Mint & Lily
reviews and complaints

As a new customer to Mint & Lily, I was excited to try out their products and explore their website. Upon browsing through their collection of unique and personalized jewelry, I was impressed with the wide range of designs and styles that they offered. From initial necklaces to stackable rings and even birthstone pieces, Mint & Lily truly had something for everyone.

While I was generally pleased with my order, I did experience a slight delay in customer service response times. While I understand that this can be expected during busy periods, it did leave me feeling a bit frustrated. Furthermore, their return process could be more user-friendly and efficient, as the process of returning items can be quite a hassle at times. I believe it would definitely benefit the brand to streamline their return process and make it more seamless for customers.

Another area of improvement would be in their policy of providing credit rather than refunds. While I appreciate that this might help the business retain some profit, I do think that many customers, myself included, value promptness and convenience above all else. A simpler and faster refund process would certainly improve the overall customer experience and satisfaction.

Despite these minor issues, I was impressed with the quality of the products I received. While I haven't had them for very long, the materials and craftsmanship seem to be of solid quality, and I can easily see them becoming daily staples in my jewelry collection.

Overall, I would rate my experience with Mint & Lily a 3.5 out of 5. With some improvements in areas such as customer service and return processing, I believe this brand has the potential to become a top contender in the personalized jewelry space. Thank you Mint & Lily for the opportunity to enjoy your beautiful products!

I recently placed an order on Mint & Lily's website, which sadly resulted in a disappointing experience. Despite my eagerness to receive my purchase, I found myself waiting for eight long weeks with no update on the status of my order. In the meantime, I received nothing but automated responses, informing me that company operations were affected by the COVID-19 pandemic. While I understand that such unforeseen circumstances can have severe impacts on any business, I was expecting Mint & Lily to keep me informed using a more personalized approach.

I must admit, I was extremely frustrated by this lack of communication. COVID-19 has been affecting everybody, including me, so I could certainly understand why there was a delay. Nonetheless, my frustration continued to mount as the weeks went by without a single update. As the delivery date approached, and I still hadn't received any information on the status of my order, I decided to reach out to them again for an update. Sadly, it was still an automated message with no clear indication of when I could expect my shipment.

That was when I sent a fourth email, stating that I needed either my order fulfilled or refunded by 5 PM. I made it clear that my patience had run out, and if they failed to act in my best interest, I would have no choice but to report the issue to my credit card company and to the Better Business Bureau for fraudulent behavior. To my surprise, after waiting for almost eight weeks with no response, they finally replied almost immediately, cancelling my order without any explanation.

As a former customer of Mint & Lily, it's worrying to see that they're not only struggling because of the current pandemic but also due to other underlying issues. I had hoped that their team would have taken a more proactive approach in managing their business, especially during these challenging times. It's saddening to see such a lack of customer care, as well as accountability for their mistakes. As a result, I'm not sure I would recommend Mint & Lily as a reliable and trustworthy retailer to my friends and acquaintances.

I recently purchased a ring from Mint & Lily and I must say, it is truly amazing! Although it did take a while to receive, I was okay with the wait. However, during that time, I continuously received emails about discounts. I found it puzzling that they were offering discounts when they did not have any products available at the time.

Once I finally received my ring, I was instantly in love with it! The quality was impressive and the fact that it withstood a week in the ocean, dealing with Florida's harsh salt water, was impressive in itself. I knew I couldn't complain about a ring that was so durable and still looked stunning.

Although I missed out on the discounts, I decided to place another order for a double ring as I was impressed with their work. I understand that they are a busy company, but it was disappointing to see that there were no approved discounts by the time I made my second purchase.

In the end, I spent approximately $156 on my orders because I am confident in the high-quality products that Mint & Lily produces. Thank you for producing such beautiful and durable jewelry that puts my mind at ease, knowing that my purchases will last a lifetime.

It is with great disappointment and frustration that I share my experience with Mint & Lily, an online jewelry store. I placed an order for three pieces on November 26th, with estimated delivery times of 7-10 days for two of the items and two weeks for the other. Fast-forward to December 23rd, and I am still without my order. Despite calling multiple times and sending three emails, my attempts to communicate with customer service have gone unanswered or responded to with nothing but an auto-generated email.

It's disheartening to see a company prioritize marketing and advertising efforts over attending to the needs and concerns of their current customers. While I understand these are challenging times, a simple update on the status of my order would suffice so that I can inform the three individuals who were intended to receive these items as Christmas gifts. Unfortunately, it seems I will have to let them know, "no Christmas gifts for you."

In conclusion, I am disappointed in the lack of customer service provided by Mint & Lily. If the company hopes to maintain a high level of customer satisfaction and loyalty, they must prioritize prompt and effective communication with their customers-- especially during the holiday season when timely deliveries are highly anticipated.

and lack of responsibility seem to be the norm at Mint & Lily. Honestly, I'm so disappointed in their poor performance, and would not recommend anyone to buy from them.

Based on my experience, I've come to understand that Mint & Lily lacks the necessary compassion and sense of urgency needed when dealing with their customers' complaints. Additionally, their lack of accountability only adds to the frustration, thereby leaving customers like me feeling like we have nowhere to turn to.

When I initially placed my order with Mint & Lily, I had high hopes that I was making the right choice. I was particularly drawn to their wide range of handcrafted jewelry, each designed to reflect a unique story. However, 24 days after ordering, I still haven't received my package, and it feels like an eternity!

Despite reaching out to the company, I was met with a robotic response from their customer service representative who seemed more interested in repeating standard phrases rather than actually helping me. To make matters worse, Patrick's disconcerned attitude toward my plight only made things worse.

It's unfortunate that Mint & Lily is so quick to shirk responsibility, with their response being that they are not responsible for the delayed delivery. It's outrageous because even after a parcel is shipped, the company still has a responsibility to ensure that it's delivered to the customer in good time.

To add insult to injury, my order has been stuck in Jamaica Queens for over 10 days now without any explanation from Mint & Lily. If they had at least explained the issue, it would have been much easier for me to understand the situation. Instead, I'm left checking my tracking number for any updates and scratching my head trying to make sense of it all.

Honestly, I would have thought that Mint & Lily would have made efforts to appease their customers by offering to expedite shipping or even offer a refund. But no, it seems like their approach is to leave customers frustrated and powerless.

In conclusion, I would not recommend doing business with Mint & Lily. My experience has shown that they lack responsibility, transparency, and customer service. So if you're looking for artisan jewelry, I strongly suggest looking elsewhere.

Last Sunday, the 12th of December, I placed an order for two bracelets with Mint & Lily. Being the holiday season, I was very excited to have them personalized, both with the same design. I was amazed at how quickly Mint & Lily processed my order and shipped it off the next day, on the 13th. However, my excitement soon turned into disappointment when I learned that not only did Mint & Lily ignore my special request for personalization, but they shipped the bracelets out without reviewing the order first.

This is extremely frustrating, especially since I was counting on both bracelets to be personalized as part of a Christmas gift. Instead, I received an offer from Mint & Lily for store credit to make up for the missing personalization which, in my opinion, is insufficient. What they should have done was resend the bracelets with the correct design that I requested in the original order.

As a customer, I felt let down by the lack of communication between the different departments in the company. The left hand of Mint & Lily should have been aware of what was requested by the right hand. It's disheartening to know that such an error was made and now the bracelets will not arrive in time for Christmas due to the necessary personalization missing.

In conclusion, I do not believe I will be using Mint & Lily again. If a company cannot fulfill the basic request of a customer, I think it leaves much to be desired. It's an unfortunate experience during the holiday season, and I hope other customers do not have to go through such disappointment. I'm P. Davis from Las Vegas, Nevada, and I wanted to share my experience with Mint & Lily.

Mint & Lily (mintandlily.com) offers an extensive range of beautiful items; however, there may be a bit of a wait before you receive your order. It's essential to plan ahead and be prepared for a wait of several weeks after your order has been shipped, with it remaining in Jamaica NY for an extended period. If you're hoping to purchase gifts, be sure to order well in advance to avoid any delays.

Unfortunately, the customer service experience can be a bit lacking. When one of my items was missing from my first order, I contacted the team, who acknowledged the oversight but never offered a satisfactory solution beyond informing me that they could reprocess the item. Inquiring whether it would be possible to speed up the delivery to ensure that I received the item as a birthday present led to them stating that they had no control over the timeframe. However, given their mistake, it seemed reasonable to expect a more expedited shipping method to make up for the error.

Despite the potential drawbacks in their service, Mint & Lily's beautiful selection may be worth the wait for those who have a bit of patience. With some extra planning and patience, you can enjoy their lovely items in a timely and satisfactory fashion.

I was thrilled to have stumbled upon Mint & Lily, an online jewelry store that offered personalized necklaces. I was eager to surprise my girls with these gifts for Christmas and placed my order on November 28th. I was charged on the same day and eagerly waited for the package to arrive. However, to my dismay, it was not until December 24th that I received an email from Mint & Lily stating that my order was delayed. I understand that there may be unforeseen circumstances, especially during this pandemic, but the fact that my order was delayed without any notice until Christmas Eve was disheartening.

Despite my disappointment, I decided to reach out to their customer service team on the same day, expressing my concerns about not receiving the package in time for Christmas. It took two weeks for me to receive a response (on January 7th), which simply provided me with the tracking number and suggested that I should check with my neighbors if I did not receive the package. While I appreciate the attempt to provide a solution, I felt like it missed the point of my concern. I was hoping to receive a genuine apology for the inconvenience caused and an acknowledgement that they should have notified me about the delay much sooner.

Nevertheless, I decided to keep the necklaces for my girls' birthdays in February, instead of replacing them for Christmas. I hope that the necklaces are made of durable materials, as they are made of stainless steel, and that they hold up well over time. What bothered me the most was discovering that their website advertised "Order In Stock Items with Next Day Air Shipping by Dec. 22nd for Christmas Delivery!" I had no idea if the necklaces I ordered were in stock, and this felt like false advertising to me.

All in all, I think that Mint & Lily could improve their customer service by communicating more effectively with their customers, especially when there's a delay in delivery. As a customer, I would appreciate being notified as soon as possible so that I can make alternative arrangements or plans. I hope that they will take this feedback seriously and look into improving their internal quality control processes.

My experience with Mint & Lily left me feeling incredibly disappointed due to their checkout process. Unlike other online stores where I can simply enter my credit card information and check out, I found that with this store, I was forced to use either Shoppay or some other unfamiliar payment service that required me to provide my telephone number. I also had the option to use Apple Pay or PayPal, but the latter required me to have a specific credit card that I did not possess. As someone who values their privacy and security, I found this entire ordeal to be quite frustrating.

I understand that businesses need to have certain payment protocols in place to ensure that they avoid fraud or chargebacks, but I do not believe that inconveniencing customers is the way to go. This is especially true when the process is so convoluted that it hinders the overall shopping experience. I felt that I was being forced to jump through hoops just to purchase an item, and this left a sour taste in my mouth.

While I appreciate that Mint & Lily offers unique and lovable products, their checkout process has left me hesitant to shop with them again in the future. It is my hope that they revisit their payment options and provide a more seamless way for customers to complete their purchases. It is important for online stores to make shopping as easy and convenient as possible, and unfortunately, Mint & Lily just didn't hit the mark for me in that regard.

If you're planning to shop at Mint & Lily, it is essential to know that you might experience a few hiccups along the way. Although their website appears glamorous and professional, shipping can take a significant amount of time. Therefore, make sure you plan ahead and take this into account before you place your order.

In addition, be sure about your purchase because once you've made the payment, the company may refuse your cancellation request. It is a frustrating experience for those who change their minds or find something they prefer elsewhere.

Another critical aspect to be mindful of is their return policy. Sadly, if you buy an item from Mint & Lily and it isn't quite right, you don't have the opportunity to return it. This means that you must be confident that the product will be perfect for you from the start.

It's unfortunate that they don't provide the flexibility of returns, but there are other ways to ensure that the size or style is appropriate before you commit. You can make use of their sizing chart and read previous customer reviews to get a sense of the size, fit and fabric of the garment.

If you're looking to try out something new or experiment with different styles, Mint & Lily might not be the best option for you. In contrast, if you're on the hunt for a specific item and you're sure it's the one, go ahead and give them a shot.

It's worth noting that the company offers a range of unique and stylish pieces. Additionally, they work with quality materials, so the items are durable and long lasting. However, it's ultimately up to you to decide if the risks of buying from Mint & Lily are worth it- you might want to consider their policies and restrictions before you make your purchase.

that I can't even give as a gift. This experience has left me feeling disappointed and frustrated, as I was really looking forward to giving my best friend a thoughtful and heartfelt present during this difficult time. It's a shame that the customer service at Mint & Lily has let me down so badly.

However, I do have to say that the actual product itself is quite nice. The ring is delicate and beautifully crafted, and the personalization options are a really nice touch. The website is easy to navigate and the ordering process was smooth. I just wish that the same level of attention to detail had been put into the packaging and customer service.

In conclusion, while I do appreciate the quality of the product, I simply cannot overlook the lack of response from customer service and the inadequate packaging that resulted in a damaged item. I hope that Mint & Lily will take steps to improve their customer service in the future so that other customers won't have to go through the same frustrating experience that I did.

I recently ordered a beautiful name necklace for my beloved daughter from the Mint & Lily website in preparation for the upcoming Christmas festivities. I was fascinated by the product on display, having been advertised as a perfect 16 inches with an optional extension to 18 inches for convenience. However, upon receiving the package and taking proper measurements with a tape, I was shocked to discover that the supposed 16 inches necklace turned out to be a lot longer -18 1/2 inches to be precise.

While the length discrepancy was quite disconcerting, I was still willing to give the benefit of the doubt and use the extendable feature to adjust it to the desired size specifications. However, to my dismay, the chain on the necklace was not exactly the same as advertised on the website. I was left with a product that was not only not up to par with the quality I expected but also seemed to be falsely advertised.

In an attempt to address the issue, I quickly contacted customer service through the website as listed on the platform's forum. Unfortunately, to date, I am yet to receive a response from the said customer service team. It is quite shocking that a reputable brand such as Mint & Lily would neglect the needs of a customer that needs their intervention. I am thoroughly disappointed and frustrated.

On top of that, I was disheartened to discover that the brand does not offer any phone number through which customers can reach out and tender their complaints. This lack of communication channels means that customers can't receive prompt responses to their queries, which can be a massive disadvantage, particularly during the holiday season.

If you’re reading this, I strongly advise against purchasing products from Mint & Lily until they reform their customer service protocols. It is unacceptable for a reputable brand to treat their customers dismissively and ignore their complaints. So as the old saying goes, "Buyer beware," and I hope this review will cause Mint & Lily to take corrective measures to cater for the needs of their customers.

As a frustrated customer of Mint & Lily, I feel compelled to share my experience with others. Back in late December of 2021, I placed an order for two bracelets on consecutive days - the 28th and 29th. Regrettably, I didn't think to research this company prior to making a purchase, which -- in hindsight -- was a serious error on my part. Almost immediately after placing the order, they charged my credit card without delay.

Fast forward to the present day, January 12th, and I am yet to receive any updates or my bracelets. All I have received are vague and unhelpful emails informing me they're running behind schedule. Based on the lack of communication and overall experience, I'm starting to believe that Mint & Lily has no intention of fulfilling my order. I've even attempted to submit proof of purchase photos, but have been struggling to upload them due to technical difficulties.

It's frustrating as a customer to endure situations like this, especially when you're eagerly anticipating the arrival of your purchase. It's been weeks since I ordered these bracelets, and I haven't received them despite the upfront payment. All I can hope for now is that Mint & Lily ultimately resolves this matter to my satisfaction.

To anyone thinking of making a purchase with Mint & Lily, I urge you to do your research and read reviews from other customers. Based on my own difficult experience, I cannot recommend this online store.

I recently had the occasion to purchase two custom name necklaces from Mint & Lily. However, while I placed my order on September 3, I am yet to receive my package. According to the shipping company, the item is currently in Jamaica NY; however, it has remained stagnant at that location without being picked up for delivery. Looking through some reviews of the company, I have grown rather apprehensive about losing my money and being scammed. In all honesty, I regret not reading these reviews earlier, as it may have prevented me from placing my order with this company in the first place.

Unfortunately, I have not been able to receive a response from customer service regarding the whereabouts of my package, or when it will finally be shipped to me. Nevertheless, I will keep you all updated if and when I ultimately receive my order. This experience has definitely been an unfortunate ordeal, and I trust that Mint & Lily will undertake measures to ensure that this does not happen to any other unsuspecting customer in the future. In the meantime, while I am yet to receive my order, I am hoping that it arrives soon and that it meets the quality standards I am anticipating.

As a human customer, my experience with Mint & Lily was less than ideal. Upon receiving my order, I noticed that the boxes appeared dirty and used. The necklaces I received were tangled and showed signs of being returned products. It was quite disappointing to see that the jewelry was not in the pristine condition that one would expect when purchasing new items. Additionally, the earrings I did receive were enclosed in a little baggie, which made me feel uncomfortable and uncertain about the product's sanitation.

The icing on the cake was the Customer Service experience. After reaching out to the company multiple times via email, I received only automated messages in response. Finally, after several attempts, I received a reply from a representative that asked me for the same explanations and pictures as before, indicating that they had not thoroughly reviewed my case. Following my response, I never heard from them again, which did not bode well for the level of care and service this company has to offer its customers.

Finally, I was quite underwhelmed with the quality of the jewelry I received, considering the company's prices. While the website has some visually pleasing options, it was clear upon receiving my items that the underwhelming quality in both products and customer service was enough reason not to use this company again.

I recently had an unfortunate experience with Mint & Lily and I wanted to share my honest review to help others who may be considering making a purchase from their website. On May 3rd, I placed an order with Mint & Lily and opted for expedited shipping with an additional charge. As soon as I made my payment, I expected my order to be processed and shipped soon after.

However, as the days went by, I did not receive any updates on my order status nor did I receive any shipping confirmation. I decided to reach out to their customer service team to inquire about the delay. Unfortunately, I received the same generic response from a customer service representative named "Gerald" every time I contacted them. "I'm very sorry... your order had been processed" was their constant reply, which didn't address my concerns about the timeline.

Feeling frustrated and dissatisfied with the lack of progress, I opened a case with PayPal to dispute my payment. As a customer, I felt like my hard-earned money was being held hostage by Mint & Lily with no progress in sight. It was not until I threatened to escalate the situation to other forums that they finally gave me a proper update on the status of my order.

As someone who has been scammed before, I was determined to get my money back and make sure that others know about the risks of purchasing from untrustworthy sources. Mint & Lily is not a reliable online store, and I urge everyone to carefully consider their purchasing options before taking any risks. It is important to only buy items from trusted sources to avoid similar situations.

As a fellow shopper, I was hoping to give a positive review for Mint & Lily (mintandlily.com), but unfortunately, I have to agree with the previous reviewer's experience. I also placed an order on their website during the holiday season and it took much longer than expected for it to arrive. The website offers a variety of unique and stylish jewelry pieces, but their customer service and delivery process could use some improvements.

Like the previous reviewer, I also ordered my items as Christmas gifts and was disappointed that they did not arrive on time. I had to follow up with their customer service team multiple times to check on the status of my order, and each time I was given vague responses or the promise of a follow-up email, which I never received. It wasn't until I sent an email inquiring about the delay that I received a response regarding an issue with my order, which caused a significant delay in the delivery process.

I appreciated the prompt response from customer service regarding the delay, but I was frustrated that this issue was not brought to my attention sooner. The fact that my order was not shipped out until two weeks after my initial purchase was disappointing, especially since I had ordered them in plenty of time for Christmas delivery.

Overall, I would recommend being cautious when ordering from Mint & Lily. While they offer beautiful and unique jewelry, their delivery and customer service process needs improvement. If you are in a rush or need items by a specific date, it may be best to choose another vendor. However, if you have patience and are willing to wait, the quality of the products may make it worth the wait.

When it comes to online shopping, there are few things that are more frustrating than not getting what you were promised. Unfortunately, this was the case for me when I recently made a purchase from Mint & Lily. After my previous order was incomplete (missing a Mother's Day gift for one of my daughters), I was given a promise of a free Italian Milano necklace to entice me to complete my pending order. However, when I checked out, the necklace was listed for $20.30 instead of being the promised free gift. Needless to say, I was pretty dismayed by this turn of events.

As a new and return customer of Mint & Lily, I had hoped for a smooth and satisfying shopping experience. However, these issues have left me feeling concerned and disappointed. Shopping online can often be a bit of a gamble, but when a company promises something and then fails to deliver, it feels like a breach of trust. I had been excited to receive my order and was looking forward to seeing the Italian Milano necklace in person, but now I am left wondering if I will even receive it at all.

Although I have had a negative experience with Mint & Lily, I am hopeful that this review will serve as a warning and a reminder for the company to do better by its customers. While I appreciate the gesture of offering a free gift to incentivize completing an order, it is important to follow through on those promises. Hopefully, in the future, Mint & Lily will make their promises more transparent and will work to rectify any issues that arise. Until then, I will be cautious about shopping with them again.