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On the 2nd October boarded BAflight from Aberdeen to Heathrow 6.55
missed connecting flight to Marseille stranded In Heathrow not another flight there and was then diverted to Barcelona as that was next port of call. We were then stranded in Barcelona until after midnight due to a mix up with your agents.
Finally got into a hotel at 02.30 on Tuesday losing our first day on the cruise.
When on board everything was ok until they started charging taxes on your drinks. This was supposed to be a free at sea holiday without any extra costs as I have had previously with you. It certainly put a very bad atmosphere on the holiday but after 2_days it was taken off.
On our return journey from Marseille it was just as bad totally shambles.
Having been off the boat for 07.00 we finally got on board the for
the captain to hold the flight for 25 passenger's of the cruise which meant we missed your flights again and NCL finally got a flight at 21.35 finally made it home just after midnight instead of 4.40pm
It have It a long and tedious journey home totally exhausted and to finish it off
Was diagnosed with Covid.
Desired outcome: Rebate to cover inconvenience and stress
