Priceline.com
Reviews and Complaints

We booked a rental car for our trip. When we arrive no one answered the phone so that we could get a shuttle. Contacted Priceline and they said we would have to get a Uber or Taxi to the car rental place. Crazy! Then one we arrived they would not open the door at the rental place, I refused to leave and continured to knock on the glass door where I could see people working. Finially they cracked the door and said we have no cars. I said we had a reservation and they just shruged. I contacted Priceline and they said get another rental car and they would pay the difference, well they do not repsonsed after this initial contact. We had to pay 3 times more for a rental car on our trip which was really over our budget.

We went on our trip from October 17th to the 22nd. We stayed at the Holiday Inn Suites and Waterpark in Orlando, Florida. We were charged $400 extra for parking to stay there. We knew nothing about this charge. If we had known we would have booked a different hotel.

https://www.priceline.com/hotel-deals/h60740/US/Florida/Orlando/Holiday-Inn-Resort-Orlando-Suites-Waterpark.html

I have been trying to resolve this since March 7, 2023. The only response I have been given is that my reservation was given to another person by the name of Adam Ortiz. I will attach the letter I received from Priceline with Nation Car rentals Response which tells the name of the person they gave my reservation. I was not able to get the reservation due to not having a credit card. When I reserved it on Priceline, I was informed to reserve the car by selecting debit card. This gave me the car rental agency National, and I reserved the car on Priceline, however when I landed and went to pick up the car it was denied due to not having a credit card. I immediately contacted Priceline which is within 24 hours and while at the LAX National car Rental place and the representative contacted the supervisor onsite at LAX and was informed that they refused to rent me the car because I did not have a credit card and they did not accept debit cards. The Priceline representative cancelled my reservation within a few minutes of speaking with manager onsite and before I was placed in the ambulance, however Priceline billed my debit card for a deposit of 313.98 which is what is showing on my bank statement for a card I never picked up and as stated on respond they given to Priceline representative by National car rental on March 22, 202. When a car is picked up, they have to show ID and it must match the reservation and credit card. So, If I picked up the car, they should be able to provide that proof to you and if my reservation was given to another person, they have to provide it to your department and not me to verify it is not my signature on that contract before a car leave out of the parking structure. National does not want to submit any documents showing that I did not pick up the car or sign any contact because it was not me, they gave the car and car reservation to a stranger, but they took my debit card information and billed me and gave a stranger my rental that was denied to me. I want further investigation on this requesting surveillance camera or sign contract because the reservation was cancelled by the Priceline representative before I left the building. So, there should be no dispute about me not receiving my deposit of $313.98 because my reservation was given to someone else while my reservation was cancelled and my card was refunded the rental price while standing onsite the LAX National car rental on March 3, 2023, around 9 pm. So, if my reservation was cancelled, how was I given a car for a reservation that was cancelled and the confirmation number from national [protected] and the person given the car rental are two different rental agreement ([protected] which is what's listed in the letter from a response Priceline representative received from national car rental. They should be able to provide you with that contract to prove it was not me and the reservation was cancelled. Check the time of the pickup and cameras because I have the police report that I was put in an ambulance from the LAX National Car Rental parking lot. This proves again that they gave that person his own reservation and is the reason they don't want to provide the proof. There is no past reservation shown on Priceline for Trip #[protected] for this rental car or any other reservation for a car in March 2023, I supposedly picked up which I did not because it was canceled but on National site, it said details about this reservation cannot be viewed because the rental has been completed. To view your receipt please look up past rental but there's none on the page in my account listed. Thank you, I look forward to hearing from you soon.

This is the 3rd day since my sister passed away that I have been able to get no where with Priceline concerning changing the dates on my hotel reservation.

The hotel is willing to change dates without penalty and at no difference in costs, they have also tried to reach someone at Priceline!

The hotel manager told me they are extremely difficult and will not give their full names or a number to call back!

Priceline just refuses to do anything!

I have tried to reach Priceline executives but no responses from them!

DO NOT USE PRICELINE!

They just don’t care about their customers!

I had booked a vacation through Priceline for October 10-17, 2023.

On the night before leaving, my sister passed away.

I called customer service about my flights told to call airline, the airline was very nice and changed our flights to October 23-30, 2023.

Next called Priceline to change dates at resort, its been a nightmare!

I have emails from hotel stating they would change dates!

Priceline needed to send an email requesting date change, the resort has not received any request and numerous Priceline agents have been calling me all giving me different information.

This went on all day after the passing of my sister😢

All I want is to change my reservation to October 23-30, 2023.

September 17, 2023, I made a reservation for rental car from Priceline. Priceline did not send me a copy of the reservation. On the same day I called back to Priceline to cancel reservation. I was told that there is no cancellation policy. I was also told to call my back to dispute it, which I did. I called Chase who started a dispute for me. Today I called Chase to see if the dispute was resolved. I was told that there was nothing they could do as Pericline has a no cancellation and no refund policy. The rental charge was $356.76. I had never received a copy of the reservation so I called Priceline and the Robot that answered the phone immediately recognized me by my phone number and said my reservation was cancelled and I would get a refund Zero. I ask to speak to someone. Spoke to Manor who said rental reservation was cancelled but no refund. I requested the reservation be reintated, that I still needed a rental car. I was told that I could start a new reservation and pay again. What a rip off.

We are three senior ladiesUpon arrival we followed instructions to Nexus transfers. We booked on priceline and were told Mozio was provider. Mozio sent us to Nexus. We showed our confirmation to Nexus representative and he told us that they showed our reservation on the 25th, the preceeding day. I again provided my confirmation on 24th. We sentvrecript and copy of confirmation to mozio and received acknowledgement. No further communication from them. Priceline said that there was nothing they could do. I reconfirmed with Pblo and his supervisor that they could not/would not require mozio to provide the transfers as sold with package. Additionally, they returned us to the airport but to tge wrong terminal which required a 15 minute walk with pur luggage.

I booked a flight to Thailand for Qatar Airways. I paid $426.50 for seats ahead of time to ensure we sat by the window to view the island upon arrival. Qatar did not honor our seats and we were put in the middle in separate rows. I called and priceline said they would refund that charge. I was refunded $324 minus a $102.50 convenience fee. I have been calling weekly and told it is being escalated but may not get this back. HOW DO YOU CHARGE ME FOR SOMETHING I DID NOT RECEIVE? This is theft. If I did not get the seats how can I be charged?

I bought a flight from Priceline September 24, 2023 for my daughters matron of honor to fly to SC from Albany NY, for my daughters wedding. On Sept 26th, Meghan Lovering, my daughters matron of honor, called and she had a medical emergency, had to have emergency surgery. She could not come and missed the wedding. we lost money for all the others things surrounding her not being at the wedding, including $470 for a flight. I was told to contact delta and American Airlines and if they approved the cancellation, then Priceline would be willing to review and see if there was anything they could do. After talking to Delta and AA, they agreed it met their standard for approval and agreed. I called Priceline and they told me they could cancel and give a credit to Meghan Lovering and if she didn't use the credit within a year, it would be gone (Priceline gets $470 free dollars). I bought the ticket with my credit card and I feel that giving credit to Meghan, who was only coming for a wedding (that she since has missed), and will not be coming at a later date, was not acceptable. She did not have the money to come so part of the gift to my daughter was bringing Meghan. So, no resolution came of this many hour phone event. Reasonable airlines agreed, Priceline refuses. I told them I was taking a mission trip to Kenya in February 2024 and would be applying any credit to the purchase of that ticket and they still refused. I feel that a credit in my name or a refund minus any reasonable fee for cancellation would be acceptable as well, a fee for name change would be agreeable as well. Can you please help with this matter? The trip was from Albany (Sept 30-Oct 1) to GSP and back to Albany. Delta flight 5194 at 7am from Albany and AA flight 1164 6:33p from GSP back to Albany. Please help. [protected]@gmail.com and my phone [protected]

I have never delt with such a terrible company in my entire life. I booked tickets for my 3 kids and I to London from Nashville 3 months ago. They cancelled one of the flights one week beofore our trip and now we don't have tickets 3 days bfore we travel! This is not an airline problem, as the flight still exists. I have called at least 30 times and you are put on hold for 30min to an hour each time and then after finally talking with someone they tell you that they will look into it and will get back to you in 24-48 hours. They never do this. This company is a complete scam in every way. How are they allowed to operate

I booked the non refundable cruise today. The bonus that priceline listed on their website are:

Save Up to 40% + 3rd & 4th Guests Sail Free

For a limited time, enjoy 40% off cruise fares for 1st and 2nd guests plus 3rd & 4th guests cruise free! Deposit is non-refundable at time of booking. Terms & Conditions

All the Cruise Line Offers & More:

Bonus: Gratuities Included & Exclusive Savings

Earn Up to $1,000 to Spend on Board

3rd & 4th Guests Sail Free !

After I made the transaction, I found that "Gratuities Included & Exclusive Savings" not showing in my confirmation details anywhere. So I chatted on line with one of priceline associates and she said I am not eligible to have that promotion. When I pointed out that was listed on their website for my booking price, she advised me to call their 800 number to talk to a supervisor. I spent almost 2 hours on the phone with one of their cruise line customer service staff but she couldn't do anything about it. She said she tried all the ways she could, called celebrity cruise, called resolution department, etc. She said the supervisor was not available and she would send a message to her supervisor regarding this. I am so disappointed that priceline made the mistakes on their website and they don't want to correct their mistakes.

My booking confirmation R4432991620 states that I am able to change it up until October 21. This is a complete lie. I called and wasted 35 minutes of my time speaking to three different people that told me I cannot cancel a day of my reservation because there are not enough rooms and the hotel is sold out fo rht dates. Thís is complete and utter nonsense. There is no altering of any reservation and length of stay without having availability of an additional room. I want to stay a day less, not more. There should not be an issue with this request. Priceline is crooked and deserves investigation by the FTC.

In Oct 2022 I booked a trip with my husband, two kids and my Mom and Dad to celebrate my Mom’s 60th and my 40th birthday. The trip was planned for March 2023. In Jan 2023 my Mom was diagnosed with cancer. I called Priceline and was told we would have until Oct 2023 to rebook the tickets. I found flights well within our credit price, called to rebook and and was told they could do it but for an additional $1000. When I asked why there was a cost difference I got no explanation. I asked toto speak with a supervisor. She told me someone would call in 3 business days. That was on August 2nd. I spent 2 1/2 hours on the phone with them that day. Never received a call back. I called Sept 21st to try again to rebook- was passed to 3 different people. Told it was being escalated to upper management and I would receive a call back in 24-48 hours. It’s been a week and still no call. That was another 2 hours spend on the phone. Our 6 ticket credit is $3000 - I have the email that clearly says I have travel credits. United shows my travel credits but yet I have to rebook through Priceline. How do so resolve this when I can’t get someone to actually help me - they are stealing $3000!

Comfort Inn St. Petersburgh North

Sep 23 – Sep 24

Confirmation #: [protected]/[protected]

Checking in was a nightmare. I had an issue, and the receptionist was rude and un-helpful. I took my family (pregnant sister, elderly mother and two small children) from out of town, so they could go to the beach. We had nowhere to go, and I didn't know anyone in town. I traveled from Orlando (137 mi) there. I called Priceline and they told me, they would give us a room and then she got back on the line and said, that because it was a third party, that there was nothing they could do. We slept in a hot car, in a strange town overnight, because it was too late to return to Orlando. So, I was out of a room and now they want to keep my $210.00? How does that work? How does that make me a VIP? I have used your company for years and have NEVER had any issues.

I currently booked a flight, hotel and car through Priceline and it was a complete nightmare that place my life in danger multiple times. When we landed and proceeded to secure our reserved vehicle, we were informed that they were sold out and that they could not facilitate our reservation. In addition to them being over booked, which they explained was caused by Priceline and our vendors, all of the other rental companies were completely sold out. So, we went to the next option. We attempted to obtain an Uber but could not as they were inundated. Now we were stuck for two and a half hours! Two females in the middle of nowhere, thousand of miles from home, and did not know a single person. After realizing that we were stuck we had to ask a complete strange! Crazy and unsafe, but we had no other options. Everything was far and National Car Rental or Priceline tried to help us. We also tried to do Toro and the individual was over and hour away and we had no means to get there. So, we had no choice but to ask a stranger and she agreed to take us. We paid more for this ride then the rental car as everything is far. We had many stops to make, and one was to our hotel. Before exiting the vehicle, we witnessed someone being robbed, so we now have to find another hotel. We now have to spend an additional $350.00 for a room. We also had to pay the lady to take us to the new location and for a couple of other stops. This lady was a God sent! Our original purpose for the travel was a concert and we needed to find a ride as we spent a lot of money for tickets to see Beyonce'. We meet other concert goings that rented a sprinter and it cost us $100.00 per person each way as they spent over $1000.00 for the transportation service. We got up extra early to attempt to get and Uber and we were successful. Please keep in mind that the one trip to the airport was roughly 70% of the cost of the vehicle. We have been trying to get our funds reimbursed and to be compensated for the additional monies we had to spent. All of this cost us an additional $850.00. I have never experienced anything such as we did. This was completely unsafe, unacceptable, unprofessional and needs to be addressed as the extra monies spent has caused me a hardship. PRICELINE, STAND UP AND DO THE RIGHT THING!

Have had a reservation for over two weeks. Gas powered Car was to be ready at 2:30 when our flight arrived ORF airport. We are STILL here waiting for our car! It is now 4:00pm

The customer service guy was rude and said it was supposed to be ready within 30 minutes! We are still waiting!

Reservation #k6200109334

We were supposed to pick up our sailor from the military base!

Please HELP!

Priceline canceled my reservation and refused to refund the amounts charged. I consider this down right theft. I only found about the cancellation, as I was checking in to the hotel. Of course the room I booked was no longer available. So not only did I needed to adjust my plans, i’m out the amounts I was charged — super inconvenient! On the phone with them, of course 1st the run around, check with credit card company, finally, 2 hours later, no denying they canceled the reservation, but said the reservation was non-cancelable and their policy therefore is no refund. Is that the dumbest thing you’ve ever heard? Well, let me assure I plan to pursue legal action. Buyer beware, caveat emptor!

This Place has no elevator in it, it's Nasty with rude staff, they don't care if your handicapped, I was told if I wanted my room, it's on the 3rd floor after telling them my wife and I cannot so stairs as we are both handicapped and I'm a 100 percent disabled combat veteran. Even after informing the front desk clerk that we simply cannot do stairs it was an attitude that it's our problem. My wife and I will be seeking legal representation as she was injured because she was made to walk up 2 flights of stairs just to get to our room, at check in after informing the clerk that we're handicapped she was going to put us on the 3rd floor, and it was the take it or leave it attitude from them. You can absolutely guarantee we will be contacting the corporate office of Super 8 Wyndom Hotels as this one's not going away, there's injuries on this for not being actually ADA compliant.

On Sept 13 I reserved 3 room at the Red Roof Inn for 9/22 through Priceline. This took 2 attempts. The first called was all set up and then nothing the representative just spot talking so I called back. I had to do it all over again because they didn't have any of the information I gave the previous guy. This representative gave me a registration number after he processed to of them. I told I got an email for the first 2 but not the 3 one. After I hung up it never came and I had to call again to get the registration number. The lady gave the number and I asked her what I need to do if I need to cancel it. She gave me the confirmation number and said all three rooms were one there and I would need to cancel before midnight on the 21st. I called and canceled the reservation on the 15th. When I called to cancel my reservation an automatic system said I would have to speak to a representative in order to cancel. When I spoke to the representative he said my reservation was canceled and $171 was returned ( the price of one room.) I repeated the price and he said yes, I was only charged for one room. All the rooms were under one name. On the 9/22 I called Priceline because I just happened to look at my account and I saw only one room was refunded on my card but there was a charge for the other 2 rooms. Upon calling I was blamed for not canceling the other 2 rooms. Then I was told several reason why I was being charged for the other 2 rooms. " I canceled the reservation on the web, ( which I didn't)" "I was told R.R.I would not cancel my reservation because it was too late." "I made 13 reservation which were denied but the 3 took." "The representative who made the reservations ordered them separately, but should have been order together."

When I made the reservations I was told if I need to cancel they would find them under the name. Priceline is blaming Red Roof Inn for not returning my money instead of correcting the errors they told me that were made by their workers.

Priceline overbook vehicles and left us stranded for two hours in which I had to hich a ride from a complete stranger in the middle of no where in today's society.. Dangerous! They have a hotel where it is gang invested, robbing and killing individuals in daylight. Very unprofessional, unclean and unsafe environment. Please note that, priceline will put no efforts in resolving the matter and you will be out of your money. I had to spent an additional 800.00 because of there lack of streamlining. This experience was traumatizing and has we relucted to travel. This was completly unacceptable! Beaware and be prepared!