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October 13, 2023 we received a gift card of $25 for participating in our energy company's conservation program. We activated the card online per instructions and downloaded the required app, which sent the card to my iPhone's Wallet where I can view the card's number, date, security code, and my name.
Next day I placed an order on Amazon.com and it was declined. I called Amazon to inquire but they couldn't provide any reason. Hoping it a fluke I then used it at the USPS change-of-address page...to verify my identity. Again it was declined.
Oct. 16 I went on the MyPrepaidCenter website and was asked for my card number, which I provided. The site indicated the card is activated, worth $25, and never used. When I logged-in to make sure it's associated with my profile I entered a cyclical round where—though all my information was verified—still was inconsequential (please see attached screenshots). I then called three different phone numbers and was unable to reach a live person. When I again entered my card number, this time on the phone, it again verified it's activated and ready to use. The recording said to refer to the list of "approved vendors" online however, I can find no such list though I've read the entire FAQ.
I plan to contact Consumer's Energy to alert them to what appears to be a disreputable service. The app receives two stars and the reviews on top complain of the very same issue. As we're moving I can spend no further time on it and I doubt any amount of time would be helpful. Perhaps someone with more authority can make a difference. Your efforts are much appreciated.
Thanks for your thoughtful reply, Bryan. If only my phone call were as encouraging. I pressed "star" for a real person but never spoke to one. Instead a recording asked for my card information which I provided just as I'd done online several times. On the phone, however, I was told the card information is un-recognized. This after screenshots from your site indicating these same numbers in both affirmation the card is alive and well and one of the card itself showing said numbers. Surely you agree this is inhuman, Sir? Is there something you can commit to doing here once and for all with certainty or shall I take my screenshots and these messages to every review opportunity I can find and then our state's attorneys general? Clearly I've had enough.
Pam
macaw-king0i@icloud.com
My response to a bizzare email sent by a company called BHN on behalf of Prepaid:
Adrianna,
You have provided only a link to a third-party company and it requires a login I do not have. How could anyone think this unsolicited message would be welcome or even okay?
I do not know this company, what’s more, you send this “per my request” when I made no such request. Instead, I remarked in a review that the list indicated in Prepaid's voice system is not on the website as promised. You send this email as a substitute for taking care of a very real problem and you do so with a breezy tone as if to say, “Here’s everything you need this takes care of our obligation see you have a nice day!” This message is yet another indication of the worst company I’ve ever seen or even heard of.
Where is your promised fix? It's been a week with no response.
Hello Pamela, we are very sorry for what happened since your card could not be recognized by our IVR system. We will need to contact you directly through your email.
Can you please provide us with your contact email address?
For immediate assistance, you can also contact us at +[protected].
Regards,
Bryan D.
Myprepaidcenter.com.
Hi Bryan. I’ e given my email several times and I can see it right above this. Can't you see it? Just do a quick search for the “@“ symbol. Frankly this feels like more of the same runaround. It's crazy-making. So here for the last time is my email again: macaw-king0i@icloud.com.
Hi Pamela, thank you for contacting GiftCards.com regarding your recent order, we apologize if your experience was not 100% positive, and thank you for taking the time to contact us. We appreciate your comments and suggestions, as we always look to improve the Gift-Card experience. Can you please provide us with your contact email address to assist you further?
For immediate assistance, you can also contact us at 877.944.3822.
Regards,
Bryan D.
Giftcards.com