On Feb. 25, 2021 I ordered a Librem 14 laptop from Purism. The order number is #Purism_[protected]. I paid a total of $2,135.83. The order was a preorder and I new it would take a few months for the laptop to arrive. In June, I emailed the company regarding the status of my shipment. I was told my laptop would ship the first week in July. In the first week of August, still with no laptop, I requested a cancellation of the order and a refund. I was told that my order was cancelled and a refund was forthcoming, but that it may take "some time to process." That email was on August 4th.I have yet to receive a refund. I have been emailing the company repeatedly and the only response I get is that my request has been forwarded to the finance department. I have no recourse with my credit card company because of the delays of Purism. It has now been close to a year since the original order and I still haven't received a refund nor heard anything from the company. I have all the emails regarding this issue, dating back to the original order and will do everything to assist in this claim. I have not attached the emails because they are not in an accepted format as specified below but I would be happy to provide them if need be.Thank you in advance for your time.

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L. Cummerata
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Purism sold me a laptop that is running an unstable operating system. I reported two very serious incidents to the company and asked for instructions to return & refund. My reasoning was that this was not a stable product and as such it would always present challenges and problems of all kinds. Purism ignored my request and instead played the "blame the victim" game by suggesting that I have installed a third party software that collided with theirs. This is untrue. I have never installed anything outside of the system and its products (app store). This laptop was not cheap either, I paid about $3,000 for it and I cannot use it.

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D. Thompson
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A Laptop LIBREM14 Version 1, plus component, this was purchased on the Company site https://puri.sm/ on May 6th, (please find proof of purchase attached to this), with Invoice # Purism_[protected], Order total: $3,422.13. I havent received my purchase, NOR did I receive any correspondence from Purism to give me any updates regarding my order. I took it upon myself to do a bit of research to find out that the Librem14 Version 1, that I ordered was undergoing supply chain issues and would possibly take longer than expected. Ive tried on many occasions to solve this matter, this Company has been sitting on my money illegally, their promises to deliver merchandise are hollow. We have been sending emails to one of their *** Representatives, ***, and on January, 27th, 2022, I specifically asked for a refund, he reassure me that this will be processed by their finance department, this has not happened yet, this is totally unacceptable. I just want my money back.

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Purism, SPC I have ordered a Laptop on 13th August

I have ordered a Laptop on 13th August . After the company told me that the delivery delay was increasing considerably, I canceled the order on 30th September and asked for a refund.Purism sent an email saying It would have required several (?) weeks to have my refund issued. As of today the refund has not been received and the company just says it will require more time.I am planning to involve a lawyer but I will definitely need to address a *** lawyer because I don't think my Italian lawyer can handle a court procedure in *** without a *** correspondent.Hopefully you can suggest me the best option I can go for to address such a problem in . Thank you and best regards

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S. Monahan
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I bought a phone from the company eon October 1. I was informed that I would be getting the phone the same year the next month or so. I contacted the company and they said that I will not be getting my phone at the earliest in 2 years, maybe more. No expected date. I have asked for a refund since this is not what was advertised. The company sent no response. Phone's hardware becomes old or obsolete in about a year. I do not think it if fair for me to get a brand new phone with the same hardware from over two years ago. The phone is already obsolete before I receive it and before it is even shipped and is no longer what I needed it for.

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D. Schaefer
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On February 28th I paid for a cell phone with service from Purism.Since, I have had over 30 emails with this company regard this unfulfilled purchase of a cell phone.Purchase details are as follows:[Order #Purism_[protected]] (February 28)Librem 5 Cell Phone $799.00Librem 5 Modem - BM818-A1 *** $199.00Librem AweSIM $99.00Privacy Screen for Librem 5 (Evergreen) $29.00Purism OpenPGP Card $15.00SD Memory Card - 128GB $29.00Subtotal: $1,170.00 Shipping: Free Shipping Tax: $90.67 Payment method: Credit Card (Stripe)Total: $1,260.67 On August 6th Via Email contact They pushed delivery out to 1st quarter of 2022 October 26th *** a series of continued email communications they continue to push out the agreed refund and are now saying can't refund till July 2022. Which is over a year from original purchase date.

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J. Collier
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I purchased a Librem 5 phone and accessories from Purism on April 29th, to the tune of $1,058.26. By July , I had not received my purchase, NOR did I receive any correspondence from Purism to give me any updates regarding my order. I took it upon myself to do a bit of research to find out that the Librem 5 that I ordered was undergoing supply chain issues and would possibly take months to a YEAR to ship.On July 19th, I emailed Purism customer support (I spoke with *** and *** and I specifically asked if I would receive my order sooner if I were to upgrade to a Librem 5 USA ( more than $1000 upgrade, but the website said this particular phone was in stock and supply chain is *** based) and I was told by *** that I would receive my phone within approx. 2 months if I were to upgrade.I upgraded to Librem 5 USA on July 21st, paying an additional $1398.94 ( I spent $2457.20 in total from original order + upgrade). According to ***, I should have received my order in September. I did not. Nor did I receive any correspondence.On November 22, I reached out again, this time requesting a refund and asking WHY no one was keeping me updated on my order. I was told by Mladen that he sent my refund request to the financing department and that they would contact me. No contact was made. I emailed Mladen again on December 22nd, *** the financing department and if he could give me more information on my refund status. He responded that refund processing was paused until January. On January 11th, 2022, I requested the contact information of those in the company who could help get my issue resolved and he told me that he had no further information or contacts that he could provide and that he apologized for my bad experience. On January 12th, 2022, I responded and demanded contact information again and I told him that his answer was unacceptable.I have not received a response as of yet.

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M. Crooks
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I purchased a Librem 5 phone back on June 29. 2019.- Credit Card was charged - Still have yet to receive product - Company kept spewing out promises and deadlines - It's now 2022 and still have not received product - I now can't request a charge back with my bank as it falls outside the time frame - Customer support won't honor their own refund policy - Customer support picking/choosing when to respond ALL I WANT IS MY MONEY BACK FOR A PRODUCT I NEVER RECEIVED.

Is Purism, SPC Legit?

Purism, SPC earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Purism, SPC to be a trustworthy company. Although there's a 14% resolution rate for customer complaints, which deserves attention, Purism, SPC is known for their high standards and safety. If you're thinking about dealing with Purism, SPC, it's wise to check how they handle complaints.

The age of Purism, SPC's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Puri.sm has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Puri.sm has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Purism, SPC and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Purism, SPC has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 14% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Purism, SPC. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Purism, SPC I placed an order for a laptop on 1/8 using my **** card for $1,764.26 (Purism Order # ***)

I placed an order for a laptop on 1/8 using my *** card for $1,764.26 (Purism Order # ***) .The laptop has not been delivered. On 10/7 I emailed Purism to cancel my order. On 7/10 Purism replied with an email to inform that my refund will be processed witin 40 days. After 40 days no refund was given. On 8/21 I emailed Purism about the delay. Purism replied on 8/23 that the refund has not been done. That it would take another 2 weeks. Well, today is 9/8 and no refund. Now Purism is saying it is going to take up to 2 more months. I think I am a victim of a scam. Others have posted on-line complaints about how Purism consistently delays refunds in violation of their refund policies. Thank you for your help in this matter.

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C. Greenfelder
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I have ordered a Laptop on 13th August . After the company told me that the delivery delay was increasing considerably, I canceled the order on 30th September and asked for a refund.Purism sent an email saying It would have required several (?) weeks to have my refund issued. As of today the refund has not been received and the company just says it will require more time.I am planning to involve a lawyer but I will definitely need to address a *** lawyer because I don't think my Italian lawyer can handle a court procedure in *** without a *** correspondent.Hopefully you can suggest me the best option I can go for to address such a problem in . Thank you and best regards

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E. Beatty
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Transaction date: May 05, paid for a Purism Phone, was told it was on back order. Requested a refund, stated it would take several weeks. Several weeks later I have still not received a refund of $877.98. I would like my money returned to me

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E. Kuhn
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I preordered a librem 5 for $599.99 years ago with a expected date of 2019 and after many delays into 2021 I asked for a refund in October. I was told it would take a few weeks and after a few weeks I emailed them back. They responded that it would take until March 2022 l. This is unacceptable and I believe they have no intention of doing so. I have seen many others also face this issue. I would like just to get my refund and never do business with them again. Order Number: #Purism_[protected]

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L. Hyatt
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I purchased Purism Librem 14 laptop online on June 15. Since I did not receive the product within their provided shipment time I contacted them multiple times about my order update. Every time they either said it is 2 weeks away or said that they do not have any ETA on my order. So on September 11 I requested them to cancel my order and issue a refund. I received an email from them saying that a ticket has been created for cancelation of my order and I should receive a refund but it will take several weeks to process the refund. I waited for several weeks and contacted them multiple times about the refund status. On October 18 I received an email stating "From finance department they replies that they will need *** more weeks for your request. Sorry for the delay". It is the second week of January 2022 now and I have still not received my refund.

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Purism, SPC I purchased Purism Librem 14 laptop online on June 15

I purchased Purism Librem 14 laptop online on June 15. Since I did not receive the product within their provided shipment time I contacted them multiple times about my order update. Every time they either said it is 2 weeks away or said that they do not have any ETA on my order. So on September 11 I requested them to cancel my order and issue a refund. I received an email from them saying that a ticket has been created for cancelation of my order and I should receive a refund but it will take several weeks to process the refund. I waited for several weeks and contacted them multiple times about the refund status. On October 18 I received an email stating "From finance department they replies that they will need *** more weeks for your request. Sorry for the delay". It is the second week of January 2022 now and I have still not received my refund.

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K. Grimes
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I ordered a cell phone from Purism on 2/14. I paid $799.00 and my credit card was charged. On 9/3, I still had not received the phone, so I requested a refund. I have requested an update on the refund several times, but their only response is to say that it takes several weeks to issue a refund. I think this is unreasonable, and they are refusing to give me back my money. I have email documentation of these orders and requests. Thanks for your help!

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A. Pfannerstill
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On June 28, I ordered a Librem 14 from Purism for $1697.00, including shipping and handling, and charged it to my *** card, with an expected delivery date of August 28th. When I hadn't received the laptop by August 31st, I requested an update and was told it would be "a couple of weeks." On September 7th, I cancelled my order and requested a refund. On September 23rd, I asked about my refund and was told it would be "several weeks." As of today, October 12th, I have still not received my refund.

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G. Thompson
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I purchased a Librem 14 version 1 laptop computer with 32GB DDR4 RAM and dual 500GB SSD hard drives from Purism on August 20 for $1,996.00. Their website said due to supply chain issues that shipping would take around 8 weeks. I contacted *** who is the Support Manager for Purism on on October 12 to ask about an ETA for when my laptop would be shipped and I was told they were restocking on October 18 and shipping should resume that week. I next contacted them on November 1 to see if my laptop had shipped at which point they said my laptop was expected to ship out the second week of December, so I told them I wanted a refund. Mladen told me it would take several weeks and I told him they have 7 working days to refund my money per the *** Today is the 7th working day from November 1 so they are now not in compliance with FTC rules.I wish to file a complaint for my paying $1996.00 and 12 weeks later I haven't received the laptop I paid for, they expect me to wait another 6 weeks and haven't refunded my money like I asked them to.

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Purism, SPC On June 6, I placed an order from Purism for $1,701.99

On June 6, I placed an order from Purism for $1,701.99. I was given a 2 month shipping estimate.About 4 months later, after not being able to wait any longer, on October 1st, I canceled my order.On October 18th, I emailed their support to note that my order was still marked as "awaiting shipment" and that I hadn't received my refund. I was told "I've confirmed your order is cancelled and your refund is on queue to be processed, be advised processing times are currently extended and they may take up to several weeks for our finance department to process them."Over 4 months later and I still haven't received a refund for my purchase. My order from 8 months ago, which I canceled 4 months ago, is still "awaiting shipment".My order number was #Purism_[protected]. All support emails took place with ***.I just want my money back.

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Purism, SPC I had originally ordered a laptop from this company, but it took them so long to ship (months) that I ended up buying a different laptop

I had originally ordered a laptop from this company, but it took them so long to ship (months) that I ended up buying a different laptop elsewhere instead. When Purism finally emailed me to confirm my address before shipping the laptop I'd ordered, I cancelled and asked for a refund (by their policy they didn't allow for refunds before shipping, since I had pre-ordered the laptop.) Given when I cancelled I expected a full refund towards the end of July/beginning of August, but it's now mid-October and they are still delaying my refund indefinitely. I tried to dispute the charge with my credit card company but it's been too long since the charge date and they refuse to do anything. I just want to get my refund, and judging by stories like https://www.reddit.com/r/Purism/comments/prcux5/librem_5_and_no_refund_how_can_you_get_your_money/ I'm not the only one with this problem. I just want to get my refund!

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Purism, SPC On February 28th I paid for a cell phone with service from Purism

On February 28th I paid for a cell phone with service from Purism.Since, I have had over 30 emails with this company regard this unfulfilled purchase of a cell phone.Purchase details are as follows:[Order #Purism_[protected]] (February 28)Librem 5 Cell Phone $799.00Librem 5 Modem - BM818-A1 *** $199.00Librem AweSIM $99.00Privacy Screen for Librem 5 (Evergreen) $29.00Purism OpenPGP Card $15.00SD Memory Card - 128GB $29.00Subtotal: $1,170.00 Shipping: Free Shipping Tax: $90.67 Payment method: Credit Card (Stripe)Total: $1,260.67 On August 6th Via Email contact They pushed delivery out to 1st quarter of 2022 October 26th *** a series of continued email communications they continue to push out the agreed refund and are now saying can't refund till July 2022. Which is over a year from original purchase date.

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Purism, SPC Transaction date: 13 February ***: $599 Order number: *** Over three years and a half years ago I ordered a phone which was in

Transaction date: 13 February ***: $599 Order number: *** Over three years and a half years ago I ordered a phone which was in development from this company. The expectation was that it would be delivered within a couple years as it was being developed and needed backers to fulfill the orders. But enough is enough at this point, the delivery is constantly being delayed for a variety of reasons. Customer support refuses to provide a refund.I indicated 'Yes' above to has this occurred in the past 12 months because as I understood at the time of purchase this was an early backer project that I would need to be patient. If the phone was delivered within the past year I would have been satisfied but that is not the case.I am requesting a refund from Purism for $599 as they were not able to fulfill their obligation to provide a product within a reasonable amount of time.Thank you for your time and support,Dakota

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Purism, SPC -Bought laptop and security key from business called Purism in January in the amount of $1,483.62

-Bought laptop and security key from business called Purism in January in the amount of $1,483.62. When I received it the key was not compatible with the laptop. -I sent many emails to company and dealt with same tech over several months who was rude, not helpful, and provided instructions that led to dead ends. Seemed like he was trying to stall time. -I sent the laptop and key back to the company and had to pay extra $150 plus shipping to get new operating system installed. -When I got the laptop back I did not use it very often but when I did, I noticed that the battery would drain drastically with minimal use, audio was extremely low/almost muted even when turned up as high as possible, and I cant watch/ stream movies because it glitches constantly and continues buffering and loading. -Again reached out to company to see about returning the item for refund as receipt lists 1 yr warranty and website says 1 yr warranty possible. Company tech not responding to refund request.

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Purism, SPC I bought a computer on Feb 11, 2021

I bought a computer on Feb 11, 2021. They stated shipping starts March. I did not receive my computer in March and asked for a refund. They said that they could not refund me until the computer went into the shipping queue. I emailed again asking when it will be in the shipping queue. He stated that it will be late May. I emailed again June 1st. He stated it should be shipped on last day of June. June past. I finally received an email July 5th that the computer is in the shipping queue. I emailed again asking for a refund. They sent my request to the financial department. 4 weeks past and I've received no refund. I then emailed again on the status of my refund Aug 3rd. He stated they're delayed & are getting into the holidays and will send my request again.(?) further telling me that it will be 2 weeks to process in the queue and another 1-2 weeks to be completed.(?)I have received no refund and it as been over a month later. This has been an 8 month process.Help would be appreciated

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Purism, SPC A Laptop LIBREM14 Version 1, plus component, this was purchased on the Company site https://puri

A Laptop LIBREM14 Version 1, plus component, this was purchased on the Company site https://puri.sm/ on May 6th, (please find proof of purchase attached to this), with Invoice # Purism_[protected], Order total: $3,422.13. I havent received my purchase, NOR did I receive any correspondence from Purism to give me any updates regarding my order. I took it upon myself to do a bit of research to find out that the Librem14 Version 1, that I ordered was undergoing supply chain issues and would possibly take longer than expected. Ive tried on many occasions to solve this matter, this Company has been sitting on my money illegally, their promises to deliver merchandise are hollow. We have been sending emails to one of their *** Representatives, ***, and on January, 27th, 2022, I specifically asked for a refund, he reassure me that this will be processed by their finance department, this has not happened yet, this is totally unacceptable. I just want my money back.

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Purism, SPC On Feb. 25, 2021 I ordered a Librem 14 laptop from Purism

On Feb. 25, 2021 I ordered a Librem 14 laptop from Purism. The order number is #Purism_[protected]. I paid a total of $2,135.83. The order was a preorder and I new it would take a few months for the laptop to arrive. In June, I emailed the company regarding the status of my shipment. I was told my laptop would ship the first week in July. In the first week of August, still with no laptop, I requested a cancellation of the order and a refund. I was told that my order was cancelled and a refund was forthcoming, but that it may take "some time to process." That email was on August 4th.I have yet to receive a refund. I have been emailing the company repeatedly and the only response I get is that my request has been forwarded to the finance department. I have no recourse with my credit card company because of the delays of Purism. It has now been close to a year since the original order and I still haven't received a refund nor heard anything from the company. I have all the emails regarding this issue, dating back to the original order and will do everything to assist in this claim. I have not attached the emails because they are not in an accepted format as specified below but I would be happy to provide them if need be.Thank you in advance for your time.

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Purism, SPC I purchased a Librem 5 phone and accessories from Purism on April 29th, to the tune of $1,058.26

I purchased a Librem 5 phone and accessories from Purism on April 29th, to the tune of $1,058.26. By July , I had not received my purchase, NOR did I receive any correspondence from Purism to give me any updates regarding my order. I took it upon myself to do a bit of research to find out that the Librem 5 that I ordered was undergoing supply chain issues and would possibly take months to a YEAR to ship.On July 19th, I emailed Purism customer support (I spoke with *** and *** and I specifically asked if I would receive my order sooner if I were to upgrade to a Librem 5 USA ( more than $1000 upgrade, but the website said this particular phone was in stock and supply chain is *** based) and I was told by *** that I would receive my phone within approx. 2 months if I were to upgrade.I upgraded to Librem 5 USA on July 21st, paying an additional $1398.94 ( I spent $2457.20 in total from original order + upgrade). According to ***, I should have received my order in September. I did not. Nor did I receive any correspondence.On November 22, I reached out again, this time requesting a refund and asking WHY no one was keeping me updated on my order. I was told by Mladen that he sent my refund request to the financing department and that they would contact me. No contact was made. I emailed Mladen again on December 22nd, *** the financing department and if he could give me more information on my refund status. He responded that refund processing was paused until January. On January 11th, 2022, I requested the contact information of those in the company who could help get my issue resolved and he told me that he had no further information or contacts that he could provide and that he apologized for my bad experience. On January 12th, 2022, I responded and demanded contact information again and I told him that his answer was unacceptable.I have not received a response as of yet.

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Perry Natasha
US
Sep 03, 2023 1:27 pm EDT

you will not get the exact you ordered for. you need to beware

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Perry Stan
US
Sep 04, 2023 1:34 am EDT

i try to let them know its not working fine for me but they will not agree with that

About Purism, SPC

Screenshot Purism, SPC
Purism, SPC, commonly known as puri.sm, is a technology company that is dedicated to providing privacy-focused and secure hardware and software solutions. With a strong commitment to user privacy and digital rights, Purism aims to create products that prioritize security, transparency, and user control.

One of the key areas of focus for Purism is the development of privacy-centric laptops and smartphones. Their laptops, such as the Librem line, are designed to offer users complete control over their data and protect their privacy. These devices come with hardware kill switches that allow users to physically disconnect the camera, microphone, and wireless connectivity, ensuring that no unauthorized access or surveillance can take place.

In addition to laptops, Purism also offers smartphones like the Librem 5, which runs on a completely open-source operating system called PureOS. This operating system is designed to prioritize user privacy and security, with features like end-to-end encryption and decentralized communication applications. The Librem 5 also includes hardware kill switches, giving users full control over their device's connectivity.

Purism's commitment to privacy and security extends beyond just their hardware offerings. They actively contribute to the open-source community, ensuring that their software is transparent and auditable. By embracing open-source principles, Purism allows users to have complete visibility into the code running on their devices, reducing the risk of hidden vulnerabilities or backdoors.

Furthermore, Purism is dedicated to protecting user data from third-party surveillance and data mining. They do not engage in any form of data collection or tracking, ensuring that user information remains private and secure. This approach sets Purism apart from many other technology companies that rely on user data for targeted advertising or other purposes.

Overall, Purism, SPC (puri.sm) is a technology company that is firmly committed to providing privacy-focused and secure hardware and software solutions. Through their range of laptops and smartphones, they empower users to take control of their digital lives, offering transparency, security, and privacy in an increasingly connected world.

Overview of Purism, SPC complaint handling

Purism, SPC reviews first appeared on Complaints Board on May 31, 2023. The latest review Deliberately marketing and selling faulty products (my opinion) - purism librem 14 was posted on Aug 1, 2023. The latest complaint I placed an order for a laptop on 1/8/21 using my **** card for $1,764.26 (Purism Order # *********) was resolved on Jun 26, 2023. Purism, SPC has an average consumer rating of 2 stars from 19 reviews. Purism, SPC has resolved 2 complaints.
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  1. Purism, SPC Contacts

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    50 California St Ste 1500, San Francisco, California, 94111-4612, United States
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    Oct 29, 2024

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