Alitalia
reviews and complaints

It has been 6 weeks and no response from Alitalia on my loss and broken luggage. I was on a flight from New York to Rome. Not only did they lose my luggage for 5 days, it was returned with missed tsa lock and unusable zipper. I files a case but they keep asking for flight info and pictures which I submitted 4 times as of today. I am here in Italy without a good luggage and will have to buy one

I have requested a refund for the following tickets in May 2021.Attached original tickets purchased We still have not received anything

I have also submitted refund requested on the following website https://www.amministrazionestraordinariaalitaliasairefunds.com/en_en/special-pages/voucher-refund-request.html

When our flights where cancelled in 2020 we received the below vouchers , which we have not used and which we have requested refunds on , but nothing has been received

[protected] PRETO/J BFN5DEC 1430/04MAY - 99

[protected] PRETO/M BFN5DEC 1500/04MAY – 99

I received the following reference CBFJUH when I applied for the refund for these tickets. The consultant said it will be paid within 90 days. I haven't received any correspondence or the refund

Ms. Clara Arino Garcia, Ms. Paula Enriquez Layos, Ms. Manuela Ortiz Ortega and myself, Beatriz Reyes Aguirre, had several issues concerning the reimbursement of our flights booked with ALITALIA on 17/09/2019 and cancelled on 24/06/2020, due to the COVID-19 pandemic. The booking reference is [protected], and we made the reservation with the department store group VIAJES EL CORTE INGLES.

The flights booked with ALITALIA were the following ones:

Madrid (MAD) – Roma (FCO)

Departure day and time: 06/07/2020 - 05:50

Arrival day and time: 06/07/2020 - 08:15

Booking reference: GPQYKG

Roma (FCO) - Ciudad de México (MEX)

Departure day and time: 06/07/2020 - 10:40

Arrival day and time: 06/07/2020 - 17:00

Booking reference: GPQYKG

As mentioned, the cancellation was sent to us on 24/06/2020, and we were offered to have full reimbursement of the flights cancelled, which was the option confirmed by us.

As you may see in the enclosed file “Alitalia reimbursements”, we started the Refund application on 31/07/2020, and since then, VIAJES EL CORTE INGLES made several complaints in order to speed up the process of reimbursement. I have been insisting in SEVERAL emails to VIAJES EL CORTE INGLES to get to know when we will have our money back, since the flights got cancelled more than two years ago and we did not receive any email from Alitalia / Ita Airways confirming the reimbursement. We kindly ask you to proceed with the reimbursement ASAP.

Please allow me to highlight that this is a violation of article 5.1 (a) of the EC Regulation 261/2004, as we did not receive any assistance by the operating air carrier and article 14, covering the obligation to inform passengers of their rights.

For more clarity, please find below the Refund numbers:

Paula Enriquez Layos: [protected]

Clara Garcia Arino: [protected]

Beatriz Reyes Aguirre: [protected]

Manuela Ortiz Ortega: [protected]

I look forward to hearing from you the soonest.

Kind regards,

Beatriz Reyes

My luggage was lost on July 3rd, 2022. I filed a claim FCOAZ31859. I have not heard anything from Alitalia regarding my claim. The world tracer website says I must contact the airlines but I can not get through on customer service lines. Tag Number AA040162. Ticket # [protected]. Please respond.

Katherine Bumgardner

[protected]

On 9/4/21 my wife and I flew with Alitalia from Paris to Rome. Our bags were delayed and not delivered till the evening of 9/7/21. While my wife and I were without our bags there were various expenses incurred to replace clothes, hair/toiletry products, etc.. We also had to get the bags delivered to a friend who lived nearby since we were not able to stay in our residence the entire day to receive the delivery. This caused us to incur a $80 Euro taxi charge. Our total expenses with the taxi charge totals $747.18 Euros. We also requested additional compensation for the inconvenience, stress and trauma this cause us during our vacation. We sent in the formal baggage claim complaint to Alitalia on 9/17/21. After following up several times, we have not heard anything or been given any kind of update on our claim.

i have a voucher from alitalia to use by 5/4/22, however, their out of business and ITA - no phone number, i contacted all depts via email with the response "case closed" "contact alitalia for reimbursement/refund". so i have paid in full and received nor can receive services paid for. i want a full cash refund. i've reached out to other departments - no response. i am looking to see if there is a class action suit - i know there are many people in the same position i am in.

Alitalia Airlines had sent me on 7th September 2020, a voucher of value EUR 282.80 valid for 18 months for travel booking and valid for refund if unused for more than 12 months.

Now that more than 12 months have passed in September 2021 without me being able to use the voucher for a booking, I requested Alitalia to issue a refund for the same of an amount of 282.80 euros which was the original price of the ticket (PNR UXXDNF).

They are neither replying to my emails nor can I reach them on their customer service numbers.

Reservation Codes: WPEGQS & IBZYVU
3 Round Trip Tickets under names of: Mario Casabona; Norma Casabona; Daniel Casabona

Dear Alitalia Customer Relations,

We have altered our travel plans 3 times based on Alitalia's cancellations or flight modifications.

The last time we modified our flight plans (August 22, 2021) to accommodate an Alitalia cancellation, I was told by the Customer Service person that we had 1 year to make changes to our flight arrangements. I WAS NOT TOLD THAT ALITALIA WAS GOING AWAY OR WE HAD TO FLY BACK BY OCTOBER 14th 2021. If I had been informed of that, I would have immediately requested a refund.

I have called Alitalia's Customer Service line several times in the past few weeks and was given 3 choices:
1. Fly the stated itinerary, or
2. Make flight changes with a return before October 14th 2021, or
3. Lose my money.

I purchased 3 Premium Economy tickets with the full intention and knowledge that I had one year to make one free change. Changes due to Alitalia fault did not count.

Now I am stuck with losing my money because of the 3 itinerary changes. I did not expect my money back but I did expect Alitalia to abide by its agreement that I had up to one year to make one change. I was told and the website stated I had one year. I cannot make it by October 14th 2021.

I also understand that Alitalia is going out of business but if you can't abide by your purchase agreement, you can refund my money or give me the option of rebooking with ITA at no charge.

I really hope someone at Alitalia cares because I have been a loyal Alitalia customer and have always promoted my native country. I was born in Italy and expected better from Alitalia than what I have experienced.

Please reconsider. Thank you.

Regards,
Mario Casabona

Address:
38 Whalen Court
West Orange, NJ 07052
USA
+[protected] (mobile)

I paid nearly £500 for a business class ticket, one way, from Athens to Brindisi via Rome. Flight numbers AZ719 AND AZ1623 on 4/07/21. On arrival in Rome with a long gap between flights the Alitalia business class lounge was shut. The help desk assistants were rude and unhelpful. I paid myself €40 to enter The Plaza premium Lounge document number N. [protected].

The flight from Athens to Rome as poor with practically no service and inedible food. The airline should have arranged access for business passengers into the lounge. All together pretty disgusting. I am a regular flier with a holiday home in Puglia and his was pretty disgusting by most standards. I would like a refund for the €40 lounge charge at the very least
Mille membership AZ28443583

hello
I am supposed to get a refund from more than year ago. flight was canceled because of covid outbreak. It was said it would take up to 1 year and it still hasn't come. more than 1 year has passed. according to Regulation No. 261/2004 I should be refunded.
I have reference code and refund application number.
Reference code: [protected]
Refund Application number:[protected]/[protected]

Last week, I called Alitalia to settle a matter of cancelled flight and inquire about a refund. I never in my life was met with such a nasty, insulting, discourteous representative. Did he not realize that if it weren't for Alitalia customers it is unlike he would have a job. Unfortunately he refused to give me his name. I have been flying yearly (sometimes more that once a year) and faithfully with this airline for almost 25 years. I don't think I will ever again. If it is their policy to handle flyers with malicious disrespect then I don't imagine this matters to them. However, it matters to me. No one should be treated with such distain and outright disrespect.
Gina Frega

I would like to get a simple refund for two flights that were cancelled but Alitalia refuse to honour this simple concept.

This took place back in March, ahead of the International Rugby game between Italy and England. I have been trying to get a refund from them ever since then but they do not answer the phone in the call centre and do not replay to email or contact/complaint forms on their website.

As they first changed and then cancelled the flight, a simple refund should be quite simple and easy but it appears they are happy to hold onto our payment without delivering any form of service whatsoever, when all the other airlines have automatically paid money back months ago.

I tried to book a flight on 18th March, the card was not accepted (popped out window saying that) so later I tried with another card for another flight on a different date (21 that went through.

I received the confirmation of the flight that I purchased, for which the card had been accepted but nothing, as expected, about the first flight I had tried to purchase first. In fact the money had not been taken. A few days later however I received a letter from Alitalia informing that the flight I did not manage to buy had been cancelled due to Covid-19 and that I was eligible for refund or exchange.
At that I checked my card and noticed that the money for that flight had been taken so I had paid twice because, due to that failed attempt, I purchased another flight.
Since then I have been trying to get a refund both via email with all the necessary documentation and via phone but to no avail.
Incidentally, the actual flight ticket was only emailed to me over a week after a purchase and days after I had already asked for refund!
These are the details:
volo AZ 00209 of 30/03/2020, charged on my English credit Barclays Card on 18/03/2020: 213.93 £.
I only received the ticket for that flight on 23rd March 2020, after I emailed them many times asking for refund!
So far I have only received an automatic email acknowledging receipt of my email and offer the option of having a voucher instead of the money refund.
I want my money asap!
it is also very difficult to get through Alitalia customer service, their operator are not at all empathic nor helpful never apologised and are sometimes even rude.
I got Barclay dispute team involved too.
I am extremely upset and frustrated.
I am Italian and Alitalia makes me ashamed for their extremely horrible service.
I have been hours holding on the phone, waiting to be connected to your operators!
Shame on Alitalia.

I made a reservation on January 15th, but my flight was canceled due to Corona, so I cancel my trip.
I requested a refund, but there is no reply.
reservation code : MTNJN7
Ticket [protected]
Ticket [protected]
reservation code : MZFLC4
Ticket [protected]
Ticket [protected]
Please give me a refund.

So after multiple attempts to follow up and two complaints lodged here, I get an email stating that the details I have provided for my refund are incomplete or incorrect. These are EXACTLY the same banking and Swift number they have paid a previous compensation amount to. Just another rubbish stalling tactic to not pay compensation for an overbooked flight, in SEPTEMBER that had been booked and paid for months before. Beware!
Reference is [protected] and the compensation is for a flight we were bumped from between Rome and Trieste on 25 September 2019. The flight number was AZ1365.

My partner and I booked flight AZ1365 from Rome to Trieste many months prior, from Australia. When we arrived at the airport we were placed on standby and subsequently seated on a later flight, obviously this caused us some inconvenience and added expense. Alitalia offered us a choice of either a travel voucher or the sum of AUD 406 as compensation. I have twice submitted the requests for this compensation but have not had any response.

The first submission from us to Alitalia occurred on 8 October 2019 and the second submission occurred on 11 November 2019. I have copies of all of the emails including those sent to us and our completed paperwork back to Alitalia. Our Alitalia reference number is [protected].

Good morning,

On Tuesday 5 November 2019 at 06:53am I used Alitalia's website to purchase a return flight from London to Rome. On the very same morning the amount of £337.44 was debited to my account. I did not receive any ticket or any confirmation whatsoever that the booking was complete; as such I was given no reference number for my purchase or flight number as it turned out the my flight was never booked.
On several occasions I was advised over the phone by Alitalia customer service that the amount was "frozen" and was due to be refunded on my account within 72 hours. The fact that the amount was frozen does not change the fact that the funds have been taken and are no longer in my bank account. In my last telephone conversation of 3 days ago I was advised once again that the funds were about to be refunded and they would have appeared in my account in few hours. The funds, needless to say, never arrived.
I have sent an email to Alitali customer service explaining the situation and I have been advised to fill out a complaint form with "details of my flight" which, as I explained, it was never booked. As of today the balance is yet to be refunded.
Considering that the flight was never booked, I cannot understand on what basis is the company withoulding my money and I would very much appreciate this to be refunded in my account.

I am muhammed fayas (phn no: +91 [protected]) on 12th september 2019
I travelled from malpensa to cagliari (flight number - alitalia s.P. A in a. S az 1530), when I get my baggage from elmas airport cagliari, I found my baggage get totally damaged. It looks so poor. I cant carry that bag any more. So I requestyou to refund. Please help me to solve this.

my experience with Alitalia was the worst ever, your employee at Brussels airport was really disrespectful, I missed my flight in the morning (July /23/2019) and I was trying to pay for the next flight with Alitalia from Brussels to Amman, I didn't have enough cash with me to pay for 4 passengers so I asked Alitalia employee if I can book the flight by using my brother's visa card ( i have the card information my brother gave it to me).which wasn't with me at the airport . he said no and you can't do that. I told him can you please tell me what can I do, do you have any suggestions please( he said '' try the homeless life ''') with me was 9 years old girl and 68 old mom and 44 years old sister. furthermore when I booked online and went back to him and asked him when the check-in will be open. he said I told you not to book and aggressively said give me your name. I didn't give him my name because he asked impolitely when I was trying to thank him for the help that he didn't give to me and finally he reported me for fraud. he told Alitalia that there is a fraud attempt when he differently knows there is no way that I was trying to do anything illegal (I asked him about my brother's card, I did, if I was trying to do anything illegal I will not go to Alitalia customer care at all and I explained my issue to him about the insufficient cash and the missed flight ) he reported me when he was definitely sure that I was in trouble and I was disparately trying to get back home, he prevented me from travel that day and he makes sure that I experienced the worst day ever in my life for no reason at all, I paid for the flights I don't know why I have been treated like this from the one who should be helping me.

I was traveling to Milan, with aeroflot company (Alitalia partner) and my suitcase did not go along with the flight. After 1:30 a.m. to announce to the lost and found that I was without the suitcase, I missed the last train to downtown Milan and was obliged to take the taxi (only option on time), charged me 119.10 that I would not spend if had left the airport at the normal time - because it would go by train.
The second point was that the next day for work I did not have my clothes. I ended up going with the clothes I was in, hoping that by the end of the day the suitcase would arrive. When I came back from work she was not at the Hotel, and I had to go buy clothes for the second day and underwear, worth 81.75 (75.80 + 5.95).
Finally, my daily use medicine that I can not do without was in the bag (because I can not go in my carry-on) and I had to go at dawn in a 24-hour pharmacy, and negotiate without a prescription that a person sold me in value of 17, 50 euros.
I ask you to reimburse the amounts spent because of Aeroflot not having shipped the bag next to my flight and also for having delayed the delivery of the bag by more than one day.
Total: 218.35 euros (119.10 + 5.95 + 75.80 + 17.50).

The company didn´t return me. Then, I opened a ticket at Alitalia Brasil with the number 68932 and also didn´t have return.