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3.7 480 Reviews 476 Complaints
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PDFFiller complaints 476

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11:03 am EST
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PDFFiller PDFiller

Good morning,

I signed up for a subscription at 9am for PDFiller today. I spent an hour editing my resume. Then, when I tried to download the file to my computer. It was missing half the information. I tried emailing it to myself, and I tried a variety of other troubleshooting ways. None of them worked. I am extremely disappointed with PDFiller. I would like a full refund. I used the website for less than an hour and it caused more problems than helping me. I am using another platform to update my resume.

Desired outcome: I would like a full refund!

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7:37 am EST
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ACCOUNT ID: [protected] I signed up for the free trial on Nov 11, 2023, to sign a document and only used it once. They even charged me £1.65, when it's supposed to be FREE. I only needed to do one thing, so I cancelled my subscription immediately after use. I even remember the website saying I could still use its services for the remainder of my trial run...

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It seems that I inadvertantly subscribed to pfdfiller on [protected]. From "my account" on your website: Account ID [protected] Registration date 03/17/19 Last login 03/17/19 I discovered this in 2021, and cancelled the subscription. On Oct 11, 2021 I received a confirmation of the cancellation from "Sarah". This is copied and pasted from Sarah's confirmaiton...

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6:53 am EST
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PDFFiller I was charged $144 despite cancelling the very same day I signed up for the free trial

I signed up for a free trial but this product was not as user friendly as I was hoping, so I cancelled the free trial the same day I signed up for it. I woke up today to this company charging my Venmo, *NOT* the payment method I signed up with, $144. This is outrageous and a terrible business practice. I made very sure I had cancelled the free trial, so there is no reason for them to have charged me, nor to have sought out an alternate method of payment that debited straight from my bank account. I do not recommend this business at all.

Claimed loss: $144

Desired outcome: I would like a sincere apology and a refund of my $144.

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2:34 pm EST
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PDFFiller I was charged 93£ and i was still ony my trial days i was charget today i dindn`t agree with this

I was charged 93£ and on the app it shows i have 1 day left of a trial, and i was charged today. 22/11/23. I never authorized this annual payment, and i was still on a trial, i want my refund right now! My e-mail account : [protected]@gmail.com. Also they took from my wallet app, with the icloud email [protected]@icloud.com. I want my refund, i have never agreed with this annual payment, and on the app it says 1 day LEFT of my trial, so it shouldn't charge, i want my refund right now. I have my right i have never accepted per year to pay and i have the print that i shows that i still have 1 day left of trial.

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4:30 pm EST
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PDFFiller Unauthorized charge

I needed this service for a one time use, so I signed up for the free 7-day trial. The charge was $0 at checkout. However, while checking my account today, I noticed I was actually charged a $2 fee for some inexplicable reason. At no time was I notified of a charge, one time or other, except for the automatic renewal at the end of my trial. I signed up last night (less than 24 hrs ago) and have since canceled my trial, so I do not understand why the charge occurred in the first place.

Desired outcome: The cost if the unauthorized charge returned to me and no future charges.

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10:27 am EST
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PDFFiller money taken from bank account

on the 19th 0ctober you took £118.64 from my halifax account id like it returned no where was i told about this charge and as a pensioner cannot afford to loose this sum of money am absolutely devastated by this i have contacted my bank and they have told me to contact you and give you a few days to respond to my email before ringing them back for any further action hoping for a swift result as was our christmas money

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6:50 am EST
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Dear PDFfiller Support Team, I am writing to express my concern regarding an unauthorized charge on my credit card associated with your service. Two years ago, I discovered your website and was grateful for the free PDF editing features offered. I have only utilized the service twice, with the most recent occasion being two months ago. At no point did I...

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4:03 pm EDT
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Hello, Today Oct 25, 2023, I was billed for an annual fee of $115.85 including tax to this website pdfFIller. I used it one time in September last month and thought I canceled the subscription that day. But sure enough, they decided to bill me this absurd amount. Please what is the refund process and whom can I call to be issued a refund? In the email...

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1:53 am EDT
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PDFFiller Supportpdffiller charge

I was charged $155.88 for the pdfFiller subscription. I ended my free trial but was still charged. Im not sure if my free trial cancellation went through but I am not using this service and do not intend to use it going forward. would like to request a refund my money and and cancel any ongoing charges. Please cancel my subscription if that hasnt already gone through. Thank you for your support and I hope to hear back from you.

Desired outcome: Refund and cancel subscription

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4:03 am EDT
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PDFFiller Unathorized credit charges

I was charged $96 by AirSlate via Venmo today for the pdfFiller subscription. I ended my free trial but was still charged. Im not sure if my free trial cancellation went through but I am not using this service and do not intend to use it going forward. would like to request a refund of the $96 and a cancellation of my subscription if that hasnt already gone through. Thank you for your support and I hope to hear back from you soon.

Desired outcome: Please refund

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7:16 am EDT
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PDFFiller unauthorized credit card charges

my account has been charged 2 times of 20 dollars. I bought the free trial and i rven cancelled it right then but now i check my bank account and money has been deducted from my account on aug 11 and sep 11 20 dollars.

please do something about it as it was not intentional at all and i have not even used the service in this time period. thank you and please resolve quickly

Desired outcome: Please refund my money

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4:57 am EDT
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PDFFiller Unauthorized Charge

I was charged for annual bill automatically, I want it cancelled and full refund.

Hello,

Thank you for your payment of $144 for a yearly subscription to pdfFiller services.

Your renewal has been processed, and your subscription is now paid through 09/25/2024.

Subscription ID: sub_1NjGlwLdoowt8wSlCkBXZQoa

Billing Information on your statement will show a charge "‍"

Please keep this email for your records.

Your next automatic renewal will be on 09/25/2024. To change payment method or cancel your subscription renewal, visit My Account.

Please note that in order to comply with local laws, we will start to charge and collect sales taxes starting from your next payment

Please note that in order to comply with local laws, we have started to charge and collect sales taxes. Please see your invoice for the breakout of these additional taxes.

Desired outcome: Full refund

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3:09 pm EDT
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PDFFiller Unauthorized charges to credit card

We have been getting a monthly charge from this company and, to my knowledge, we have never used any of their apps or services (free or otherwise). I have no idea how they have been getting our information or charging our account. I don't even know what email this was set up under. We changed our credit cards last month for fraudulent charges, and it still got charged. There is no way I'm giving this creepy company any more information to fix it, either. I'm just going to keep reporting it as fraud. They have enough already. Everyone needs to STAY AWAY from this company. They are just a bunch of crooks.

Desired outcome: I want them shut down.

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11:02 am EDT
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PDFFiller ReadAnyBook

I was reading a novel online at https://www.readanybook.com/online/696046#513329, Angels and Insects. I decided to download it. The trial subscription with ReadAnyBook was to cost $1. I was charged that, but also $96 by PDFFiller (a charge I didn't notice right away). Since the link I got after subscribing didn't work, I quickly subscribed again, but again the link didn't work, and again I was charged $96. I logged in to my bank after that and saw all the charges.

I am out $193 and don't have the product, a download, that I thought I was going to get for $1. Please help!

Desired outcome: Money back.

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6:04 am EDT
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PDFFiller Unauthorised money taken

I tried to use this free download and to my horror a payment of $96 was taken from my account. This was not authorised and needs sending back immediately. This was not authorised and needs returning today.

My company is RSY Industries Ltd, and the payment was taken from my card [protected].

I need a full explanation as to why this was taken ?

Desired outcome: Immediately refund,

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1:12 pm EDT
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PDFFiller pdffiller charge

I used this service during the free trial and made sure to cancel it before the expiration date and still woke up to 104.26 being taken out of my account. I need this money and am frustrated that the charge still went through even though i cancelled. Even if money wasn't an issue, I no longer have use for this service and want a refund. I sent a ticket in but am still writing this to warn other people to avoid the issue i ran into. If you want to have people put in their card info to access a free trial, whatever but at least notify them when their subscription will end and when they will receive charges. Your subscription isn't just some pocket change, for majority of people this amount of money is the difference between eating, rent, payments, etc.

Desired outcome: get a refund

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PDFFiller Unauthorized charge

In looking at my email, I saw a message from PDfiller. It was telling me that my subscription cost $101.76 . I never subscribed to this service. If and when I ever unknowingly may have done this, it was done because it was supposed to be free.

I have written asking that any subscription and any charges be canceled and refunded..

It is an unscrupulous and heinous business practice.

Desired outcome: For a cancellation of this service.

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6:08 am EDT
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PDFFiller supportpdffiller.com [protected]

I've recently noticed a pending charge of $165.90 from SupportPDFfiller.com at [protected] on my account, and while I have used PDFfiller in the past, I have no knowledge of any active subscription or authorization for this charge. Upon checking my account, I found no active subscription. I am not interested in subscribing at this time and kindly request an investigation into the pending charge and a refund for the unauthorized amount. Your prompt attention to this matter would be greatly appreciated.

Desired outcome: I want to stress that I have no interest in the subscription and would like to avoid the associated charges. This amount is substantial for me, so your help in preventing any unwanted billing is highly appreciated.

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PDFFiller SupportPDFfiller.com

2 days ago I received a fraud notification from my credit card company that SupportPDFfiller.com was trying to make a $180.00 charge to my credit card. Never heard of these people, have no idea how they got my credit card information, email, etc. Had the nerve to send me an email that they were having trouble processing my subscription. What subscription? This of course causes me to have to cancel this compromised card and all the inconvenience associated with this card they are attempting to use for a subscription I know nothing about. Very annoying!

Desired outcome: I guess a subscription I never ordered was cancelled, but why did I have to do that? Is this a fraudulent company?

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About PDFFiller

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PDFFiller is an online platform providing document management services. It allows users to edit, sign, and share PDF files. The service offers a variety of tools for form creation, cloud storage, and collaboration. PDFFiller caters to individuals and businesses needing to streamline their document workflow.
How to file a complaint about PDFFiller?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with PDFFiller. Make it specific and clear, such as "Unauthorized Subscription Renewal by PDFFiller" or "Difficulty Cancelling PDFFiller Subscription".

4. Detailing the experience: Provide a detailed account of your experience with PDFFiller. Mention key areas such as account access issues, billing discrepancies, customer service interactions, technical problems with the service, or any other specific concerns. Include relevant dates and any transaction details. Clearly describe the nature of the issue, the steps you took to resolve it, including any communication with PDFFiller's customer support, and the response received, if any. Explain how this issue has personally affected you, such as financial loss or significant inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or billing statements. Be cautious not to include sensitive personal information like social security numbers, credit card details, or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with PDFFiller. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service cancellation, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even a resolution from PDFFiller through the platform.

Frequently asked questions (FAQ) about PDFFiller customer service
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Is PDFfiller a legitimate online service for editing and managing PDF documents?

Yes, PDFfiller is a legitimate online service that allows users to edit, sign, and manage PDF documents through their platform.

Are the features offered by PDFfiller reliable and easy to use?

Many users have reported that PDFfiller's features are reliable and user-friendly, but individual experiences may vary.

How secure is my personal information and document data when using PDFfiller?

PDFfiller uses encryption and secure servers to protect users' personal information and document data. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Does PDFfiller offer a free trial or free version of their service?

PDFfiller offers a free trial for new users, allowing them to try out the platform's features before deciding whether to purchase a subscription.

What is the cost of using PDFfiller, and are there different subscription plans available?

PDFfiller offers various subscription plans with different features and pricing. Visit their website to review the current plans and pricing.

Can I trust the customer reviews of PDFfiller?

It is important to read multiple customer reviews on various platforms to get a comprehensive understanding of users' experiences with PDFfiller.

What is PDFfiller's cancellation and refund policy?

PDFfiller allows users to cancel their subscriptions at any time but may not offer refunds for the remaining subscription period. Review their terms and conditions for specific details.

How does PDFfiller handle customer support and inquiries?

PDFfiller offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I use PDFfiller to sign documents electronically and securely?

Yes, PDFfiller allows users to sign documents electronically using a secure and legally binding e-signature feature.

Is PDFfiller compatible with different devices and operating systems?

PDFfiller is compatible with various devices and operating systems, including Windows, macOS, iOS, and Android.

Can multiple users collaborate on a single document using PDFfiller?

PDFfiller offers collaboration features, allowing multiple users to work on a single document simultaneously, depending on the subscription plan.

How does PDFfiller compare to other PDF editing software and services?

PDFfiller offers a range of features similar to other PDF editing software and services, but it's essential to compare features, pricing, and user reviews to determine the best option for your needs.

Are there any hidden fees or charges when using PDFfiller?

PDFfiller's subscription plans are generally transparent, but be sure to review the terms and conditions before purchasing to understand any additional fees or charges that may apply.

Does PDFfiller integrate with other software or services?

PDFfiller integrates with various software and services, such as Google Drive, Dropbox, and Microsoft OneDrive, depending on the subscription plan.

Can I export edited documents from PDFfiller in different file formats?

PDFfiller allows users to export documents in various formats, including PDF, Word, Excel, and PowerPoint, depending on the subscription plan.

How long does PDFfiller store my documents and data?

PDFfiller stores documents and data for the duration of your subscription, and the storage period may vary depending on your subscription plan.

Can I use PDFfiller to create fillable PDF forms?

Yes, PDFfiller allows users to create fillable PDF forms that can be easily shared and filled out by others.

Does PDFfiller offer templates or pre-designed forms?

PDFfiller offers a library of templates and pre-designed forms for various industries and purposes, making it easier for users to find and customize the documents they need.

Can I trust the document conversion feature in PDFfiller to maintain the original formatting?

PDFfiller aims to maintain the original formatting when converting documents, but results may vary depending on the complexity of the document. It's essential to review the converted document for any formatting issues.

Are there any user reviews available for PDFfiller?

Yes, you can find user reviews on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences with PDFfiller.

Overview of PDFFiller complaint handling

PDFFiller reviews first appeared on Complaints Board on May 5, 2015. The latest review Unauthorised charge was posted on Apr 17, 2024. The latest complaint Unauthorised charge was resolved on Apr 17, 2024. PDFFiller has an average consumer rating of 4 stars from 480 reviews. PDFFiller has resolved 321 complaints.
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  1. PDFFiller contacts

  2. PDFFiller phone numbers
    +1 (800) 831-2050
    +1 (800) 831-2050
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    +1 (855) 750-1663
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    +1 (617) 963-0233
    +1 (617) 963-0233
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    17 Station Street, 3rd Floor, Brookline, Massachusetts, 02445, United States
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