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Viking River Cruises

Viking River Cruises, Inc.

5700 Canoga Avenue Suite 200
Woodland Hills
United States - 91367-6569
Customer Care
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Business Management
Principal: Mr. Joost Ouendag (Vice President)
Customer Contact: Ms. Stephanie Maldonado (Customer Relations Manager)

Business Category
Cruises, Travel Agencies & Bureaus
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Viking River Cruises Complaints & Reviews

Viking River Cruises - River Cruise Turned into a Bus Tour; no refund offered

Posted: 2015-11-18 by    Ed Alperin
Complaint Rating:  100 % with 1 votes
Romantic Danube River Cruse that became a Bus Tour November 1 to 8, 2015 My wife and I took the Viking Romantic Danube River Cruise departing Nuremberg (Erlangen) on 01-Nov-2015. After the second day of the cruise we were informed a decision had just been made that due to low water levels in...

Viking River Cruises - California, Woodland Hills - Viking River Cruises - just a crooked operation!

Posted: 2015-11-13 by    don9999
Complaint Rating:  100 % with 1 votes
Had booked a Viking River Cruise for two (Danube Waltz) far in advance for cruise to start on 10/11/15 from Passau to Budapest. Deposit made and contract called for bal some 3 months prior to cruise. But 11 months before the cruise, was advised my booking was being cancelled due to non payment...

Viking River Cruises - California, Woodland Hills - Danube River Cruise

Posted: 2015-11-12 by    Ayres1
Complaint Rating:  100 % with 1 votes
My husband and I have received a change of itinerary for our 11/14/15 Danube Waltz cruise on extremely short notice. Viking is apparently aware of low water levels since before we booked this summer but we were not informed that a change may take place. The change involves checking in and out...

Viking River Cruises - California, Woodland Hills - Paris to Normandy Viking River Cruise, Oct. 26, 2015

Posted: 2015-11-10 by    Rita Ann
Complaint Rating:  100 % with 2 votes
We booked a river cruise from Paris to Normandy for our 40th wedding anniversary which sailed Oct. 26, 2015 to Nov. 2, 2015. Our suite on the Viking Rinda was beautiful, although the pillows way too soft, the staff was very competent and the food good. However, one big problem was that we were...

Viking Cruises - Included airfare issues

Posted: 2015-11-05 by    UPS( unreliable package service)
Complaint Rating:  0 % with 0 votes
As a previous traveler with Viking I was very disturbed that after booking reservations for three of us, Viking Air Department changed the reservations so that we could no longer travel together as we had been informed when our flight reservations were confirmed 2months ago. When Viking was...

Viking River Cruises - Failure to communicate; deceptive business practices

Posted: 2015-10-27 by    Reviewer79005
Complaint Rating:  0 % with 0 votes
As many previous reviews have expressed my husband and I were lured in by romantic commercials and false promises of a "cruise" Viking knew they would not deliver. We contracted for an Elegant Elbe" cruise from Prague to Berlin from September 17, 2015 to October 2nd. The company did not inform...

Viking River Cruises - California, Woodland Hills - Unfair travel credit

Posted: 2015-10-23 by    Neil Bendall
Complaint Rating:  0 % with 0 votes
Viking Cruises Booking 2530994 Berlin to Prague 10 September 2015. My wife and I recently completed this 'cruise'. We could have and should have been given more notice of the low water problem, but overall we enjoyed our Viking experience, although we paid far too much for the coach tour that...

Viking River Cruises - California, Woodland Hills - Negative Experience and lack of suitable compensation

Posted: 2015-10-21 by    Reviewer89721
Complaint Rating:  100 % with 3 votes
My wife and I, along with friends, took a Viking Cruise on the Danube departing September 25th, 2015 from Nuremberg, Germany. It was planned to arrive in Budapest on October 1st. It did not. Our Viking Cruise was a total disappointment, with a significant under delivery in overall customer experience...

Viking River Cruises - California, West Hills - Missed half of tour due to broken ship/became seriously ill due to food poisoning

Posted: 2015-10-15 by    Dr. R Klein
Complaint Rating:  100 % with 1 votes
Trip to Southern France on Sept 8, 2015. Three days into trip ship's generators broke down and stuck on the bank for 4 days. Replacement tours offered were a 3 hour bus ride for a 45 minute tour of a town and then a 3 hour bus ride back. Sat on the boat for 3 days, program director provided...

Viking River Cruises - Company is deceitful at best

Posted: 2015-10-07 by    jfinauburn
Complaint Rating:  100 % with 6 votes
We just returned from a Grand European River Cruise from Amsterdam to Budapest. Since we had heard rumors about water levels being low and some itineraries were being changed we contacted Viking several times prior to our departure. Each time we were told that out itinerary was NOT affected...

Viking River Cruises - Romantic Danube or Not!

Posted: 2015-09-29 by    Davezovr65
Complaint Rating:  100 % with 3 votes
We just returned from a much anticipated relaxing first River Cruise. We so looked forward to seeing the sights advertised by Viking not having to pack and unpack for a week. That didn't happen. The problem was low water in the Danube which caused us to miss many of the sights. No beautiful...

Viking River Cruises - Deceptive communications and Deceit on water conditions

Posted: 2015-09-23 by    Reviewer31558
Complaint Rating:  100 % with 3 votes
We booked the Romantic Danube Cruise that departed August 28, 2015 from Nuremburg scheduled to Budapest. Three days prior to departure we were told of a vessel change but were not told that it was because the water levels were low and the boat could not get upriver. We had paid $12000 for one...

Viking River Cruises - California, Woodland Hills - Viking knew that the Elbe cruise would not sail

Posted: 2015-09-23 by    Becky Schoonover
Complaint Rating:  100 % with 1 votes
Booking #2357172. We are requesting a refund. We depart from 8/25/2015 at 11:25AM on our way to Krakow, Poland for the 1st leg of our supposedly leisurely vacation. At 2:25 PM 8/25/2105 I received an email from, Senior Mgr, Cust Relations, Viking Cruises informing us that it would be unlikely...

Viking River Cruises - Recent trip Nurenburg to Budapest

Posted: 2015-09-19 by    Reviewer76160
Complaint Rating:  100 % with 2 votes
We just arrived home from our cruise on Viking, from Nuremburg to Budapest. I have not yet contacted Viking or our travel agent with our complaints, but will be doing so later this weekend.

Viking was well aware of water levels for all rivers this season. There were postings on...

Viking River Cruises - Viking knows that it can't cruise on Elbe River due to low water

Posted: 2015-09-17 by    Reviewer34308
Complaint Rating:  0 % with 0 votes
Avoid Viking River Cruises. Failed to notify customers that its ships can cruise on the Elbe River.
Last year I booked a trip with Viking from Berlin to Prague for September 26. I selected Viking because of its advertising and supposed reputation.
Today, I was exploring their...

Viking River Cruises - Elegant Elbe

Posted: 2015-09-17 by    Tammy Deviney
Complaint Rating:  100 % with 1 votes
First I would like to tell you how disappointed we are with this. It started out that we did not receive your email on this until we were over the Atlantic on our way to Krak├│w. Second our flight was late leaving Chicago due to mechanical problems so when we arrived in Frankfurt we had missed...

Viking River Cruises - California, Woodland Hills - Food poisoning

Posted: 2015-09-07 by    Alan Ski
Complaint Rating:  50 % with 2 votes
ALERT!!! Before you go on a river cruise with Viking, hear my story.
Rhine river cruise from Amsterdam to Basel. Aug. 11th to Aug 18th on the Viking boat Hlin. My wife and I (and reportedly half the boat) got sick on Aug. 13th. We were both throwing up and I had diarrhea. My wife started...

Viking River Cruises - California, Los Angeles - Romantic Cruise on Danube

Posted: 2015-09-05 by    Barry48
Complaint Rating:  100 % with 1 votes
I ordered a bottle of champagne for my 40th wedding anniversary and got a glass of lemonade instead! Our 'Romantic Cruise on the Danube' was a boring series of bus rides (as much as 3 and 5 hours a day) to look at another medieval ruin or church. Australians call this an ABC tour - another bloody...

Viking River Cruises - We paid lots of money

Posted: 2015-08-30 by    Reviewer14620
Complaint Rating:  100 % with 1 votes
We went for our anniversary July 2015 on a Viking Elbe cruise : Berlin to Prague.
THE GOOD: Boats are impeccable.Staff and food above reproach.

THE BAD: Viking convinced us to splurge for room with balcony, and also to pay extra for room away from engine.Well the water...

Viking River Cruises - Elegant Elbe Cruise in July 2015

Posted: 2015-08-28 by    Nancy Doherty
Complaint Rating:  0 % with 0 votes
In March 2014 we booked an "Elegant Elbe" Cruise starting July 4. On July 2 after we had arrived in Prague
we received an e-mail telling us about the low river and that our itinerary would be altered. This was a little late and I cannot believe that they did not know about that river...

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