Priceline.com review: Car rental

September 21,2023

On September 21, my husband and I were in Denver Colorado and we rented a car from price line. We were not told that we could not take the car out of the state and no where on the contract does it state this. we never used the car and had to go pay for another car to use for our vacation. I called for a credit and price line told me that they would not give me a credit ,so I tried to dispute it charge on my end. My credit card company got back with me and told me that the contract does say on it that it has boundaries for there cars they could not issue the credit.

There are no specifics as to what boundaries are specified in their contract. it does not say that you cannot take the car out of the state. The lady at Ace rental car in Denver told us this information when she asked us where we would be traveling too. I was very honest with her and she told us about her policy at Ace rental. So why does price line use this company for vacationers who are traveling out of the state when you call to make the reservation not put you in touch with a rental company that you can take a vehicle out of the state.

I want a refund for the car that we did not use. If you are a reputable company and you rely on repeat customers then I would appreciate a refund in full.

Customers should not have to go through this in all of my years of travel I have never had any restrictions on renting a car and taking out of the state.

Thank you ,

Marcia Bardarik