OpenTable
Reviews and Complaints

I am really happy that I stumbled upon OpenTable. I have read some negative reviews about it, but I have to say that my experience has been quite positive. Just the other day, I received an email from OpenTable promoting some new restaurants. It reminded me of a time when I was trying to earn some points by making a reservation at a restaurant. I had some trouble with it, but the concept is great and it does work.

I had to email back and forth with a few people from OpenTable's customer care department, including John W, Bouvanesh A, and Ranjeeta A. They kept telling me that they couldn't find any record of my reservation. It was frustrating, but eventually, Ranjeeta A found it. However, because I had left out one letter in my email address when I made the reservation, I wouldn't be earning any points. I was disappointed, but I understand that mistakes happen.

What really bothered me was the way that OpenTable handled the situation. They could have told me about the email error and still given me the points, but they didn't. It's not good PR and it's not good customer service. I'm going to print out some of the negative reviews that I've read about OpenTable and give them to the restaurant that I went to. I want them to know that they're dealing with unprofessional people who care more about making money than creating a good experience for their customers.

Overall, I think that OpenTable is a good service, but they need to work on their customer service. Businesses that don't prioritize their customers end up hurting themselves in the long run. I'm still going to use OpenTable, but I hope that they improve their communication and their policies.

I recently had an experience with OpenTable when I made a reservation for Valentine's Day at the Farmhouse in Kansas City. I made the reservation two weeks in advance, but when we arrived on February 14th, we were shown to a small table near the kitchen. We politely asked the hostess if we could be seated elsewhere, and she moved us to a larger table in a different room. However, we noticed that other couples who arrived after us were seated at larger tables.

After inquiring with the hostess, we learned that the restaurant uses a random order assignment for tables. This was frustrating, as we had hoped to secure a table that could hold our drinks, water glasses, and a bottle of wine. Despite this setback, we enjoyed our mixed drinks and cheese tray, although we were disappointed to learn that the "local cheese" was actually from Tillamook, Oregon.

Unfortunately, our experience went downhill from there. We ordered a 2009 Rhone but were given a 2011 instead. The lamb was billed as a leg of lamb but was actually shredded and tasted only of preserved lemon. The smoked chicken with dumplings was also disappointing, with tough chicken and horseradish-flavored dough balls. The vegetables were also tough and raw.

Halfway through the meal, the manager offered to move us to a larger table, but it was too late to salvage the experience. We left the restaurant at 7:30, and no one had been seated at the larger table next to us during the 90 minutes we were there.

Overall, I was disappointed with the bizarre system of allocating tables at the Farmhouse. It was insulting to guests who had taken the time to make a reservation. I hope the restaurant will consider changing this policy in the future. Unfortunately, I will not be returning to the Farmhouse.

OpenTable is a website that I have used multiple times, and I must say that every time I try to use it, I am in for a dreadful, difficult experience. From logging in to my account to creating a reservation, I am completely baffled as to why a reservation that should have taken 5-10 minutes always takes 30-45 minutes.

Logging in is almost impossible. Instead of simply allowing you to enter a username and password, they have a sadistic system of making you input your phone number or email, and then you wait until they send you an access code via text or email. You wait and wait and wait, and you wait some more for an access code that never comes. You try everything you can think of to sign into your account, but to no avail.

Occasionally, you get an access code, and you enter the code. Then you get an error message saying, "This code has expired." So you try again, get an access code, and you enter the code, only to get a message saying, "Something went wrong, try again later!" And then they add a "cute" ending that says "It's not you, it's us."

Once you are finally signed in, you are lucky if you can make a reservation without endless error messages, always with the sickeningly cute, "It's not you, it's us." Just so you can see for yourself, I have downloaded a screenshot of this error message and shared it below. I have seen this error message so many times that now I am having nightmares of being chased by a vicious octopus!

By the time you finally get your reservation, you are so frustrated that you no longer feel like eating. There is no live phone help, no live chat, and the only customer service available is via email. They get back to you when they feel like it and usually do not give useful information.

I am sick of this website and would kick them to the curb except my favorite restaurant only makes reservations through OpenTable and no other choice. I am almost ready to find a new favorite restaurant.

In conclusion, OpenTable is the worst website on the internet, bar none. It is a shame that such a website has so many issues, and it is even more frustrating that there is no live help available. I hope that OpenTable can improve its services and make the reservation process more user-friendly.

As a Disabled Vietnam Combat Veteran, I made a reservation at Michel's for my wife's birthday. We were both excited for a nice romantic dinner, as we are both in our late 70s. I made the reservation through Open Table, but I also called the restaurant to ensure that we had an open window table due to our fear of COVID. I was relieved to hear that our table was reserved and waiting for us upon our arrival.

Unfortunately, we arrived 15 minutes late due to a malfunctioning car alarm. I called the restaurant to inform them of our delay, and the gentleman who answered assured us that our table was still waiting for us. However, when we arrived, we were met with a disappointing surprise. Another couple, who seemed to be very friendly with the hostess, was led to a window table and talked with her for about five minutes. When the hostess returned to her station, she informed us that we would have to wait a little longer for our table.

We were then escorted to a terrible table with a concrete wall backing. It was obvious that the hostess had given our table to her friends. When we asked her why we didn't get our requested table, she became very defensive and downright nasty. We explained that we were promised a window table due to our age and COVID concerns, but she replied, "We don't promise anything to our customers."

With such poor customer service, we decided to leave the restaurant. However, the manager intervened and attempted to find us a nice window table. Unfortunately, it seemed that the hostess had already given all the best tables to her favorite customers.

I will never return to this restaurant, and I urge all Veterans not to frequent this establishment. Additionally, I understand that it is Japanese-owned. Having spent 30 years working in Japan, I know that the Japanese would never treat customers like this. Therefore, if you are a Japanese tourist, I advise against eating at this restaurant. You will be disappointed in the customer service, and it is truly embarrassing.

In my opinion, the management needs to take action and fire the hostess. She is the first person that customers encounter upon arrival, and her behavior ruined our entire evening. It is clear that she is beyond trainable and should not be representing the restaurant in any capacity.

I recently had an experience with OpenTable that left me feeling disappointed and frustrated. I wrote a review about my experience at a restaurant called Dream Cafe, but for some reason, it has not been published. I have made multiple calls to OpenTable to try and find out why, but they have not been able to give me a clear answer. It seems like their loyalty is solely to the restaurant owner, and they are not interested in hearing the opinions of their customers.

I am starting to question the authenticity of even the positive reviews on OpenTable. If they are not willing to publish negative reviews, how can we trust that the positive ones are genuine? My experience at Dream Cafe was corroborated by other diners who wrote reviews on TripAdvisor, so I know that my experience was not unique.

Here is what I wrote in my review: We booked a table at Dream Cafe through OpenTable and were seated at 8:00 pm on 9/26/15. We waited almost 2 hours for our entrees, which never came. We only had an appetizer and a small salad as part of the 4 course prix fixe menu. We had to leave at 9:50 because we had pre-purchased movie tickets. The chef/owner started yelling at us from the "kitchen," so my husband went to talk to him to see what his issue was. The chef started verbally accosting us with expletives and said that he didn't care that we didn't get our food and that we should never come back. He was yelling loud enough for the entire restaurant to hear. If I were another guest and heard this treatment of another diner, I would never return.

We later discovered that the chef/owner had cancelled our OpenTable reservation 20 minutes after we left so that we would not earn our points. We paid our check, which is date and time stamped, so it was clearly not a cancellation. We checked reviews on TripAdvisor and discovered that he has done this before. It is just unbelievable.

As for the chef/owner's threat to never return, he has nothing to worry about. We have no intentions of ever returning. If he continues to treat his guests this way, and if other negative reviews on TripAdvisor are any indication, the future of this restaurant looks bleak.

Overall, my experience with OpenTable has been disappointing. I feel like they are not interested in hearing the opinions of their customers, and their loyalty seems to lie solely with the restaurant owners. I hope that they will start to take negative reviews seriously and publish them, so that other diners can make informed decisions about where to spend their hard-earned money.

I gotta say, I was pretty disappointed with my experience using OpenTable for New Year's Eve dinner. I mean, I get it, it's a busy night and all, but come on. I had reserved a table for ten at a restaurant on December 9th at 7pm, no problem. But then, on December 30th, I get an email confirmation saying my reservation is at *4pm*. What the heck? I message the restaurant and they tell me they close early on New Year's Eve. Why didn't they tell me sooner? I had to scramble to find another place to eat.

So, I make another reservation through OpenTable at a similar restaurant down the street. Reservation goes through just fine. I call and leave a message telling them my situation and that I'll call back to confirm the next day. But then they call me in the afternoon on December 31st to tell me they're also closing early and can't keep the reservation. Ugh.

I don't know whose fault it is that OpenTable didn't have the correct New Year's Eve hours, but it was frustrating to have two reservations fall through. I ended up having to make a phone call to another restaurant and even then, when we showed up, they said their oven was broken and couldn't take us. We finally found a place to eat, but they forced us to order from a price fix menu and were super slow. We had to ask for our dessert to be wrapped up to go and they never gave it to us.

I'm giving OpenTable two stars instead of one because I've had successful reservations in the past for just a few people on a regular night. But I've definitely learned my lesson and will probably just call for reservations from now on.

I recently had a reservation at Legal Sea Foods in King of Prussia to celebrate a special occasion with my family. The restaurant is a bit pricey, so it's not a place I would normally go to unless it's for a special occasion. We were seated a few minutes after our reservation time, but the food was prepared and delicious. Our waitress and staff were attentive while we were at the table. However, I had an issue with the basic hygiene of the restaurant.

I went to the ladies' room to wash my hands after using the bathroom. To my surprise, all three built-in soap dispensers were empty and appeared broken. The single wall-installed soap dispenser was also completely empty. I opened the soap dispenser and found an empty, very dried up bag in it. I wondered how long it had been since there was soap in this bathroom! I took the dried soap bag out of the dispenser and carried it out of the bathroom to ask the nearest employee to please get more soap. I said I did not want to return to my table and eat dinner until I had properly washed my hands. The way the employee and two of his co-workers looked at me, you would have thought I had 3 heads. I waited by the bathroom entrance while several employees glared at me, as if I had done something offensive. REALLY, I just wanted to wash my hands with soap. A few minutes later, another employee showed up with a new bag of soap in hand, and as she installed it, she proceeded to tell me that like me, she also is OCD. OCD? Really? It's OCD to want to wash your hands with SOAP? I am not sure why the Legal Seafood staff had to criticize me like I was crazy for simply wanting to wash with soap. Again, pretty basic stuff. Why was this such an ordeal?

Washing hands WITH SOAP is actually required by the Department of Health, especially for employees who are serving food. Most restaurants have signs posted that Employees MUST Wash Their Hands. In this case, it looked like there hadn't been soap in there for quite some time. I wonder just how many meals Legal Seafood served that day (or before that) when employees didn't get to wash their hands. To be fair, there is a hand sanitize dispenser about 3 feet outside the bathroom if you look for it. But by then you've already touched door handles with pee-soaked (or worse) hands. Just saying, rude staff and disregard for basic hygiene skills turned a potential 5-star review into 2-stars.

My password stopped working out of nowhere, and I had to reset it multiple times, but it never worked. I didn't have the time to deal with it until today. I found out that my account was deactivated because of too many no-shows, but I never no-showed! I only made seven reservations over a few years, and I have photos to prove it. It's ridiculous that they would say I no-showed. My account was deactivated in 2016, but I made a reservation in 2018 that I kept.

Today, I tried to reset my password four times in a row, but it never said that my account was deactivated. I tried to make a new account with the same email, but it didn't work. I had to contact customer service through chat because there was no phone support. The representative told me that he would reopen my account as a one-time courtesy, but he couldn't do it until Monday.

It's mind-boggling. I don't know why they would do this, but it seems like they're shortchanging people from getting their diner points or maybe so the restaurants don't have to pay OT for the reservations. Suddenly, the chat stopped working, and I couldn't get in touch with customer service. I sent emails and texts, but the chat wouldn't go through.

It's annoying. They're making money off their diners, but there's no way to monitor what they're doing with your information and reservations. Even with photo proof of keeping the reservations, they still won't fix it. It's crazy.

I don't need this to survive, but it's wild that all this happened, and I didn't even know about it. If my account worked properly, I would've had at least 25 other reservations made and kept to get the diner points. So they basically just sell my information, email address, etc., and I get nothing in return.

Opentable has been receiving a lot of complaints lately due to their misleading terminology and requirements on their website. Many consumers are not aware of these requirements and are left feeling confused and frustrated. I recently had an email exchange with Opentable regarding their VIP status and the requirements to achieve it.

I noticed that some reviewers had a special designation for VIP status and decided to look up what it meant. According to their website, 12 honored reservations in a year designates you as a VIP. I had at least 12 honored reservations that were completed in 2018 but never saw the VIP designation associated with my account. I reached out to Opentable to inquire about this and to see if there were any benefits to having VIP status.

Their response was not what I was expecting. They informed me that in order to achieve VIP status, I needed to honor at least one reservation every month for 12 consecutive months. This requirement was not mentioned on their website and left me feeling confused and frustrated. I suggested that they update their website to include this requirement to avoid any confusion in the future.

Opentable did acknowledge my suggestion and promised to pass it along to the proper channels to get the wording changed. They also informed me that VIP status is granted automatically when one reservation is honored every month for 12 consecutive months. The VIP status on your account is just a tag to let the restaurants know you book and honor reservations often.

Overall, my experience with Opentable was not the best. Their website can be misleading and confusing, and their customer service could use some improvement. However, I will continue to use their service as it is still a useful tool for making reservations at restaurants.

I recently had the pleasure of dining at OpenTable for brunch and it was an experience worth sharing. My server, Jenna, was a gem. I asked her for advice on whether the buttermilk biscuits or the scones were worth the carb count and she recommended the Lemon-Lavender Scones with such warmth that I couldn't resist. And boy, was I glad I listened to her! The scones were perfectly warm, with a delicate crunch outside and flaky tenderness inside. The lemon curd with a creamy whip and blueberries was a winning combination that I didn't expect. Jenna was right when she said that brunch should start with something a little sweet.

The Fruit and Berry Bowl was another highlight of the meal. The fresh fruit wasn't drowned in yoghurt, and the balance was just right. The rich, slightly tangy yoghurt was dolloped around the dish, not mounded beneath, so you could draw some of it with each bite of fruit. The toasted almonds added just the right nutty texture and crunch. The portion size was perfect, not too much, not too little. And the best part was that everything was worth eating. Even the melon, which can often be a hit or miss, was delicious in this dish.

Although the place was packed on July 4th at 12:30 and I arrived a bit early, Jenna kept her eye out for me and informed me that my eggs were taking longer than expected. That simple gesture showed that my server cared. The Posh Brunch provided a nice mix of "upscale" and "down-home." The eggs were luscious, perfectly hot, and deftly flavored with a musky-woodsy scent of truffle that wasn't overdone. They were light as a cloud in a soft curd, not too soft nor too tight. The portion size was appropriate, although I could have gone for a bit more of the eggs. The spinach was tasty but a bit lost below, and the abundance of lettuce with vinaigrette created the most volume on the plate. The simple roasted potatoes were welcome, but I wished for a more upscale treatment of the potato, like a hot potato salad with celery, scallions, bacon in a warm bacon-red wine vinaigrette.

To accompany my meal, I requested a tomato juice drink but didn't want the "frat boy" Bloody Marys that dare you to imbibe as many Scoville units as possible before calling the paramedics. The bartender created a lovely tomato and muddled cucumber vodka cocktail for me with a fragrant bouquet of fresh basil on top. It was as insightful as the fare it accompanied.

Overall, OpenTable provided fine food and fantastic service. I highly recommend it for brunch or any other meal.

https://www.youtube.com/watch?v=lhbLXf90pp4

please watch this YouTube video. I was a server in a restaurant in Great Falls VA. A diner left a review on opentable.com accusing me of being a racist. It has ruined my life and my restaurant career. I complained to opentable.com about the review and not only have they refused to act or investigate, but they have blocked me from calling their customer service number. They have blocked me from chatting online with them. And i can't even send them an e-mail anymore. They called me from a private phone number using a threatening tone telling me not to call them anymore. Is this not criminal intimidation from a corporation? Is an executive from opentable.com allowed to call me from a private number and intimidate me? Please take the time to watch this YouTube video it will explain it all. I'm going to go public with my experience with opentable.com even more so now that they have blocked me completely out.

I had a reservation for Amada in Philadelphia through opentable.com on October 9th at 8:00pm to celebrate my wife's birthday. We arrived at 7:50pm and gave our name to the hostess. Unfortunately, she could not find our reservation and asked for a phone number to locate it. After finding it, we were told to wait at the bar until a table became available. It was strange that the hostess seemed lost when someone from Amada called to confirm my reservation on October 7th at 1:51 pm.

The hostess informed us that it would take 10 minutes to get our table and asked us to go to the bar. She promised to come and get us when a table became available. However, after waiting for 40 minutes, we went to check the status of our table. We were disappointed to learn that there was no table available yet. We asked if they had planned for such situations, but we were told that they did the best they could. We felt that they did not care about how long we waited.

Jose Garces is a famous chef, and we expected better from his restaurant. We were disappointed with the way we were treated. The hostess did not even bother to check and see what she could do to help us. We left the restaurant feeling very unhappy and will not go back to any of Jose Garces' restaurants or recommend them to anyone.

It is essential for restaurants to have a system in place to handle reservations and ensure that customers are not kept waiting for too long. We hope that Amada and other restaurants will take steps to improve their reservation systems and customer service. We believe that Jose Garces should be more careful in the type of people he hires, as they are a reflection of him. We hope that our experience will help Amada and other restaurants improve their services and provide better experiences for their customers.

If you're a restaurant owner considering using Opentable, be prepared to shell out some serious cash. The app claims to have a large community of diners who will discover your restaurant, but in reality, you'll be hit with exorbitant booking fees. And even if you're doing your own marketing, most of your reservations will still come through Opentable.

When I asked for data on how many reservations were actually from people who discovered my restaurant through the app, Opentable had no answers. They also aggressively compete with SEO, making it difficult for restaurants to drive traffic to their own websites for reservations.

To add insult to injury, Opentable sends out reward "cheques" to their users, which they expect restaurants to accept as cash. But these cheques are borderline fake and can't be deposited at most banks. It's no wonder that so many people have complained about not being able to redeem their rewards.

Overall, I'm extremely disappointed with Opentable and would caution any restaurant owner against using their services. The fees are simply too high and the rewards program is a complete scam.

Me and my colleagues were in St. Louis for a conference and trade show, and we wanted to take a customer out for dinner. We found a restaurant on OpenTable and the app seemed to work well on my phone until I hit the reserve button. That's when the trouble began. I received an error message stating that the reservation failed. I was getting worried because it was getting close to the time to pick up the customer, so I put my phone away and left. We ended up going to another restaurant since the reservation for the other failed.

When we returned back from dining out, I received an email from OpenTable that was not very friendly. They were upset that we didn't show up for our reservation, but their software had told us that the reservation had failed! I told them about their software failing, but they didn't apologize for the issue. Instead, they lectured me again in another email that was not friendly at all. They told us that we should do what we can to cancel reservations we won't be able to keep because no-shows are extremely costly to their valued restaurant partners. However, as a courtesy to us, they would remove the "no-show" from our dining record. I couldn't believe it! This all happened because THEIR SOFTWARE TOLD US THE RESERVATION FAILED!

I looked at their website to try to find a live chat or any other way to remove all of our info from their systems because there's no way we are EVER going to use OpenTable again. Unfortunately, I couldn't find any way to do that. It's frustrating because their software caused us so much trouble, and they didn't even apologize for it. I would not recommend using OpenTable to anyone.

So, let me tell you about my experience with OpenTable. My wife and I were looking forward to a romantic Valentine's Day dinner at a fancy restaurant. We booked our reservation weeks in advance through OpenTable and received a confirmation email shortly after. We were excited to see what the chef had in store for us and had been anticipating this special meal for weeks.

However, our excitement quickly turned to disappointment when we arrived at the restaurant and were told that our reservation had been cancelled. Apparently, only those who prepaid were able to maintain their reservation, and the rest were cancelled. We were shocked and confused because we never received any request to prepay or any email or call advising us that our reservation had been cancelled.

As you can imagine, we were extremely disappointed and frustrated. We had driven 45 minutes to get to the restaurant, and now we were left without a reservation on Valentine's Day. It was a huge letdown, and we felt like OpenTable had failed us miserably.

I have to say that I will never, ever try booking a dinner reservation through OpenTable again. It's just not worth the risk of being let down on a special occasion. If you're reading this review and considering booking through OpenTable, I would highly recommend that you think twice. You don't want to end up like me, left out in the cold on what was supposed to be a very special dinner occasion because you put your trust in OpenTable.

In conclusion, OpenTable may seem like a convenient way to book reservations, but my experience shows that it's not always reliable. If you want to avoid disappointment, I suggest calling the restaurant directly to make your reservation. Don't take the risk of relying on OpenTable to manage your special occasion.

Last September, our restaurant group made the switch to Open Table Guest Center. Let me tell you, it was a big mistake. Whoever designed the new Guest Center App clearly has never worked in a restaurant before. Sure, it might work fine for generating reports, but for someone like me who uses it every day to manage reservations, it's a complete disaster. The web version and app version don't even have the same features. And some of the functions that were available on the old Open Table are now gone. It's a total nightmare.

Let me give you some examples of the problems we've been having. First of all, on the web version, we can't even see how many times a table has been turned over. That's a pretty important piece of information for a restaurant, don't you think? And on top of that, we can't even see how the floor is laid out. How are we supposed to manage reservations effectively if we can't even see where the tables are?

Another issue we've been having is with confirmation emails. The system automatically sends out confirmation emails whenever the guest count changes. That might sound like a good thing, but it's actually a huge headache for me as an event manager. Our guest counts fluctuate all the time, and I need to be able to adjust them in Open Table to keep everyone on the same page. But when the system sends out all those extra emails, it just annoys the guests. And if we take their email out of the system, we can't even use it for marketing purposes later on.

I've been told for almost a year now that updates are coming to fix these issues and sync up the web and app versions of Guest Center. But so far, nothing has changed. It's really frustrating, because I know there are some positive functions of Open Table. But overall, this upgrade has been a complete disaster.

I recently had a fancy dinner with my buddies in Atlanta and we spent a whopping $500. We had originally made a reservation at a well-respected restaurant in the southern part of the city. However, when my friends decided to join us, we had to change our plans and make a reservation at the northern location instead. Thankfully, OpenTable made it easy for us to cancel our original reservation and book a new one at the other location.

We had a great time at the restaurant, but when I got home, I was surprised to find two emails from OpenTable in my inbox. The first one was a standard thank-you message, but the second one was quite alarming. It said that I had missed my reservation at Rumi's Kitchen - Sandy Springs on Friday, March 19, 2021 at 6:30 pm and that I had exceeded the number of no-shows allowed. As a result, my OpenTable account had been suspended.

I was extremely offended by this message! I spend a lot of money on personal and business entertainment every month, and the fact that OpenTable would accuse me of not showing up for my reservation when I clearly had changed it to a different location was outrageous. This kind of arrogance and incompetence is exactly why people should avoid using apps like OpenTable and Google.

Overall, I was very disappointed with my experience with OpenTable. While the app may be convenient for making reservations, their customer service and communication skills leave a lot to be desired. I will definitely think twice before using this app again, and I encourage others to do the same.

I recently had an experience with OpenTable, a website that allows you to make reservations at restaurants. My family and I decided to go out for Thanksgiving dinner, so I went on the website to find a nice restaurant that would work for us. I stumbled upon the Bistro website and was impressed by the white tablecloths and napkins. I called the Bistro to see if they took reservations and was told they did for parties of 5 or more. Unfortunately, there were only 4 of us, so we couldn't make a reservation.

On Thanksgiving Day, my husband and I were the first to arrive at the Bistro. We were surprised to see only 4 cars in the parking lot, and then 2 of them left while we were waiting for the rest of our party. When we went inside, we were shocked to see that we were the only customers in the restaurant! The picture on the website was very deceiving, and we were disappointed.

When the waitress came to take our drink order, I told her we had decided not to stay. She asked me why, and I explained about calling for reservations and what I was told. I also mentioned that the picture on the website was deceiving. As my husband and I were leaving, the waitress notified the manager about what was going on, and he started following us to the door. He asked, "What is going on here?" I told him exactly what I told the waitress, and he promptly said a curse word. Needless to say, we were not happy with his language and will not be referring any of our friends to the Bistro at Aspen Grove.

Overall, my experience with OpenTable was not great. While the website was easy to use and helped me find the Bistro, the restaurant itself was a letdown. The picture on the website was not accurate, and the staff was unprofessional. I would not recommend this restaurant to anyone.

I gotta say, OpenTable is not the best. I mean, if I could give them a negative 10 stars, I totally would. I had a really bad experience with them when I tried to buy a gift card for Juniper & Ivy. Their marketing rep, Krista Kerr, straight up lied to me and said that I could buy a gift certificate on their website. But when I went to buy it, it turns out that OpenTable actually sells the gift certificates. So I went ahead and bought it through PayPal, and I got a receipt and everything. But then the person I was trying to give the gift to never got it. Like, what the heck?

So I tried to contact Krista Kerr about it, but she just passed the buck and told me to talk to OpenTable. And when I did, they couldn't even give me a good explanation for why the gift card never got delivered. They just said that maybe the transaction didn't go through, even though I had proof that it did. And get this: my bank statement even says "PAYPAL INST XFER *** OPENTABLE" on the day of the transaction. So what gives?

I tried emailing all three of them - OpenTable, Juniper & Ivy, and Treat Technologies - but none of them ever got back to me. It's like they don't even care about their customers. And now I'm out $150, my sister never got her gift, and they're all just off enjoying their holiday. It's not fair.

Honestly, I'm never going to Juniper & Ivy again, and I don't think you should either. And as for OpenTable, I'm definitely going to think twice before using them again. Especially if there's any kind of gift card involved.

I recently tried out OpenTable for the first time on December 22, 2022. I was on the hunt for restaurants that would be open on Christmas day, and stumbled upon Benihana at 875 N. Michigan Ave. in Chicago. I was thrilled to see that they had availability for a 1pm reservation for a party of 7, so I went ahead and booked it through the app.

However, being the cautious person that I am, I decided to call the restaurant to confirm that they would indeed be open on Christmas day. The person who answered the phone wasn't the friendliest, but they did confirm that the restaurant would be open and even gave me some information about parking. Unfortunately, they didn't have a valet service, but there was a parking garage in the Hancock building where the restaurant was located.

Excited about our upcoming meal, my party and I drove to the restaurant on Christmas day and parked in the garage, which cost a whopping $42 for just 10 minutes of parking. We took the elevator down to the floor where the restaurant was located, only to find that the doors were closed. A maintenance worker happened to be nearby and informed us that the restaurant was actually closed that day.

Needless to say, I was extremely frustrated and disappointed. Not only had I wasted $20 on parking, but now my party of 7 had nowhere to eat on Christmas day. I was angry at both OpenTable and the restaurant for the inconvenience they had caused us. I vowed to never use the app again and to never visit that restaurant.

To add insult to injury, OpenTable had the audacity to send me an email asking why I hadn't shown up for my reservation. It was a complete waste of my time and money.

Thankfully, we were able to find another restaurant that was open on Christmas day - Fogo De Chao. They treated us like royalty and we had an amazing meal that was brought to our table over and over again. They truly know how to treat their customers.

Overall, my experience with OpenTable was a complete disaster. I would caution anyone against using the app, as it clearly can't be trusted. It's a shame that such a promising concept has been executed so poorly.

I recently had my sister come visit me from London for a short weekend. We live in Lower Manhattan and decided to have a nice lunch before heading to iLl Laboratorio del gelato for dessert. We were excited to show her this downtown gem, but unfortunately, our experience was not what we expected.

Upon arrival, we noticed that the ticketing system was not working. We tried to get tickets from the machine, but it was broken. We decided to wait in line and explore the shop while we waited for a server to become available. When a server finally came, she was very unfriendly and accused us of jumping the queue. However, there was no one behind us, and even the customers next to us felt sorry for us and confirmed that we did not jump the queue. The server was also unhelpful with recommendations, which made the whole experience hard to sell.

As someone who lives in downtown and loves to promote downtown foods and restaurants, I was embarrassed to show this shop to my sister. Downtown has a great reputation for friendly service and unconventional flavors, but unfortunately, this shop failed on both fronts. As a cook, I am picky with what I suggest to others, and I will never suggest this shop to any of my clients or friends in the future. The staff needs to be trained to be more friendly and efficient, as it will not sell if they are not. There are many other places we could try, and we really do not appreciate the attitude from the staff. It was a huge disappointment.

To; Steven R. Sullivan 3rd, Managing Member at SMJM LLC It is d/ b/a, The Broadway Oyster Bar. Mark C. Goldenberg, Owner / Operator, Broadway Oyster Bar.
Michael Trares 3rd, Executive Chef, Broadway Oyster Bar. Mary Ann Craft Moramarco, General Manager, Broadway, Oyster Bar.
You invite guests into your restaurant to spend their money and enjoy your cuisine.
You place tables in your establishment with fresh paint.

Customers come in and while eating, they get paint on their hands and clothing!
They pay the bill of $150!
You then ask the customer to do the work to obtain the receipt of the clothing that, you soiled!
I ask you, “is this way you treat, your guests?”
If you can’t do the right thing to appease your customer, then I would say your management and ownership is at “great fault!”

On Wednesday, January 25 at 1:30pm, I took my niece to the Broadway Oyster Bar, in St Louis for her Birthday. We were truly having a great time. However, about half through lunch, I felt something, adhesive! I looked down and there was fresh, florescent green, acrylic paint, on my hands. I asked the waitress, Jordan? “Do you have something to get this, paint off?” She replied, “The artist that painted the tables, was not paid and they, rushed her to complete the work.” She then, brought me 6 wipes and I used all of them, to clean my hands. I was truly not upset, because we were having such a great celebration. However, later in the car, my niece said, “What is that on the sleeve of your jacket.” I looked and it was, green, red and blue acrylic paint from the table. The jacket was practically new and have only worn it twice. I then contacted the General Manager, Mary Ann Craft Moramarco. She asked, “If I could get a receipt. It was their policy, for years now, to obtain a receipt.” I said, I had thrown the receipt away. I then began to try to get in touch with the owner, Steve Sullivan, in hopes that he would help with this, egregious situation. I sent a couple of texts and emails and all of them ignored. Then my niece called the restaurant and asked to speak to management. An employee answered, and said that someone would return her call. Like myself, all communication, was ignored, by her as well.

I ask the Management and Ownership?
Put yourself in my place!
Steve, Michael and Mary, how would you like it if you went to a restaurant and got fresh paint on your new blouse or jacket?
Shame on all of you!

Good Morning. On October 20th (nearly two months ago), I reserved a special New Year Eve dinner at this restaurant. Since we are a group of four (4), it was an undertaking reviewing menus/pricing and selecting something everyone could agree upon.

I recently received a call from this restaurant informing me that they are no longer offering the menu for dinner, but instead a prix fixe only option STARTING at prices in excess of $300.

While this is a clear display of this establishment's inability to plan and lack of how that impacts their customers, I'm left challenged to reserve something similar to what they (and Open Table) agreed upon when I made the reservation with my credit card months ago.

I have since sent them an email, and left a messag for them for which I'd be happy to share; and they have not responded to me.

Beyond their demonstrated poor planning "techniques", they obviously decided that charging three times the price last minute would be more valuable to them than caring for their customers... something which makes me leery in utilizing Open Tabe for future reservations.

a special lunch for my granddaughter's birthday - six people. Two pints of beer were spilt due to a very unstable table which went over my new trousers and new shirt. It took two staff and the manager to stabilize the table with a lot of beer mats! Staff eventually mopped up the spillage and replaced the pints.

we then had to wait for over 40 minutes for our six meals which were not complicated meals but straight forward restaurant meals, it was as if they had forgotten about us and if my son in law had not reminded them about our six meals god only knows how long we would have had to wait.

There was no specific apology and no compensation in the bill to reflect the disappointing incident and wait for the meals.

My son in law and I, with our families dine here frequently however, this incident and the unprofessional way it was managed has changed our minds about using this restaurant/pub again.

I wrote to the manager but there was no reply!

My daughter and I use the same computer so when I try to sign in to OpenTable it defaults to her profile and information. I want to cancel a reservation that I made and cannot complete that task.

What is the purpose of having an e mail account and a password for an OpenTable account if you cannot use it. I called your customer service phone number and spoke with a very nice lady; she mentioned something about cookies and that was why my daughter's information was popping instead of mine. I will admit that I am not very computer savvy but why should I need to be just to make or cancel a reservation

I am very disappointed that your system is not user friendly to a customer who has little knowledge about computers and cookies, by the way I would like to mention that I have no problem signing into other businesses that my daughter and I both have accounts with.

I tried to cancel the reservation directly with the restaurant, but they are not open at this time so hopefully I will remember to call them later when they are open, that would not be necessary if only I could access my reservation on open table,

Your site should have been a simple process complete whether making or canceling a reservation and it is not.

Regards,

Terry Bart

[protected]

Open table customer for 15 years. You can't get through to anyone. They designate your loyalty as a vip. Ha it means nothing. You apply to use 6100 points. You get back $50. Try using it anywhere. You make a reservation using $25 on their website. You go to the restaurant, they tell you it's no good but you have to use it there. You call the number on the card. Nothing they can do. They give you another number. Click, disconnect. You call another number, click disconnect. Now you have a $50 reward reduced to a $0 reward. No service. No real person. Fraud, fraud, fraud. Open table is a fraud. How many millions of dollars has ot made with their reservation system?. They service no one. I am filing a class action suit. This is not the first time that we follow clear instructions, show documentation only to be told. We don't accept anything from ot but you can still make a reservation in their system where it clearly shows the dollar amount where the reward can be used. Do not use ot because they lie all the way to the bank.

I booked a table direct by telephone at the thai marina resturant at sovereign harbour fo a lunch. I received a text the day before the booking, which I assumed came from the resturant, to confirm I was attending. When I replied to confirm, I was charged 15p bu opentable for doing so. As I did not book through opentable I did not expect a third party to get involved and charge me for a service I did not want. This is extorsion. I am extremely angry a t the intrusion.

You sent ne an offer for a 50% reduction for Palm Court Brasserie on 28th January. I booked a table for 2 at 1.00 pm on Sunday 6th February which you confirmed. When I came to pay my bill I was charged 100% of the bill and was told that the discount did not apply on Sunday.

I paid £67.84 wich was the full price.

Please tell me what went wrong in the process and what remedial action you will be taking.

Many thanks.

Ivan Ruben

I live in Portland. On Dec. 9 I booked for 4 persons on Dec. 25 at Zingari in San Francisco. On Dec. 19, when one our party tested positive for Covid, we had to cancel our trip and I canceled the booking on Open Table.
However they have now billed me $200 for no-show, even though it was well outside the 2-day cancellation deadline.
I need this charge waived fully.
This is unacceptable; United and AirBnB all accepted our unavoidable Covid cancellations, which were clearly out of our control. I wonder whether OpenTable was LATE in passing on my cancellation?
I would like you to resolve this issue urgently please. I've been a happy Open Table customer for many years, but as a 75-year-old retiree I can't afford these unfair charges.
Thank you! Greg Hoyos greg.[protected]@gmail.com