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Viking River Cruises

Viking River Cruises, Inc.

5700 Canoga Avenue Suite 200
Woodland Hills
California
United States - 91367-6569
Customer Care
User
phones:
+1 877 523 0579 0 3
Business Management
Principal: Mr. Joost Ouendag (Vice President)
Customer Contact: Ms. Stephanie Maldonado (Customer Relations Manager)

Business Category
Cruises, Travel Agencies & Bureaus
 
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Viking River Cruises Complaints & Reviews

Viking River Cruises - California, Woodland Hills / River Cruise from Basel to Amsterdam departing November 21, 2015

Pa
Paul Bell 1 on 2016-02-06
We had traveled on Viking previously in 2014 aboard the Viking Idun from Budapest to Passau and then took an extension to Prague. It was our second river cruise, having sailed with Uniworld on the Volga from Moscow to St. Pertersburg the year prior. We found both cruise lines offered...

Viking River Cruises / Helping disabled clients with Viking booked airline tickets when canceled

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Reviewer73048 on 2016-01-23
On a return trip home from a Viking river cruise, traveling with my handicapped wife, my confirmed airline seat on Air France was given to another person. Air France requested my handicapped wife fly alone, because the airplane was over booked. Later I was offered a seat of lower...

Viking River Cruises / mailings

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susieq100 on 2016-01-23
Please remove our names from your mailing list. We have moved and do not want paper mail at this time. Address: Box 4791 Barrhead, AB. T7N 1A6 Also being sent to: Site 4, Box 15, R R 2. Barrhead, AB. T7N 1N3 Stewart and Ruth Ann Fauser Thanks

Viking River Cruises / Information provided on cruise yet to come.

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Reviewer49749 on 2016-01-17
After four contacts on 17 January 2016 about 1360 hrs. Constantly asked for my booking number which I did not provide. I saw no reason to provide that as the information was generic. I was unable to obtain the arrival time in Amsterdam of Grand Tour of Europe departing 4 June arriving 18...

Viking River Cruises - California, Woodland Hills / Lies until they have you trapped on board

Ke
Kelliohio on 2016-01-12
This was our second Romantic Danube River Cruise with Viking. Our first trip was wonderful and we had bragged and suggested to many of our friends and family etc. they they go. We asked our children since that they were old enough if they wanted a traditional Christmas at home of if they...

Viking River Cruises - California, Manhattan Beach / Viking Ruining Our Family Christmas

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Reviewer59948 on 2016-01-11
We got stuck on board because they did not follow the schedule twice... Food was not available as promised. Bought the Silver Package but refused to buy liquor once it ran out due to end of year iventory, Beds not properly put together (paid for 2 staterooms. We moved the furniture...

Viking Cruises - California, Woodland Hills / Incessant mailings

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Reviewer32378 on 2016-01-07
Several weeks or more ago I sent an e-mail asking to be removed from their mailing list. Now they've added my sister's name (same address) and we got two catalogs each in 2 days' time, Jan. 5 and 6. Please...we'd like to save the trees! Patricia Turner, customer #1182601185 Sarah Parslow, customer # 9849571806 2215 River Ridge Rd. DeLand, FL 32720-4321

Viking River Cruises - California, Los Angeles / Danube Romantic River Cruise

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pawhat on 2016-01-06
I was on the Romantic Danube trip from Budapest to Nuremberg 11/14/2015 to 11/21/2015. I will never travel with Viking again! Viking's management only cares about filling out the capacity of the each cruise ship. I have listed a few of my issues with the company below... 1) Safety on board...

Viking River Cruises - California, Woodland Hills / Booking nightmare

Ma
MargF on 2016-01-05
We are in our 70s and were caught with the Viking TV commercial with promise of easy, no worry-travel. We used Viking twice before for flight booking and the cruise and it was good. We recommended them to friends and relatives. This time we booked an Ocean cruise for 2016 thinking we will...

Viking River Cruises - Alabama, Huntsville / Budapest River Cruise

Do
Donald Horst on 2015-12-20
Viking River Cruises people purposely deceive innocent travelers by failing to explain the methods by which people in the Central European countries use to exploit money from them. As a result, the rest of us who have never used Viking's services are left to decide for ourselves whether or...

Viking River Cruises - California, Woodland Hills / Terrible Communication Policy

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rfcrouc on 2015-12-08
We just returned from a November 8, "river cruise" with Viking that turned into an expensive bus trip. Viking was fully aware of numerous prior cruise problems caused by low river levels yet failed to notify it's customers of the serious impact. Corporate tells me that they only notify...

Viking River Cruises / Rhine Getaway - River trip by BUS

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Reviewer25835 on 2015-12-01
My wife and I booked a river cruise with Viking. The Rhine Getaway from Amsterdam to Basel, Switzerland on the longship Idi, starting 11-07-2015. Or at least the first days were on the Idi. Then after the Marksburg Castle we were cattle-car loaded onto a day boat with the passengers from...

Viking River Cruises - California, Woodland Hills / Air Department/ Viking Air

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M&G Gordon on 2015-12-01
We are leaving on a Rhine Getaway December 11th, 2015. This is our second trip with Viking. Our first was a very positive experience. Booking Number 2805035. We are traveling with friends. Last week we all got on a call and realized that we will not be arriving to our ship in Basil until...

Viking River Cruises / River Cruise Turned into a Bus Tour; no refund offered

Ed
Ed Alperin on 2015-11-18
Romantic Danube River Cruse that became a Bus Tour November 1 to 8, 2015 My wife and I took the Viking Romantic Danube River Cruise departing Nuremberg (Erlangen) on 01-Nov-2015. After the second day of the cruise we were informed a decision had just been made that due to low water level...

Viking River Cruises - California, Woodland Hills / Viking River Cruises - just a crooked operation!

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don9999 on 2015-11-13
Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to Budapest. Deposit made and contract called for bal some 3 months prior to cruise. But 11 months before the cruise, was advised my booking was being cancelled due to non...

Viking River Cruises - California, Woodland Hills / Danube River Cruise

Ay
Ayres1 on 2015-11-12
My husband and I have received a change of itinerary for our 11/14/15 Danube Waltz cruise on extremely short notice. Viking is apparently aware of low water levels since before we booked this summer but we were not informed that a change may take place. The change involves checking in and...

Viking River Cruises - California, Woodland Hills / Paris to Normandy Viking River Cruise, Oct. 26, 2015

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Rita Ann on 2015-11-10
We booked a river cruise from Paris to Normandy for our 40th wedding anniversary which sailed Oct. 26, 2015 to Nov. 2, 2015. Our suite on the Viking Rinda was beautiful, although the pillows way too soft, the staff was very competent and the food good. However, one big problem was that we...

Viking Cruises / Included airfare issues

As a previous traveler with Viking I was very disturbed that after booking reservations for three of us, Viking Air Department changed the reservations so that we could no longer travel together as we had been informed when our flight reservations were confirmed 2months ago. When Viking...

Viking River Cruises / Failure to communicate; deceptive business practices

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Reviewer79005 on 2015-10-27
As many previous reviews have expressed my husband and I were lured in by romantic commercials and false promises of a "cruise" Viking knew they would not deliver. We contracted for an Elegant Elbe" cruise from Prague to Berlin from September 17, 2015 to October 2nd. The company did not...

Viking River Cruises - California, Woodland Hills / Unfair travel credit

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Neil Bendall on 2015-10-23
Viking Cruises Booking 2530994 Berlin to Prague 10 September 2015. My wife and I recently completed this 'cruise'. We could have and should have been given more notice of the low water problem, but overall we enjoyed our Viking experience, although we paid far too much for the coach tour...

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