Philippine Airlines Inc. review: Repeated cancellations (changes) in my flight pr127 nyc-mnl

On Oct. 14, 2022 I booked a Round trip Non-Stop Flights on line: (a) JFK-MNL, departing Jan 8, 2023 and (b) MNL-JFK returning on May 4, 2023, under Booking Ref. OSE4R9

On Jan 7, I received an email from PAL informing that my flight has been changed to depart from Jan 9 (instead of Jan 8) due to adjustments in flight operations.

On Jan 8, I received another email with yet another change, i.e., the flight will depart on Jan 9 at 0245h but with a stopover in LAX, and arriving MNL on Jan 10 at 1430h.

On the evening of Jan 8, I received an email that my flight has been further changed to depart JFK on Jan 11 (0120h) arriving MNL Jan 12 (0730h).

I called PAL Customer Care Manila today to insist that I should be accommodated to depart on Jan 9 via LAX as they previously proposed. The Jan 11 departure is more than 72 hours delayed from my original booking of Jan 8. I have been stressed out particularly for a 70 year old person. I was scheduled to attend a court case in Mnl and needed to confer with my lawyer earlier. Also, I had cancelled my cellular service and my home internet service here in New York effective from Jan 9 given that I was supposed to be out of the country for 4 months from Jan 8. The Customer Care did not accommodate me in the Jan 9 flight, nor upgrade me to Business Class.

I have taken PAL many times before, including on Business Class. In fact I have another upcoming trip MNL-Taipei-MNL on Feb. 5-9