our smokes keep going out plus the filter slides out/please tell me if its bad tabacco or is tour machinery in need of repair/if this the the problem please call this is my field.
The complaint has been investigated and resolved to the customer’s satisfaction.
Two cigarettes in the same pack had holes in them. After paying over 14 euro a pack I would expect the quality control to do a better job. I purchased them in Applegreen garage in Bunclody,County Wexford.
Sunday the 16th of October I went to my local Tesco express In littlehampton and bought two packs of cigarettes 1 pack was fine and the other had 5 of the 23 cigarettes missing and a few were damaged, intotal I’m missing 7 cigarettes because two are so damaged I can’t smoke them.
Bought my packet and when I opened it the below photos show you what I received. And the cigarette just fall apart.
To whom this may concern
We have bought two boxes of Paul Mall red today 02 October 2022 most of the cigarettes are damaged. When you light it does not even burn because the cigarette pulls out of the filter.
My husband has been buying Paul Mall for years and this is unacceptable.
Kind Regards
Claudia
Purchased a pack yesterday in Porty Isabel, Texas on Lucina Drive and three or four had what appears to be rodent holes or paper feed burr on equipment. This does not bode well as the thought of smoking where a rodent left off is dis-hearting at the least.
Kenneth A. Roy
kroy397@yahoo.com
PO Box 2374 South Padre Island, Texas
78597
The last 4 packs that I bought the filters fall off of them right after it lit I had to switch to a different brand because of this I think the people that are making them need to check them out before shipping them as much they cost now
1. The awitch to taste works about 80% in a pack. Rest of cigarretes are ruined - see Image.
2. The taste is not similiar at all to the vanished Green Mentol since August 2022, which was much better.
3. Why replace a regular brand with thin cigarettes?
4. Any plan to revive the Green?
Bought 5 packets at carage.
5 out of 20 sigarettes filters came out,loose.
Al 5 packets.
29 aug 2023.
Bought it slinger kwik trip
Milwakeeu wisconsin.
I usually buy 4 pack at a time and I have several cigarettes in each pack with the filter not attached.
I opened my pack of pall mall red, and one of the filters of the cigarettes just fell off. This happened to me with the previous 2 packets as well, then I decided to file a complaint. Some filters are not attached to the cigarette properly.
Photos of evidence provided
I smoke Pall Mall Menthol Black and the filters have been falling off about one-third of each pack lately. This is extremely dangerous when driving. What is the problem?
Hi I got 2 20 packs from a circle k on king st in Peterborough ont and I noticed that the filters look like they have mold in the filter there's tiny black specs inside the filter which I have never seen before please contact me and let me know if this is normal thank you
Hello i bought 2 cartons of your Pall Mall menthol black 100's and they were extremely stale and the tobacco was dried out, I bought them from sheetz. I'm really upset and disappointed! And dissatisfied. I wasted alot of money on the two cartons. I could not even smoke any of them.
Opened a new box of pall mall red and the filter fell off. Not happy considering other brands
Hello, in my new packet part of the filter seems to be missing. There is a hole so that the end of the packet looks like a tube. I've smoked 1 but the menthol is overpowering.
I purchased a packet of cigarettes for my partner it was an xl packet of 23 where she normally buys a packet of 20 and the next morning she said the xls are different they have holes in . When I looked they had the filters missing and surely are not safe to smoke . Please could I be reimbursed thank you very much.
A.Ackrill.
I purchased a pack of your cigarettes as I do most days... However not a single one of the cigarettes had one clickable capsule let alone 2! Very unhappy with my purchase especially as they're not exactly cheap!
I bought a packet of pall mall double capsule cigarettes from Tesco express in Morton in marsh and I am pretty sure they are not supposed to look like this. It looks like the filters haven't been put in.
Please contact me at bsfinlay88@gmail.com
Kind regards
Bethan
I purchased a packet of pall mall xl double capsule cigarettes for my partner Thursday 2nd January 2020 and the following morning (today) my partner said shed never seen them with holes in before . I couldn't believe the filters were missing. Please could I be reinbursed they are clearly not safe to smoke.
A.Ackrill
Front cigarettes are defective. It seems theres glue on the outside of filters. I threw some of them in the trash. And wasn't going to worry about it, but my wife said that I should let you guys know about it.
Thank you
I went to pull a cigarette out of my pack this morning and the filter just came right off.it was never attached and it looks like there is mold on the inside of the filter.very discussed by the way the filter looks.
Bought a packet of cigarettes multiple cigarettes was half printed on the filter please can you work on this and send me replacement because this is not acceptable please can we resolve this in an appropriate manner
I am complaining about the packaging (the box) it does not last a day and the cigarettes get dry very fast and then I do not enjoy the cigarettes anymore.
I opened my cigarettes and almost all of them are almost halfway empty I have never had a problem like this before but I feel like I got cheated on my cigarettes I hope this issue can be solved quickly and in a respectable matter. I appreciate you taking the time to look into this matter
I opened my pack and most of the cigarettes were almost halfway empty, I have never had a problem before but I feel like I was cheated on my pack as they were not full cigarettes. I hope this problem can be solved quickly and in a respectable manner. Thank you for taking the time to look at this problem
Hello
Having opened the packet I noted that 8 cigarettes have been broken by the filter and are unusable. This is a fine split through the paper.
Barcode number [protected]
Numbers on the black strip at bottom of pack
WTL 8FK 2K9 L3Z
63B29A63
Bonjour j ai acheter un carton de cigarettes et le carton u complet etait pas bon les bout filtre etait tous non coller je suis tres decu
Bought a packet cigarette and found a reject cigarette inside. Which I'm not happy about. This is the second time this happened to me. It would be highly appreciated if I get a response from you
Pulled the cigarette out of my pack and at the bottom half the paper is broken and split up like a machine didn't release it early enough while it was rolling it
3rd pack in a row have damaged cigarettes...what's going on over there?
I only smoke this brand and type and have now three times wasted money as when I've double clicked 14 of them detached from the cigarette (filter). I let this go twice before but I cannot afford to buy cigarettes that are faulty and unsmokeable. Very angry that quality control is obviously not controlling quality.
I purchased a pack of Pall Mall Special King Size in Cowichan Bay British Columbia and one of the cigarettes was only an inch long and had no tobacco in it and a filter in both ends!?! What's up with that? What can you do to resolve this?
About 5 of my cigarettes had no menthol ball in them, would it be possible for a refund or new pack please?
I bought a carton today and the packs were open on the bottom. The plastic was broken and I was scared to smoke them cause I don't know how old they are and are the contaminated
Took a cigarette out of pack. There is a RIP in one side. Cant smoke it. Not happy. Especially since they cost so much here in Canada. At almost $13 per pack it's a pain to be even out one
Getting menthol cigarettes in non mental packs. My last pack had 3.
I would like a complain because I bought a carton Pall Mall menthol cigarettes, but 3 of my packets in the carton isn't menthol and just plain Pall Mall.
Regards
Jani
I purchased a packet of cigarettes and the filters are empty with no fresh taste capsules
I had one of the sigarettes and saw the product was rolled with a piece of tobacco and not glued totally.
Just wanted to let you know that from the serial number on the box that I could maybe be a calibration problem or something.
Hopes this helps.
Kind regards
Jacques
My smokes had holes in them I took a picture of it. It made the experience quite unsatisfying. For the price I pay for your product I expect a lot more. Especially with all the other brand options available. Basically I like them strong and I feel cheated. Please don't let me down again pall mall.
I have been with your site for awhile now. I moved an stopped using it for a few. I got a email an went to site an its says i am not registered user, but i know i was. what can i do to get my coupons restarted in mail. My last four digits of social security is 8672. My new address is 3645 East 47th Cleveland Ohio 44105