PC Richard & Son review: Samsung TV - extended warranty - store credit - FAIL

I purchased a Samsung 65 tv with the 5 year protection plan, this Tv has been serviced 3-4 times with multiple visits to change the board/panel etc. And then something happens to cause another issue. There is no physical damage on the unit and tech person came and couldn’t figure out the cause. The tv was inoperable, I asked to see if I can get credit and just purchase a whole new one because this has been such an inconvenience and waste of time on either parties. Finally, they said they will give me credit to buy a new one. Great right, so I went in and selected a new model and purchased the 5 year protection on it because you never know, don’t want to have the same thing happen. I scheduled delivery and waited. In the meantime, the tv that we had doesn’t work so I threw it out and waited for the new one to arrive to put up. The delivery people come, bring the tv to my house and they are expecting the old tv to pick up. I was never told that they would need the old tv, I threw it out because it wasn’t working. What is the sense of keeping up a tv that doesn’t function, if I had been told that they need it as part of the transaction then I would have left it until they arrived. The delivery calls the store and I speak to the manager where he tells me that is the process, I explained to him nobody told me that, they just said they would provide me store credit to purchase a new tv, nothing was said about the broken one. I wasted my time and the delivery, told them I obviously don’t have the tv that I threw out so I can’t give you what I don’t have. I asked to refund my additional charges. Not satisfied, horrible customer service and setting expectations.