Maytag review: mvwb865gw - top load washer with the deep fill option and powerwash® cycle – 5.2 cu. ft. 1

Dear Maytag Customer Service Team,

I am writing to express my deep disappointment regarding a significant issue I have encountered with my top loading washer, model MVWB865GW0, bearing the serial number C94574699. I have recently become aware of a widespread problem concerning the top left hinge of this model, which has resulted in operational failures and extensive inconvenience for many customers.

I wish to bring to your attention that my top loading washer has also experienced a failure in the top left hinge of the lid. This incident occurred on August 18, 2023 rendering the washer lid inoperable and causing consequential damage to the lid itself. To emphasize the gravity of this situation and the extent of the problem, I conducted a comprehensive online search and found other consumers who have reported similar issues with the top left hinge of the lid on the MVWB865GW0 model.

The common theme across these complaints is the hinge failure leading to lid malfunction and damage. It is disheartening to note the impact this issue has had on customer experience, with numerous individuals expressing frustration at the inconvenience of a non-functioning washer, often requiring costly repairs or replacements.

I have been a loyal customer of Maytag products due to their reputation for quality and reliability. However, encountering such a significant issue with a widely recognized model has left me disheartened. I strongly believe that a product of this caliber should not exhibit such recurring problems.

In light of the widespread nature of this issue, I implore Maytag to take swift action to address it. I respectfully request that Maytag cover the cost of replacing the lid assembly for my washer model MVWB865GW0, serial number C94574699, as a gesture of goodwill and to demonstrate the brand’s commitment to customer satisfaction.

I kindly request that you reach out to me to discuss how we can collaboratively resolve this issue and restore my confidence in Maytag products.

Thank you for your prompt attention to this matter. I anticipate a timely and positive response from Maytag.

Sincerely,

Kristy Schaler