OnePlus
Reviews and Complaints

The OnePlus web site promises $30 savings and free shipping on Buds 3 to buyers of cell phones. I purchased phone on 16 February 2024. I contacted Customer Care after revceiving and setting up phone asking about $30 Buds 3 savings, plus free shipping. To get a voucher the phone I had to send a few dozen emails, and make a dozen phone calls. Then, two and half weeks later, I get an email giving me a $30 Buds 3 voucher, BUT the voucher was only good for a few days. That's it. Use immediately or lose it. I had to start all over, Finally got a promised voucher and the order page showed free shipping. But, confirm and pay page charged for shipping. OnePlus then says discounts and free shipping are separate vouchers and a buyer can only use one voucher per order. Obviously you can't get the promised $30 savings AND promised free shipping. OnePlus seems to come up with picky excuses every step of the way in order not to fill its promises. If they can't honor these small promises, what makes anyone think they'll honor their warranty?

I own a OnePlus 7T purchased new directly from the company less than 3 years ago. Upon the latest update to Android 12 operating system, group text messaging broke. The response from OnePlus was to completely disable this feature. Instead of fixing the issue or allowing us to roll back to a previous operating system, their answer was to break a very basic core feature of the device. It is unacceptable that they are not providing basic support to a device that I purchased new from them less than 3 years ago.

I asked their rep what the solution was and he said he would take a note that I was unhappy with this feature being unavailable. I even asked about upgrading to a new device and they were unwilling to even help with that. I will not be listing a desired outcome, as I have already purchased a new device from another company and will never again purchase from OnePlus. But they must not be allowed to continue operating in this manner.