MetaBank review: Why your company won’t refund my money that was stolen out of my account

I called on 8/25/2023 complaining about someone somehow duplicated my card number a charged my account $175 three times ($525) at 2 different Wawa made a police report and provided it and they still I haven’t received my stolen money keep saying they need all this additional information. What else is it that I can get because to my knowledge there is nothing else I can provide.

Their policy states:

Am I liable for unauthorized transactions?

You can take peace of mind in knowing you will not be held accountable for unauthorized transactions, as your Account is protected by The Visa Zero Liability policy. Some limitations may apply.

Visa's Zero Liability Policy* is our guarantee that you won't be held responsible for unauthorized charges made with your account information. You're protected if your Visa credit or debit card is lost, stolen or fraudulently used, online or offline.

****NOTE: *Visa's Zero Liability policy does not apply to certain commercial card and anonymous prepaid card transactions, or transactions not processed by Visa. Cardholders must use care in protecting their card and notify their issuing financial institution immediately of any unauthorized use. Contact your issuer for more detail.

However they don’t live up to it!