Menu
For Business Write a review File a complaint
MoveCo.net Customer Service Phone, Email, Contacts

MoveCo.net
Reviews and Complaints

www.moveco.net

Learn how the rating is calculated

2.7 7 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

MoveCo.net Complaints 7

ComplaintsBoard
R
6:21 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

So to start out with, this company has posted many of their own "fake" reviews. The majority of their online reviews are negative in nature. Moveco refuses to respond to negative reviews and only seems to respond to "good" ones. I was a real customer - just in case the owner replies that "this customer has not been found in our database", like he's done...

Read full review of MoveCo.net
ComplaintsBoard
W
10:35 pm EDT

MoveCo.net Moving

Steer clear of this company. I used this company for a move on 8.1.2017. The move was unprofessional. The one worker they had was okay. Outside of that do not use this company. The representative called DiVenchy or DaVinci is a liar and likes to restate things to make himself and this poor company look good. Very unprofessional and poor customer service. I filed a BBB complaint on this company. I was honest and spent a large amount of my time talking to this DiVenchy or DaVinci person on what went wrong. Instead of taking responsibility for unprofessional workers and not meeting the information on their own website and contract, he tries to deflect to make the customer wrong. You know people like him will always get what they get. He thinks he is being smart in taking advantage of people but in the end the company and he will the the losers. Unfortunately, I did not read all of the bad reviews this company had. Believe all of the reviews that state how bad this company is because they are true.

Read full review of MoveCo.net
Hide full review
ComplaintsBoard
J
4:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MoveCo.net Totally different experience

We all know how stressfull moving can be, the searching for a good company, transfering utilities, bank info, credit card info, etc. I did lots of research on several moving companies before deciding to use MoveConet.I saw the negative comments here, but I had a friend recommend this one to me and why would a friend give me a bad recommendation? So moving day arrived and I have to say, the office staff and movers were extremely professional and well knowledged in moving and protecting my belongings. I had a 3800 sq ft home to move from Dallas to Pleasant Point and they did an excellent job.The guys wrapped all the furniture as needed and my tv's. We had an old family heirloom (about 100 years old) which they treated with the upmost care and like it was something they themselves owned. I am extremely pleased with this moving experience.Will recommend this company to any and all who WANT a GREAT moving company that has good pricing and staff!

Read full review of MoveCo.net
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Is MoveCo.net Legit?

MoveCo.net earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: MoveCo.net stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights MoveCo.net's reputation as a trustworthy leader in their field. Customers can rely on MoveCo.net's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for MoveCo.net. The company provides a physical address, 5 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

MoveCo.net has claimed the domain name for moveco.net for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Moveco.net has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Moveco.net has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Moveco.net regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from MoveCo.net.

However ComplaintsBoard has detected that:

  • MoveCo.net protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to MoveCo.net has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
J
6:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MoveCo.net Everything

I wish I would have found these complaints earlier. The crew was understaffed and under experienced. We had a large move to be done. The estimator came out and provided a quote. He was WAY off. There were supposed to be 2 crews (6 people) working in tandem. Only one showed and they lost a guy to injury mid-move. The crew ended up working late into the evening and all of the next day because of the understaffing. Furniture and glassware were broken (large junk of wood knocked out of a desk, other pieces with large gouges, broken china). They lost all of the hardware to put one desk back together.

Inside the home they cracked the Silestone island in half, broke the banister of the stairs, knocked a hole in the wall, damaged the rug, and several tiles.

The damages to home and property already are more than what we paid in moving costs. And they are just shrugging it off.

AVOID THIS COMPANY AT ALL COSTS IF YOU VALUE YOUR HOME AND PROPERTY!

Read full review of MoveCo.net
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
9:28 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

MoveCo.net Move

We hired Moveco in June 08. They did not show up on the day of the move. The owner said they would be there the following morning as the guy in charge of our move was stuck in another town. They did not show up until about 1pm on the day of the move, one day before the closing on our home. Russell wa not to bad, ( in charge of the move) but they were still moving us at midnight. We gave the guys some very valuble things that we just were to tired to deal with. Our formal table pedestal was broken so Russell took it to have it reparied. Now, 6 months later, no one will talk to us about the pedestal. I am a Realtor and would not recommed this company to ANYONE. as the other gentleman said, RUN, NOT WALK away from this company. They have not been cooperative from day one.

Read full review of MoveCo.net
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
J
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have made several moves in my career but my move with this company was horrible. They are unprofessional with a manager named Duke that has zero concern for his customers. It is bad enough that you get poor service but their insurance is a JOKE and will not cover your items. They broke my big screen tv, damaged my new refrigerator door handles and tore...

Read full review of MoveCo.net and 1 comment
ComplaintsBoard
M
12:00 am EST

MoveCo.net Careless move, poor customer service, false advertisement

In August of 2007 we used Moveco.net (www.moveco.net) as we had received a package in the mail with great promises and raving customer reviews (they provided). Many claims can be found on their website including great customer service and an advertised claim of:

"In house policy to replace or repair anything we damage within reason (example: If Your TV is dropped down the stairs we will buy you a new one and if your dresser is scratched we will have it repaired.) "

Which can be found by navigating thier website under "about us" then "our insurance"

This gave us the percieved comfort that our items were being entrusted by a reputable company. What we found was this company was far from being reputable and we are currently having to resort to a small claims suit to resolve problems encountered during the move.

Techs arrive not in a moving truck but in an enclosed trailer pulled by a pick up truck. The tech are dressed in what they call company uniforms which are little more then a Tshirt and whatever other attire suits them. Right off the bat our first impressions were let's cancel this move and find someone else, which we would have if that was an option. The techs arrived and added additional extra charges and then offered to overlook those charges if we tip them well. During the move they often dropped things scratching wood pieces and eventually damaging our brand new refridgerator with large dents in the front. The techs were so careless and quick to move things that it seemed they were rushing the move so they could get to another one. When asked nicely to slow down be more careful they would often make rude comments. When we asked what the claim process was for the damaged goods the tech told us "what do you mean? It still works don't it?, I guess we can knock 150 bucks off the bill". Later he told us "good luck getting your fridge fixed call customer service and they will help you". We later called cust service and they told me to email the damaged pics to them and they would resolve. Days later they sent 2 guys that were supposed to fix the scratched up furniture pieces. These guys looked like they were from the bad part of town, you know the cheapest guys they could find to do the job, and a shotty job they did at best. Repeated calls to inquire about the refridgerator fix have gone unanswered. I would run not walk away from this company and spend a little extra money on reputable company and make sure to purchase extra insurance just to be safe. This company will not be careful with your posessions and certainly won't honor any (false) claims they have on thier website. I have moved 8 times previously and this was by far the worst experience I have had from beginning to end.

Read full review of MoveCo.net and 3 comments
Hide full review
3 comments
Add a comment
M
M
Mary Chambers
US
Jun 09, 2019 11:58 am EDT

It just takes to much to get your winning omg

J
J
JLDS
Cypres, US
Aug 27, 2009 8:45 am EDT

Did you rectofy the situation and satisfy this customer that used your service and expected the standards mentioned in your list provided? Reason I am asking is because I have in my hand a peice of mail from your company, we do need to move and of course, I took it upon myself to not take your word for it and see what people have to say. See in my opinion, this customer could have mentioned all the things that happened and then stated that "Moveco. upheld to their standards, they fixed what needed to be fixed, repaired the damage they did, apologized for the misrepresentation by the drivers and equipment along with offering a discount to satisfy me as a customer" I don't hear satisfaction at all. I believe a company can strive to make 100% of their customers happy, if only 95% are then so be it but to already settle for less than 100% you aren't going to make 95% happy. Don't bother answering my initial question, my gut feeling tells me find someone else.

D
D
duke
Nov 12, 2008 4:47 pm EST

Moveco belives we can only make 95% of our customers happy. Moving is a stressful business, and you can not make every one happy. Below is a list of our standards. Our our website has over 300 positive comments. please go to www.moveco.net for all your moving needs.

When you are looking for a moving company here are some helpful things to consider.
This is MoveCo.net’s standard. This is what sets MoveCo.net apart from the competition.
We maintain an online feedback board for our customers to post their comments.
We have guaranteed move prices.
We have guaranteed pick up and delivery dates.
Our customers have exclusive use of our trucks, we do one move at a time.
Our fleet of trucks is tracked by GPS. We know where our trucks are at all times.
We maintain a Texas Department of Transportation (TX DOT) registration number.
We maintain a US Department of Transportation (US DOT) registration number
We maintain membership in good standing with the Southwest Movers Association.
We maintain membership in good standing with the American Moving and Storage Association.
We maintain membership in good standing with the Better Business Bureau.
We maintain membership in good standing with the chamber of commerce
All of our drivers have at least 2 years experience (and many with much more).
We maintain one million dollars worth of commercial auto liability insurance.
We maintain two million dollars worth of General liability insurance.
We maintain up to fifty thousand dollars worth of Cargo Insurance.
We have an in house policy to Repair/Replace anything we damage, within reason.
We maintain a $25, 000 Bond.
We comply with all state advertising rules and regulations.
We maintain and enforce an associate dress code.
We conduct random drug tests on our associates.
We maintain and enforce a formal associate conduct policy.
We have conducted background searches on all our movers.
We comply with all other state and federal regulatory requirements.
We maintain late model trucks and moving equipment.
We have Itemized prices -no hourly moves, you pay for what is done not "clock watchers"
Upfront pricing you can go to our website and get an online itemized quote.

MoveCo.net Reviews 0

Looks like MoveCo.net has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent MoveCo.net, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of MoveCo.net complaint handling

MoveCo.net reviews first appeared on Complaints Board on Nov 12, 2007. The latest review Moving services was posted on Nov 2, 2020. The latest complaint Totally different experience was resolved on Apr 19, 2012. MoveCo.net has an average consumer rating of 3 stars from 7 reviews. MoveCo.net has resolved 3 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. MoveCo.net Contacts

  2. MoveCo.net phone numbers
    +1 (800) 590-0928
    +1 (800) 590-0928
    Click up if you have successfully reached MoveCo.net by calling +1 (800) 590-0928 phone number 0 0 users reported that they have successfully reached MoveCo.net by calling +1 (800) 590-0928 phone number Click down if you have unsuccessfully reached MoveCo.net by calling +1 (800) 590-0928 phone number 0 0 users reported that they have UNsuccessfully reached MoveCo.net by calling +1 (800) 590-0928 phone number
    Customer Service
    +1 (972) 250-1100
    +1 (972) 250-1100
    Click up if you have successfully reached MoveCo.net by calling +1 (972) 250-1100 phone number 0 0 users reported that they have successfully reached MoveCo.net by calling +1 (972) 250-1100 phone number Click down if you have unsuccessfully reached MoveCo.net by calling +1 (972) 250-1100 phone number 0 0 users reported that they have UNsuccessfully reached MoveCo.net by calling +1 (972) 250-1100 phone number
    Plano, TX
    +1 (817) 380-5398
    +1 (817) 380-5398
    Click up if you have successfully reached MoveCo.net by calling +1 (817) 380-5398 phone number 0 0 users reported that they have successfully reached MoveCo.net by calling +1 (817) 380-5398 phone number Click down if you have unsuccessfully reached MoveCo.net by calling +1 (817) 380-5398 phone number 0 0 users reported that they have UNsuccessfully reached MoveCo.net by calling +1 (817) 380-5398 phone number
    Lewisville, TX
    +1 (281) 825-5544
    +1 (281) 825-5544
    Click up if you have successfully reached MoveCo.net by calling +1 (281) 825-5544 phone number 0 0 users reported that they have successfully reached MoveCo.net by calling +1 (281) 825-5544 phone number Click down if you have unsuccessfully reached MoveCo.net by calling +1 (281) 825-5544 phone number 0 0 users reported that they have UNsuccessfully reached MoveCo.net by calling +1 (281) 825-5544 phone number
    Houston, TX
    +1 (512) 366-7901
    +1 (512) 366-7901
    Click up if you have successfully reached MoveCo.net by calling +1 (512) 366-7901 phone number 0 0 users reported that they have successfully reached MoveCo.net by calling +1 (512) 366-7901 phone number Click down if you have unsuccessfully reached MoveCo.net by calling +1 (512) 366-7901 phone number 0 0 users reported that they have UNsuccessfully reached MoveCo.net by calling +1 (512) 366-7901 phone number
    Austin, TX
    More phone numbers
  3. MoveCo.net emails
  4. MoveCo.net address
    1596 N Mill St., Lewisville, Texas, 75057, United States
  5. MoveCo.net social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.