NextDirect
reviews and complaints

Ordered relatively inexpensive children's clothes and the delivery charge was significant. During delivery the delivery company (DHL) required additional payment for more than the Next delivery charges for "customs clearance". This was unexpected and significant. Recommend others assume delivery charge will be doubled (or more) when shipper gets payment. Shipping is now greater than the price of the goods.

Been using NextDirect for a while now and I got to say, I'm pretty impressed. The website’s never failed me yet. The clothes are pretty good quality and the prices are easy on my wallet. Plus, they ship crazy-fast. It only took two days to get my order from the UK all the way here to Australia.

The only thing that bugs me a bit sometimes is that the sizes occasionally run a bit too big. But, like, that's not really the company's fault or nothing. If you're worried like me, just use their sizing guide or maybe order a size down from what you normally get. No worries, though, they’ve never given me no sizing mishaps that I couldn't handle.

Overall, I’d call NextDirect one of the top websites I’ve ever ordered clothes from online. Wouldn't hurt to give them a chance.

I recently made my first purchase from NEXT DIRECT and I must say, I was pleasantly surprised. I ordered a total of 33 items, consisting mainly of clothing for my two young children, lingerie for myself, and some bed covers. I was very pleased with the products I received and they were exactly what I had ordered. The colors were true to those displayed in the pictures on the website.

The only setback I experienced was with the shipping process, which I must stress was not the fault of NEXT DIRECT, as they had emailed me the shipment tracking number within 17 hours of my order. However, the delivery service company they use, Aramex, caused a delay in the delivery of my order, which meant that it took me one whole week to finally receive my items. This unfortunate experience left me feeling frustrated and unsatisfied, and I found myself needing to make two complaints to their customer service before I finally got my order.

Despite the issue with the delivery service, I still recommend NEXT DIRECT and I intend to shop from them again in the future. This is because the quality of the clothing I received was excellent and it was exactly what I had ordered. I can't wait to buy more products from them in the future!

I recently ordered 8 pieces of clothes from Next Direct website, and I have to say, I was quite disappointed with the quality. I've been shopping at Next for quite some time now, and I've always found their quality to be superb. But not this time! I was utterly taken aback by the quality of the clothes I received. It felt as if I had ordered from Boohoo instead of my go-to fashion destination, Next.

The knitwear items, in particular, caught my attention as the fabric was thin and almost transparent. It was like wearing a piece of tissue paper. Although two of the items were acceptable, the cheaper items were far below my expectations. I advise anyone not to purchase the cheaper items. It's better to visit Penneys instead. Their items are reasonably priced and of good quality.

I must say, I'm quite unhappy with my purchase this time around. The Next store has always delivered excellent quality at an affordable price. However, my recent purchase has left me with quite a sour taste. I will return all the items on my next trip to the Next store.

I hope Next re-examines their quality control measures and brings back the level of quality they are known for. It's disappointing to see such a drop in quality from a brand that I've relied on for years. Overall, I suggest that you tread with caution while purchasing from Next Direct. Make sure to buy only the higher-priced items to avoid such unpleasant surprises.

Well, I just had an experience with NextDirect that was quite a rollercoaster ride. I decided to make a big purchase for my kids, using their measurements and age to pick the right sizes. However, when the clothes arrived, most of them turned out to be far too small and short (never had that problem with Australian sizes).

To add to the frustration, I had to pay $10 delivery fees for each of the three separate purchases, because some of the stock hadn't arrived yet. That's a whopping $30 just for delivery! When I realized that half of the clothes didn't fit well, I had to return them at my own cost - which ended up being around $18.

But here's where it got really messy: one of the items I received was actually faulty. When I tried to get in touch with customer service to request a replacement, I realized that the number had been entered incorrectly. The only option left was to use the chat group, but they told me it was only for basic inquiries and that I'd receive a call. When the call finally came, it was in the middle of the night and I missed it.

After a great deal of frustration, I finally managed to speak to someone who offered me a paltry 20% discount for the whole pack - which didn't even cover the cost of the missing item. They eventually refunded me the price of the missing item, but after all these headaches, costs, and difficulties, I'm honestly not sure I'll ever order from NextDirect again.

Overall, I give them a mixed review. On the one hand, some of the clothes they sell are really stylish and cute. But on the other hand, their sizing seems off and their customer service is not all that great. If you're willing to shell out extra money for delivery and returns, and are prepared for some headaches along the way, then NextDirect might be worth considering. But if you're looking for a reliable, hassle-free shopping experience, you might want to look elsewhere.

I was always really happy with NextDirect, I used to buy a lot of stuff here with no problems. A couple of weeks ago, I ordered many dresses for a wedding and kept one, returning the others. But then something crazy happened - Klarna sent me the whole bill for ALL the items! I was flabbergasted. I called and e-mailed a lot with the customer service from Next, but they were no help. They said they didn't have the order and didn't understand what was going on. This was really frustrating, and I had to wait for days to hear back about the complaints I made. To make matters worse, when I finally got a response back, they still didn't have a solution. Instead, they told me that the package was still at a parcel point. It's like a bad joke, but no one is laughing about this. I have to pay ?244,- for only 1 dress (88,-) that I kept!

When I called the customer service, they said I have to e-mail them. When I e-mailed them, they didn't understand my message, and all I got back were robo-answers. It was really frustrating because I used to love this webshop, but now I'm not so sure. They need to fix this problem ASAP, but the sad reality is that they don't seem interested or capable of doing so. It's terrible!

Overall, I have to give NextDirect a 1-star rating. This terrible customer service experience has left me with a bitter taste in my mouth, and I don't think I will be shopping here again.

I had an experience with NextDirect that I would like to share. I decided to purchase a pair of shoes from their website, spending around 150 euros. As soon as my order arrived, I noticed that although they were the correct brand and size, they were a different model than I had ordered.

Upon contacting NextDirect about the issue, I was impressed with the prompt reaction that I received from their customer service team. They responded quickly and were very helpful in arranging for a full refund of my purchase. They also asked me to return the shoes to the UK and stated that they would reimburse me for the cost of returning them once I submitted the bill.

However, when I took the shoes to my local post office, I was shocked to learn that the cost of returning them would be approximately 150 euros - the same price as the shoes themselves! I wrote back to NextDirect explaining the situation, and requesting that they provide me with a return label instead.

I was pleasantly surprised when the customer service representative responded by telling me to keep the shoes, rather than pay an exorbitant amount to return them. Although my boyfriend didn't like the shoes, and I'm not sure what to do with them now, I felt that NextDirect went above and beyond to resolve the issue in a satisfactory way.

Overall, I was really impressed by NextDirect's customer service - especially since I had read some negative reviews of their service prior to making my purchase. I would definitely recommend this company to anyone looking to purchase items online.

So, I recently had an experience with NextDirect and let me tell you, it was not a pleasant one. I was trying to make a payment online for an order, but I was informed that it didn't go through. So, the very next day I placed another order hoping that this time everything would be sorted out for me. However, just an hour after my second successful purchase, I received a notification that money for my first order has also been deducted from my account.

What a mess, right? But wait, it gets worse. I eventually received an email from SkyNet stating that I owe them R1365 for customs clearance for the first order. Mind you, this is more than the actual price of the clothes I had ordered! And to make matters worse, I started panicking, wondering how much the customs fee would be for my second purchase. At this point, I was feeling overwhelmed and like I was in over my head.

So, what did I do? Well, I tried to contact NextDirect's customer service for help. But instead of calming my nerves, I ended up getting even more frustrated. I spoke to two different representatives, explaining my situation and requesting a refund. But to my dismay, nobody could help me or even understand why I hadn't yet received a tracking number for my parcel.

Honestly, I am so disappointed with NextDirect. All I want is a refund and to never order from them again. This experience has been a complete mess from start to finish, and I wouldn't wish it upon anyone.

I recently made a purchase on nextdirect.com in December and was later informed of custom fees. They said that they would send me a payment link for the custom expenses. However, they split my order and sent me only one payment link. I ended up paying for the first part, but I had not yet received the second part. After multiple attempts to contact them, they still did not send me a link for the second part of my shipment. Sadly, the second part of my order was returned to the company, and they were quick to give me my payment back.

I was upset that the prices for the same products had doubled when I tried to order them again. The customer service team told me that they were having a software problem, and they would fix it in a few days. Sadly, despite waiting, the prices kept increasing. I contacted them again, and they offered me a discount of only 15% after increasing prices by almost 120%.

I had bought those products as gifts for my nephew. You can understand the embarrassment I felt when I had to tell him that I couldn't get him his gifts. It's frustrating when a company does not take responsibility for their mistakes and wastes so much of your time. It was not my fault, yet the customer service team still couldn't help properly. I advise you not to shop on that website as it will leave you feeling frustrated and underappreciated.

About two years ago, I stumbled upon Next Direct, and it was a lifesaver for me. Being someone living in The Netherlands, it's difficult to find great quality workwear that matches my size and budget. Ever since then, I've made multiple purchases, including dresses, suits, shoes, and accessories. Honestly, I love their stuff.

What's even more fantastic is that I usually get my packages within two working days via DHL. However, there were a few instances where it took a bit longer, but that was okay. The tracking information that Next provided has always been precise and super helpful. Unfortunately, things have changed since Next started using DPD for deliveries to The Netherlands.

DPD sucks. They don't issue tracking numbers, and you can't expect next-day delivery. Honestly, their customer service is a mess, and they always blame their mistakes on the company - Next Direct, in this case. I swear, it's not just me having issues with DPD. Even with other companies, deliveries using DPD have been nothing short of a nightmare.

So if the customer service reps at Next Direct blame their issues on DPD, they have a good reason for it. But to have to face deteriorated service, indirectly caused by DPD is not fair to the customers. There's no other alternative either, apart from Next choosing to go with DHL for deliveries. As customers, we don't have much choice in this matter.

Sadly, expect delays without prior notice, now that Next Direct exclusively uses DPD. Here's an example. My package took more than eight days to arrive because I was waiting for some tracking information. DPD stated that they were waiting for my street number, and my package was languishing in their depot all that time. Thing is, my street number was visible in my shipping address info, but DPD never told me or Next.

In conclusion, as much as I love Next Direct, their choice to exclusively use DPD as its delivery partner for the Netherlands has left me in a sticky situation. DPD's customer service is terrible and unhelpful, not to mention their lack of tracking info, and delays in delivery without notice. Next Direct, for the most part, is doing an excellent job, but this particular decision is carrying repercussions that are; not their making, but impacting the customers.

I recently placed an order for my 2-year-old son's clothing at NextDirect, and I have to say that I was quite happy with the wide variety of options available to choose from. Despite spending $120, the quantity of clothing I received was beyond my expectations, and the cherry on top was that the shipping was free! What a great start, right?

However, the delivery process didn't happen as per the expected timeline and it took around 3 weeks for me to receive my order. All the items that I received were beautiful and of excellent quality, justifying the price I paid. Unfortunately, I was a victim of a payment blunder which made the whole experience bittersweet.

The moment I completed my order, I discovered that some of the items were out of stock and yet I was charged for them. After contacting customer service, I was assured that the charges would be credited back to my account within a few days--and they were! However, things took a turn for the worse, as I noticed several redundant charges on my bank statement amounting to around $500 for a $120 order. Needless to say, I was horrified when my card got declined while shopping in a store!

I contacted the customer service team again and, to their credit, they tried their best to help me. But, they appeared clueless and claimed they couldn't identify any such charges on their end. Still stuck with the issue, I contacted my bank, and they confirmed that nextdirect.com had indeed made the duplicate charges (although pending). There wasn't much they could do except to let me know what had happened on their end.

I tried contacting the customer service team again, and they continued to deny any knowledge of such charges. But, in the end, they acknowledged there had been a mistake and said the funds would be credited back to my account within a few days. Fortunately, after a week, the funds were back in my account, and the whole ordeal came to a close.

Although, I was pleased to have my money returned, it was a hassle and a true head-scratcher to deal with such a payment issue, especially for some clothes. I know the quality and affordability of clothes at NextDirect.com are exceptional, which is why I'm disappointed that I had to go through this. I would have loved to shop there again, but I'm hesitant because of the possibility of a recurrence of the same issue. Nevertheless, I might still give them another chance as I'm impressed with the quality of their clothes.

I recently used NextDirect for some online shopping. I was quite excited to receive my package, but unfortunately, I experienced some delays. Although my payment was processed quickly, my goods did not arrive when expected. I was quite disappointed because I was eagerly waiting to receive my items.

As I waited for my package, I tried reaching out to their customer service department to inquire about the status of my order. I tried using email and live chat but didn't receive any feedback. When I called their call center, I was put on hold for a long time without any resolution.

After waiting for several days, I still had not received any updates or feedback from NextDirect. I was very disappointed with the lack of customer support and communication. It was frustrating to feel like my concerns were not being heard.

Despite the issues I faced, I would still consider using NextDirect again in the future. However, I hope that they improve their customer service and communication with their customers because it's an important aspect of any business.

I wouldn't recommend buying anything from NextDirect (nextdirect.com) as it's a complete sham. I wish I had known before purchasing, but unfortunately, my package was "lost" by the courier. They claimed they could offer me a discount of 15% if I repurchased, but seriously? That's not a real solution. They should either offer a full refund or resend the package at their cost as quickly as possible. It's a massive rip-off, and it's not worth the time or money. Don't fall for their scam! It's just a ploy to get more money out of you.

So I decided to give NextDirect a try when I saw a dress that I wanted to purchase online. The price was over 700kr, but I found the whole process easy and convenient. However, my excitement was short lived when I received my parcel within just four days.

To my dismay, the dress was visibly dirty at the bottom and even had some hair on it. It was obvious that it had not been checked properly before being sent to me. I was very disappointed and frustrated with the whole situation.

However, I decided to take action and sent the dress back to NextDirect right away for a refund. I have yet to receive my money back, and I am hoping for a quick resolution to this matter.

Overall, my experience with NextDirect has not been a positive one. The lack of attention to detail is concerning and has left me hesitant about making future purchases from this company.

and I am still waiting for my money. I did not expect this from a big and established company like NextDirect.

Firstly, let me express my dissatisfaction with the customer service of NextDirect. It has been a frustrating and disappointing experience for me. In October, I requested a refund of $64 and it has been almost 8 weeks since then, but I haven't received any credited amount yet. Every time I contact their customer service through email, they apologize and promise to resolve my issue as soon as possible, but no actual actions have been taken. It is really frustrating to receive empty promises instead of getting the issue resolved.

I had great expectations from NextDirect, being a big and established company with a good reputation, but unfortunately, they have failed to meet my expectations. I expected them to handle my case professionally and timely, but they have failed to do so. It is disappointing to see a company not taking their customers' issues seriously and leaving them unsatisfied.

I understand that sometimes things don't go as planned, and there might be delays or problems, but the way NextDirect has handled my case is unacceptable. It has left a very negative impact on my experience with them, and I would think twice before using their services again.

In conclusion, I would not recommend NextDirect to anyone. Their customer service is unprofessional and unsatisfactory. If you value your time and money, I suggest you look for other alternatives and avoid NextDirect.

I recently decided to buy a pair of shoes from the website NextDirect (nextdirect.com). However, I experienced some issues during the purchasing process and wanted to share my experience.

Firstly, after placing my order, I didn't receive a confirmation email. It worried me because I like to have confirmation of my purchases. So, I reached out to the customer service team via email to inquire about it. They responded quite quickly, but unfortunately, they gave me an inactive tracking number for my order.

I waited patiently for a few days, hoping that I would receive an update about the shipment. However, I received an email saying that they 'got my return'. It was very confusing because I hadn't even received the order in the first place! The email also stated that the money was refunded, but when I checked my bank account, it was still the same amount.

What made my experience even worse was that the customer service team didn't take responsibility for their mistake. They didn't offer any apologies or reassurance that the problem would be solved soon. I felt frustrated and disappointed after this experience, and I wouldn't want anyone else to go through what I did.

In conclusion, I would not recommend NextDirect to anyone based on my experience. I felt deceived, and it was a big waste of my time and energy. I hope that they can improve their customer service in the future and take more accountability for their actions.

Got an order for a cushion from NextDirect back in October of 2020 and it was supposed to be delivered by November 16th. However, I was left waiting with no word from them about any updates or delays. Couldn't get hold of them easily either, it was quite a struggle. Eventually after a few tries on the phone, I got through to them and was informed that I would be receiving a refund. Despite sending an email to their complaint department, I still have heard nothing back and to add insult to injury, their website is still promising the delivery of the same item within a week. Their customer service is definitely nothing to write home about!

I recently, like really recently bought a pair of dope loafers (you know how it is, gotta keep up with the fashion trends) from the NextDirect website.

They came hella fast, like faster than I expected. But here's the thing, the sizing was all funky. Like I ordered a size 11, but it was like two sizes too small. Super wack, right?

And not only was the sizing off, but the quality was pretty weak sauce. The materials were mad cheap, and there were some janky finishes on the leather. The stitching was all wonky too. It just wasn't a good look.

All in all, not worth the cash. Definitely a waste of time and money, yo. I'm not trying to deal with that again. Peace out, NextDirect.

I recently made a purchase on the website NextDirect.com and I must say I was quite pleased with the overall experience. However, there were a few small hiccups that left me feeling a bit disappointed.

Firstly, I ordered a naughts and crosses board with gold pieces, which looked stunning online. When it arrived, I was initially quite taken aback as it only had 8 pieces instead of the customary 9. I rang up their customer service to inquire about this and they informed me that this is how the product is supposed to be and nothing was missing. I found this a bit odd as, in my opinion, a board game should always come with the complete set of pieces, regardless of how it is meant to be played or displayed. Unfortunately, they were not willing to provide me with an extra piece, which was a bit disappointing. Despite this setback, the board still serves as a lovely ornament in my home.

Another small issue I had was with the marble board. After reading the product description, I assumed that the board would be made of real marble. However, upon receiving the item, I realized that it was not made of genuine marble. Additionally, there was no felt padding underneath the board. While these are relatively minor details, I do wish the product description had been a bit clearer regarding the composition of the board.

Overall, I think NextDirect.com has some wonderful products available for purchase. Despite the aforementioned issues, their customer service was quite helpful in addressing my concerns. I would definitely consider buying from them again in the future.

I recently had a shopping experience with NextDirect (nextdirect.com) and I have mixed feelings about it. While the items I received were of good quality, I cannot say the same about their customer service.

Unfortunately, one of the items from my order got cancelled by NextDirect, without any warning or notification. That was very disappointing, as I was looking forward to getting it. Moreover, the rest of my order arrived two weeks later than the initial delivery date.

I contacted the customer support team, hoping to get assistance with my missing product, but to my surprise, they were not helpful at all. They seem to think that there was no problem since my package was delivered, even though an item was missing. To make it worse, they have failed to provide me with a refund for the missing item.

I tried to communicate with them via chat and complaints, but it seems that they are not interested in resolving the matter or taking responsibility for their mistake. This lack of interest in resolving my issue left me very disappointed with NextDirect.

All in all, while I appreciate the quality of the items I received, the poor customer service experience I had with NextDirect makes me hesitant to shop with them again. I hope they improve their customer service skills in order to provide a better overall shopping experience.

I recently gave NextDirect a go and ordered four items from their online store. The first set of products arrived on the 24th of December 2021, followed by the second batch on the 29th of December. While I'm happy that my order finally made it to me, I can't help but feel that the delivery was a tad slow considering that I placed and paid for my order on the 6th of December 2021.

To be honest, if I hadn't reached out to Paypal for assistance, I'm not entirely sure if my items would even have turned up. I contacted Next Direct's customer service team multiple times, but I didn't receive any satisfactory responses, nor did I receive any helpful updates from SkyNet (the delivery company). It was only when Paypal became involved that things began to move forward.

Despite the delays and communication mishaps, I have to say that the products themselves are of good quality and look just as amazing as they did online. But as much as I adore my new purchases, I'm still disappointed that the delivery process took longer than necessary. Hopefully, Next Direct can improve their logistics and communication systems soon so that others don't have to go through the same ordeal I did.

Overall, while I have mixed emotions about my Next Direct experience, I'll still consider them as an option for future purchases. Perhaps I'll just take into account that their delivery times might be slower than expected and keep that in mind when placing my next order.