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NetSpend Customer Care Service

NetSpend Corporation

PO Box 2136
United States - 78768

Customer Support Phone Numbers

+1 855 439 6488 22 18
+1 855 284 2718 14 5
Work days:
Mon8 AM - 10 PM
Tue8 AM - 10 PM
Wed8 AM - 10 PM
Thu8 AM - 10 PM
Fri8 AM - 10 PM
Sat8 AM - 8 PM
Sun8 AM - 8 PM

NetSpend Complaints & Reviews

Netspend / No reason to lock account

Neng Thao on Jan 13, 2017
I returned an item that I didn't want. I chose the refund to go into my NetSpend card instead of cash. Refund came next day account was locked immediately. Said it was suspicious lol. Suspicious for putting money into your own card lol. Had to take a picture of the receipt and said it...

Net Spend of Austin Texas, A subsidiary of TSYS of Columbus Ga. President and CEO M. Troy Woods / Debit card accounts

RobWil on Jan 8, 2017
I am very very annoyed and am not happy nor am I pleased with your customer services today or at other times as well. I feel you have hired too many inept reps. I have now had this same (Lady) and I use this word loosely!!! This is the 2nd time I have had her and she has tried to lock my...

Netspend / Falsely of my money

dick gibson on Dec 29, 2016
dear sir/madam: my name is tony bobet from new york city, my address is 1710 seward avenue, bronx, new york, 10473, apt#5g. i am file complaint to netspend.com. located at p.o. box 2136, austin, texas, 2136. my problem i am having is the they took of $49.00 on my account. they called...

Netspend / Netspend customer service / unprofessional

Domioniece Espay on Dec 29, 2016
I have been a netspend customer for over 8 years. I received card. Payed 20 dollars for the Premier card. They blocked my premier card without permission. I called to dispute an unauthorized withdrawal from the card I use often. The women blocked that one. Failed to let me know she blocked...

Netspend / Undisputed charges on my account

mrs.benton on Dec 23, 2016
12/15/2016 I received a charge on my account that I didn't arthorized so I contacted ace elite card to find out what was going on. Spoke to a gentle men about the situation. who informed me he will take care of the matters. I requested a dispute of the charges that were on my account. i...

Netspend / Service!

Nathan on Dec 7, 2016
Do not deal with NetSpend, everything about them is terrible, these people are extremely rude and they don't know what they are doing. I needed some information so I called NetSpend support. I spoke with four different reps and all gave me different information. When I told that previou...

Netspend / Blocked account

Shinitta on Nov 20, 2016
I have been a customer with netspend for 10 years with one account and 0ver 5 years with another account. I didn't really use the online access but when I decided to utilize it, I eas blocked out of it. I ess able to access the online part but when trying to access the virtual part it ak...

Netspend / Unauthorized credit card charges

Evans Samuel on Nov 5, 2016
I am writing you in reference to card# 4039-9579-9251-1772, ref#8549017831, claim# 3022336 for the amount of $90.00. Also claim# 3012742 for the amount of $89.00 for a unauthorized order. These 2 orders was deducted off of my card with out my permission. I am on a fixed income and these...

Netspend / Unauthorized credit cards charges

Samuel Evans on Nov 3, 2016
0n 10/30 thru 11/2/2016 2 charges was deducted from my card without my permission or knowledge, the ref# 8549017836, claim#3022336 for the total of $90.00. Also claim#3012742 for the amount of $89 was also missing from my account. My card#4039-9579-9251-1772. Being that these deduction...

Net Spend of Austin Texas, A subsidiary of TSYS of Columbus Ga. President and CEO M. Troy Woods / Visa

Fedup39 on Oct 31, 2016
I purchased a visa / debit card deposited my money they when I tried to activate the card it had a block. Mind you I have several others cards with my name but the cashier said they were blocked so I purchased another card. The cashier faxed over my id, which has my address, check stub...

Netspend / Direct deposit

lordtheta on Oct 7, 2016
They lost my total direct deposit and doesn't give answers on how and why they haven't taken care of this. I used the account numbers given which I feel goes to one of their personal accounts and they need to be held accountable since they will not give me the funds that was transferred...

Netspend / Time warner cable and netspend have failed to refund my money

lmc20720 on Sep 19, 2016
On july 23, 2016, I filed a dispute with netspend against time warner cable for a service I did not receive. On august 9th, I followed up with netspend to find out what was the result of the charge back and was told, “provisional credit not issued. No additional information is available until...

Netspend / My money

Sondon1010 on Aug 30, 2016
Hi my name is david jackson and I was writing to know I made a claim cause my card was stolen on the august 25th 2016 and that  bill money other personal stuff I was talking to the lady she said i  probably get some of it why its still under investigation I really hope so I really need it it was 600 + 710 =1310.00

Netspend / Mailing cards to minors

Unsolicited219 on Aug 5, 2016
My 13 year old received an offer from netspend in the mail, complete with card and account number. I immediately contacted netspend to gather information on how they came upon my child's information. I contacted the customer service line, which no one answered. I then contacted the decline...

Netspend / Netspend refer a friend program

acamp2016 on Jul 29, 2016
I've had my netspend account for well over 2 years now. My direct deposit from work goes into this account as well as my tax refund deposit. I recently decided to try their refer a friend program and I referred my fiance. He lost his job back in june so every little bit counts in our...

Netspend / Netspend procedures are stupid when you dispute a transaction

Antonio Carter on Apr 23, 2016
On 03/31/2016 I was robbed I notified netspend and got claim # 2680937 I was advised I will receive a replacement card within 7-10 business days (Never received it) I called back to netspend to check the status of mty replacemnet card I was told 7-14 business days the 14th business day...

Netspend / Prepaid card

Tina Whit e on Apr 18, 2016
Agree I think that if you have no personal experience with the card company then you should shut up.. I for one had very good credit never needed a prepaid anything until some low life stole my identity in illinois and I lived in iowa so I have been left to clean up the mess I have been a...

Netspend / Dispute department/provisional credit bad customer service

Shekinah Love on Apr 15, 2016
Basically my card was stolen andvmoney took out of my account. Customer service keeps hanging up on me. When I so get thru they have 5 different stories. Netspend promised provisional credit by today. I was due to pay rent. I am now being kicked out as we speak. I am a single mother of 2...

Netspend / Bank account

Brittany Koch on Apr 4, 2016
I have banked with netspend for a year. Everything has been great, up until this last month. There were several discrepsncies on my last statement; i. E. Multiple charges from the same company for the same amount on the same day and a payment for $800 rather than the usual $80 I pay...

Netspend / Netspend card

lisah1974 on Mar 20, 2016
So I bought a and my husband put 400.00 dallors on it so we could pay are bills and I went om line to register it and I could only get so far so I called customer support for help the man I talked to put in the information and so I thought that I was all good well when I went to pay my car...

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