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Viking River Cruises

Viking River Cruises, Inc.

5700 Canoga Avenue Suite 200
Woodland Hills
California
United States - 91367-6569
Customer Care
Phone:(818) 227-1234
 (818) 883-6749
Business Management
Principal: Mr. Joost Ouendag (Vice President)
Customer Contact: Ms. Stephanie Maldonado (Customer Relations Manager)

Business Category
Cruises, Travel Agencies & Bureaus
 
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Viking River Cruises Complaints & Reviews

Viking River Cruises - Pennsylvania, Radnor - Non delivery of 'promised' services

Posted: 2015-06-26 by    Dominic A
Complaint Rating:  100 % with 2 votes
Our 'Romantic Danube' cruise in May '15 was anything but!! The last third was a cramped noisy coach trip due to high water. This evidently happens numerous times a year - so why build the barges so high?? The advertized WiFi was non-existent, the advertized air conditioned cabins...

Viking River Cruises - Hawaii, Honolulu - Cruise on Rhone and Saone

Posted: 2015-06-17 by    Frederick S Williams
Complaint Rating:  0 % with 0 votes
This is not a complaint, I am amazed that friends of ours are getting a complete refund and 2K credit towards their next cruise. Their cruise was cancelled at the last minute, due to the ship being unable to leave dry dock. Way to take care of people Viking!...

Viking River Cruises - Substandard in every way

Posted: 2015-05-29 by    Franamelli
Complaint Rating:  43 % with 7 votes
My husband and I traveled aboard the Idi on a recent Viking River cruise/May 1, 2015. I have already submitted a formal complaint. Please see below. Our travel agent is working with us hoping to recover some of the thousands of dollars we lost on this so called "cruise." However, the...

Viking River Cruises - Sub-standard bus tour for the price of luxury river cruise

Posted: 2015-05-19 by    natalia1973
Complaint Rating:  100 % with 7 votes
I recently took my mother on a Viking river cruise from Basel to Amsterdam. This cruise was the 70th Birthday gift to my mother and was supposed to be very special. I did a lot of research before purchasing from Viking to ensure that the surroundings, program, activities and entertainment were...

Viking River Cruises - Not a "Cruise!" Our Rhine Getaway was a bus trip!

Posted: 2015-05-17 by    Fran T
Complaint Rating:  100 % with 11 votes
My husband & I looked forward towards the Rhine Getaway aboard Viking...May 1, 2015. Their advertisements, etc. portrayed their vacations as not to be surpassed. We have been on many vacations, but consider this so called vacation a nightmare. After a long & tiring trip from our home in northeast...

Viking River Cruises - Horrible customer service

Posted: 2015-04-06 by    lyanis
Complaint Rating:  75 % with 4 votes
My husband surprised me in 2013 by booking the "France's Finest" river cruise, departing in September of 2014, to celebrate our 40th wedding anniversary. He used funds we had been saving for a special trip for years. When we booked our trip they tried to sell us travel insurance,...

Viking River Cruises - Cities of Light Tour

Posted: 2015-01-14 by    Cabernet
Complaint Rating:  100 % with 3 votes
My husband and I are still in recovery mode from a November 2013 Viking River Cities of Light Tour. We arrived in Paris after a red-eye flight out of Newark with our tour group on Friday morning. Per arrangements made by Viking, exhausted, we proceeded to our seedy hotel room replete with stained...

Viking River Cruises - Loss of personal propertyy

Posted: 2014-12-20 by    Zowie1
Complaint Rating:  0 % with 2 votes
My epensive camera was stolen during a bus transfer while Viking had possession of my luggage. Viking should reimburse me for the loss but they take no responsibility....

Viking River Cruises - Switch hotels to lower standard hotel

Posted: 2014-11-11 by    Karen Dono
Complaint Rating:  100 % with 6 votes
We booked a cruise with Viking Criuses the expensive European Criuise a year in advance paid in full. We also paid to extend our trip to Amsterdam at the beginning and Prague at the end in first class 5 star hotels . 11, Months before our trip I get an email with no phone numbers to call from...

Viking River Cruises - Flight scheduling

Posted: 2014-09-19 by    Jerry Benningfield
Complaint Rating:  100 % with 4 votes
On Friday September 5, 2014 I made a reservation for the "Romantic Danube Cruise" with Viking River Cruises. Air
fare between Tampa, Fl and Budapest, Hungary was to be provided by Viking.

On Saturday September 6, 2014 I received the flight itinerary. When I called...

Viking River Cruises - California, Woodland Hills - Deceptive Offers

Posted: 2014-09-06 by    Jerry Benningfield
Complaint Rating:  83 % with 6 votes
Viking River Cruises

On Friday September 5, 2014 I made a reservation for the "Romantic Danube Cruise" with Viking River Cruises. Air fare between Tampa, Fl and Budapest, Hungary was to be provided by Viking.

On Saturday September 6, 2014 I received the...

Viking River Cruises - Customer Services

Posted: 2014-08-29 by    john nuttall
Complaint Rating:  80 % with 5 votes
I Have like many of your complainants been less than impressed by Viking River Cruises customer services. Last Autumn I booked a Danube cruise starting 31 August 2014. This is a long period of advance booking and things happen . It appeared that we might have to cancel and when the time came...

Viking River Cruises - Non-service

Posted: 2014-07-18 by    Smart, curious lady
Complaint Rating:  100 % with 7 votes
Our experience was tainted by the absolute lack of problem
solving by Viking, caused by their limited customer service agents.

Viking accepts NO responsibility for their mistakes, even
when called, asked a question and their people give wrong or non-answers.

Viking River Cruises - California, Woodland Hills - Not a river cruise

Posted: 2014-07-10 by    penguin999
Complaint Rating:  100 % with 6 votes
Viking River Cruise, Chateaux, Rivers and Wine, May 31, 2014 departure from Bordeaux, France. 7 day River Cruise turned out to be almost 6 days in dock in Bordeaux, with bus trips each day to the nearby wine regions, all just a few hours away. The trip included only two wine tasting, and two...

Viking River Cruises - Saone - Rhone May 2014

Posted: 2014-06-04 by    Jimmysboy
Complaint Rating:  100 % with 4 votes
Viking Buri River Cruise Saone-Rhone May 25th 2014.EvaluationExcellent1. All staff on board. Mainly eastern European. Captain Swiss. All spoke excellent English and nothing was too much trouble.2. Programme Director Mark Poisson, a Channel Islander. Worked very hard intellectually and physically...

Viking River Cruises - California - Inadequate Compensation

Posted: 2013-09-03 by    81mg
Complaint Rating:  100 % with 6 votes
Viking Skadi Grand River Cruise July 2013 - a lock strike in Germany caused problems during the Budapest to Amsterdam portion of the trip.

Viking was aware & had knowledge of the strike well before the ship even left Budapest and did not announce it until the day we arrived in...

Viking River Cruises - California - River cruise turns into bus trip

Posted: 2013-08-22 by    DLWikey
Complaint Rating:  100 % with 2 votes
Viking Aegir European Sojourn July 2013 - a lock strike in Germany caused problems during the Budapest to Amsterdam portion of the trip. Viking had knowledge of the strike well before the ship even left Bucharest and did not announce it until the day before we were due to arrive in Passau. From...

Viking River Cruises - deceitful contract

Posted: 2013-06-06 by    finness
Complaint Rating:  90 % with 10 votes
Despite the fact that their web site "Terms and Conditions" clearly states that payment in full is not due until 90 days before departure, they actually demand it 6 months before. Their justification is that is you have a "special rate" the contract doesn't apply. the...

Viking River Cruises - California, Sacramento - Travel Protection Plan

Posted: 2013-05-27 by    Barbara Thalacker
Complaint Rating:  95 % with 22 votes
On March 27, 2013, my partner and I booked a cruise to China, Booking #1644443, with Viking River Cruises. The trip was scheduled for September 2014. At the time of booking I were told several times by Mr. Igor Soludukha, that all charges, less $100 per passenger, were fully refundable as long...

Viking River Cruises - Queensland - Misleading itineraries and bad organization

Posted: 2013-05-15 by    Belinda roberts
Complaint Rating:  100 % with 8 votes
I am currently on a Viking cruise through Russia. St petersburg to Moscow
The organization is not focused on customer experience. We get on average 1 hour per day off this boat. We are currently sitting of Yaroslavl refueling. We gave been sitting here for 4 hours so far and have another...

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