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350 E. Plumeria Drive
San Jose
United States - CA95134
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NetGear Carlsbad
2200 Faraday Ave. Suite 150, Carlsbad, CA 92008, United States
Tel: +1 760 476 8700

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Suite 168, 10760 Shellbridge Way, Richmond BC, V6X 3H1, Canada
Tel: +1 778 804 9800
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NetGear Complaints & Reviews

Netgear - Extender

Posted: 2015-10-22 by    Reviewer21377
Complaint Rating:  0 % with 0 votes
Netgear is a complete Fraud. The produce is less than 4 months old ... my carrier delivered a new wifi-router and I couldnt get my extender to work. I have about 10 devices that I use the extender for ... the customer service rep wanted to sell me a $200 a year extended warranty to help me with...

Netgear - Router - tech support

Posted: 2015-10-11 by    Reviewer90337
Complaint Rating:  0 % with 0 votes
As I was setting up parental controls on my netgear genie account, which I had to log in to do, the screen closed on me. I had just used the "access enabled" function so that certain devices (unruly teen) in my house would need my password in order to use the wifi. It made it so I...

Netgear Vu-zone - No Help

Posted: 2015-08-17 by    Reviewer45236
Complaint Rating:  0 % with 0 votes
I have a vuzone camera set that has not worked since April. I started a support case and got updates. Then to find out that after 3 days the case was dropped even before the problem was fixed. I have been given wrong numbers from your support people and have had my house entered 3 times without...

Netgear N300 Wireless Router - Wisconsin, Roberts - Not standing behind lifetime warranty

Posted: 2015-07-14 by    WillowWench
Complaint Rating:  0 % with 0 votes
NetGear products list a lifetime warranty on their product but don't/won't stand behind the product and offer an RMA for product replacement when router not working properly. I made 4+ calls, was disconnected 4 times, and spent more than an hour and a half on hold during these four...

Netgear - Florida, Lake Worth - scam technical support

Posted: 2015-07-03 by    MrMikeH
Complaint Rating:  0 % with 0 votes
Purchased a Netgear wall mount range extender and did not get the "boost" I was expecting.
I called tech support and the tech asked to link to my laptop and I agreed to let him. The tech ran "msconfig" and said I had services stopped by a virus. He then ran a couple of IPCONFIG cmds and...

Netgear Wifi Router - Power adaptor for a router

Posted: 2015-03-18 by    Gautam G
Complaint Rating:  0 % with 0 votes
Netgear people are the most ridiculous. They wanted me find a part number which is not present on the power adaptor. Only Model number and serial number are there. So, they wanted me to travel 35 Kms to their service centre just to find the part number and then travel again later to get the...

Netgear Ex6100 Wifi Extender - California, San Jose - Tech Support Scam

Posted: 2014-11-20 by    raider404
Complaint Rating:  100 % with 1 votes

I purchased a WiFi Range Extender, hoping to boost wifi connection in my house, only to find it not helping.
So I called Netgear tech support from...

Netgear Bomgar - New York, Delhi - Netgear router

Posted: 2014-10-14 by    Jos Garrett
Complaint Rating:  0 % with 0 votes
Tried to install Apple TV on the wireless network. Customer service rep from India was virtually unintelligible and untrained. He insisted atthe beginning of the call that I either pay for one year service $129 or two years for $199. After an hour and a half and inability to help me he turned...

Netgear - Unecessary charged

Posted: 2014-08-14 by    Tinta
Complaint Rating:  100 % with 1 votes
My son and I just got off the phone with Netgear customer service. What a joke. The tech demanded that we part away with $129 for a year of technical service of $199 for two years. I was appalled and asked the tech what criteria he was using to charge me this astronomical amount. He stated that...

Netgear N300 Router - Michigan, Hamilton - defective product and customer service

Posted: 2012-08-02 by    Rixie
Complaint Rating:  0 % with 0 votes
I bought a Netgear router that was defective. I called Netgear twice and left them an email. You can not understand the techs. They said to return the router to Staples but Staples will not take it back. Now I'm stuck with a $70 router that doesn't work. I filed complaints with the...

Netgear - Maine - help

Posted: 2012-06-12 by    Maryann3
Complaint Rating:  0 % with 0 votes
Absolutely the worst experience I have had ever trying to get someone to help me with the installation of a router. Directions are confusing and when installed as directed on their CD, it just throws off my internet connection. I have been at four different avenues of help with this company....

Netgear N600 Router - California, San Jose - coustomer service

Posted: 2012-02-27 by    trackerace99
Complaint Rating:  0 % with 0 votes
I will add my story to those of others who have encountered Netgear's technical support with bad results. I called tec. support to help get my n600 router up and was directed to a company called Yogi. This called produced good results and the router was up. The problems began when I tried...

Netgear / Wireless Router - horrible customer service

Posted: 2011-07-23 by    Mags1
Complaint Rating:  0 % with 0 votes
The technical support of Netgear is HORRIBLE. I changed my Netgear wirless router password, and then i lost the wireless connection. I called the technical support, ant an Indian lady answered and told me a whole bunch of stuff they have to reset and wanted me to purchase the 6 month or 1 year...

Netgear Inc - Terrible Service

Posted: 2011-07-11 by    regretela
Complaint Rating:  0 % with 0 votes
I lost my resource CD. Of course, the manual is ONLY on the CD, so I was kind of hosed as I wanted to use some of the more advanced features of my WNDR3700 router. I called customer service. After listening to a lot of annoying, inane, insanely cheerful robo machines, I was finally connected...

Netgear Router - England, Greater London, london - useless product and appauling customer service

Posted: 2011-06-30 by    steveculver
Complaint Rating:  100 % with 1 votes
i bought a netgear dng2200m router which reported to have a 3g option. went to the site to see which 3g dongles it supported. bought the router, then bought a compatible 3g dongle. did not work, router says not supported. rang customer services, and got through to India, after an hour of trying...

Netgear - Customer Service Call Hangup

Posted: 2011-05-16 by    Johnson555888
Complaint Rating:  100 % with 1 votes
Case #: 15599538

Dear Netgear,

The second person that "helped" me on my netgear router was terrible. The person was clearly not knowledgeable, and the person laughs at a customer's question because they were "confused". And keep repeating the same information...

Netgear N600 Router, Wndr3700v2 - Washington - Bad support

Posted: 2011-05-15 by    wilbur5000
Complaint Rating:  50 % with 2 votes
New high speed router kept dropping connection to my laptop using the 5Ghz channel. I called tech support on Saturday, May 14, 2011 and spoke at length about the problem to a tech. They start every call giving their ID number very quickly, then confirm your callback number and email. I had this...

Netgear - Customer Service

Posted: 2011-03-10 by    Mad in PGH
Complaint Rating:  100 % with 3 votes
We had a netgear wireless router for several years and it worked great. Then we started having problems getting bounced off. Son called for techical support. We were told that our warranty wore off, and after getting the model number, the advocate said that he knew what the problem was- we needed...

Netgear Dual Router - California, Riverside - alicia sales clerk

Posted: 2011-02-27 by    victoria watnick
Complaint Rating:  0 % with 0 votes
my boyfriend insisted on buying a wireless dual router from netgear but i knew where i live in hemet it wouldnt work...so after 4 straight days of calling netgear the time warner and getting fustratedc ...i said to hell with netgears security keyword...i called radio shack and got a refund with...

Netgear / Gearheads Service - Florida - Gearheads service is abysmal

Posted: 2011-02-07 by    ThisNameIsAlreadyTaken
Complaint Rating:  100 % with 1 votes
Netgear pitched the Gearheads service as the one-stop-shopping for getting any of my computer related problems resolved, to act as my IT department. I had two issues, one with a wireless HP printer, one with a Netgear router, and the Gearheads failed miserably at both. here's the most graphic...

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