Perodua
reviews and complaints

Hi, I would like to complain that my car's oil filter was in bad condition and the oil was leaking. My car is new and I always bring my car for servicing at Perdua and I have never brought my car to other local stores. Really feel very sad and disappointed at Perdua's service. Not worth spending money and time there. Might just bring my car to local stores next time.😌

Hi perodua, i would like to feedback on one of perodua dealer TTS Auto Masai sdn bhd which in located Jb, i did book Aruz on Feb 2022 loan been approve and without sst , after 6 month no news from SA , they wont update anything, im the one personal whats app ask for update after jun or jul i decided to cance it and the SA offer Alza and until now no news , when i question started to been argue .. im hope perodua can take action againts this dealer to avoid perodua name been damage , i already write bad review on google as well . pls kindly take action immediately .. u guys can reach me at [protected]@live.com.sg or [protected]

I want to make official complaint regarding Perodua Glenmarie service. I have been “ignored & oppressed" multiple times already. I owned the new ativa, bought in November 2022 & myvi AV 2017. Both car I have been doing my services in perodua Glenmarie. To my disappointment, lately the service has been very bad. The latest issues were regarding the dash cam for my ativa had been showing “pls insert sd card" although the card has always been inside. And, the dash cam has always been falling out. I went to perodua Glenmarie on Tuesday 14/3/2023 around 3 pm to complaint about it, the lady at the reception only asks me for my car key, and handed it to 1 mechanic guy, without even registering my car. I thought they can help me to do it fast. But to my disappointment, the guy only told me that he would order new of both the SD card and sticker for the dash cam. I ask how long would it take, he said by Friday, he would call. But today already 2 weeks, I have not received any call or any update regarding that. Every time I tried calling Perodua Glenmarie, always line busy or the operator would say “please call again later” multiple times.

selamat pagi dan salam sejahtera,

merujuk kepada perkara diatas serta kemalangan yang berlaku pada 27/2/2023, saya sertakan gambar kenderaan bersama-sama surat dan bil bayaran tuntutan dari pihak insurans Takaful Malaysia yang dikenakan oleh Syarikat Perodua.

Terdapat caj pada harga barang yang agak tinggi dan tidak masuk akal dikenakan oleh pihak perodua dalam membaik pulih kenderaan tersebut sehingga jumlah tuntutan yang dikenakan oleh perodua sebanyak RM18,124.00 sedangkan keadaan kenderaan yang teruk cuma di bahagian depan sebelah kiri. Ada caj baikpulih (repair) yang dikenakan untuk satu perkara sahaja sehingga RM10,000.00.

Saya mohon pihak perodua menjelaskan lebih terperinci berkenaan harga serta caj yang dikenakan memandangkan tuntutan tersebut telah dibuat kepada akaun insuran pemilik kenderaan.

Saya berhasrat untuk panjangkan aduan ini ke KPDNHEP jika tiada maklum balas yang diterima dari pihak perodua.

Sekian, terima kasih

Dear Sirs,

Re: VJK1353

I am compelled to write this letter to voice my utter disappoinment and dissatisfaction at my experience with Perodua.

I bought an Axia - 1000E (manual) in 2022. It was registered on 27th August 2022 and delivered to me on 3rd September, 2022.

I had difficulty with the car from day one itself. The clutch pedal needed to be lifted off very high (almost completely) before the car could actually move. Attempts at releasing the clutch often result in the engine stalling. As such I was very uncomfortable using the car. I hardly use it save and except for driving myself from home to the train station and then going back from the train station to home. It is only about 1.7km between the train station and my home.

Consequently, my new car completely broke down and couldn't move at all at my home on Saturday, 17th Decembe77r 2022. As I was in a hurry and I couldn't get time off work, I just left my car at home. On Monday, 19th December, 2020 I called Perodua Service Centre (SS 2 branch) and told them my car had broken down and totally cannot move. They advised me to call the insurers to arrange for the car to be towed to their service centre. Arrangement was finally made for the car to be towed to the service centre on Thursday, 22nd December, 2022 about 8am. About 11.30am, I received a call from the service centre that my car is ready for collection. When I got there, the mechanic, Mr Steven Low Choong Yew told me that my new car had actually been "fixed" before. I was rather surprised and asked how can my car be fixed before when it is new. To that he just kept quiet.

I proceeded to test the car with the mechanic and noticed that there was a rather strange sound when I changed gear and stepped on the accelerator. Mr Steven Low merely said "it is like that". Despite having broken down and not being able to move the car until it had to be towed off, all that was done was an adjustment on the clutch only. Since I don't know much about cars and I trusted the mechanic, I drove my car home and never went anywhere else with it.

The next morning, on my way to the train station, smoke started coming out of my new car and the car broke down and couldn't move again. So I had to call the insurers to tow my car back to the service centre again.

This time, my car was just left at the workshop for 4 days without any update. Finally on 27th December, 2022, the service centre called me to say that the clutch is spoilt and if I want to get it fixed I have to place a deposit first before they could order the parts in order to fix my car. I felt I was being held at ransom - if I did not pay the deposit, my car would have been left there without any progress and since I needed to use my car, I had no choice but to pay that deposit in order for the process to move along.

I paid the deposit the very next day and on the 29th December, 2022 I was told that the parts have already been ordered. However, I still couldn't get back my car and on 6th January, 2023, I was told that one more spare part has not arrived. I kept calling and each time all kinds of "excuses" were given. I had to wait for almost 3 weeks when finally on 18th January, 2023 I was told my car was ready.

As a customer, I feel I have been cheated by Perodua. I thought I needed time to adjust to driving a new car when it actually appears that my new car is actually not new for the fact that the mechanic had said it had been fixed before.

Further, a new car has a warranty of 5 years and shouldn't even break down in about 3 months and having gone less than 2,000km. Even if it did, it is an indication that something is wrong but all that the service centre did was to just adjust the clutch. Be that as it may, even after having adjusted the clutch, it actually broke down again the very next day.

The very source of the problem appears to be the clutch. When it broke down the first time, just an adjustment was made to it. The second time it broke down was just the very next day itself and this time they ordered new parts for which I had to pay. I was held at ransom and forced to pay for it otherwise my car would be stuck at the service centre. Why should I pay for parts for a new car? There was simply no avenue or recourse to clarifying or seeking a proper independent professional opinion to determine whether or not the cause of the problem had actually been a manufacturer's defect. It was just an arbitrary decision that it was the customer's fault thus customer had to pay for it.

As if that wasn't enough, I had to endure the loss of use of my car for almost 3 weeks even AFTER immediately paying the deposit for the parts. My husband had to keep chasing and calling for a follow up on the matter if not for which, perhaps I may have lost the use of my car for a longer period of time.

This is so very unacceptable and very very stressful - a very bad experience buying a new car from Perodua. I really do hope my experience will be investigated thoroughly and you would at least render me a reply with what Perodua can and will do for not only my experience but also for, I am sure, many other like complaints. I hope and would appreciate that Perodua compensate me on the cost incurred in my repairs of the clutch in view that the clutch was already faulty when the car was handed to me.

Mok Meng Ngoh

[protected]@gmail.com

salam sejahtera. saya ingin buat aduan berkenaan dengan fuel pump perodua alza saya. Alza saya beli pasa September'2019. kali pertama saya detact masalah fuel pump saya adalah pada kira-kira bulan july'2022. sebab boleh dengar bunyi yg tak sedap hati semasa memandu. saya buat appointment service kereta pada 08/07/2022 dan ada inform service advisor pasal fuel pump berbunyi. beliau kata kena ambil video dan hantar HQ untuk kaji dulu. selepas ambil video itu, hinggalah next service pada 17/12/2022, pihak perodua tak ada niat nak claim utk saya juga. dan selepas service pada hari itu, semasa nak bayar, service advisor ada baca service report yg mechanic buat itu, ada sebut fuel pump ada masalah. pada masa itu juga saya ada ingatkan semula pasal saya pernah bagi tahu fuel pump saya ada masalah, tapi service advisor tak layan sangat. hinggalah sekarang dah bulan March'2023 masih senyap saja. next service saya ialah pada bulan June'2023. saya amat berharap pihak Perodua dapat ambil berat pasal aduan saya ini. tak nak pulak nanti tangguh dan tangguh lepas tu kata waranty dah habis tak boleh claim pula. harap Perodua dapat bagi saya satu penjelasan. saya penduduk Melaka. Sekian terima kasih!

Ordered Myvi Gen3 Facelift 2023 (BD5VZ) Advanced from Pantai Bahru Klang.

Car ready on 15 Jan 2022, Registered on 21 Jan 2022, Collected on 22 Jan 2022.

Current car mileage close to 50,000km due to outstation work.

Never missed a single service. Preferred service center @ Perodua Bukit Raja (opposite i-city).

Last service was 10 March 2023. Everything OK, except for steering make noise when reversing, unresolved yet due to branch has no time.

Today when I tried to start my car to work, it was unable to start. Last service report shows battery OK.

Checked with Perodua Bukit Raja says can't claim warranty.

Please assist on this matter

I would like to express my disappointment with my experience of booking Perodua Axia SE from a sales advisor called MUHAMAD SUHAIMI BIN SALEH (H/P : [protected]) from Perodua Tampin (Otomobil Sejati Sdn. Bhd.).

11 June 2022

This SA told me waiting period for Perodua Axia is 3-4 months. Thus, I booked a Perodua Axia SE from him before SST start implementing again.

16 June 2022

This SA informed me that my loan was approved by CIMB & I sign the agreement at CIMB Melaka raya.

18 June 2022

After 2 days he ask me to pay my booking as RM200.00 to him, that time he provide me he account number as MUHAMMAD SUHAIMI BIN SALEH but that time I no transfer immediately and he is chasing me on 19June 2022 & I transfer on 20 June 2022 due to I had sign loan with bank, so I believe him will help me to proceed my booking. After bank in I got ask for receipt booking fee RM200.00 but he give many reason to rejected me and ask me to wait, he promise will give the receipt when get the car.

29 July 2022

I follow up with him my plate number of car because I want to choose my favor number and at the same time I asking for the receipt but still no news but regarding the plat number he reply me.

9 Sept 2022

I follow up again with him my car status. He still tell me will check and revert but he no do it.

17 Nov 2022

I follow up again with him but he reply he already check but still yet to get.

29 Dec 2022

I try to call him, but he never picks up the call and I go to perodua Tampin he also not around, from his colleague there I get the info he goes back to Kedah due to personal matter and don’t know when will turn up to work. And on that day, he also chats me he at Kedah but he let me know Axia will launching for new model and old model is already stop production. He said will update me later. However, he doesn’t have idea on the new price and extra sst that I gonna to bear.

26 Jan 2023 & 31 Jan 2023

I chat and call him, he MIA no reply and pick my call. And I am disappointed to meet a bad service SA. He makes me waste my precious 8 months’ time and money.

14 Feb 2023

I had sent my letter to cancel my book at Perodua Tampin (Otomobil Sejati Sdn. Bhd.). But then I received info my booking fee RM200 cannot get back because I transfer to the SA personal account instead of Company account. Oh My God! so sad to heard that! The staff is under Perodua Tampin but they said they will not responsible to pay back the booking fee is really not fair to me wasting my time and my money to Perodua Tampin (Otomobil Sejati Sdn. Bhd.).

15 Mar 2023

I received call from another SA regarding MUHAMAD SUHAIMI BIN SALEH is already resign from Perodua Tampin and they try to offer me again to take new Axia and she can deduce back the booking number RM200 to my new order if not my RM200 cannot get back. But I really don't want to take the car from Perodua Tampin again. I just hope Perodua Tampin refund my money since I has cancelled my order.

i want to complain regarding services given by Perodua USJ 9 and especially from Salesperson named Hady.

I live in Singapore but a Malaysian and in December i order my MYvi 2023 latest model 1.5l with all the gadgets/additional items Ace bodykit(R76), Access wire harness, utility package, illumination package, door comfort and Hood insulator D20N were not INSTALLED! And he claimed the car was ready to collect!? I am so angry when i got there all the way from Singapore to a half bake CAR?! AND i have to go to service centre next week to install all the additional packages?! U think i have the time to come up and down to just do that? And furthermore, during my collection Hady was not presence in the excuse to attend uncle's funeral?! I paid in FULL CASH! NO LOANS, NO INSTALLMENTS!? AND THIS IS THE SERVICE I RECEIVED?! I EXPECT A 65,830.45 WORTH OF CAR NOT A 45K CAR!

I have done my service with perodua balakong somtimes ago after using for few weeks there is oil lick under my car. I tow and brought to perodua and they checked and told me my oil filter is problem. I i have paid and did full service. Now i am driving for 3 weeks again my car started licking at various part of underneath the car. I am very dissaopinted withe servive my car is still new and having this issue. My contact [protected]

I would like to express my disappointment with my experience of booking Perodua Axia SE from a sales advisor called Mr Lee from Perodua Sri Petaling branch. (I'll share the SA info when I receive reply from your side)

I appreciate your time to expedite the issues raised in this complaint to any relevant dept or yours.

1. 22 June 2022

This SA told me waiting period for Perodua Axia is 3 months. Thus, I booked a Perodua Axia SE from him before SST start implementing again.

2. 28 June 2022

This SA informed me that my loan was approved by Maybank PJ but I only need to sign the agreement when car is ready allocated to me.

3. 26 Sept 2022

After 3 months waiting period as per promised before, I didn't get any update from him. After I follow up with him, he only told me that my car estimate arrival time is Nov-Dec'22 due to Perodua HQ delivery schedule delay. Currently I am queueing in 12th.

4. 5 Dec 2022

The SA informed me that my car almost come in and request my latest document.

5. 4 Jan 2023

I follow up again with him my car status. He still tell me that my car almost come in but give me my car estimate arrival time will be Jan-Feb'23. Oh my god, currently I am queueing in 8th after few months passed. He request I sign loan agreement first. I give him my last trust.

6. 12 Jan 2023

I decide going to sign my loan agreement. The SA totally never inform me that my loan interest rate gonna adjusted to higher rate until I ask him. (1st Fault - Asymmetry Information: He was trying to hide the important info to customer, why didn't inform us earlier that the rate is adjusted since he knew it)

7. 9 Feb 2023

Feb is the month he promised but he never update status to me. I follow up again with him and he only ask me whether I wish to shift to new model axia or not since it will launching at coming 14 Feb 2023.

However, he don't have idea on the new price and extra sst that I gonna to bear. Then, how can I make a right decision. (2nd Fault - He is not professional as sales advisor as he can't give any answer and information for customer to make decision) And if I didn't follow up him before 14 Feb 2023, is that I have to force to convert to new model axia and bear all the extra cost include sst and price extremely rise up if I don't want to queue again to change to other model? He is not seeking my agreement actually but just inform me. Such a big announcement but he never give earlier inform to customer. (3rd Fault - He is trying to play a cheat to customer)

And now I am disappointed to meet a pretty bad service SA. He make me wasting my precious 8 months time and money as I need to pay extra without any earlier inform. At last, I also disappointed with Perodua as they make customer of choosing old model axia waiting longer time and at last increase their cost of buying car and they force to bear sst.

I have few questions would like to confirm. First, if customer would like to remain their initial axia buying price, what's solution that perodua will give? WIll release old version axia to complete all old customer orders? Or Perodua will cover all the rising cost for all old customer orders as compensation if customer force to convert to new model axia due to stop production of old model?

Appreciate Perodua customer care can reply me soonest possible. Thank you.

My name Chan Pooi Kuan (IC: [protected]) I do book a car before at Lim Tai Ming & Sons SDN BHD but already cancel due to change of mind to buy Toyota car instead. They do refund after.

Lately, my family just plan want to add one car and I do booking at different branch because previously happen something make me feel comfortable when deal with them so I change to another branch and do booking. I found out cant key in booking system because the previously branch didn't delete my name in booking system.

I am writing to complain of my car (PERODUA MYVI) purchased on 1st March 2022 on the BACK WIPER which the rubber of the wiper already damaged and had dropped out from the wiper blade and arm by itself in less than 10 months.  The defect from the wiper has scratched the rear windscreen of my car badly (refer to the attached photo).

The original wiper provided by Perodua's new cars are so poor in quality and we can't imagine that it defects by itself in such a short period of time.  Due to this, I demand Perodua to take responsibility for replacing my rear windscreen damaged by the poor quality wiper that comes with the car.

For your information, my service center is at Perodua Segambut.

PLEASE REVERT AS SOON AS POSSIBLE.

I've sent my Myvi to Perduo service center on 13/1/2023 for schedule service and i've told them that my wiper water washer not functioning, one side no water come out and the other low pressure water. After mechanic checked, was told by service advisor need replace the motor and will need to order. I agreed and paid deposit to order. The next appointment for replacement was happened on 18/1/2023. However after done by mechanics, and returned me the car, i check myself the function of wiper water , found out one side of wiper water still don't have water come out. Questioned back to service advisor and got info need buy another spare part to replace. This service is very unprofessional and wasted client time, if they no solving the problem must let client know what is happening.

Greetings, today morning at 8.50 am, I have walked in to perodua service centre kluang branch to service my car. Took my registration number at 9.03m under the category of walk in, waited for almost 40 minutes while having 4 -5 working staffs and limited customer (6-7 people). Despite waiting for that long, our number were not called, but one of the staffs acknowledged us while walking pass us and said ' walk in are not available, so I have to take an appointment.
I trully understand that we are moving towards digitalisation, however this branch has failed to :

1. Put up a notice / board at the entrance saying 'walk in are not allowed'
2. The option of walk in category from the registration could have been removed.
3. The multiple working staffs (not everyone was attending the customers) could have called us earlier/ noted us earlier.

In regards of basic etiquette, I did voice out my disatisfaction in a humble way, but to know knowledge I was not convinced.
Instead I was told to go to a different branch which is located in batu pahat.
Similar situations happened to my friends as well previously.

P/s I have done servicing in different companies other than perodua, and also in different branches in perodua. Just to highlight the fact that I am not new to this setting.

I booked for a Bezza after learning that GST offer would be extended to all vehicles that can register by March 2023. Until now, there is no news about it. As of Dec. 30, 2022, my sales contact, En. Baharom informed me that I was on the 6th waiting list (on Dec. 1, 2022, I was 13th on the waiting list).
May I know why does it take that long to clear a list of 13 bookings? Can somebody look into this matter and help?

Dear Sir / Madam, I would like to inform you about the unprofessional behaviour of an employee working at Ngu Brother Motor Service Sdn Bhd, Sibu, Sarawak.
(I will disclose the relevant information about this employee when further action or investigation is required).

I have purchased Ativa car from this company last year, and received the car on 29th December 2022. It was supposed to be the joyful moment. Yet, to my dismay, I received the car with H spec (intermediate) instead of AV spec (full), as I always wanted the full spec car.

I approached the employee regarding this issue, hoping that if there's any solution to this (eg. upgrade to the higher spec, exchange basis etc.). She didn't assist me promptly, on the contrary, she kept blaming us that we asked for the H spec Ativa since the very beginning. Subsequently, she simply ignored me, refused to response to any of my messages. Even if I phone called her, she spoked reluctantly. I understand that there might be miscommunication during purchasing. However, I absolutely disagree to the act of pointing fingers at others thinking it could solve any problem. It ended up that I had no choice but forcefully accepted the fact of getting this H spec car.

This employee is rude from the start (before this problem occurs). Just a few things I wish to emphasize, as mentioned below:-

1) This employee is a friend of my uncle, whom I barely know her.

During my first encounter with her, she merely dropped me a voice message one day on WhatsApp and immediately asked for my personal details without properly introduced herself, and of course she didn't properly address me as well.

2) She only dealt with my uncle (since they are friends) and never confirmed with me the specific type of car before ordering and making payment, despite she knew i'm the buyer.

3) Last but not least, she didn't apologize for this unforeseen incident. I think at the very least she could feel sorry for me. Accusation apart, I didn't receive any news from her ever since.

I believe you will take the necessary action, otherwise it will definitely spoil the reputation of your brand. Thank you.

Sales Person: Yusyairi Bin Yunus (ID: 509057)

Branch: Perodua KL Jalan Pahang

This particular sales person has requested us to pay for the booking fees on 26/11/2022 in order to proceed to the loan application and subsequently the car hire purchase process. However, after the payment made there is no update on the process and he just keep giving empty promises to feedback despite several conversations.

I cannot understand will Perodua be rich just by collecting the non-refundable RM100 booking fees or should you look at the service quality provided by the Sales team, particularly the above mentioned personnel. It was like get cheated to make a purchase and forced customer to cancel the order.

This is my first purchase with Perodua and the experience I have is terrible!

Perodua Plentong Masai JB

Time arrive: 2:30pm

Date: 03/01/23

I went to Perodua Plentong JB to check my car’s radio. My appointment should be on 2pm but I’m late because of the traffic. The front desk was really rude. Her name is nurul ashieken. Please take action on her for being really rude and disrespect to the customer.

After almost one hour of waiting, I asked her properly and nicely since my turn number is start from 2 while others start from 1. Then I told her, i’m working today and my next question will be “can I leave the car here”. But she cut me and ask “so akak nak apa sekarang ni” with the face that really arrogant. She even mengeluh in front of me. And I asked her nicely then Whats the solution since I need to rush back to office and she kept saying “so akak nak apa sekarang ni”. “So sekarang ni apa” “so akak pun lambat” I even say sorry to her because of the traffic. Please choose the right candidate to sit at the front desk. Since perodua service centre here is really inconvenient plus with this kind of attitude.

I have a problem with my sales person. My loan was approved by Maybank as he claimed, but then he resubmitted to Bank Rakyat in order to get a lower interest rate for me on 25th of August 2022.

On the 7th of September, Bank Rakyat called my employer to obtain my salary info. The next day, an officer from the Bank Rakyat told me the summary of the loan and it has been approved with the rate 2.65% on 23rd of September. In the next month on 16th, the sales person asked me where my workplace is so that he could arrange the banker to come to my place and sign for the agreement.

Later in 4th of December, he told me the chassis number was ready and set the date to sign the agreement.

I signed the agreement on the 7th of September 2022. However, the banker was from Maybank - not Bank Rakyat. I did ask them why the rate has increased to 3.67%? I was told it was due to the OPR.

After I signed the agreement, I asked him on the 9th, why suddenly did he change the bank. He said he would tell me on the day I take my car.

On 12th of December, I went to the sales gallery to pick up my car. He told me that he would take the responsibility by paying the amount of rate difference between the banks which is 1.02% = RM29 every month for 9 years = RM3,132.00.

However, when I wanted to prepare the agreement, he refused to give me his next of kin's IC number but I need it as an assurance. There's no possible way he would pay RM29 every month for that long. He also refused to pay me in cash (even when I asked for half).

So he offered tint installation that costs RM1,566 which means half of the total payment.

Since I don't believe in him anymore, I wished to get this done one shot so that I don't have to deal with this lousy salesman for years. I'm full aware that he could make an arrangement between himself and the tint company. He claimed that he owes the tint company for 2-3 months in order to pay compensation. As of 29th December, he hasn't given the tint invoice to me yet.

Did I mention that he was also rude? He replied unprofessionally and even put the blame on me because I did not bring up the issue before I signed the agreement. As a first time buyer and this is my first car, of course I needed the best advise from my sales advisor, but clearly he is undependable. He told me that he forgot about Bank Rakyat because he had many customers and this purchase took a long process. He forgot but did not do any mistake in terms of documentation because I've signed. How could he forgot about it when he was the one who made the arrangement? Undeniably that he did not check it thoroughly, hence did not deliver his job well but too ego driven to admit his mistake.

Lucky him I did not bring this matter to the tribunal for his misrepresentation.