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I have been using Oribtz for many years and I used to love their service even when I ran into problem. But for the past 6 months, My husband and I have had numerous problems with them although we have separate accounts and have never dealt with them together on 1 particular case. Their India Call Center is horrible and I was hung up on multiple times by that call center in India (by Joseph and another lady) and by a supervisor named Brandon in the U.S. Call center. The funniest call was the one that I just had 10 minutes ago where I was being conferenced to Alitalia, but instead, Orbitz hung up and I ended up with Alitalia alone, then I was on another hour hold with all kinds of strange noises and finally they hung up. I have spent at least 8 hours in the past 3 days trying to straighten out my credit with them and use it to purchase another ticket.
My experience tells me that whenever you cancel something with Oribtz, they do their best to annoy you and put up road blocks so they can steal your money. I was told clearly by their rep when i cancelled a trip that I can book the flight within 1 year of that day for any travel date. I stressed with them: "are you sure I will be able to book it for a later flight as long as I book by Jan xx, 2007, they assured me :"yes mam etc.." Now I call back, on top of everything else, they suddenly tell me i have to travel by the 10th, and I told them that some screwed up, and their supervisor's response was that even if their reps told me otherwise, there were policies stated online" I told him:" I tried to look for that, and it says it's not available". He said: "well, it should have been there when you booked". Well, I talked to them after I booked and cancelled, their words mean nothing obviously and has no credibility.
My husband was going to use them as a corporate travel agent since his company is always sending people all over the place for consulting work, but after this, we are going with expedia. I haven't had the energy to call back since the last time I was hung up (15 minutes ago) because it's just not worth it and that's probably how they make their money. I'd rather lose 1400 dollars than have to go through that kind of torture again, first with people who didn't speak English or could even comprehend me, then with people who claim not to know how to use their phone and hang up on me, then to supervisor that put me on "hour long" hold, and then finally hanging up on me again. I am sad that my favorite travel site has come to this.
I am going thru a similiar issue right now. Had to cancel my tickets to a destination because if Swine Flu and am trying to rebook to a destination of my choice. Spent the whole day trying to talk to the airlines and Orbitz. All fingers pointed at Orbitz and their people are brainless - Sounded like India or Phillipines. They have been telling me the same thing over and over again to no effect whatsoever. I don't know where go go from here. The tickets I see online for 800 bucks due to all their restrictions are only available to me for 3 grand per pop.
What a scam this is.
I had an issue with expedia last Dec and they tried to resist a little but I don't remember arguing for more than a 1/2 hour before they agreed to do what I preferred at a cost to their company. Orbitz should go out of business
orbitz is horrible. i booked a flight with them online, and when i got to the airport, i found out that orbitz had voided my ticket. i had wasted $55 in cab fare to get to the airport. now i am stranded for another day, and scrambling to buy another ticket to leave town. thanks orbitz.
I booked a package deal with Orbitz for Thanksgiving and suddenly had an emergency and requested to change my return flights, but when I called orbitz they just gave me the run around. I must have spoken to about 8 people but veryone of them would just transfer me to someone else. I finally got tired af dealing with them as I was in the hospital and extreamly ill. They have absolutly no customer service and a don't give a [censored] attitude. I will never book with them ever again. I just book other flights directly.
So, you put your email in wrong. Then you called Orbitz and gave them the correct email. OF course, it's not under that, since you entered the wrong address. How is that Orbitz fault? They can't have a person go to each booker's home, stand behind them, and smack them in the head when they do something stupid.
This review is written in an attempt to appeal to consumers who may not fully understand the extent in which companies, like Orbitz, are willing and able to rip you off and leave you high and dry. My story begins 1 year ago in June 2007, just around the time I was getting married and trying to negotiate my honeymoon plans. My husband and I always wanted to go somewhere tropical, since he's from England and I'm from Chicago, so Jamaica seemed like a very logical destination. As we began our typical search we started noticing that our best financial bet would be to purchase a package deal, with airfare and hotel included. After having several good experiences with Travelocity and Expedia we turned to them in hopes of being able to purchase a package, however, in the home stretch due to a minor price difference we ended up reserving with Orbitz--what a mistake that was! Several days after our wedding it came to our attention that my husband would not be legally allowed to re-enter the states without authorization which is only obtained through a lengthy and expensive process. Now armed with that information we knew we had only 2 options, either cancel our honeymoon or postpone it to the following year--which brings us to June 2008. Of course we decided to go ahead and postpone our honeymoon, to the tune of $1, 900 in cancellation fees, re-booking charges, and rate changes. Our only other alternative was to cancel the honeymoon without any sort of compensation due to the short notice that we were provided. It seemed like a no brainer--pay a bit of extra money and don't lose over $3, 000 and we still get to go to Jamiaca---WRONG!
Several days ago we were contacted by Orbitz who initially told us that there was a cancellation with our direct flight to Jamaica. After several hours of trying to straighten things out with Orbitz and our flights, it came to light that there was no problem with Air Jamaica, in actuality the problem was Orbitz--who never made the official changes to our reservations. At this point I have spent nearly 8 hours on the phone with Orbitz alone, not including the time I have been forced to spend on the phone explaining this to everyone from the resort (who believes we were a NO SHOW last year--and have charged us as such) to the whole family. Unfortunately, we have still not resolved this issue as Orbitz has done nothing to try to fix this problem. All they were willing to do is to try to get us on another flight that would be at our expense, with the average difference costing us around $700-800. The audacity of this company is unbelievable, especially considering that we paid $1, 900 last year to have the flights changed and we received confirmation of that change through an e-mail and a credit card statement. To make matters worse Orbitz never even extended an apology, instead they choose to say "sorry for your inconvenience", isn't that the understatement of the year! Right now we are trying to sort out something with the resort, but all things considered it looks very doubtful that we will receive any compensation for this horrible injustice (which totals $5, 700) which has cost us our Honeymoon and a small part of our sanity!
I think it is Orbitz fault that your flight was change. It was the AIRLINE. Orbitz don't own the airline.
Can you verify first if you have a paper tkt or etkt. it might be an additional charge for the delivery fee of the paper ticket. ialways booked orbitz. i NEVER have a problem w/ them.
Orbitz generated a "ghost booking" selling me eight tickets for a party of four. Charged two service charges for their error, and even though they refunded the four ticket charges, refuse to refund the $71 service charge. The call center in India says "Orbitz is entitled to the service charge because they did issue the tickets and then refunded the ticket price. That is service for which they are entitled to a fee." When I disagreed, they elevated the complaint to a supervisor who could not speak English and she hung up on me. The email customer service response is equally useless.
Though I have purchased seven trips around the world with no problem, their bad attitude on this one means I will never use Orbitz again. We travel to Eastern Europe twice a year, but will never use Orbitz again.
I made reservations with Orbitz's with a motel in North Carolina..
Found out the price was way higher that a Direct reservation.
When I called Orbitz, I was given the , and so? treatment.
I WILL NEER DO ORBITZ AGAIN, THEY SUX...
Caution is advised in highlighting Orbitz's dishonest business practices. I complained a bit too vociferously about a $1,600 Orbitz rip off in 2005, and Orbitz hired a high-priced litigator with a large international firm to threaten and harass me. I'm just Joe Consumer who booked one trip and got ripped-off on the airline tickets. This calls for Harvard-educated litigators who will stop at nothing?
The attorney, working for Orbitz, even got a dishonest local police officer pretending to be on official business to threaten to kill me in a police lockup.
Orbitz's attorney invited me to visit his office to discuss my complaint. I did politely, only to find that, despite the invitation, he wasn't even in town that week. As soon as I left the building, the attorney was on the phone from wherever he was trying to file a false complaint of trespassing, claiming that I bypassed security to get to his firm's palacial lobby in the highrise office building in which the firm is headquartered. Bypassed security? I still have the security pass issued to me by building security after I showed the attorney's letter of invitation and my driver's license. His firm's receptionist told me he was out of town, so I left.
I can't afford to hire $2,500 per hour litigators nor to pay-off local police. The question remains why would a business deny a legitimate claim of $1,600, then spend three to ten times that amount trying to make me go away, attracting more and more negative attention along the way?
Good luck, and be careful dealing with Orbitz.