NetGear
reviews and complaints

So, we bought a router system for our crib. Comcast came out to help us and they couldn't connect our system and said it was a busted router. When we hit up Netgear, they said it wasn't their product, but they couldn't connect to the internet either. When we asked for a refund, they said they couldn't refund the system and told us we had to pay more to exchange for a non-busted system. They sent us a bunch of busted links, hung up on us a bunch, and were just not helpful in fixing this mess. I wouldn't recommend any of their products, yo.

I gotta say, I was pretty disappointed with Netgear. We were trying to set up our router system at home, but Comcast couldn't get it to work. They said it was a faulty router, so we reached out to Netgear for help. They were pretty unhelpful, to be honest. They said it wasn't their product, but they couldn't connect to the internet either. When we asked for a refund, they said they couldn't give us one and we had to pay more to exchange for a non-faulty system.

It was a real hassle dealing with them. They sent us a bunch of links that didn't work, and we had to call them back multiple times just to get through to someone. And even then, they weren't very helpful. It was a frustrating experience, and I wouldn't recommend any of their products based on this.

I had a bit of a frustrating experience with Netgear this morning. I was attempting to change the password for my system, but unfortunately, the codes they sent me didn't seem to work. I tried to get a one-time passcode, but they wouldn't send it to me. I've been working hard on this for a while now, but they want me to wait an hour before I try anything else.

I've tried calling their customer service line a few times, but every time I get the same person in some other country. It's pretty amazing that I'm dealing with an international company, but it seems like they only have one person working the phones. Unfortunately, this person didn't seem to know what they were doing.

Overall, I have to say that if you're looking for a router system with good customer service, you might want to keep looking. My experience with Netgear wasn't great, but maybe yours will be better.

My experience with Netgear has been quite frustrating. Two months ago, my Netgear router started losing the Internet connection, and I was unable to fix it myself. I decided to contact Netgear's customer support, and after waiting for a while, I was connected to a techie in India. During the 90-minute call, I was asked to override Norton and enter unsafe screens, which made me quite nervous. However, I was assured that everything would be fine, and I got a remote Norton security sweep after the call.

At the end of the call, I was offered an optional 1-yr Netgear contract for $49.99, which I decided to purchase. However, I soon realized that I didn't need the contract and emailed Netgear to cancel it within the 10-day period. I also called Netgear on 9/12 and 9/13 to cancel, and each representative assured me that I would get a refund.

However, on 9/15, I received an email from Netgear informing me that I would NOT get a refund because I had used the contract to get help on 9/3. I was quite confused and frustrated by this response. Based on reviews I have read online, it seems that this is not an isolated incident and that Netgear has a reputation for being sleazy and unprofessional.

Overall, I am disappointed with my experience with Netgear. While their products may be good, their customer service leaves a lot to be desired. I would not recommend purchasing a Netgear contract, as it seems that they are not willing to honor their refund policy.

So, I had this Nighthawk Router Modem Combo from Netgear, and it just stopped working one day. I was pretty bummed out about it, but I decided to call up Netgear Support to see if they could help me out. The agent I spoke with was pretty nice at first, but then she told me that if she was able to get the unit working again, I would be charged for a service plan that cost $139.99. She also said that I wouldn't be charged if it wasn't operational while we were on the call.

Well, she charged my credit card before we even hung up, saying that the unit was going to work as soon as it finished re-booting. But guess what? It didn't work. The unit was completely dead after less than two years of use. I was pretty upset about this, so I called back and requested a refund. The associate I spoke with said that he would process the refund, but it might take a few days to show up on my credit card statement.

After two whole weeks had gone by, I called back to check on the status of my refund. I explained the situation to the person I spoke with, but they told me that Netgear was refusing to give me a refund. I couldn't believe it! They had lied to me and defrauded me out of $139.99. I was so disappointed and frustrated with Netgear that I decided to write this review to warn others not to support this company.

Overall, I would say that my experience with Netgear was pretty terrible. The fact that they charged me for a service plan that didn't even work is just ridiculous. And then to refuse to give me a refund when the unit was completely dead? That's just not right. I would definitely not recommend Netgear to anyone looking for a reliable router or modem combo.

So, I recently had an experience with Netgear and their Orbi WiFi system. At first, everything was great - my printer was finally working and I was able to connect all my devices to the WiFi with ease. However, my happiness was short-lived as I woke up one Sunday to find that my WiFi was completely gone. After some investigation, I realized that the internet service was fine, but my WiFi was nowhere to be found.

I had to start from scratch and reinstall the Orbi, which was a bit of a hassle. To my surprise, I discovered that the Orbi only recognizes the default WiFi that comes with the device. This meant that I had to add my network as a guest network instead of the primary network. This was quite irritating as I assumed that many purchasers of this product received the same Network Name and password. Nevertheless, I was just happy to have my WiFi back.

To make matters worse, I had to install my WiFi printer using their default information. This experience has made me realize why I ought to continue to hardwire my primary devices. WiFi is just too unpredictable.

Overall, I would say that Netgear's Orbi WiFi system is a decent product, but it does have its flaws. The fact that it only recognizes the default WiFi is a bit of a nuisance, and the unpredictability of WiFi in general can be frustrating. However, once everything is set up and running smoothly, it does provide a reliable and fast internet connection.

I got this Netgear Orbi router as a gift from my friend, and I was so excited to try it out. I was having some issues with my WiFi connection, and I thought this router would be the perfect solution. And, boy was I right! My WiFi is so much better now, and pretty much everything is working like a charm. But, there's just one problem - my Epson WiFi printer.

Even though both my Mac's and the printer show they are on the same network, my computer simply doesn't "see" the printer. I have tried everything I can think of, and I have searched the internet for a solution, but nothing seems to work. It's frustrating because I really need my printer to work, and I don't want to have to buy a new one.

I contacted Netgear for help, but unfortunately, they couldn't do anything for me. Because the Orbi was a gift, and I don't have the receipt, I am ineligible for a warranty. The inability of my Mac's to connect with the printer is considered a warranty issue, so I'm out of luck. Unless, of course, I want to buy an extended warranty.

Overall, I'm a little disappointed that I can't get any help from Netgear. I understand that they have policies in place, but it would have been nice to have some support. I'll keep trying to find a solution on the internet, but it's frustrating that I can't get any help from the company that made the router.

I remember buying a Netgear product a few years back and their customer service was top-notch. They answered all my questions and provided great help even after the 90-day free support period was over. However, my recent experience with them was a complete nightmare. Be prepared for some mind games if you need to contact their customer service. The representatives were very rude and refused to answer any of my questions. They even went as far as gaslighting me and then acted like I was being rude to them. It seems like this company only cares about getting you to buy their expensive extended support. If you didn't get it up and running yourself, they will make sure your product does not work for you.

Their support pages are a joke. You won't find answers to the specific questions you need answered. I highly advise against buying their products from this nightmare company until they revamp their customer service department. They need to get rid of the 90-day support limit and provide support for a minimum of 2 years for their products. It's frustrating to spend your hard-earned money on a product only to receive terrible customer service when you need help. I hope they make some changes soon because I won't be buying from them again until they do.

I recently purchased a new router from Netgear and unfortunately, I have had some issues with it. Despite being connected, I have been unable to access the internet through both wireless and Ethernet connections. I was relieved to find out that I was still within the three-month help for free time period and decided to give their customer service a call.

However, my experience with their customer service has been quite frustrating. I had to go through multiple settings changes, and each time I spoke with an employee, it was difficult to understand them as they seemed to be outsourced from another country. They also seemed to use pre-fabricated responses which were not helpful at all. Although they assured me that the issue was fixed, it still persists.

On my last call, I was disappointed to find out that the service person tried to sell me an expensive contact to extend the service time instead of checking back on the problem. I had a free month left, so why would I want to spend my money on something like that? It left me feeling like they were trying to take advantage of me.

To sum up, the product does not work as it should, and the customer service is difficult to understand and harder to get a straight answer from due to their pre-fabricated responses. They also tried to take advantage of me by selling an extended warranty a month prior to my free one expiring. If the product wasn't good in a month, shouldn't they replace it?

I have decided not to spend my money on Netgear again and will purchase a new router in the hopes of solving my issue. It's a shame because I had high hopes for this product, but unfortunately, it did not live up to my expectations.

I bought a Netgear mesh wi-fi extender from Best Buy in October 2022. Unfortunately, the device stopped working in April 2023, which was confirmed by an AT&T technician who visited my home. Since I needed an extender, I immediately replaced it with another model and contacted Best Buy for a refund. However, they told me to contact Netgear directly for a refund or replacement.

When I called Netgear's customer support number, I was initially told to contact the "3rd party seller". But when I explained that Best Buy had directed me to them, I was transferred to three different support personnel, placed on hold multiple times for extended periods, given two different case numbers, and had to repeatedly explain what had happened. It was difficult to understand the people I spoke to because of their accents, and I had to ask them to repeat themselves several times.

I am still on hold, and now they want me to do "testing" on the device - which is in the box because I have already replaced it. I refuse to disconnect the new device and reconnect theirs for testing. I believe that Netgear is deliberately making it difficult for customers to return devices for replacement, as they only offer replacements or "fix and return" instead of refunds.

This is the worst tech support experience I have ever had in 40 years. The last person I spoke to, who was supposedly a supervisor, was no better than the others. I have given up and will never buy from Netgear again. NAN (Never Again Netgear) is now my motto.

So, I recently purchased a new Netgear router from netgear.com. I was excited to get it up and running, but unfortunately, I had to wait a bit due to some issues with my internet service provider. Once I was finally able to install the router, I ran into some trouble. I couldn't log in with the admin and password that were provided, so I decided to change the password using a word processor to ensure that I had it correct.

After about four hours of attempting to get the router installed with no success, I decided to call Netgear support for help. I explained that I had purchased the router about a month to forty-five days ago, but the first thing they told me was that I was out of warranty. I was a bit frustrated, but I understood that they had policies to follow.

The tech I spoke to seemed a bit stressed and was hurrying me along. We were having trouble accessing the Genie, which is supposed to help with the setup process. The password I had cut from the word processor and pasted into the Netgear software wasn't working, and we had tried three different browsers with no luck. After about an hour, the tech asked if I had another computer, which I did. We tried again, but still no success.

At this point, the tech asked if I wanted to accelerate the process by speaking to a higher-level tech at a cost. I was a bit taken aback by this and asked about the cost. When I realized that I would have to pay for both the router and the installation, I explained that it was unrealistic and that I didn't want to pay for something that I had successfully completed on my own for the last twenty-five years.

After several more attempts, we still couldn't get the correct password entered. I told the tech that if I had to pay for customer support for something that I had successfully done in the past, I didn't want their product and would return it to the store. It was a frustrating experience, and I was disappointed that I couldn't get the router up and running.

I contacted support many times about issues I was having with my router and being able to get into it to change my password from the default to a private one. Every time I contacted them they conveniently disconnected from the chat service and sent me an email with a case number. I promptly went back in to the chat only to get another person and go through the same crap over again. They kept having me do the same thing over and over and we kept getting the same result. That is the pure definition of insanity. We did this for hours on end. I got so tired of the run around I gave up. Then I remembered I had a friend who is a tech genius, so I had them help me. I should have just gone to him in the first place. Netgear support is terrible. I miss my old linksys. when this Netgear goes to crap or I get the opportunity to change it, I am going to. They gave me hassle about helping me with the stupid product anyway. It was a ridiculous run around. I am very disappointed to say the least.

on my router, but the customer service was helpful and walked me through the process. The router itself is fast and reliable, with good coverage throughout my home. However, the interface can be a bit confusing and takes some getting used to. Overall, I would recommend Netgear products for their quality and performance, but be prepared for a bit of a learning curve when it comes to installation and setup.

Netgear is a company that provides networking equipment and solutions for both home and business use. I recently purchased an Orbi mesh system from them and it worked great for a while. However, a couple of months ago, I started experiencing some issues with it. I tried to reach out to their support team for assistance, but I was disappointed to find out that their support ends after just 60 days unless you pay for a subscription.

I found this to be ridiculous, as I had already spent a significant amount of money on the product and I didn't think it was fair to have to pay extra just to get some help with it. Unfortunately, I wasn't able to figure out how to get my money back either, which was frustrating.

Overall, I feel like my experience with Netgear was a waste of money. While their products may work well initially, the lack of support and customer service is a major drawback. I would caution anyone considering purchasing from them to think twice and consider other options that offer better support and assistance.

Netgear ain't good, man. They don't give refunds, only repairs. I got this router from them and it only worked on my computer or phone, but not both at the same time. Even the cable company couldn't connect it. So, I had to go and buy a modem/wifi from the cable company. Now I'm stuck with this $100 router that doesn't work right. I'm never buying from Netgear again.

hill. However, I must say that the products themselves are pretty good. I have been using Netgear routers for a while now and they have been reliable and fast. The setup process is also pretty easy, even for someone who is not tech-savvy like me. The website is also user-friendly and has a lot of helpful information. I was able to find answers to most of my questions on there. Overall, I would recommend Netgear products, but just be prepared for some frustrating customer service experiences.

I recently got Netgear Orbi installed and it's been a bit of a headache. It's been blocking some of the websites I need to access for work and I haven't been able to figure out how to unblock them. I tried reaching out to customer service, but they didn't seem to know much about the product. They promised to call me back, but never did. I ended up having to call multiple times and each time the phone system kept cutting out. It's been a frustrating experience and I would not recommend buying from this company.

I had a pretty rough experience with Netgear's tech support team. I talked to four different reps, and unfortunately, none of them were able to help me out. The first person I spoke to just couldn't seem to understand what I was saying, which was pretty frustrating. The second rep didn't seem to understand the problem I was having, and the third rep told me that the issue had been fixed when it really hadn't.

To make matters worse, the fourth rep I spoke to said she would call me back but never did. I was pretty disappointed with the level of service I received, especially since I had purchased a 2-year support contract. In the end, I decided to cancel my contract because I just didn't feel like I was getting the help I needed.

Overall, I think Netgear has some serious issues with their tech support team. It's clear that some of the reps I spoke to didn't have the knowledge or communication skills necessary to help me out. I hope they can improve their service in the future, but for now, I would caution anyone thinking about purchasing a support contract from Netgear.

Netgear is a company that I have had the displeasure of dealing with. As someone who used to work in the tech industry, I can say that their support is the worst I have ever encountered. It's like they don't even care about their customers. The technical support team is at Level 0, which means they are not very knowledgeable and just read from a script. They ask you the same questions over and over again without actually listening to what you are saying. It's frustrating and a waste of time.

When you buy a Netgear product, you are pretty much on your own. Their support is non-existent, and you will have to figure things out for yourself. It's a shame because their products are not cheap, and you would expect better support for the price you pay. If you have any issues with your product, you are better off purchasing from Amazon because at least you can send the product back for an exchange or credit.

I recently had an issue with my Netgear router, and it was a nightmare trying to get it resolved. I called their support team, and they were not helpful at all. They kept asking me the same questions, and it was clear that they had no idea what they were doing. I ended up having to do my own research and found a solution online. It's ridiculous that I had to do this myself when I paid good money for their product.

Overall, I would not recommend Netgear to anyone. Their support is terrible, and their products are not worth the price you pay. If you are looking for a reliable router or other networking equipment, there are better options out there. Don't waste your time or money on Netgear.

I gotta say, I'm feeling pretty darn frustrated after spending a whole day trying to get some basic help from Netgear. I mean, come on, is it really that hard to provide decent customer service?

Honestly, I'm starting to think that this company's whole deal is to sell products that don't work quite right and then make you pay extra for any kind of support. It's just plain ridiculous and super annoying.

And to top it all off, when I reached out to them with a simple question, they basically told me I had to fork over some cash if I wanted any help. Are you kidding me? That's not how you treat your customers.

Needless to say, I'm pretty darn fed up with Netgear at this point. I'm never buying from them again and I definitely wouldn't recommend them to anyone else. It's just not worth the hassle.

I just wanted to share my experience with Netgear. I recently updated my router firmware to V1.02.104 and now I can't log in to the Netgear Genie ios app. I tried reaching out to their customer support through the Netgear community forum, but unfortunately, I haven't received any solution yet. It's frustrating because I can still log in to the website and Genie desktop for windows 10, but not the ios app. It seems like there's a bug with the app.

I've been using this router for over 5 years now, and I've been thinking about getting a new one. However, after this experience, I don't think I'll be purchasing another Netgear product. Their customer support has been disappointing from the very beginning, and this recent issue has only added to my frustration.

Overall, I would caution anyone considering purchasing a Netgear product to think twice. While their products may work well initially, their customer support leaves much to be desired. It's important to have a reliable and responsive support team, especially when dealing with technical issues like this.

I had a bit of a rough experience with Netgear's customer support recently. I called in and selected the Tech Support option from their menu, but ended up waiting on hold for a whopping 18 minutes. When someone finally answered, I had a hard time understanding them due to their accent. They quickly informed me that I had a technical question and that they were going to transfer me to Tech Support. I tried to explain that I had already selected that option and didn't want to be transferred, but before I could finish my sentence, they hung up on me.

Honestly, I was pretty frustrated with the whole ordeal. If I had known that Netgear's customer support was so lacking, I probably wouldn't have purchased their product in the first place. It's a shame, because I've heard good things about their products, but if the support isn't there when you need it, what's the point?

Overall, I think Netgear needs to work on improving their customer support. It's not enough to just have a phone number listed on your website - you need to actually provide helpful and accessible support to your customers. Hopefully they'll take this feedback to heart and make some changes in the future.

Contacted Netgear a week ago (May 6th) and a week later still no resolve. Customer service is the worst I have ever dealt with in a company. They are instructed to keep pushing you off. Very difficult to understand their English. This company is a rip off and I advise strongly not to purchase Netgear products. This is frustrating and a govt. agency should get involved and put a stop to Netgear. They are not here to help you; they are here to make fraudulent money off of you.

2020 bought the ORBI RBR50 to upgrade my network. Nice feature to have an app to control devices in "DEVICE MANAGER" with kids. After 3 months, the App Device Manager stopped working. Thinking it's a simple fix, I contact Netgear to learn after 3 months, you're on your own.. pushed onto the "community support" pages. No Fix. Years later, I continue to browse the net looking for ANY solutions, but instead I find tons of complaints of the same and similar issues but no fixes. If you try out the support pages, you just get let down a rabbit hole and go in circles. DO NOT BUY THIS, or be sure to know what support if any you will have after you purchase. New issues are coming to light now. These products are not cheap and customers deserve better.

System keeps dropping and disconnecting from the base station, and the 2nd satellite dropped and would not reconnect. I was sent a replacment after several weeks and paying a $17.00 fee and the new Satellite would not connect either. I had asked and was told I would get a complete new system instead of just a satellite and I didn't! I have since returned the first defective satellite and after going through "what they call support" barely able to communicate with the person on the other end due to them being located in India. They agreed to send me a complete replacement system. However, they could not find my returned satellite and did not know what the FEDEX tracking number was and they created the FEDEX label! No record in their system of the Fedex tracking number. AMAZING! They don't even know what they are doing! I will NEVER buy another NETGEAR product again!

I purchased a new Netgear router/modem about 4 months ago from Best Buy. Three weeks after using the item it quit. I took it back to Best Buy and was told that they only stand behind products for 15 days. I went back to Netgear and they told me to send it back to them. I sent it back in the box I purchased it in with all the cables. About 3 weeks later I received a replacement router/modem. However, they did not return the power supply that I had sent them. I called 2 months ago saying I needed my cord back. I was told that the warehouse would look into this. Two months later and after 10 calls, and continued threats, I have not received my cord. Everytime I talked to their tech support (some group from India where you could hardly hear above the dozens of other techs talking in the same room) I would be told that someone from the warehouse would get back to me. This is the worst customer service that I have ever had! They are a complete joke.

I have 36 e-mails from early January to resolve my Armor subscription problem and now I can't get in touch with anyone via chat nor does anyone respond to my latest e-mails. The problem remains unresolved.

1). I have paid for an Armor subscription but I cannot "activate" it because the link required on their website (as previously directed by tech support) will not respond to a mouse click. They don't respond to my e-mail with this information.

2). I am unable to log into the Armor/Bitdefender "Security" page on my mobile APP. It tells me that the Orbi router is registered to an expired e-mail address, even though Tech Support previously updated my e-mail address for my online Netgear & Armor accounts.

My name is Michael Farren. I bought a new router MR80 & needed to transfer my current Netgear subscription from my old router (MR60) to the new one (MR80). I 1st contacted Netgear on January 12, 2023 at 6:18pm to transfer my Armor subscription to my new router, I bought & paid for this armor subscription on 9/28/22 for 1 year of service ending on 9/27/23. The person I spoke with said they would escalate it ASAP to the correct department to get it done. Nothing happened, it was never transferred to my new router. I continued to contact them on 1/13, 1/15, 1/17, 1/18, 1/20, 1/23, 2/1 & 2/15. Each time the person is spoke with promised me they would escalate it & gave me their word they would follow up on my case & make sure my subscription was transferred to my new router. I have multiple case # opened. I have paid for this service which now not been able to be used for over a month. I have made several attempts to contact them to resolve this, nothing is ever done & no one ever contacts me back. My service is not active on my new router it keeps telling me to purchase Netgear on the MR80 & that the MR60 is disconnected, I have paid for a subscription that is still active & it just needs to be transferred to my new router. I’m not exactly sure what to do from here so I decided filing a complaint is the next best step to get the service I paid for, I did informed them I would be filing a formal complaint & no one ever responded or contacted me back. This is such a simple fix, all they need to do is activate my old subscription on my new router which is easy to do & I’ve had it done before with other routers in the past. I’ve also had issues getting it done but never like this. Please help!

Automatically renewed service contract with 1 day notice. Received a notice on 12/10 at 12:45 p.m. Charged my credit card on 12/11 for $106.74. Way too short of a lead time. Once paid there is no way to cancel. Run around, bad email address on site.

My Nighthawk Router Modem Combo stopped working, so I called Netgear Support. The agent told me that if she was able to successfully get the unit working, I would be charged for a service plan ($139.99) but that I would NOT be charged if it was not operational while on the call. She charged my credit card before hanging up, saying it was going to work as soon as it finished re-booting. It did not. The unit was dead after less than two years. I called back and requested a refund. The associate said he would process it but it might take several days to appear on my credit card statement. After two weeks, I called back and explained the situation. Netgear is refusing the refund. They lied and defrauded me out of $139.99 Please don't support this company!

Last Monday I rang your support number and it offered a choice to have someone ring me back. Well as it is now Sunday and nobody has rung I assume that this is something else Netgear promises to do and never does!

So now I have spent 1hour 45 minutes on the phone. Logged the problem and have a case number. So what do you have to do to get support I have paid for from Netgear!

This has to be the worst support from any company I have ever experienced and I will never buy any of their products ever again.