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Viking River Cruises Customer Care Service

Viking River Cruises, Inc.

5700 Canoga Avenue Suite 200
Woodland Hills
California
United States - 91367-6569

Customer Support Phone Numbers

User
phones:
+1 877 523 0579 0 4
Business Management
Principal: Mr. Joost Ouendag (Vice President)
Customer Contact: Ms. Stephanie Maldonado (Customer Relations Manager)

Business Category
Cruises, Travel Agencies & Bureaus
 
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Viking River Cruises Complaints & Reviews

Viking River Cruises / Cruise Not Taken

Jf
J Field on 2016-04-23
My husband and I were to leave for a 2-week cruise on the Danube Thursday April 21 from Amsterdam to Budapest. A week before we were to leave, we received notice that due to low water levels we would not be going through the locks and that we would be scheduled to disembark from the ship...

Viking River Cruises - California, Woodland Hills / Airline tickets that they booked for my husband and me.

Na
nancy cooney on 2016-04-07
RE; BOOKING #2874853 My husband, John Caufield and I (Nancy Cooney) booked a trip in July, 2015 on river cruise Paris/Normandy and three day pre trip option to Paris, to depart 4/25/16 to 5/6/16. I received our airline ticket information and we are now booked to leave Phila, fly to Atlanta...

Viking River Cruises - California, Woodland Hills / Trip cancelled-what is a ship re-deployment?

El
elaine47 on 2016-03-20
Have traveled with Viking River Cruises twice before and had no major complaints. Always considered them a top-notch company. We put down a deposit for the Castles & Legends Cruise aboard Viking Prestige for Oct 26-Nov 6. 2016 (first 4 days on land with Oct 30-Nov 6 on the actual ship...

Viking Cruise Lines - California, Woodland Hills / Re: inaccurate, uncorrected Cruise statements

Ma
Marilee smith on 2016-02-06
After three calls to correct incomplete statements--that don't include the Nile cruise of (i believe) 2009 along with eastern European Odyssey & China Yangtze And being told each time that it was taken care of... I received latest statement INcomplete again. Since Viking seems unable to...

Viking River Cruises - California, Woodland Hills / River Cruise from Basel to Amsterdam departing November 21, 2015

Pa
Paul Bell 1 on 2016-02-06
We had traveled on Viking previously in 2014 aboard the Viking Idun from Budapest to Passau and then took an extension to Prague. It was our second river cruise, having sailed with Uniworld on the Volga from Moscow to St. Pertersburg the year prior. We found both cruise lines offered...

Viking River Cruises / Helping disabled clients with Viking booked airline tickets when canceled

Re
Reviewer73048 on 2016-01-23
On a return trip home from a Viking river cruise, traveling with my handicapped wife, my confirmed airline seat on Air France was given to another person. Air France requested my handicapped wife fly alone, because the airplane was over booked. Later I was offered a seat of lower...

Viking River Cruises / mailings

Su
susieq100 on 2016-01-23
Please remove our names from your mailing list. We have moved and do not want paper mail at this time. Address: Box 4791 Barrhead, AB. T7N 1A6 Also being sent to: Site 4, Box 15, R R 2. Barrhead, AB. T7N 1N3 Stewart and Ruth Ann Fauser Thanks

Viking River Cruises / Information provided on cruise yet to come.

Re
Reviewer49749 on 2016-01-17
After four contacts on 17 January 2016 about 1360 hrs. Constantly asked for my booking number which I did not provide. I saw no reason to provide that as the information was generic. I was unable to obtain the arrival time in Amsterdam of Grand Tour of Europe departing 4 June arriving 18...

Viking River Cruises - California, Woodland Hills / Lies until they have you trapped on board

Ke
Kelliohio on 2016-01-12
This was our second Romantic Danube River Cruise with Viking. Our first trip was wonderful and we had bragged and suggested to many of our friends and family etc. they they go. We asked our children since that they were old enough if they wanted a traditional Christmas at home of if they...

Viking River Cruises - California, Manhattan Beach / Viking Ruining Our Family Christmas

Re
Reviewer59948 on 2016-01-11
We got stuck on board because they did not follow the schedule twice... Food was not available as promised. Bought the Silver Package but refused to buy liquor once it ran out due to end of year iventory, Beds not properly put together (paid for 2 staterooms. We moved the furniture...

Viking Cruises - California, Woodland Hills / Incessant mailings

Re
Reviewer32378 on 2016-01-07
Several weeks or more ago I sent an e-mail asking to be removed from their mailing list. Now they've added my sister's name (same address) and we got two catalogs each in 2 days' time, Jan. 5 and 6. Please...we'd like to save the trees! Patricia Turner, customer #1182601185 Sarah Parslow, customer # 9849571806 2215 River Ridge Rd. DeLand, FL 32720-4321

Viking River Cruises - California, Los Angeles / Danube Romantic River Cruise

Pa
pawhat on 2016-01-06
I was on the Romantic Danube trip from Budapest to Nuremberg 11/14/2015 to 11/21/2015. I will never travel with Viking again! Viking's management only cares about filling out the capacity of the each cruise ship. I have listed a few of my issues with the company below... 1) Safety on board...

Viking River Cruises - California, Woodland Hills / Booking nightmare

Ma
MargF on 2016-01-05
We are in our 70s and were caught with the Viking TV commercial with promise of easy, no worry-travel. We used Viking twice before for flight booking and the cruise and it was good. We recommended them to friends and relatives. This time we booked an Ocean cruise for 2016 thinking we will...

Viking River Cruises - Alabama, Huntsville / Budapest River Cruise

Do
Donald Horst on 2015-12-20
Viking River Cruises people purposely deceive innocent travelers by failing to explain the methods by which people in the Central European countries use to exploit money from them. As a result, the rest of us who have never used Viking's services are left to decide for ourselves whether or...

Viking River Cruises - California, Woodland Hills / Terrible Communication Policy

Rf
rfcrouc on 2015-12-08
We just returned from a November 8, "river cruise" with Viking that turned into an expensive bus trip. Viking was fully aware of numerous prior cruise problems caused by low river levels yet failed to notify it's customers of the serious impact. Corporate tells me that they only notify...

Viking River Cruises / Rhine Getaway - River trip by BUS

Re
Reviewer25835 on 2015-12-01
My wife and I booked a river cruise with Viking. The Rhine Getaway from Amsterdam to Basel, Switzerland on the longship Idi, starting 11-07-2015. Or at least the first days were on the Idi. Then after the Marksburg Castle we were cattle-car loaded onto a day boat with the passengers from...

Viking River Cruises - California, Woodland Hills / Air Department/ Viking Air

Mg
M&G Gordon on 2015-12-01
We are leaving on a Rhine Getaway December 11th, 2015. This is our second trip with Viking. Our first was a very positive experience. Booking Number 2805035. We are traveling with friends. Last week we all got on a call and realized that we will not be arriving to our ship in Basil until...

Viking River Cruises / River Cruise Turned into a Bus Tour; no refund offered

Ed
Ed Alperin on 2015-11-18
Romantic Danube River Cruse that became a Bus Tour November 1 to 8, 2015 My wife and I took the Viking Romantic Danube River Cruise departing Nuremberg (Erlangen) on 01-Nov-2015. After the second day of the cruise we were informed a decision had just been made that due to low water level...

Viking River Cruises - California, Woodland Hills / Viking River Cruises - just a crooked operation!

Do
don9999 on 2015-11-13
Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to Budapest. Deposit made and contract called for bal some 3 months prior to cruise. But 11 months before the cruise, was advised my booking was being cancelled due to non...

Viking River Cruises - California, Woodland Hills / Danube River Cruise

Ay
Ayres1 on 2015-11-12
My husband and I have received a change of itinerary for our 11/14/15 Danube Waltz cruise on extremely short notice. Viking is apparently aware of low water levels since before we booked this summer but we were not informed that a change may take place. The change involves checking in and...

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