Purina
reviews and complaints

CURRENTLY: 2-24-23

Up front, I am aware from previous employment of mfg products that not many customers take time to complain of their dissatisfaction. In fact, only one customer of 20 in my business would take time to complain. They would simply select another manufactuer. THAT IS MY CASE of this matter I will explain:

I am a small Texas Rancher 80 yrs of age. Having purchased PURINA products since I was a young lad working for my father in the 50's. In fact, I wore shirts and shorts made of CLOTH Purina 100 lb feed sacks of Layena Chicken Pellets.

Always the product my father chose. Same here in my business over the years.

HOWEVER, quality of Purina products has eroded and I shall not purchase another sack of Purina Cattle cubes for the time I have remaining in my business. WHY? Well, I shall explain: I feed 28 head of cows daily from a hand applied pellets to the ground where they pick up the pellets. The entire 40 sacks were comprised of CUBES, DUST, & CUBE FRAGMENTS! Seems like the entire contents of each sack were "sweepings" or a matter of curing before processing the cubes? I dunno?

However, I shall search for another supplier of cattle cubes with my next order soon.

ALL written to advise; you must review your Quality Control procedures to avoid more loss of business and the good reputation Purina once had in my business.

Thanks

Willie D. Chavis

Hello,

I purchased a 14 lb bag of this food because the normal Original Purina Dog Chow was out of stock. At first my dogs happily chowed it down rapidly, like usual, then started throwing up and having diarrhea.
Then I noticed, toward the middle of the bag, it was moist and in clumps. As I investigated further, I realized the moist clumps had moldy spots throughout.
I was very concerned, immediately threw away the food, and located the usual Original Dog Chow I’ve feed them all their lives. They are turning their nose up at this too. It is what I’ve fed them their whole lives (10+ years).
I am so disheartened, have always been happy with this product, and now don’t know where to turn.
Have you changed your products formula recently? Please help. Thank you.

We run a boarding cattery at Stoneygate kennels and cattery, Burdon Lane, Sunderland SR3 2PT.
We have used your products for 7 years but recently have found that your pouches of Felix as good as it looks is giving off a Rancid smell as if the product is off or going off and we have been experiencing this for a few months now and we have found that the cats boarding with ourselves are not eating their food and the ones that do are either sick are have diarrhea could you please look into this as we have had no problems with your food other than the last few months.

I look forward to your reply.
Many Thanks
Steve Nelson

I recently purchased a 17 lb. bag of Purina Pro Plan/Salmon and brown rice flavor, for my dogs after my veterinarian recommended it.

My Malteze and Morkie liked it until we reached the bottom half of the bag, when much of the dog food had turned to powder. I literally had to put it through a strainer to retrieve the rest of the kibbles.

I purchased it from Chewi.com in December 2022 and did not keep a receipt.

My dogs are allergic to chicken, so my vet wanted me to try the Salmon recipe.

I wonder if this is an issue with just this flavor or if others have the same problem. My dogs did not get sick, so I do not think it was contaminated or spoiled.

I would love to give the Salmon flavor another chance, but I was not satisfied with my first purchase.

Purchased 22lb bag of Purina One indoor cat weight control. In the bag was some type webbing on the food and larva attached to it as well. This isn’t the first nor the second time this has happened. I’ve attached photos, but not sure they uploaded correctly. This bag was purchased at PetSmart located in Baton Rouge, LA. Store # 1078. 10527 S Mall Dr. 70809. The date was Dec. 15th. I don’t have my receipt accidentally got thrown out. I have a pic of the back of the bag where Purina’s info is on it. I can show in bank statements that did purchase on the 15th of Dec and I spent a total of $99 and some change that day. All one cat food, treats and cat litter.

Hi there, I recently purchased your fancy feast hors d'oeuvre flaked tuna and was very dissatisfied. I am a cat rescuer and been relying on your products for years. My cats love your brand and I've been feeding them this brand for many years. I recently opened a package of food and saw that it had gone bad. The smell, color and texture was awful. The expiry date was April 2023. I have pictures I can provide. Our little fur babies are our family and the last thing I want is to have to spend money at the vet because my cats are sick from the food they've eaten.

I have been buying the 20oz. container for years with good product control as far as broken pieces are concerned. But the last one I brought had more broken pieces and crumbs than whole pieces. Have you changed your product recipe or manufacturing procedure? This is the only dry treat my three cats will eat.The price has gone up on this product quite a bit in the last couple of years and I do not want to pay for mostly crumbs. Best By: Dec 2023 - Code [protected] L28 2202 - Best Regards W D Culham 19515 County Road 459 Hillman, Mi [protected]

On November 28th 2022 I bought a large bag of Purina Dog Chow complete adult chicken flavor dog food, I opened it and when I got to about the middle of the bag it was kind of moist and I had a bad smell I didn't think really a whole lot about it cuz I've never had a problem with any of yours products but after I got to the bottom of the bag there was feces dropping and it look like torn up cardboard like it had been chewed up or something and it made my dogs definitely sick I don't normally complain I'm not one to complain I've been buying Purina for years but when it made my dog sick it kind of got me worried

I purchased the 30/20 purina pro plan dog food and I found WORMS in the food. It was absolutely disgusting! I expected so much more out of the dog food that is ‘highly rated.’ When speaking with the store that I purchased from, they said they receive many complaints about the food coming back with worms in it and it’s due to the type of bags the food goes into. Clearly this is a serious issue as it could cause medical issues for my dogs (and other peoples dogs). I don’t know how you could continue to sell this without upgrading what is needed to ensure this stops happening. Needless to say, I will no longer be buying dog food from Purnia Pro Plan.

I recently bought a bag of Purina Fancy Feast dry cat food, savory chicken and turkey. When I opened it and poured it into my cat bowl a few pieces of cat food came out followed by a large chunk of the food which was a solid mass. There were several very large chunks in the bag, which I had to throw away as my cats could not eat them. I opened the bag 11/08/22. The best buy date is Feb 2024 with a number underneath which is 2237 1082 1834L 18. I have included a picture of one of the chunks for you to see.

I purchased in Petco the cat food and when I got home I noticed that the food looked different. I thought that I could have been a change in formula, but it wasn't. My cat been on same food for at least 10 years and had no problem eating it. When I gave her this she would not touch it and I noticed that someone have mixed the original food from the bad with something else. I went back to the store to return it and they would not take it back and told me I have to contact the company. So here I am. I am asking for at least a new bag of food since I couldn't exchange it or even get my money back.

My address is : 3311 Traverse Ave, North Port,FL 34286.

Thank you for your time,

Danuta and Jan Szurek

I have been feeding Purina Show rabbit pellets for well over 3 years and have an issue with large amounts of powder “fines” in my feed. I have talked to the local Purina rep but still continue to have this issue. I am having to sift my feed every evening when I feed and I go thru approx a ton of feed a month from y’all. I am getting anywhere from 1 1/2 pounds to 3 3/4 pounds of fines out of every 50 pound bag. If I don’t sift this feed it plugs up my feeders and the rabbits have respiratory issues. I really wish someone would look into this issue before I am forced to switch brands. I honestly can’t believe I’ve stuck it out for this long.

I have been given the run around for over a year on why every store quit stocking this canned product . I've read it was melomine in the food killing dogs . Something must be wrong with it since no stores no longer stock it . Just give me the answer and I'll swith from Purina to another company . It's not the pandemic so why do stores refuse to stock it . Has to be a reason .

I purchased several boxes of the above cat food. On opening a box I took out 1 sachet only to find that it was swollen. I did not open it as I thought it may be contaminated. The batch information is as follows: 04 2024 05/035/8000/ABP/OFF [protected] 22.02.ONE F01H

Normally I would not have done anything about it and thrown it away but as this product is extremely expensive, I am currently purchasing 12 sachets at a cost of £5, I cannot afford this to be an ongoing problem.I

Can you please investigate this for me as I do not want to change to a different cat food as my cats really enjoy it. Thank you in advance for your help

You changed the recipe for the canned Tuscany and Primavera 12 pk. My three cats us to love it, now they will not eat it. I spent 83.00 withe Chewy on these, will not buy any more. Why fix if it is not broken? Veg. are not in them, they use to love the chicken hate it. I will get a poll on facebook to see if anyone else is dealing with this.

June 13, 2022 I am not sure if the formula has changed, but my french bulldog has been eating this food for at least a year. This last bag I received from Chewy he has not wanted to eat it. I eventually coaxed him with some cheese sprinkled on top, but he has been throwing up. He will go over to the bowl smell it and walk away. I do not see anything wrong with the bag or see any bugs like I have seen in other complaints. My boy loves to eat so there has to be some issue going on here.

I am trying to get Purina HA Vegatarian and HA Chicken in the cans.. I cannot find it anywhere locally. I can only find it on Chewy, but I need to purchase individual cans until I know for sure if this food will work... I tried to email my question, and the page will not send the email.. I tried calling the [protected] # and it disconnects before connecting to an actual human. I then googled Purina CS # and got [protected] and that was the number to medical alert... Sooooooooo I just want to buy a few of both of these cans of food for my iggy who has severe ibd, so that I can see if they will work for her... I shouldn't have to buy 2 cases of food when im not sure if she will be ok eating it..

We purchased a 50 lb. bag of Purina chick starter feed on 4/13/2022 from Feeder Supply on Harrodsburg rd. in Lexington, KY. She opened the bag and said it had a strong moldy smell. My daughter noticed a bug crawling on her hand and when she looked into the bag there were hundreds of little black bugs crawling inside the bag. She immediately wrapped the bag in a trash bag, put it outside, then vacuumed every inch of our apartment. I am so disgusted with this situation! We opened the bag to take pictures and I saw the bugs too. We are concerned that all of our pets might need treatment for possibly coming into contact with these bugs? What are they? Are they harmful to people or animals? Horrible experience!

I have a lot of cats, I but 2 cases of 40 cans of cat food a month. Never had a problem at all. Tried others but always came back to Friskiest.

In one case I opened, there were three damaged cans of food. I honestly don’t know if I can open them, I may be inconvenienced and have to use a can opener. I am sending you all pictures that hopefully I can attached for all the information you may need.

These were purchased, from New Castle De Chewy Company. Cost was $28.00 with shipping came to I believe to be $32.95.

I hopefully will hear from you. Thank you for your help in advance. There should be 11 pictures.

Gloria Poore

[protected]@gmail.com

I purchased a box of 60 cans of Friskies pate from costco, Lake Grove New York.

When I opened the can to feed my cat there was a big piece of blue plastic mixed in the food,

What is going on? I stopped buying the purina weight management for dogs because there were maggots' in the bag.

UPC: [protected]

CC6308

[protected]

Best used by Jan 2024

[protected]:59 L02 2031

Maybe you should have qualified line inspectors and QA.