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Maurices
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1.5 9 Reviews 40 Complaints
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Maurices Reviews 49

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12:00 am EDT

Maurices Mixed Feelings About Maurices

As someone who loves fashion and shopping, I have had a mixed experience with Maurices. On one hand, their wide selection of women's clothing, including jeans, tops, and dresses, is appealing. However, the quality of some items, especially the jeans, has left much to be desired. I've had issues with items tearing or not holding up well after just a few months of wear. Customer service has also been a hit or miss, with some positive experiences but also encountering unhelpful responses. While Maurices offers attractive deals and sizes for various body types, the overall shopping experience can be inconsistent. If you decide to shop at Maurices, it's essential to carefully consider the quality of the items you're purchasing and manage your expectations regarding customer service.

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2:47 am EDT
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Maurices Personal connection to Maurices

My new sweater dress from Walmart had a special & poignant memory as I noticed the Maurices name tag! My son was a fashion designer & merchantdizer for "HOT KISS" for many years & took me on his travel sales calls... one was Maurices. He treated me like a queen & we had lots of laughs & fun! Mikal Left us after a valiant fight with cancer... Thanks for the memory & a lovely new sweater dress. Constance Aguirre

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12:17 am EDT
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Maurices Had a good experience with Maurices

I ordered four pairs of jeans from Maurices during a B1G1 50% off. I have a horrible time finding jeans as I am big and tall but the length of these jeans were great and I could actually get them on over my calves. I have ordered these jeans in a larger size before and the ones I received this time were made of a different material but I actually liked these better than the first ones. I have washed them many times and they still look and fit great.

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  1. Pros
    1. Diverse size range
    2. Trendy & affordable fashion
    3. Frequent discounts & sales
    4. Loyalty rewards program
    5. Free shipping over $50
  1. Cons
    1. Limited International Presence
    2. Narrow Target Demographic
    3. Competition from Fast Fashion Brands
    4. Reliance on Physical Retail Footprint
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Maurices Maurices in Rockwall, Tx is the Best!

I hope this gets to corporate:)! There are 2 younger girls who work there and I have been in this store several times in the past 10 days! These 2 young women are so knowledgeable and friendly! More so then corporate was when I had a return issue! They were so patient, professional and deserve so much credit, I wish I would have asked their names so I could include it here. I ordered online and tried on at home, they made returns a very easy experience and they are highly recommended! Maurices has cute clothes and good sales.

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Maurices Fantastic Customer Service!

I love the clothes from Maurices and I shop our local store and online often. Recently I ordered a pair of pants and was very excited to get them. I received an email that said my order had been cancelled with no explanation. I chatted with a representative who apologized, said it was a computer glitch and asked me to call the care team to get the item reordered with free expedited shipping. I did and they were great. The item was reordered, I got 15% off plus free next day shipping. I couldn't ask for better service. I will definitely keep shopping at Maurices.

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Maurices Bad experence gone GOOD!

I bought about $400 worth of items from maurices in my local town. I supposedly was to get an email for $40. Woth of store credits to use. Never happened. I kept goi g to the store and assistant mgr kept telling me to wait, i takes time to get this email. Well they certainly sent me tons of junk mail... Never got this so called credit. I called there customer service number many times. No one could or would help. After 11 months i callthe customer service dept they promptly took care of everything and gave me an additional 25% off and free overnight shipping. I got all of it and am now so much happier. They did admitt to having this problem it seems like they are caring.

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Maurices I rate this store a 5 star because I know retail inside

I rate this store a 5 star because I know retail inside and out. I'm a 22 year old woman and I am 5'11". Fairly tall for a woman. I am always confident in the fact that I know I can go to Maurices when I need to shop for new jeans. I'm very picky about the style and fit of my jeans. Here, I can find jeans that are actually long enough and slim enough. And if they don't have something I like, I can order them. And they're at great prices. Also, no matter what store I go into, the staffing there is always so nice and helpful. I had one employee practically throwing clothing into my changing room to help my find new work clothes. She helped me find over $400 worth of clothes that I just loved. Keep up the good work!

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Maurices Great place to shop!

I have been a customer of Maurices since their store opened in my town more than 10 years ago. It's all I have in my closet except the oddball random old sweater from a christmas gift or whatever. I never have a bad experience. The gals in the store know me pretty well by now, even if I don't buy anything(rarely), they are still willing to help and are so polite. I dread the thought of shopping in a department store because their stuff is set up weird and NEVER in the right spot. Sizes are unpredictable and there are often too many options. Finding what you want is like finding a needle in a haystack. Ugh. Annoying. I see people complaining of paying shipping fees, wrong sizes, etc. on here. First of all... if you have the credit card, you never pay shipping, second... drive your happy butt to the store and get your money back or a new item. You don't have to return by mail. The store has the ability to order what you want. Just have it shipped to the store for free if you're not happy with what you are returning/exchanging.

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Maurices To me, this was a GREAT find!

To me, this was a GREAT find! On my way home from out of town one day, I happened across an outlet mall (so of course I had to stop and shop, lol!). Until that day I had never heard of Maurices.

The store has both casual and wear to work clothes. For the price you pay, I think the quality of the clothes are worth it, if not above and beyond. Unlucky for me, the closest one is a good hour away... So begins my flawless online experience with them! I once ordered a dress that looked as if it cost at least $200+, but I only paid $50 :D! I won't say I love everything of theirs, but once in awhile I find a dress or shirt to my liking.

On one occasion, I purchased a dress in XS, but had to return it for a Small (yes, this dress was totally worth the return shipping fee AND reshipment fee!). I have absolutely non-existent you-know-what's, but I just could NOT fit into the XS. My bust was preventing me from slipping into it -- let me tell you, that has never happened; I personally got a good laugh out of it *dies*.

The return process was easy. With your package, they include a pre-paid, pre-addressed return label that just needs to be stuck on the return package. They do deduct the return shipping cost from your refund, but for what it's worth, it was one hassle free return process. My money was promptly refunded as soon as the package arrived (there's also a tracker for the return package).

They have always answered all my e-mails/questions promptly! And they also don't filter customer reviews, which I appreciate. I'm so wary of sites where all the clothings get 4+ stars. Like, really?

Bottom line: Good, affordable clothes. True to size most of the time. Prompt shipping. Great customer service. Once in awhile you'll find something truly amazing, and that's totally worth revisiting the site occasionally in hopes of finding that hidden gem!

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Maurices Complaints 40

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6:56 pm EDT
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6:39 1 • www.yelp.com A while back I got behind on my bill due to a major medical issue. A representative from Maurices called me and we made payment arrangements. He assured me that the bill would be paid in full after the payment arrangements were made. I did my part I paid every monthly payment until it was paid off I thought, a few months later I...

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3:50 am EDT
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Maurices Don't shop here!

My first experiences with the store in McMinnville, OR were great when Andrea worked there! I work retail so I know all about customer service and how important it is to be a "yes we can help you" business when someone is doing a return. I didn't catch the name of the girl behind the register today unfortunately otherwise I would include it. I brought in a shirt that was really cute that I wore one time. I was not satisfied with the fit and wanted to exchange it for a bigger size. The store was out of stock. I haven't heard great things about special orders from this store so I declined the offer of having the size shipped. I just wanted to return it. She offered to have it put back on the card or an in store credit. As I went to my wallet to get the card I realized I'd forgotten it, embarrassed I let her know and she said she could do in store credit or I could take the shirt back. Now the only reason this is an issue is because it creates an inconvenience for me to have to leave and come back. This store has done cash returns before when it was on a card without an issue. It is more convenient for customers instead of making them return with the card, shirt and receipt. In store credits are easy to lose if you aren't using them that day. I shopped that store pretty often and have had issues with quality of clothing but this is the first time I've had issue with a clerk. I won't be returning to Maurice's in any location and have written a letter to corporate. I don't advise anyone to shop here unless you enjoy low quality clothing, being inconvenienced, and hassled unnecessarily. Shop somewhere else where your business is appreciated.

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1:04 am EDT
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Maurices Horrible customer service

I have always made my payments online. In February, the company changed hands and I was shut out of Commenity's website as they no longer serviced the account. I called in March and was told my card would arrive soon. I was told in May that I could pay over the phone for a $9.00 fee. Mind you the local Maurices was closed, I had no access to online payments, and I did not have my new account information. The representative then said we could use the automated system but would not give me my information so I could do this successfully. I finally got April and May payments taken care of and asked a late fee to be removed which they complied. In efforts to make this easier going forward, I asked for information on my account so I could set things up online. I again explained I have no online access, still no card, and would not entertain the $9 fee. At this time, the local store had limited hours which were the same as my business hours so I could not go in a store. Finally in July a representative helped me to access the new online system but it was 3 days after my payment was due. I was fully prepared to make my final and full payment so my balance would be zero. I asked if there would be a late fee and was told no. Low and behold, I received an email today that my account was overdue and I have two late fees, one from July and another from June with small service fees that are making up the $54 balance in my account. I had no reason to seek an amount for payment as I had paid my balance off in July. This is poor customer service and I will not waste one more minute by utilizing the services of Maurices. I spoke with a supervisor Tracy today who made excuses for the transition, told me it was my fault things were late as she could see online was established July 13 and the late fees would not be removed. She is correct, after 5 months of frustrations and asking for my new information, I finally got a representative willing to help and that was 3 days after my payment was due.

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Is Maurices Legit?

Maurices earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Maurices to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Maurices is known for their high standards and safety. If you're thinking about dealing with Maurices, it's wise to check how they handle complaints.

We found clear and detailed contact information for Maurices. The company provides a physical address, 3 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Maurices has received 8 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Maurices.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Maurices and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Maurices has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 40 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Maurices. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:30 pm EDT
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Maurices The store

I stopped in to look at some clothing items. As I was waiting to purchase a couple of items, an old lady started telling inappropriate sexual jokes about Barbie figures to the clerks. This woman should know to filter her thoughts and when to speak to others. Truly, she was very distasteful in her judgment.

This was at the Chadron, Nebraska location at approximately 12:20 pm on July 9, 2023.

This is an elderly lady who should know better and is setting a very poor example to the younger women clerks and customers in the store.

I left the items and walked out.

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4:30 pm EDT
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One month ago, I was making in store purchase at the Maurices in Kalispell MT and one of the hundred dollar bills I paid with was denied because it was an older hundred-dollar bill. After asking to speak with a manager, I was informed that they do not accept old dollar bills of any kind due to the strip not being present. The bill was from 1998 and...

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12:40 pm EDT
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Maurices Maurices Credit Card Suspension

Hello,

I am filling a complaint because my card was suspended over one mistake that I am already being charged for. I thought the payments were taken out in a timely manner not four days later and honestly I felt like I had seen it post so there’s something wrong here. The problem was there was no grace and no other company does that and I’m not even sure it was my fault. I had also corrected the issue immediately when I noticed it. No one called me or notified me or anything they just suspended my account for 90 days. Unacceptable!

Desired outcome: An apology and not have suspended my account.

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4:06 pm EDT
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Maurices Long time customer - customer service failed over and over again!!

I have made several calls, last one being today. My Maurice’s card goes thru for my online orders and then before it can finish processing the order cancels. I have a zero balance on my credit card and customer service cannot tell me why it continues to cancel. I was transferred from Maurice’s to comenity card customer service and back to Maurice’s again with no resolution. Comenity cust care advised there was no Errors showing on the card. A customer service rep named Ven today advised he could replace the order for me with a different card but I specifically like to use the Maurice’s card for the extra 10% - Ven advised my reference number for today was Ref #[protected]. I didn’t replace the order bc they would not honor the sale price I received last week on the jeans ordered.

Desired outcome: Fix my Maurice’s credit card. Whether that means issuing a new card etc. I also feel as though my orders that have been placed with special daily discounts should be honored bc it is no fault of mine that they were cancelled.

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9:51 pm EST
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I placed order number OMAW224596438 on 12/30. One week later I received an email saying that one item had been cancelled out of three. On 1/14 I went to the local store to find out when the remaining 2 items would ship and the store found nothing. I contacted Maurice’s for what they said would be a live chat but it was a machine. I couldn’t get an estimated...

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10:14 am EST

Maurices Orders

I have had 2 orders cancelled in 2 weeks for mo reason. The first one I. Called about was re instated and the guy was unsure why it was cancelled. Now yesterday another one got cancelled and I called your CS line, which was pointless because I got an answer that makes no sense. She told me order OMAW218011828 was cancelled because of out if stock items on everything but she could replace the order, and all items would be there? That makes no sense and I told her that and she was completely clueless that it made no sense what she is telling me. I spend ALOT of money with you guys and am super pissed right now

Desired outcome: I want my whole order and and extra discount

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3:34 pm EDT

Maurices Ada OK store

In regards to Ada Oklahoma Maurices,

I have been shopping this store for over 20 years and this last 6 months or so has been a complete utter mess. I understand they are under new management but it is apparent she isn't working out. I went in there about 2 months ago and the door was propped open and there was no one in the store, I seen the employees gathered in the back. I had to walk back there and ask to be cashed out. I always have to ask for a dressing room now, and really feel like I am more of a bother to them. When I do try something on, the dressing rooms are full of clothes. I applied for a credit card there and the girl put all of my information in wrong and it was a nightmare getting it taken care of and I had to call the number to do so, the girl in the store told me "she is didn't know what to do."

Every single time I enter the store the "manager" is back in and the other employees are gathered around.

Also you can say good bye to being greeted with a friendly smiling face now, they all stand behind the registers visiting or sitting in the back. It's completely ridiculous and this store is losing a lot of business because of this. Hope it gets addressed quickly!

Desired outcome: What it was a year ago, friendly smiling faces happy to help you with your shopping experience. Please do something about this because again I love this store but don't want

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12:11 pm EDT

Maurices Trying to get my questions answered, and then requesting an up-to date credit card to replace my out-of date card

I made two phone calls today regarding my Maurices credit card.. The 1st, was to a male customer service agent that I could not understand very well at all. Who refused to transfer me to someone that I could better understand. I tried to understand what he was saying at least 4 times before I had even asked him (very nicely) to PLEASE transfer me to someone that I could better understand. I ask him SEVERAL times, just to have him repeat himself in telling me that he could not do that, and that he was the only representative available. I then told him that I was fine with waiting on hold for another agent to assist me. Only to once again have him tell me that he could not. So I had no choice but to hang up. Then I proceeded to call the # on the back of my Maurices credit card to hopefully find a customer service agent that would be able to help me.. just to have a female agent answer who was VERY rude and extremely condescending. She immediately cut me off as I was trying to explain the problem with the prior agent.. she had zero desire to let me ask my question.. or to even answer my question when I was finally able to get my question out to her. I am just appalled at how both phone calls were handled. I spend a fair amount of money at Maurices, and I don't appreciate being treated the way that I was.. especially when I was extremely respectful to both associates.

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1:50 am EDT

Maurices Products

I used to love the clothes from Maurices. They were always cute stylish and had sequins. Now, whoever is designing the clothes must live in the nursing home. The clothes are neutral colored and bulky. The plus size shirts are way to long. The styles are worse then Cato's. Granny styles. It's terrible !

Desired outcome: Go back to the other designers from 2015 !

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10:31 am EST

Maurices Omaw141630274

Play see order on November 18 I got a traceability of the package on November 27 and no activity Since then have called twice and all they can tell me is the package will be here before Christmas not any dates. Cannot give me any details are they said I could cancel and re-order I've looked online at all the items and everything that I have ordered is out of stock then they want to offer me a $10 gift card for the next purchase on a Christmas present for my granddaughter. I could totally understand if I just placed the order today but I placed this on November 18 Amazon but at least had it here by the 27th or maybe sooner. This is the worst customer service or that I have ever worked with in my life I've worked for a steel company as a salesperson for over 33 years and there is no way in the world that I would have treated my customers this way when I took an order it was cradle to the grave I knew when it left I followed it all the way until it was delivered to the customer. Customers are what pays each and one of our salaries and there is no excuse for this

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12:55 pm EDT

Maurices Product not received

Date of Incidence: 5/21/2020
Order#: OMAW119083341
Description:I placed my order on 5/21/2020 and was told shipping was delayed and could take up to 2 weeks. Today 6/5/2020, it has now been over 2 weeks. I have called 4 times this week and each time was told the order was in release status which means the items are available and being ready for shipment. I am not sure if the store is short staffed. I can't get more of an updated on my items and can't get this escalated.
Resolution: I would like to receive these items but if they are not available would like a refund.

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12:06 am EST
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Maurices All of It

Maurices has gone so downhill. ALWAYS the same "sale", no coupons ever, and the selection screams boring Grandma. I've been in store and online almost 13 times and found NOTHING to buy. That speaks volumes. Footwear, on occasion, something has peaked my interest and guess what is ALWAYS the outcome? They don't have my size. I have the Maurices card, as of now, but at this point, I see no reason to keep it. Their jeans kept me holding on, but that's a big no as well. Good thing gone bad.

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6:29 pm EST
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I spend a good deal of time at this store. The manager Rebecca was talking horribly about one of her employees in front of customers. She said she was "getting rid" of the girl because she didn't like her. I also overheard talking about this with customers present and said she was going to make sure she quit. She's rude, treats her employees terribly and...

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11:16 am EDT
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I always come into Maurices in the Acadiana Mall located in Lafayette, La and now it's under a new Store Manager. I have been going in a few times from September 2019 and now October and every time I have came within the last month she is there. This lady is not very friendly, her tone with customers is not nice at all, and even the way she speaks to her...

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9:39 am EDT
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Maurices maurices jeans

This is completely upsetting very summer i have bought your brand capris for the last 5 yrs now only the last 2 years you haven't brought them back and its up setting since im shorter and the crop kind are pants on me. I think you really need to bring back your brand capris . Also im a credit card holder i would hate for you to lose me and quite a few other people that i know over this.

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3:19 pm EDT

Maurices the customer service of a manager was horrible

My niece has been shopping at the store in Danville, Illinois since she was 14 years old and she is now 36 years old. She was is a terrible traffic accident 2 years ago and sustained a head injury that has been problematic but is recovering. She needed to appear in court this April past and a friend bought some clothes for her. She got her original size and found that they were too large for her. A few months later she tried to return the items and she was accused by the manager, a dark haired woman of wearing the clothes and then trying to return them. My niece didn't understand what was going on and my husband stepped in. He tried to tell the manager what had happened and he was yelled at and he yelled back and ended up being banned from the store. I wasn't there and I'm not allowed in either and I love the clothes this store has. Several months later we went back to the mall that the store is in and my niece wanted to see what clothes they had. She had forgotten that she couldn't go into this store anymore. My husband stopped her but the manager had him arrested for being in the mall, he wasn't banned from the mall. All charges were dropped. This manager actually told them that since my niece hadn't spent enough money in the store in the last year that we didn't need to be there. Customer service is vanishing quickly, all over. We'll never go back to that store and it's a shame.Now I can't lodge a complaint because I'm not on social media. Baloney.

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8:24 pm EDT
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Sadly, this is not the first time I have heard the manager inappropriately discuss subjects about men, partners, and her sex life while her employee is left in an awkward situation and as I customer I leave as soon as possible. I have no desire to hear about her relationships while I shop. She walks around with an attitude and makes the entire shopping...

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About Maurices

Screenshot Maurices
Maurices is a clothing retailer specializing in women's fashion. They offer a range of sizes, including plus sizes, with a focus on denim, tops, dresses, and accessories. The brand aims to provide versatile and affordable apparel for a variety of occasions, from casual wear to work attire. Services include in-store shopping and online sales with shipping options.
How to file a complaint about Maurices?

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- If you already have a ComplaintsBoard.com account, log in using your credentials.
- For new users, click on the 'Sign Up' option to create a new account on ComplaintsBoard.com.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Maurices in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the experience:
- Provide detailed information about your experience with Maurices.
- Mention key areas such as transactions, steps taken to resolve the issue, the nature of the problem, and the personal impact it had on you.

5. Attaching supporting documents:
- Attach any relevant supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses incurred.
- Specify your desired outcome in the 'Desired Outcome' field to clarify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission process:
- Click on the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
- Stay informed about any developments regarding your complaint with Maurices.

Remember to follow these steps carefully to effectively file your complaint or review about Maurices on ComplaintsBoard.com.

Overview of Maurices complaint handling

Maurices reviews first appeared on Complaints Board on Sep 29, 2014. The latest review Credit card services was posted on Jun 20, 2024. Maurices has an average consumer rating of 1 stars from 49 reviews. Maurices has resolved 0 complaints.
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  1. Maurices Contacts

  2. Maurices phone numbers
    +1 (866) 880-4385
    +1 (866) 880-4385
    Click up if you have successfully reached Maurices by calling +1 (866) 880-4385 phone number 0 0 users reported that they have successfully reached Maurices by calling +1 (866) 880-4385 phone number Click down if you have unsuccessfully reached Maurices by calling +1 (866) 880-4385 phone number 0 0 users reported that they have UNsuccessfully reached Maurices by calling +1 (866) 880-4385 phone number
    +1 (218) 720-2102
    +1 (218) 720-2102
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    +1 (866) 977-1542
    +1 (866) 977-1542
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  3. Maurices emails
  4. Maurices address
    105 W Superior St., Duluth, Minnesota, 55802, United States
  5. Maurices social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 21, 2024
Maurices Category
Maurices is ranked 2 among 159 companies in the Women's Clothing category

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