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NetGear Customer Care Service


350 E. Plumeria Drive
San Jose
United States - CA95134

Customer Support Phone Numbers

+1 408 907 8000 1 0
Contact Support

NetGear Carlsbad
2200 Faraday Ave. Suite 150, Carlsbad, CA 92008, United States
Tel: +1 760 476 8700

NetGear Canada
Suite 168, 10760 Shellbridge Way, Richmond BC, V6X 3H1, Canada
Tel: +1 778 804 9800
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NetGear Complaints & Reviews

Netgear / Customer service

RoseS1975 on Oct 7, 2016
I called for customer support. They orally gave me directions that contradicted they emailed for my return on a product. I called to speak to a manager and was on hold for over an hour and called back an was on hold for 2 hours and still was not connected.

Netgear / Ac750 wifi extender

Jimmy B. on Aug 4, 2016
I purchased a Netgear AC750 Extender just yesterday from Walmart. I paid about $79.97 plus tax for it. Like everyone else, when I got home, I could not get it to work. I called Netgear and after about an hour I finally got to speak with a "Technician" (I use that word lightly.) His name...

Netgear / I will never purcahse anything with netgear again this a warning

ARLENE SCOTT on Jun 12, 2016
I purchase a Netgear in when I tell u they hung the phone up on you it want let you get ant extended internet then you go this same man on line with you in tell u he will call you back ok that was 11:30 pm last night so here we go the next day its the same man answering the phone again ant...

Netgear / N300 router

Claudette Payton on Jan 9, 2016
The first time I called for help with setting the router up I was hung up on the second time the phone was hung up on me again so I called back and hung up on them and decided to just take the router back to the store but they called back and was trying to charge me talking about some...

Netgear / Extender

Reviewer21377 on Oct 22, 2015
Netgear is a complete Fraud. The produce is less than 4 months old ... my carrier delivered a new wifi-router and I couldnt get my extender to work. I have about 10 devices that I use the extender for ... the customer service rep wanted to sell me a $200 a year extended warranty to help me...

Netgear / Router - tech support

Reviewer90337 on Oct 11, 2015
As I was setting up parental controls on my netgear genie account, which I had to log in to do, the screen closed on me. I had just used the "access enabled" function so that certain devices (unruly teen) in my house would need my password in order to use the wifi. It made it so I...

Netgear Vu-zone / No Help

Reviewer45236 on Aug 17, 2015
I have a vuzone camera set that has not worked since April. I started a support case and got updates. Then to find out that after 3 days the case was dropped even before the problem was fixed. I have been given wrong numbers from your support people and have had my house entered 3 time...

Netgear N300 Wireless Router - Wisconsin, Roberts / Not standing behind lifetime warranty

WillowWench on Jul 14, 2015
NetGear products list a lifetime warranty on their product but don't/won't stand behind the product and offer an RMA for product replacement when router not working properly. I made 4+ calls, was disconnected 4 times, and spent more than an hour and a half on hold during these...

Netgear - Florida, Lake Worth / scam technical support

MrMikeH on Jul 3, 2015
Purchased a Netgear wall mount range extender and did not get the "boost" I was expecting. I called tech support and the tech asked to link to my laptop and I agreed to let him. The tech ran "msconfig" and said I had services stopped by a virus. He then ran a couple of IPCONFIG cmds and...

Netgear Wifi Router / Power adaptor for a router

Gautam G on Mar 18, 2015
Netgear people are the most ridiculous. They wanted me find a part number which is not present on the power adaptor. Only Model number and serial number are there. So, they wanted me to travel 35 Kms to their service centre just to find the part number and then travel again later to get...

Netgear Ex6100 Wifi Extender - California, San Jose / Tech Support Scam

raider404 on Nov 20, 2014
BEWARE!!! DO NOT TRUST NETGEAR TECH SUPPORT!!! THEY WILL LIE TO YOU AND TRY TO SCARE YOU!! AND THEN TRY TO TAKE YOUR MONEY!!! I purchased a WiFi Range Extender, hoping to boost wifi connection in my house, only to find it not helping. So I called Netgear tech support from the number that wa...

Netgear Bomgar - New York, Delhi / Netgear router

Jos Garrett on Oct 14, 2014
Tried to install Apple TV on the wireless network. Customer service rep from India was virtually unintelligible and untrained. He insisted atthe beginning of the call that I either pay for one year service $129 or two years for $199. After an hour and a half and inability to help me he...

Netgear / Unecessary charged

Tinta on Aug 14, 2014
My son and I just got off the phone with Netgear customer service. What a joke. The tech demanded that we part away with $129 for a year of technical service of $199 for two years. I was appalled and asked the tech what criteria he was using to charge me this astronomical amount. He stated...

Netgear N300 Router - Michigan, Hamilton / defective product and customer service

Rixie on Aug 2, 2012
I bought a Netgear router that was defective. I called Netgear twice and left them an email. You can not understand the techs. They said to return the router to Staples but Staples will not take it back. Now I'm stuck with a $70 router that doesn't work. I filed complaints with...

Netgear N600 Router - California, San Jose / coustomer service

trackerace99 on Feb 27, 2012
I will add my story to those of others who have encountered Netgear's technical support with bad results. I called tec. support to help get my n600 router up and was directed to a company called Yogi. This called produced good results and the router was up. The problems began when I...

Netgear Router - England, Greater London, london / useless product and appauling customer service

steveculver on Jun 30, 2011
i bought a netgear dng2200m router which reported to have a 3g option. went to the site to see which 3g dongles it supported. bought the router, then bought a compatible 3g dongle. did not work, router says not supported. rang customer services, and got through to India, after an hour of...

Netgear / Customer Service Call Hangup

Johnson555888 on May 16, 2011
Case #: 15599538 Dear Netgear, The second person that "helped" me on my netgear router was terrible. The person was clearly not knowledgeable, and the person laughs at a customer's question because they were "confused". And keep repeating the same information over and over, then hung up on me.

Netgear N600 Router, Wndr3700v2 - Washington / Bad support

wilbur5000 on May 15, 2011
New high speed router kept dropping connection to my laptop using the 5Ghz channel. I called tech support on Saturday, May 14, 2011 and spoke at length about the problem to a tech. They start every call giving their ID number very quickly, then confirm your callback number and email. I had...

Netgear / Customer Service

Mad in PGH on Mar 10, 2011
We had a netgear wireless router for several years and it worked great. Then we started having problems getting bounced off. Son called for techical support. We were told that our warranty wore off, and after getting the model number, the advocate said that he knew what the problem was- we...

Netgear / Gearheads Service - Florida / Gearheads service is abysmal

ThisNameIsAlreadyTaken on Feb 7, 2011
Netgear pitched the Gearheads service as the one-stop-shopping for getting any of my computer related problems resolved, to act as my IT department. I had two issues, one with a wireless HP printer, one with a Netgear router, and the Gearheads failed miserably at both. here's the most...

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