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NetSpend Customer Care Service

NetSpend Corporation

PO Box 2136
United States - 78768

Customer Support Phone Numbers

+1 855 439 6488 19 17
+1 855 284 2718 12 3
Work days:
Mon8 AM - 10 PM
Tue8 AM - 10 PM
Wed8 AM - 10 PM
Thu8 AM - 10 PM
Fri8 AM - 10 PM
Sat8 AM - 8 PM
Sun8 AM - 8 PM

NetSpend Complaints & Reviews

Netspend / Service!

Nathan on Dec 7, 2016
Do not deal with NetSpend, everything about them is terrible, these people are extremely rude and they don't know what they are doing. I needed some information so I called NetSpend support. I spoke with four different reps and all gave me different information. When I told that previou...

Netspend / Blocked account

Shinitta on Nov 20, 2016
I have been a customer with NETSPEND for 10 years with one account and 0ver 5 years with another account. I didn't really use the online access but when I decided to utilize it, I eas blocked out of it. I ess able to access the online part but when trying to access the virtual part it ak...

Netspend / Unauthorized credit card charges

Evans Samuel on Nov 5, 2016
I am writing you in reference to card# 4039-9579-9251-1772, Ref#8549017831, claim# 3022336 for the amount of $90.00. also claim# 3012742 for the amount of $89.00 for a unauthorized order. These 2 orders was deducted off of my card with out my permission. I am on a fixed income and these...

Netspend / Unauthorized credit cards charges

Samuel Evans on Nov 3, 2016
0n 10/30 thru 11/2/2016 2 charges was deducted from my card without my permission or knowledge, the ref# 8549017836, claim#3022336 for the total of $90.00. Also claim#3012742 for the amount of $89 was also missing from my account. My card#4039-9579-9251-1772. Being that these deduction...

Net Spend of Austin Texas, A subsidiary of TSYS of Columbus Ga. President and CEO M. Troy Woods / Visa

Fedup39 on Oct 31, 2016
I purchased a visa/ debit card deposited my money they when I tried to activate the card it had a block. Mind you I have several others cards with my name but the cashier said they were blocked so I purchased another card . The cashier faxed over my ID, which has my address, check stub...

Netspend / Direct deposit

lordtheta on Oct 7, 2016
They lost my total direct deposit and doesn't give answers on how and why they haven't taken care of this. I used the account numbers given which I feel goes to one of their personal accounts and they need to be held accountable since they will not give me the funds that was transferred...

Netspend / Time warner cable and netspend have failed to refund my money

lmc20720 on Sep 19, 2016
On July 23, 2016, I filed a dispute with Netspend against Time Warner Cable for a service I did not receive. On August 9th, I followed up with Netspend to find out what was the result of the charge back and was told, “Provisional Credit not issued. No additional information is available until...

Netspend / My money

Sondon1010 on Aug 30, 2016
Hi my name is David Jackson and i was writing to know i made a claim cause my card was stolen on the August 25th 2016 and that  bill money other personal stuff i was talking to the lady she said i  probably get some of it why its still under investigation i really hope so i really need it it was 600 + 710 =1310.00

Netspend / Mailing Cards to minors

Unsolicited219 on Aug 5, 2016
My 13 year old received an offer from Netspend in the mail, complete with card and account number. I immediately contacted Netspend to gather information on how they came upon my child's information. I contacted the customer service line, which no one answered. I then contacted the Decline...

Netspend / NetSpend Refer A Friend Program

acamp2016 on Jul 29, 2016
I've had my NetSpend account for well over 2 years now. My direct deposit from work goes into this account as well as my tax refund deposit. I recently decided to try their Refer A Friend program and I referred my Fiance. He lost his job back in June so every little bit counts in our...

Netspend / netspend procedures are stupid when you dispute a transaction

Antonio Carter on Apr 23, 2016
on 03/31/2016 i was robbed i notified netspend and got claim # 2680937 i was advised i will receive a replacement card within 7-10 business days (never received it ) i called back to netspend to check the status of mty replacemnet card i was told 7-14 business days the 14th business day...

Netspend / Prepaid card

Tina Whit e on Apr 18, 2016
AGREE I THINK THAT IF YOU HAVE NO PERSONAL EXPERIENCE WITH THE CARD COMPANY THEN YOU SHOULD SHUT UP .. I for one had very good credit never needed a prepaid anything until some low life stole my identity in Illinois and i lived in Iowa so i have been left to clean up the mess I have been a...

Netspend / Dispute Department/provisional credit Bad customer service

Shekinah Love on Apr 15, 2016
Basically my card was stolen andvmoney took out of my account.customer service keeps hanging up on me. When i so get thru they have 5 different stories . Netspend promised provisional credit by today . I was due to pay rent . I am now being kicked out as we speak. I am a single mother of 2...

Netspend / Bank Account

Brittany Koch on Apr 4, 2016
I have banked with NetSpend for a year. Everything has been great, up until this last month. There were several discrepsncies on my last statement; i.e. multiple charges from the same company for the same amount on the same day and a payment for $800 rather than the usual $80 I pay monthly...

Netspend / Netspend card

lisah1974 on Mar 20, 2016
So I bought a and my husband put 400.00 dallors on it so we could pay are bills and I went om line to register it and I could only get so far so I called customer support for help the man I talked to put in the information and so I thought that I was all good well when I went to pay my car...

Netspend / Locking my debit card after doing what I was told to

Lauren Hendon on Mar 5, 2016
I have messed with these people for four days now. They said they needed an originally recipet from the merchant to give me my refund. Now I faxed them the original recipet. They said it would take 6-8 business hours so I called back yesterday Friday and spoke with a lady who said my card...

Netspend / Unauthorized Charges

Reviewer36480 on Mar 4, 2016
Late January while checking my NetSpend account I noticed a charge I had not made. I immediately notified customer service of the charge and to cancel the card as I had evidently lost it. They said the charge was still in pending status and would stop the charge from completing. A few day...

Netspend / Re: Closing of Account due to Fraud ( And Return of Funds)

Reviewer59728 on Feb 26, 2016
Good afternoon: On 02/25/16 I was alerted by NetSpend that my account was closed due to fraudulent activity. At the present time, I had close to $2K in the account which funds had been deposited by my employer. NetSpend policy is to have a letter of indemnity sent to them requesting that the...

Netspend / Netspend returned my refund.

Pinklylizz4om209 on Feb 20, 2016
Hey so I got a netspend card for my IRS refund. I forgot to actived the card . The IRS said the refund was going to be in my card on 2-18-16 . But i called on 2-20-16 they told me that the money was there on 2-12-16. And they returned my refund back to the IRS 02-18-16 . and it takes 7...

Netspend / Prepaid Debit Cards.

Charley Jones on Feb 19, 2016
First off I filed my taxes with turbo tax and just decided to get a netspend card with my taxes loaded onto it. The card was suppose to be received within 7-10 business days...I never received that card and it took me over an hour and 3 reps to tell them I never received the card...one of...

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