National Tire & Battery [NTB]
reviews and complaints

I am a frequent customer of this location. I came in to have my oil changed and buy 2 new tires. While waiting to be helped a customer was clearly upset about something. As she left the waiting room area and proceeded to leave she stopped to speak with me about what was going on. Apparently there was a customer in the waiting room with a dog which was not a service dog. There was dog hair all over the area where the dog was obviously shedding his hair. I then realized why the young lady with the three small children were just standing there and not sitting. I approached management about the dilemma and they seemed not to want to address the issue. I left the store along with 3 other customers vowing to contact Corporate. I am unsure as to your policy but I'm sure you prefer not to lose good customer for the sake of a dog. 11/29/2017 approx. 4:45 pm

I went to NTB in Union city, Georgia on Sunday, November 25, 2017. I purchased 4 new tires, alignment and service plan. My car was the last to be finished and it became a little bit after closing. I spent $611.50! On my drive home I noticed my wheel was shaking and wasn't before I took it, So I'm thinking they didn't balance the tires . Also it was drifting to the right, which if the alignment was done it shouldn't be doing that. So I know that they was already closed so I called Monday when I got off work and was headed to take it back up there. Well they told me that they only had 1 technician working and it would better to bring it on Tuesday. So yesterday which was Tuesday, I picked my son up early from his after-school tutoring so I could make it to NTB before they closed. When I got there i was told the same issue was going on, only 1 technician again and they couldn't see me today! First off if the job was done correctly I wouldn't be having to deal with coming back. After spending $611.50 i'm still driving around putting my kids in harms way with these tires. I don't know what the issue is, I came to them to be able to drive in a safe vehicle and its totally opposite. I'm wasting gas by keep driving up there but still not getting the job done. This is very bad customer service! and something need to be done about this, this is not how you conduct a business. I don't know when my truck will be fixed, they told me to just call today before I make the drive to let know me if they can fix it! This is a huge inconvenience and safe hazard for me and my kids!

On Nov.27, 2017, I dropped my vehicle off at the NTB Oak Lawn, IL location. My tire had a nail in it and just needed a simple repair. I dropped car off at around 11:30am with a promise time of 1:00pm. At 2:54pm, I called the shop and spoke with an employee named Manny. He said that he was backed up and would get to my car soon. I asked if it would be a better idea if I came and picked my car up and make an appointment for next day. Manny informed me that I only had 1 person in front of me so it shouldn't be that much longer. The Oak Lawn facility closes at 7pm. At 6:15pm I called to inquire about the status of my vehicle because it was over 3 hrs since the employee and I spoke over the phone. I was placed on hold so they could check. After 12 minutes of being on hold, I hung up and my husband and I headed up there to get my vehicle. Once there, they couldn't find paperwork on my car, they had no idea where my keys were and when the employee finally came back to the desk at 6:40pm(20 minutes before they closed)to inform me that they had not even started on my car I couldn't believe it. They had my vehicle for 7 hrs and 10 minutes and did not even do a simple patch on a tire that I have a warranty on.This is the 2nd time this specific location has had my vehicle for an obscene amount of hours. The manager was standing right there and said nothing to me. NO APOLOGY FOR WASTING MY TIME, NO APOLOGY FOR KEEPING MY CAR AND DOING NOTHING WITH IT, NO APOLOGY FOR THE LACK OF CONCERN THEY SHOWED BY NOT EVEN CALLING TO INFORM ME OF ANYTHING. NO APOLOGY FOR BEING UNPROFESSIONAL!

I brought my 2012 Jeep Wrangler for balance and rotation approximately 1 yr. ago. I used the Lyra Dr. Columbus, OH location. I already had the Lifetime Bal/Rot. I dropped the vehicle off and ask that they lock key in car ( they were closing soon). From the beginning the person who wrote the ticket was not happy that he was not making money off of this ticket. When I picked the Jeep up that evening (after closing) I noticed the rear mounted spare was missing a lug nut. I thought the tire tech must have lost a lug nut in the bay and due to closing soon did not want to call NAPA to get a replacement.

Fast forward 11/24/2017. I get a flat on same Jeep with same NTB tires that have not been touched or removed until this day. I remove tire and one of the lugnuts is barley threaded on a broken lug!
I called store manager Larry at Polaris location and he was a complete [censor] once I brought it to his attention. Larry stated that the Jeep had not been serviced since 2014! That's a lie! I had, had the tires rotated twice since purchase and neither time did I get a ticket . When asked for the district managers contact info Larry said:" Give me your name and number." Even though Larry had my info right in front of him ALREADY! I asked again for DM's cell. Larry put me on hold for 8 mins! I called back and Larry said;" I've got other customers!"
I am a member of Capital City Lodge #9 FOP. We are the largest FOP Lodge in Ohio. I will draft a e mail and notify the entire membership of how NTB operates.
Also I attempted to get the problem addressed at the Moundsville WV NTB. The guy informed me ;" We are a small store, we only take appointments, try the St Clairsville store." There was no other customer in the store when he said this and no car(s) on property!

On 10/27/17 I stopped by 3550 Peachtree Industrial BLVD Duluth GA 30096. Sales Rep Justin Reese assisted me. I had a quick emergency that required a purchase of 2 new tires $547.83. Justin who assisted me told me my purchased came with a rebate form valued at $70. Justin also explained me to my wait time to get tires placed would take 45 min to an hour and that I would need a alignment as well. The wait took longer because Justin kept stopping to assist everyone who walked in the store. Justin put the new tires on the front which caused a horrible ride to my destination. When I got back home to Nashville TN the store off Charlottes Pike assisted me with the alignment and rotating the tires. My fiancé misplaced the mail in rebate form so today I stopped by the Charlottes Pike location to pick up a new form the rep told me my purchase doesn't qualify for the rebate. Imagine my dissapoinment because I repeatedly asked my fiancé for the information to mail off. They recommended I call the location in Duluth I do. The young lady who tried to help me was no help at all. She offered $70 off another set of tires that I do not need due purchasing 2 tires in April and another 2 in October. The store manager David Lefavor calls back he doesn't apologize for Justin behavior he tells us if I had the ability to read I would have noticed the rebate required a purchase of 4 new tires not 2 new tires. He gets on the line upset and then he offers a 5 year warranty towards an alignment. I ask him to just refund my card the $70 or give me $70 gift card towards NTB he states NTB doesn't carry gift cards. I then ask to speak to the manager above him he states he knows his manager and how he thinks I'm better off taking what he offers because the district manager will not honor anything. He wouldn't give me the district manager contact information said he is out of town till the middle of next week when the first rep told me he'll be back on Monday. Yes I admit I was screaming because Justin told me I qualified for a a $70 rebate that I nagged my fiancé about for the last few weeks. I do not accept their offer because I do not trust NTB inDuluth GA because of Justin Reese behavior and lack of knowledge and he didn't rotate my tire which caused my ride to have an unstable balance. What I want is a $70 gift card to NTB in Nashville or a $70 refund towards my purchase.

my complaint starts with being offered a lower price from the salesman if i would pay in cash and not need a warranty on repairs. i told the rep sure, but would need to come back another time. i the went outside to contact NTB corporate office to reach a regional manager " which was not easy", and explained to the person who answered what was going on. they attempted to reach the regional but then i had to hang up as the mechanic came to me to give me my keys. Then as i walked to my vehicle i noticed my luggage rack rail sticking straight up broken, and back window shattered. mechanic who brought me my vehicle denied it happened there, the mechanic who looked at the vehicle on the lift said he never noticed this happened. i asked for the acting manager and walked back to the bay area to look. i photographed the ceiling where my ladder hit from the lift that i told the rep initially to watch out for and also the paint on my ladder from the ceiling. the glass on the concrete from my rear window was cleaned up? but no one noticed? it turns out as i understand, the sales rep who offered me the under the table deal was also the acting manager? he did immediately accept blame after i told him of the paint on my ladder and the matching scratch marks on the ceiling of the bay, and agreed to pay for the damages. while they were calling for someone who could fix the window, i called corporate again to speak with the regional again. they attempted to reach him with no avail. they said he would contact me later. while im in the office the regional called and was talking to another sales guy about my vehicle, of which he didn't know i was the guy they were talking about. needless to say, i never heard back from the regional, while my window was being fixed from another shop (not my luggage rack yet) the sales/ manager approached me and asked "whats up with that crap? i thought we were good on me fixing your vehicle? " i asked what are you talking about? he then said "you called my regional?, now my manager is out $500.00 and the store looses like $1500.00 and im going to be in trouble for not reporting this"
which I stated i didn't know he wasn't reporting it. Then he asks why would i do that? i told him i did to make sure i would be taken care of and no one tries to mess me over on the damages! He then proceeded to tell me that since i called corporate that he could no longer give me the cash deal either as that was my fault.?
and i still haven't heard from anyone in upper management, and when i called about the luggage rack replacement, they asked that i try to find one because there having no luck and that i should try a junk yard?
and still i haven't heard from anyone in any management? store or region? this may explain why there is such underhanded buissness and alot of profit loss. and to think the regional just gave this joker rep a raise while i was at the store? if he would have been there another 30 minutes, alot this probably could have been avoided.

A few months ago I took my vehicle to the Douglasville, Ga. Location and had the spare on. I bought 2 new tires and left after almost a 4 hour wait. I had a flat last night and discovered that my spare had not been put back into my car. I have accumulated $260 + in towing which would not be necessary if I had my spare returned to my trunk. They say nothing can be done. Do Not use this company!

I had a flat tire on I-20 at the Chappell Hill Exit in Douglasville, GA. I had the spare put on the car and drove to the closest NTB Store on the next exit.

The clerk, Kurt, said the tire was damaged too much and could not be repaid as a free repair but could be replaced using the hazard replacement. He did not have a tire but had something close and that the closest tire to match the other 3 tires was in Florida.

I have discovered that several of your Greater Atlanta Stores had my tire in stock and I could have driven to another store and gotten a matching tire.

I have always kept the 4 tires the same for driving and safety reasons.

I need the new tire installed replaced with a tire that matches the other 3

I just bought 4 tires from NTB less then a month ago. I bought roadside assistance and paid almost 1000 and both passager side tires went flat got the front tire plugged and the back passager had to be replaced and I had to pay another 60 dollars. That's unacceptable I just got the damn tires put on and the manager was rude and was talking to my boyfriend like he was stupid or something. He was really disrespectful.

I had control arms replaced and it has not been a year . Went in for an alignment and was told control arm bushings are bad. The manager informed me he could give 100 off and that the best they could do. The technician showed me the problem and said the part was defective. NTB did the original work. Every alignment was done by them because I purchased the alignment package when I bought the tires, which will expire on December, 18, 2017. This is a display of very bad business. Why should have to pay another fee? Not to mention they had me sign paper work so the tech could be paid for an alignment that did not take place. I spent 1100.00 only to get same work done again and has not been a year. Very dissatisfied customer.

Please view my bills for the past 3 years from the Montgomeryville, PA 18936 store location #8599. I noticed that I was billed the full price for the PA emission test were as my car was exempt from the emission because it was driven less than 5000 mile every year but I was billed the full cost. I did not contact the store directly due to the fact that I may get into a confrontation for something that is clearly a big mistake in billing for 3 years in a row and not knowing how many other customers are being charged this service, I thought it would be best to inform the corporate office of this problem and request a refund before contacting my state attorney general office.

On Aug 13, 2017 I went to the NTB located 1505 Broadway St, Pearland TX 77581. I recently purchased 2 tires from NTB with warrenty, I got a flat on one and it needed replaced. When I arrived, I was originally told it would be 1 hour to get the tire to the store and have it changed. I told them I would wait. 4 hours later my vehicle was finally finished. I complained about the wait time and was informed it was not their fault but the fault of the tire vender instead. They were not very apologetic. When it came time to pay I was charged full price for the tire. I informed him that I had purchased warranty on the tires originally and he told me that even with warranty to replace the tire and add a new warranty the price was over $120! I declined a new warranty on the replaced tire, this brought the total down to $26.66. I questioned the amount due again because of the previous warranty and was informed there was still a charge and NTB still had charges for replacement even with warranty. I paid for the charges and left the store. On the way home I noticed a clunking sound coming from the tire, that was not there before. Over the next couple weeks the sound became louder. My father came over and removed the tire to look for the source of the sound. There was no noticable problems with the suspension system. He put the tire back on and I drove the car on a test drive and the noise was gone. This leads me to believe the replaced tire was not put back on correctly or not torqued to the correct specifications. This is unacceptable amd very unsafe work being provided by NTB mechanics and customer service is lacking at this location. Due to the neglect of NTB there could have been serious injury or even death. This is unacceptable by amy standards and I believe a full investigations into this lication and your inexperienced employees and shoddy workmanship.

On Nov 1, I had a 1230 appt to have a routine oil change and maintenance. I was that there were 2 cars ahead of me and it would be finished no later than 2hrs. I came back at 230 and noticed my car was still in a service area. A few minutes later they had raised my car to start working on it. This was at 240. I told the clerk that I needed to have my car down and ready to leave by 3pm because I had a meeting to get to. He assured me it would be done. I noticed the giy working ony car was just about to change my oil. I told him I needed my car to be finished by 3. He said he needed to put oil in the car. At 255 he brought my car downand around. It took another 5 minutes to get checked out. I asked the man who worked on my car what he had done. Je said he was only able to do oil change and check fluids.
I did not get my tires rotated and I question how well he completed the other services. In addition, the steering wheel had a film of oil on it and the maintenance light had not been turned off. After paying $60.00 I do not feel confidant in the services performed and the time it took to work on my car, despite having an appt that would have left more than enough time to complete the work, was acceptable! I now have to take my car to another place to get my tire checked and to check the work your company provided. This will cost me more money and time.

On 10/28/17 @11 am I was at the Ntb store located at the legends in Kansas City Kansas 110th and Parallel to have 2 tires placed on my vehicle. The attendant advised me that my wait would be 2 hours because I didn't have a appointment. I was fine with that and left for awhile. I called at 4 pm to check on my vehicle and was advised by the worker that it was not ready and it would be awhile. I tried to question why it was not ready since I was told 2 hours and I was well past the 2 hr time but I was continually interrupted by the attendant in what I felt was a belittling manor. He would not allow me to talk. I was able to contact the mgr Mike who did remember the conversation about my 2 hr quote. He apologized and quickly got my vehicle ready in 25 min. My chief complaint is customer service from the worker. I don't know his name but Mike does and can provide it. I would like the worker counseled or retrained on how to treat customers. I would also like to be informed of the solution.

I feel as though I have been discriminated by your company. I arribed at your store front location at 10515 North Sam Houston Parkway Humble TX 77396 for an oil change at 5:45 and was refused service. Now my understanding is that your store closes at 7:00 but your website says 8 pm.. Anyway I was there early enough to get an oul change. I have been going to NTB for several years and I have never been dismissed or told I need an appointment especially if I arrive more than an hpur before closing. Mendo was the employee . I have pictures of the location and I am still currently in the parking lot. I am very upset because I drove several miles to your location. If you want customers to make apppintments to ne serviced then you need to advertise that. Very upset and expect some response to this incident. I have never been turmed away because i did not have an apppointment
I refuse ti ne treated like this in America. I will also be filing with BBB.

My name is Josh and recently my fiancé and took one of our cars in for service to the NTB in Apex on West Williams st, where we have gone many times before. We have always been treated well and shown a great deal of respect from the employees there. The managers there Scott and Tara have both always been very nice and professional, outside of being professional we have had conversations with each of them and all learned a little something about each other. Tara was especially friendly and caring andt went above and beyond what customer service usually intells, she was personal and asked about us as people and never treated us like a number or just a sale. We greatly enjoy working with her and look forward to working with her in the future. Scott was also very nice and friendly. We have worked with another man once who Ibelieve his name was Art, also good customer service. up until recently we have been extremely happy with our visits to the store, so a couple days ago we went in and there was a new person there that we have not seen before, his name was Bruce, when I went outside to walk around and just look at our car I happened to see one of the mechanics taking out old tires so I asked who Bruce was and I was told he was the district manager. I was very surprised because being in a position like that you would think that he would be the most professional of all, not the case at all. We did not like him and did not feel comfortable working with him, he is nothing like the other managers there and should take a few note from them. He was very sharp in tone and not very friendly at all. He had some suggestions for work that needs to be done to our car, nothing that is a safety issue or a must do, which is why we were offended when we told him that we could not do the repairs right then due to finances and time and he continued to push for us to do the work then. I feel like when we told him no the first time that should have been the end of his sales pitch, which is exactly what it felt like, a sales pitch, We take care of both of our vehicles but sometimes you just don't have the money.he was very pushy and when we didn't agree then it seemed like he got upset and his whole demeanor toward us changed. I csn not quote him but for lack of better words he basically said if we didn't want to take care of our car that was our choice! I did not appreciate that and have never been treated that way there before. He was unprofessional and rude and in the future if he is there we will leave and come back when Tara or Scott is there, we will not stay and work with him ever again. He was a jerk and should not be running a store and dealing with customers because that man has no people skills whatsoever and really made us feel unwelcome after we denied the extra services. I really hope someone takes this seriously, not only do we go to that store but so does my parents and brother as well as my fiancés best friend, who we introduced to the place. We say Thank you to Scott and Tara fro always making us feel welcome and treating us like people not numbers and to the mechanics for doing a good job each time we come, but to Bruce we say no thanks to working with again!

We purchase 4 tires June 2016 from national tire and battery Selma, with a warranty.. The truck started shaking horribly so we took em to a reputable dealer in seguin, he told us we were sold defective tires and the tires were 2012. So the guy at the Selma location says he will replace them for the same price or a little more than we paid for.. He insist that since we received a discount that day..in all actuality we did not pay for four tires we paid for two so we would be charged for the other two! makes no sense we left with four tires that day we should have four up to date tires..of course I warned him I was angry and was fixing to get loud if he wanted to step outside.. He declined Needless to say I was asked to leave the store bad business! I told the manager " you think it's okay to drive back home in an unsafe condition?" His response was no!
I told him" but you will let me leave this store if I don't have the money to pay you to replace the defective tires you sold us" his response was "it is your choice"
He did not attempt to do an inspection and offer to send an inspection report to bf Goodrich. He also said selling us tires that were 4 years old is perfectly acceptable! He said he could not replace all 4 because we only paid for two! That is ridiculous we bought four tires as part of a packag. Now we have to purchase a new set elsewhere it's not fair for ntb not to stand behind their product! I will notify the national highway traffic safety administration, federal trade commission, the better business bureau. Thank God we did not have a tire blow out and kill someone.

I purchased new tires and a battery in july 2017. Ever since the new tires my tire pressure monitor light has been on. I also purchased a battery which was never installed! I was under the impression it was a new battery and now a few months later my battery has died 2x and ive had to wait for a jump. I checked my battery and realized its still my original battery. I called the store in joliet, il and they said their tapes only go back until 2 weeks after the date i had service there. I now have to go to the store in the morning and pray they figure out a way to believe me because i am not paying again for a battery.

I was scheduled for an appt. to have one tire replaced at 2:30 on woodbourne rd. in Langhorne Pa. when I got there the man said do I want to wait in the waiting room? I said I'll just hang out in the lobby. I said how long like 10 min? He said about an hour. I said an hour for 1 tire? He said yea. I said I've changed a flat on the street in 5 min. He said you can do it yourself if you want. Nice attitude toward the customer.

I have literally purchased 2 sets of tires from this location for two of my Lincolns, (I have four and I restore them), totaling over $1800.00 in the last year. I noticed that I had a nail in my rear tire and rushed to the location about 3 p. m. one afternoon. I was literally having an emergency, and waited in line while the manager "Pete" took a young lady as a walk in in front of me. When she is finished, I tell him that I am having an emergency and did not want to be stranded beside the road today, it was almost 90 degrees that day. The man literally barks at me (NO!), we aren't taking any more customers today. I respond, "but man, Its an emergency, My tire is almost flat, and I have literally dropped almost eighteen hundred dollars here in the last year. Nope, sorry, and I leave infuriated, several customers witness and visually see my disdain. I take the car to Kaufmann Tire on Cheshire Bridge Road in Atlanta, and not only do they repair my tire, they do it for free. Anyway, I go back, yesterday, October 17th, and like an idiot to schedule an appointment, when I could have actually called. Ironically, Pete again is the person on duty and abruptly, and I mean abruptly waits on me. I tell him my situation, explain that I need to buy to Michelin tires to complete one set, and have 2 Lincolns complete tires swapped, and that I was selling one of my cars. I mean the man is so rude, he looks up the tire, and without one ounce of customer service, barks out a price,"a hundred seventy three per tire."My response is that I didn't remember them being so expensive, to which he gives me a blank look like I am annoying him. I ask him if they price match, he reply's", (yep) do you want to order them?". So I give in and say yes. Pete then says"thanks", to which I reply,"would you at least like my name and number?"I am in your system. He reply's"give it to me"to which he literally writes it on a small torn piece of paper. I was like"what time can I expect them tomorrow?"to which he reply's"I don't know "someone will call you". When I get home, I google the tire and it runs like 140 bucks on average at Kaufmann Tire it is $139.00, at Wal Mart its $149.21, and it is $141.99 on NTB's own website! Needless to say, this is the second bad experience with this man (manager) Pete at a store that where I have literally purchased 8 Premium Michelin Tires in the last year. Now I am now sitting at home at almost 4 p. m.in the afternoon without not even a courtesy phone call. I am disgusted and want to return to Kaufmann Tire even though the NTB store is much closer to my home. I am pretty sure that Pete has either lost my phone number, or that they just have the worst customer service on the planet. I actually believe that they consider being rude to customers is ok. I am convinced that these tires are just sitting at that location. I have waited the entire day. I am choosing to do business with another company. Sincerely, and thanks so much. Brian Mallett.