Optimum
reviews and complaints

Many over 1/3 of the channels are unwatchable. There is so much buffering that you can not understand anything. This has been for the past 3 years. Yes I said 3 years. Now all of a sudden, the people at the Optimum store say that they know there is a problem, but they put the blame on the local networks. Nothing but BULL, The buffering is an my more channels than just the local channels. It is your [protected] tech support number is of ZERO help. If you are undale to fix your service, maybe its time for legal action.

Just so that you can look my account, the phone number is: [protected], do not attempt to call me, as I will not answer unknown numbers.

2 weeks back I ordered to add TV to my acc. In the call, told about promotion that I can get higher speed internet. This required to replace modem.I received the modem. I tried to setup and did not work. Chat support told after an hour that there system is down and try later. I tried today and technician visit scheduled after failure and charging $20/month for something of not my fault.

Bad internet connection for months but it got really bad in September. 3 missed tech appointments.

Schedule appointment 9-27-23. Tech no call, I had to chase down optimum to find out he will be 6 hours late. Issue was not resolved after tech left. Tech replaces coax splitter on the side of the house. Tested the speed, left and 20 minutes later my internet went down for 4 hours. Tech was no call and 6 hours late. I called optimum and filed a complaint.

Scheduled appointment 9-29-23 No call, no show. I called optimum and filed a complaint.

Scheduled install 9-30-23 tech no call. I had to chase down optimum to find out tech rescheduled to arrive 6 hours late again. I've had enough and I'm waiting for the tech as I type this. Optimum is very unprofessional. It's amazing they are even still in business. I called Optimum again and filed a complaint.

I had sent in a paper to change the account from my fathers name to mine. He died in april 19th 1992. His name was Jay F Hollyfield. My name is Don M Hollyfield. I have been paying the bill for over 10 years. We have been with you for 32 years. I am just trying to save some money because I am on a fixed income and You told me about this ACP program. I got an ID from the gov. but cannot seem to get the name changed on the account. The ID has now expired. I talked with a girl I think Angela? VERY RUDE and am getting no help with this. Please help me if possible. Thank You Don Hollyfield

Account Jay F Hollyfield

538 20th st

Dunbar WV 25064

3957

[protected]

Optimum installed their cable on the house across the street from me and had to run their cable a long distance on my side to connect into their box. Now I have a cable hanging very low across my driveway preventing entry into the driveway. Also very dangerous for all the school children who use this street as the school is right around the corner. I called Optimum but they would not help without an account number which I don't have! Very sloppy installation!

I had to temporarily tie the cable out of the way to use my driveway and for the childrens safety.

So today is September 13, 2023. My name is Andrew Letsche. Today about 2:00 PM had a technician. This is the second technician within two months. Come by to check my Wi-Fi. Due to Wi-Fi signals being terrible, I am paying for the highest service but not even getting the cheapest service that optimum guys offer. Today the technician leaves changes out the cable box and now I am literally getting 62 MB per second download speeds. The modem worked for about 10 minutes and then it just got worse. I am beyond frustrated. This is been an ongoing situation since January. Every time I call it’s all recorded so it’s all in the Optimum service calls most likely you can find it but right now I just hit my boiling point and they’re trying to charge me for technician service. That is not gonna happen. What needs to happen is for this Internet to work so I can

I am trying to get my home telephone number ported and getting the run around.New customer as of last WED. WAS TOLD 48 HOURS TO PORT NUMBER .still has not occured getting differant answers from several Optimum employees.account number [protected] please call me [protected].still paying for my old cable company and yours.want a strait answer.I have read the FCC rules about porting.Considering a complaint with FCC and WV Attorney General

I Signed up for Internet, Cable, and Telephone last year. I wanted to cancel my Phone and cable and keep the Internet. When I called Customer service, I was told I had to pay $135 only for the Internet. Today, with all these three services, I pay only $154,

When I spoke to the agent last year, I was told only for the Internet (1 gig), I had to pay close to $80. And now I am being told after all the promotions, I have to pay $135 for internet alone. This is just not fair flipping on what was told and what is applicable now.

Please contact me to address this issue

I was in the process of moving and wanted my cable to be transferred over but my apartment wasn’t ready so I had them to put it in seasonal in the mid late July after that all hell broke loose I talked to at least six different people telling me different things now they’re telling me that I owe 300 and something dollars and an address that I’m not even at anymore and not just that the cable was still on at that address I was told it would be cut off and to start another account which I did I had a reminder of $153 to pay my old billing comes to my email and text anyway come to find out they did not cut off that cable until August 17. I receive new service at my new address August 12 anyway now I owe $511.00 dollars I don’t get it. I talk to a supervisor. He was so rude and disrespectful. I was hung up on I just want to get this cleared it’s like nobody knows their job description So could someone please investigate sudden link

On 8-9-23, I lost service with my internet. I had to wait til 8-14-23 for a technician to come out. He replaced my modem on 8-14-23 and now I have no internet or phone service. I was told there would be a maintenance guy come out within 24–72 hours, totally unacceptable However, there were maintenance men that were working on the lines. I still have no service I am waiting, not so patiently now, to get this resolved! I have no phone nor internet, so no one can call me about this. What is going to be done about this matter! I pay too much for your services and now they’re not working Please Please Please get this matter resolved l! Thank you

They have been charging me for the last 2 years for equipment I don't have. They never gave me the package I was paying for either. I have tried to call in many of different occasions and could never get through. My bill was supposed to be 84 a month but they charged me 94. Then they went up to 114 and last month August 2023 they went to 140 and can't tell me why. When I went on line it said my bill is unavailable. Customer service hung up on me when I called them trash. I HATE THIS COMPANY. I will be placing a law suit on them and will dispute the charges on my CC.

unable to connect to wifi

they always tell you same thing -- you need to reset your password but it never works. If you have multiple devices and cars its a major time issue. They will not escalate to their Technical group ---:Shared Services without resetting pass word

If you call like I did today they say we will connect you in 5 to 8minutes

first time 29 minutes, after cutting me off then 1hour 3 minutes to answer while on hold -- impossible to hear them since there is so much background noise. They agreed to have a MGR call back

Yes they called back and when I picked up they hung up.

Their wifi when not at home never ever connects since I was told they dont service or repair them and best to not allow Optimum wifi on your phone.

We have a problem that was created by a promotion we were promised by one of your sales persons from the Teays Valley office (Darin Smith). We were approcahed by him and another gentlemen, who's brother was in the car with broken leg.

We, my wife and I was approached in early May by this guy and two others, one who was in the car with a broken leg about us being chosen to receive a promotion that Optimum was having. He (Mr. Smith) asked us how much we were paying for cable and phone and internet. We told him and then he said what if we COULD GIVE YOU WHAT YOU STILL HAVE and add internet and phone for less than what you are paying now? We were hesitant to go with the deal, but it sounded too good to pass up. We decided to do it and now REGREAT that we did such a thing.

When we received our next bill it was for $206, not the $155 we was promised by Mr. Smith, I called Optimum and told the customer service representative that the bill wasn't right. She fixed it to where it would be $155 or less. What she did was take away the HBO and Cinemax APP that was on our bill. We thought that was for the smartphone and kindle.

What we didn't know was until we turned over to HBO which we have had for over 42 years was that it was gone. We lost our HBO and Cinemax when we did away with the App For us to lose that was devasting. We were told by Mr. Smiths that we would keep everything we had which we had a package deal which included HBO and Cinemax

We are one very happy customer and will be going not only be to the FCC but to our State Attorney General 's office with this complaint.

I would love to talk to someone about this situation before it gets to cold and nothing can be done about it

My phone number to reach is([protected] or [protected] or email me at [protected]@frontier.com

One Unhappy CAMPER AND CUSTOMER

I previously switched one of my mobile phones to Optimum and had no issues with service and the process was super simple. I decided to add another line to my plan and I have had nothing, but issues.

First, I was able to add the line and once I submitted my payment information and hit submit I kept getting an error code 400. That kept saying please try again.

Well, with most companies if a transaction doesn't process, you don't get a confirmation number or anything. I tried again three more times, before getting a confirm.

I only received one confirmation, yet throughout this whole process I ordered two lines and my card was charged not once, but "EIGHT" times! $20.73.

I immediately call customer service who is very dismal to say the least. Absolutely no care or concern at all. All they could say was I see you were only charged twice for two phone lines. I will have to put a ticket in and someone will email you and it will then take 3-5 business days blah blah blah.

It was your error, not mine. I have the screen shots showing the message. It was almost as if the error was done on purpose as the desired outcome would be to overcharge the consumer. Customer service was NO HELP. I was not confident at the end of each call that I was being helped. Mind you I waited over an hour just to speak to a customer service rep who provided mediocre service.

I also was set up to have internet service installed on Aug. 19th, but after this is all resolved will most likely take my money and business to a carrier that actually listens to their customers and addresses their concerns.