Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
NetSpend Logo

NetSpend Customer Care Service

NetSpend Corporation

PO Box 2136
United States - 78768

Customer Support Phone Numbers

+1 855 439 6488 17 11
+1 855 284 2718 9 2
Go to NetSpend:    Twitter  Facebook      

NetSpend Complaints & Reviews

Netspend / Mailing Cards to minors

Unsolicited219 on Aug 5, 2016
My 13 year old received an offer from Netspend in the mail, complete with card and account number. I immediately contacted Netspend to gather information on how they came upon my child's information. I contacted the customer service line, which no one answered. I then contacted the Decline...

Netspend - Texas, Austin / NetSpend Refer A Friend Program

acamp2016 on Jul 29, 2016
I've had my NetSpend account for well over 2 years now. My direct deposit from work goes into this account as well as my tax refund deposit. I recently decided to try their Refer A Friend program and I referred my Fiance. He lost his job back in June so every little bit counts in our...

Netspend - Texas, Austin / netspend procedures are stupid when you dispute a transaction

Antonio Carter on Apr 23, 2016
on 03/31/2016 i was robbed i notified netspend and got claim # 2680937 i was advised i will receive a replacement card within 7-10 business days (never received it ) i called back to netspend to check the status of mty replacemnet card i was told 7-14 business days the 14th business day...

Netspend - Texas, Texas City / Prepaid card

Tina Whit e on Apr 18, 2016
AGREE I THINK THAT IF YOU HAVE NO PERSONAL EXPERIENCE WITH THE CARD COMPANY THEN YOU SHOULD SHUT UP .. I for one had very good credit never needed a prepaid anything until some low life stole my identity in Illinois and i lived in Iowa so i have been left to clean up the mess I have been a...

Netspend - Texas, Texas City / Dispute Department/provisinal credit Bad custimer service

Shekinah Love on Apr 15, 2016
Basically my card was stolen andvmoney took out of my account.customer service keeps hanging up on me. When i so get thru they have 5 different stories . Netspend promised provisional credit by today . I was due to pay rent . I am now being kicked out as we speak. I am a single mother of 2...

Netspend - Texas, Austin / Bank Account

Brittany Koch on Apr 4, 2016
I have banked with NetSpend for a year. Everything has been great, up until this last month. There were several discrepsncies on my last statement; i.e. multiple charges from the same company for the same amount on the same day and a payment for $800 rather than the usual $80 I pay monthly...

Netspend - Colorado, Denver / Netspend card

lisah1974 on Mar 20, 2016
So I bought a and my husband put 400.00 dallors on it so we could pay are bills and I went om line to register it and I could only get so far so I called customer support for help the man I talked to put in the information and so I thought that I was all good well when I went to pay my car...

Netspend / Locking my debit card after doing what I was told to

Lauren Hendon on Mar 5, 2016
I have messed with these people for four days now. They said they needed an originally recipet from the merchant to give me my refund. Now I faxed them the original recipet. They said it would take 6-8 business hours so I called back yesterday Friday and spoke with a lady who said my card...

Netspend - Texas, Austin / Unauthorized Charges

Reviewer36480 on Mar 4, 2016
Late January while checking my NetSpend account I noticed a charge I had not made. I immediately notified customer service of the charge and to cancel the card as I had evidently lost it. They said the charge was still in pending status and would stop the charge from completing. A few day...

Netspend - Texas, Austin / Re: Closing of Account due to Fraud ( And Return of Funds)

Reviewer59728 on Feb 26, 2016
Good afternoon: On 02/25/16 I was alerted by NetSpend that my account was closed due to fraudulent activity. At the present time, I had close to $2K in the account which funds had been deposited by my employer. NetSpend policy is to have a letter of indemnity sent to them requesting that the...

Netspend / Netspend returned my refund.

Pinklylizz4om209 on Feb 20, 2016
Hey so I got a netspend card for my IRS refund. I forgot to actived the card . The IRS said the refund was going to be in my card on 2-18-16 . But i called on 2-20-16 they told me that the money was there on 2-12-16. And they returned my refund back to the IRS 02-18-16 . and it takes 7...

Netspend - Wisconsin, Milton / Prepaid Debit Cards.

Charley Jones on Feb 19, 2016
First off I filed my taxes with turbo tax and just decided to get a netspend card with my taxes loaded onto it. The card was suppose to be received within 7-10 business days...I never received that card and it took me over an hour and 3 reps to tell them I never received the card...one of...

Netspend / Customer service

Reviewer79888 on Feb 19, 2016
I wasn't able to activate my card unless I send my info . it is anything but easy to deal with the people who try to answer your call. I demanded a supervisor to everyone I spoke to and held 18 min called back demand supervisor held 13 min. I called at least 10 times And demanded a...

Netspend / Debit card

Reviewer48774 on Feb 10, 2016
Why is your company holding my money hostage your company promise me on 2-3-2016 that will be no problems on using card or when i get my direct deposit !!! all lies so you need to take it off today!!! you causing me to lose my place of residence

Netspend - Texas, Austin / Debit card

SherilynFraze on Feb 3, 2016
This started Thursday 01/28/2015 I have been a faithful Netspend customer since 2010. I have never had any problems with your company. My account is on hold and it has to do with a credit on books for school. The original payment method was financial aid on my student account. However...

Netspend - Texas, Austin / Fraudulent charge and transfer

Brian2016 on Jan 15, 2016
Same happened to me on 1/07/2016. Net spend approved a P2P phone transfer to someone I don't know and have never had a link to their account. This apparently took place over the phone after this person had reported that my car was broken into and my wallet was stolen which never happened...

Netspend - Washington, Lakewood / Netspend prepaid Debit VISA

Reviewer72791 on Jan 8, 2016
I simply purchased a netspend card to be able to purchase time over a phone for my husband to reach me from jail and it's been a ridiculous headache. First it takes forever to even get information through to these foreign (so called) customer service reps that no one can understand...let...

Netspend - Florida, Saint Petersburg / Debit cards not honored

Reviewer87966 on Jan 4, 2016
I purchased 2 cards from my local CVS as gifts and did not activate them until a year later at which time they would not activate. I called and was told that all I needed to do was get a new card issued in my name and the balance would be transferred over, no problem. When I called to...

Netspend - Texas, Austin / Fraudulent Transfer

Adam Minnicks on Jan 3, 2016
Yesterday, I was the victim of a fraudulent transaction of 1500.00. It was a person to person transfer that was conducted by Netspend customer service. I called and spoke to the fraud alert department, who had me go through filing a dispute by sending emails to their dispute department...

Netspend / prepaid debit cards

Reviewer58069 on Dec 31, 2015
biggest joke legalized theft scam company ever saw on dec. 3rd used my netspend visa at a local atm of a local bank (visa should be ashamed to have there name on this scam)this is where I usally draw my funds from this card is my sole paycard for my job on this morning atm did not dispence...

Contact Us


Shop on Small Business Saturday
Shop on Small Business Saturday
more videos More Videos

Reply to