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Viking River Cruises Customer Care Service

Viking River Cruises, Inc.

5700 Canoga Avenue Suite 200
Woodland Hills
California
United States - 91367-6569

Customer Support Phone Numbers

Phone:
+1 818 227 1234 30 16
+1 818 883 6749 6 4
User
phones:
+1 877 523 0579 0 10
Business Management
Principal: Mr. Joost Ouendag (Vice President)
Customer Contact: Ms. Stephanie Maldonado (Customer Relations Manager)

Business Category
Cruises, Travel Agencies & Bureaus
 

Viking River Cruises Complaints & Reviews

Viking River Cruises / Disappearing loyalty program

Ke
Kejee on Jan 14, 2017
I just booked my 8th river cruise with Viking and was very disappointed to find out they have discontinued their "Past Guest Travel Credit". What incentives do their loyal repeat customers now have to continue booking with them other than the cocktail reception for Explorer Society...

Viking River Cruises / Airline ticketing and more

Cl
Claire Uchida Hirata on Jan 4, 2017
I have been a fan of Viking River Cruises until now. Three friends (Nancy Stegon, Sue Sheppard, and Helen Glenn) and I are traveling to Portugal this April and our airline reservations are ridiculous! We are on three flights coming and going which means a loss of time in Portugal. We have...

Viking River Cruises / Don't get sick on viking!

Wh
Whittletree on Dec 11, 2016
My husband and I were recently aboard the Viking Skirnir for the Grand European Tour beginning September 26 and ending October 10. This was our “Swan Song, ” because due to our age, we knew we couldn’t take another trip like this. When we arrived in Vienna, my husband became suddenly and...

Viking River Cruises / Romantic danube disappointment!

Cl
Clare M Fannon on Aug 26, 2016
We took this Viking Var Romantic Danube River Cruise for my husband's birthday and our 25th wedding anniversary, from Nuremberg (well actually Erlangen) to Budapest. Having seen the beautiful Viking commercials on television for years, we were enticed. It was our first ever cruise and we...

Viking River Cruises / Travel documents mailed to wrong address for october 1, 2016 river cruise

De
Denise Harrison on Aug 18, 2016
My recent customer experience with Viking challenges the notion that they provide the “award winning” customer service they claim. My story begins with the purchase nearly 18 months ago of a two week Viking River Cruise from Budapest to Amsterdam. After the $16, 000+ purchase, we received...

Viking River Cruises / Fraud

Ba
Bart Catalane on Jul 27, 2016
We paid approximately $13, 000 for a veranda suite room with a balcony aboard the Viking Jarl on July 24 for 7 days (booking number 4171516) and have now been docked next to a boat or wall 3 out of 4 days and have been told that will be the case for 5 out of 7 days. This is not...

Viking River Cruises / Air Travel department

Jo
John Duttenhaver MD on Jul 25, 2016
In August 2015 my wife and I along with three other couples from Savannah booked a 7 night Viking River Cruise from Amsterdam to Basel for $15, 491.00 per couple. At the same time our local travel agent found $4200.00 per business class flights from Savannah to Amsterdam with one stop in...

Viking Cruises / Did not get what we paid for -Bait and Switch -Fraud- False Advertising

Gr
Griffstutu on Jul 9, 2016
We booked two years in advance and paid in full prior to the Viking Star being built. We purchased the Vikings Homeland Criuse and sailed June 12, 2016. There were eight people in our group and we booked four cabins, Junior Suites. We requested that the cabins be adjoining. We arrived to...

Viking River Cruises / Booking Policies Very BAD

Va
vaugen on Jun 27, 2016
We have cruised 5 times on Viking. We made a booking for 14 months out with friends to travel with. Friends had an issue with the date and had to cancel. We also cancelled ours... This is the problem. First they retain 20% of the deposit and then market that the 80% will be refunded in 30...

Viking River Cruises / Air Arrangements Totally Wrong 3 Times

Dr
Dr BD on May 23, 2016
August 2015 booked a Viking River Cruise for June 26th 2016 to July 3rd 2016 -- Paris to Normandy Beaches. Paid extra for a stop in London for my mothers 90th birthday celebration via Viking. Received good airline arrangements initially via email. I called Viking to check the airline...

Viking River Cruises / Cruise Not Taken

Jf
J Field on Apr 23, 2016
My husband and I were to leave for a 2-week cruise on the Danube Thursday April 21 from Amsterdam to Budapest. A week before we were to leave, we received notice that due to low water levels we would not be going through the locks and that we would be scheduled to disembark from the ship...

Viking River Cruises / Airline tickets that they booked for my husband and me.

Na
nancy cooney on Apr 7, 2016
RE; BOOKING #2874853 My husband, John Caufield and I (Nancy Cooney) booked a trip in July, 2015 on river cruise Paris/Normandy and three day pre trip option to Paris, to depart 4/25/16 to 5/6/16. I received our airline ticket information and we are now booked to leave Phila, fly to Atlanta...

Viking River Cruises / Trip cancelled-what is a ship redeployment?

El
elaine47 on Mar 20, 2016
Have traveled with Viking River Cruises twice before and had no major complaints. Always considered them a top-notch company. We put down a deposit for the Castles & Legends Cruise aboard Viking Prestige for Oct 26-Nov 6. 2016 (first 4 days on land with Oct 30-Nov 6 on the actual ship...

Viking Cruise Lines / Re: inaccurate, uncorrected Cruise statements

Ma
Marilee smith on Feb 6, 2016
After three calls to correct incomplete statements--that don't include the Nile cruise of (i believe) 2009 along with eastern European Odyssey & China Yangtze And being told each time that it was taken care of... I received latest statement INcomplete again. Since Viking seems unable to...

Viking River Cruises / River Cruise from Basel to Amsterdam departing November 21, 2015

Pa
Paul Bell 1 on Feb 6, 2016
We had traveled on Viking previously in 2014 aboard the Viking Idun from Budapest to Passau and then took an extension to Prague. It was our second river cruise, having sailed with Uniworld on the Volga from Moscow to St. Pertersburg the year prior. We found both cruise lines offered...

Viking River Cruises / Helping disabled clients with vicing booked airline tickets when canceled

Re
Reviewer73048 on Jan 23, 2016
On a return trip home from a Viking river cruise, traveling with my handicapped wife, my confirmed airline seat on Air France was given to another person. Air France requested my handicapped wife fly alone, because the airplane was over booked. Later I was offered a seat of lower...

Viking River Cruises / Information provided on cruise yet to come.

Re
Reviewer49749 on Jan 17, 2016
After four contacts on 17 January 2016 about 1360 hrs. Constantly asked for my booking number which I did not provide. I saw no reason to provide that as the information was generic. I was unable to obtain the arrival time in Amsterdam of Grand Tour of Europe departing 4 June arriving 18...

Viking River Cruises / Lies until they have you trapped on board

Ke
Kelliohio on Jan 12, 2016
This was our second Romantic Danube River Cruise with Viking. Our first trip was wonderful and we had bragged and suggested to many of our friends and family etc. they they go. We asked our children since that they were old enough if they wanted a traditional Christmas at home of if they...

Viking River Cruises / Viking Ruining Our Family Christmas

Re
Reviewer59948 on Jan 11, 2016
We got stuck on board because they did not follow the schedule twice... Food was not available as promised. Bought the Silver Package but refused to buy liquor once it ran out due to end of year iventory, Beds not properly put together (paid for 2 staterooms. We moved the furniture...

Viking Cruises / Incessant mailings

Re
Reviewer32378 on Jan 7, 2016
Several weeks or more ago I sent an e-mail asking to be removed from their mailing list. Now they've added my sister's name (same address) and we got two catalogs each in 2 days' time, Jan. 5 and 6. Please...we'd like to save the trees! Patricia Turner, customer #1182601185 Sarah Parslow, customer # 9849571806 2215 River Ridge Rd. DeLand, FL 32720-4321

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