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Paychex Reviews 9

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Paychex Unreliable and Expensive: My Disappointing Experience with Paychex.com

paychex.com is not a good choice for anyone who wants to save money. I was told that I would be charged a certain amount, but when it came time to pay, I ended up paying more than I was originally told. This was very frustrating and made me feel like I couldn't trust the company. I would recommend that you stay away from paychex.com if you are looking for a reliable and affordable payroll service. There are many other options out there that are much better and more trustworthy. Overall, I was very disappointed with my experience with paychex.com and would not recommend them to anyone.

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Paychex Paychex Review: Poor Customer Service and High Costs for Payroll Processing

Paychex is a company that offers payroll processing services. Their customer service is not the best. Sometimes, they take a long time to answer your questions and when they do, they don't always give you the best answer. However, they do charge a lot of money every month. If you are looking for a payroll processor, you might want to consider another company. Paychex has different departments for different things, but it seems like no one really knows what they are doing or is willing to help you. It can be frustrating to deal with them.

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Paychex Paychex Review: Sneaky Fees and Bad Customer Service - Not Recommended for Small Biz Owners

I'm a small biz owner and I used Paychex for my payroll. I gotta say, they got a lot of sneaky fees and their customer service is just plain bad. They messed up my employees' paychecks and even charged me wrong for health benefits. I wouldn't tell any of my fellow biz owners to use Paychex. Watch out!

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Paychex Paychex: Not the Best Choice for Small Biz Self-Directed 401K Plans

Paychex ain't the best choice for a self-directed 401K plan if you're a small biz owner. I made the mistake of going with them and it's been a real headache for over three years now. The sales guy sold me the wrong plan and the customer service has been a real letdown. They keep losing my docs and don't respond to my requests. Plus, their fees are way too high for what they do. You can find other vendors out there that offer self-employed 401K plans without charging you an arm and a leg. And get this, Paychex wants to charge me $1,500 just to transfer my plan assets. No thanks, I'll take my biz elsewhere.

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Paychex Paychex Review: Payroll Services Okay, But Retirement Services Not Recommended

I gotta say, Paychex ain't all that great. We had some major issues with our payroll a few times. It was a real headache, let me tell you. And don't even get me started on their 401(k) service. We had some serious errors there too, and it really freaked out our employees. It was a real time suck trying to fix everything. We learned pretty quickly not to give them anything too complicated, like year-end truing-up. That's just asking for trouble.

Honestly, I don't think Paychex should even be offering retirement services. They're a payroll company first and foremost, and that's where their focus should be. If you're looking for a payroll company that also handles retirement services, do your research first. I found a helpful article on the Rosenbaum Law Firm website (no affiliation) that gave me some good tips.

Overall, I wouldn't recommend Paychex for retirement services. Stick with them for payroll if you must, but be prepared for some errors along the way.

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Paychex Paychex Review: Sneaky Charges & 401K Fees, but Good Customer Service

I gotta say, I agree with the other person who wrote a review about Paychex. There's a lot of sneaky charges that they don't tell you about upfront. I mean, I get it, they gotta make money somehow, but it's still kinda shady. Personally, I think ADP is a better deal. They're cheaper and they don't try to nickel and dime you for every little thing.

That being said, if you're willing to shell out a lot of dough, Paychex does offer some perks. Like, if you pay a ton of money, you get your own account manager. That's pretty fancy, right? I guess it just depends on how much you're willing to spend and how big your company is.

One thing I will say for Paychex is that they do a good job of walking you through the whole process. Like, if you're new to all this payroll stuff, they'll hold your hand and make sure you don't mess anything up. And their customer service is pretty decent, too. But, like I said before, you gotta pay extra for that kind of service.

Oh, and don't even get me started on the 401K fees. Those things are NOT cheap. Make sure you know what you're getting into before you commit to anything. Trust me, you don't wanna be surprised by a big ol' bill at the end of the month.

Overall, I'd say Paychex is okay. It's not the best, but it's not the worst either. Just make sure you read the fine print and know what you're getting yourself into.

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Paychex Disappointing Paychex Payroll Services: Limited Access and Missing Information

Paychex is the payroll service provider that my current employer uses. I have to say, it's not the best experience. While I am able to check my hours online, I am unable to print out my pay stub. This is quite frustrating as I like to keep a record of my earnings. Additionally, when I view my hours online, I am only able to see the hours worked and not the deductions made from my paychecks. It seems like it should be illegal to not provide this information to employees.

We also use Paychex for our online HR needs, but unfortunately, I am unable to access it. This makes it difficult for me to report any issues or problems I may be having. Overall, I am not impressed with Paychex's payroll services. It would be nice to have a more user-friendly platform that provides all the necessary information.

I am currently on the lookout for a new job that offers better payroll services. It's frustrating not knowing how much is being deducted from my paychecks for taxes and other expenses. It's a common courtesy that should be provided to employees. Hopefully, I can find a new employer that values their employees and provides better payroll services.

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Paychex Poor Customer Service and Website Navigation: My Experience with Paychex

Paychex is a website that allows you to check your pay and hours. I gave it a one-star rating because I had trouble changing my password. I tried to change it several times, but I couldn't do it without the help of my employer's administrator or HR person. Unfortunately, my HR person was on vacation, so I had to wait several days to get help. When I finally contacted customer service, they told me that they could only help me if I was a company representative. If I wasn't, my only options were to talk to a bot or a chat. I had tried chatting before, but it didn't help because I kept getting the same password change errors. The customer service was terrible, and the website was hard to use. I would not recommend using Paychex.

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Paychex Inconsistent and Overpriced: My Experience with Paychex Payroll Services

I started using Paychex for my small business in 2017. I was excited to hear that they would be able to transfer and manage my retirement fund as part of their payroll service. However, after signing up, I was disappointed to learn that they could not do this. Instead, they wanted me to sign up for their retirement program.

Since then, I have been assigned several different payroll account managers. Unfortunately, most of them are not consistent in their availability. They frequently make mistakes on payroll reporting, and they are slow to respond to matters of payroll report inaccuracies.

To make matters worse, I have been overcharged for their services this year without any formal notice. I am currently waiting for a response to resolve this matter.

Overall, I am not satisfied with my experience with Paychex. While they offer a variety of services, their inconsistency and lack of communication have caused me a lot of frustration. I hope they can improve their services in the future.

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Is Paychex Legit?

Paychex earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: Paychex stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Paychex's reputation as a trustworthy leader in their field. Customers can rely on Paychex's services, assured they're dealing with a highly reputable and fully legitimate company.

Paychex has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Paychex has registered the domain name for paychex.com for more than one year, which may indicate stability and longevity.

Paychex.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Paychex.com you are considering visiting, which is associated with Paychex, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Paychex website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

About Paychex

Screenshot Paychex
Paychex is a leading provider of payroll, human resource, and benefits outsourcing solutions for small to medium-sized businesses. With over 45 years of experience in the industry, Paychex has established itself as a trusted partner for businesses looking to streamline their administrative processes and focus on their core operations.

The company offers a wide range of services, including payroll processing, tax administration, time and attendance tracking, employee benefits administration, and HR compliance support. Paychex's solutions are designed to help businesses of all sizes manage their workforce more efficiently, reduce administrative costs, and stay compliant with ever-changing regulations.

One of the key strengths of Paychex is its commitment to providing personalized service to each of its clients. The company assigns a dedicated payroll specialist to each client, who is responsible for handling all aspects of their payroll and HR needs. This ensures that clients receive the attention and support they need to run their business smoothly.

Paychex also offers a range of online tools and resources to help clients manage their payroll and HR functions more efficiently. These include an online payroll platform, mobile apps, and a variety of HR compliance resources, such as training courses and webinars.

Overall, Paychex is a reliable and trusted partner for businesses looking to outsource their payroll and HR functions. With its extensive experience, personalized service, and comprehensive range of solutions, Paychex is well-positioned to help businesses of all sizes succeed.
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  1. Paychex Contacts

  2. Paychex phone numbers
    +1 (833) 729-8200
    +1 (833) 729-8200
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    +1 (585) 338-4346
    +1 (585) 338-4346
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    Director Corporate Communications
    +1 (585) 216-7098
    +1 (585) 216-7098
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    Account Representative
    +1 (585) 387-6705
    +1 (585) 387-6705
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    Public Relations Program Manager
    +1 (732) 237-5965
    +1 (732) 237-5965
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  5. Andrew
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    Oct 24, 2024

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