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Dressbarn Customer Service Phone, Email, Contacts

Dressbarn
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1.8 47 Reviews 46 Complaints
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Dressbarn reviews 47

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E
12:00 am EDT

Dressbarn Disappointing Experience with Dressbarn Online

As a long-time customer of Dressbarn, I was excited to shop online, but my experience was disappointing. The quality of the items I received did not match what I expected, and when I tried to return them, I faced numerous challenges. Customer service was virtually non-existent, with no refunds offered, only store credits. It felt like my money was being held hostage. I will not be shopping with Dressbarn again after this experience.

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  1. Pros
    1. Diverse Size Range: Inclusive sizing for all body types.
    2. Fashion Variety: Trendy, classic, and seasonal styles.
    3. Competitive Pricing: Affordable fashion for budget-conscious.
    4. Online Convenience: Easy shopping with home delivery.
    5. Frequent Promotions: Regular deals and discounts offered.
  1. Cons
    1. Limited brand recognition post-revival
    2. Narrow target demographic focus
    3. Competition with fast fashion brands
    4. Online-only presence limits customer experience

Dressbarn complaints 46

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C
7:00 pm EDT
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Dressbarn Return credit never processed - kept my return

I placed an order last October and the item didn't fit. I didn't read the return policy and although disappointed, I could only get store credit. They received the return but have never been able to get information on how to use the credit. I've sent multiple emails through their Contact Us page and all I get are responses stating they have high volume and they will get back to me asap or a followup that says we are working on it. I've tried calling the 800 number I found and I just get disconnected. I used to love Dress Barn but this is crazy! They accept my return AND KEEP MY MONEY! Buyer beware!

Desired outcome: At this point would just want a refund

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3:23 pm EDT
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Dressbarn Refund

Last year I had purchased several items which totaled roughly $104. I requested a refund and shipped the items back. The refund I received was for approximately $42. I contacted customer support and they fixed the issue but only provided the money to me as a gift card number. They did not add the gift card to my account. I was required to keep the gift card information in the email. The email was mistakenly deleted and now they wont respond to my request to get another gift card number. It is clear by my account information I have not purchased anything since the original refund. Just give me the new number and I can purchase something else. I don't have the email the code was in but I do have one email that shows I had some message traffic requesting the original refund.

Desired outcome: New gift card number for the full amount due to me.

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12:33 pm EDT
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Dressbarn Two orders that were returned

I purchase some items on 9/24/22 and 10/18/22, some of them did not fit so I returned them with Dressbarn's label and within the 30 day they were recieved by Dressbarn. I have not recieve a in store credit for either order. I have sent numerous email and chats with no response. All the phone numbers are disconnected and there in no live person in the chat. DO NOT BUY FROM DRESSBARN unless you are willing to lose your money.

Desired outcome: My credits that are due in the amount of $93.51 and $133.64

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Is Dressbarn legit?

Our conclusion: ComplaintsBoard rates Dressbarn highly, which means their services are pretty reliable. Despite this, their 19% complaint resolution rate raises questions. We recommend users check reviews and complaints about Dressbarn to understand what to expect from them.

Dressbarn earns a trustworthiness rating of 86%

Highly reliable. Use their services with confidence, yet trust but verify.

We found clear and detailed contact information for Dressbarn. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Dressbarn has registered the domain name for dressbarn.com for more than one year, which may indicate stability and longevity.

Dressbarn.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Dressbarn.com you are considering visiting, which is associated with Dressbarn, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Dressbarn website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Adult content may be available on dressbarn.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Dressbarn's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 19% of 1 complaints being resolved.
  • Dressbarn protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Dressbarn. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:14 pm EST
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Dressbarn Returns/refunds

Placed an order November 25, 2022 received order December 7th 2022.

Realized wrong size, never opened the package the clothes came in. Proceeded to email for a return label on December 7th 2022. Heard back from an automatic response December 9th 2022. Asked for a return label then. No response, emailed (4th) time December 18th. Finally got a response from a Jasper Celera December 20th 2022, went through the whole thing again with him. After 3 weeks finally got a return label. Sent it out the very next day. The total was for $59.97, again unopened packages.

Got an email January 3rd 2023 with a gift card attached of $18.16. Sent an email that exact day saying that my total was for $59.97 and I received a incorrect gift card for $18.16.

Have yet to hear anything sent out repeated emails January 9th, 11th, 21st, and today the 31st 2023. Have heard nothing.

I've been looking to find a phone number to be able to call the 2 I found were not valid.

All I wanted to do was exchange it for the correct size. So now I have no pants and they have taken my money. This has now been 2 months since this has been going on. I've read their return policy and was in the area of their return time. I do have all my emails and responses or lack of, from them.

Request numbers from dressbarn automatic emails... Along with pictures of all the emails sent and received with timestamps and dates.

326020

351555

356147

326020

380994

391896

395760

406152

423477

Desired outcome: Gift card in the correct amount of $59.97 so I can order what I want it from Dress Barn

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12:34 pm EST
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Dressbarn Dressbarn is the absolute worst.

Dressbarn is just stealing from its customers at this point. I still have not received items from a Nov. 13 order. After trying to message, email, call regularly about this, figured leaving a review could be the only way to get an answer. I would like a full refund of actual money- not store credit. Some of the items aren't even available any more on the website. My order number is 1541760.

Desired outcome: Full refund

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1:13 pm EST
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Dressbarn Refund unreceived; credit card charged

I purchased pants and boots from Dress Barn back in November 2022. The pants arrived but did not fit. I reached out to return and for a refund. I was sent a label to return the items. I returned them via usps on November 12, 2022. The boots never arrived so i asked Dress Barn to cancel that part and refund. A week later after i returned i reached out to Dress Barn regarding my refund, they told me i had to wait 7 days. It has been more than 6 weeks, they stopped responding to my emails and i still have not been refunded my $133. I am on a fixed income and do not have money to give away for clothes i do not have. The items were returned as the label indicated and my usps receipt to North Canton, Ohio.

Desired outcome: I would like this company to honor their email response of my receiving a refund back to my credit card.

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5:37 pm EST
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Dressbarn No email receipt or delivery date. 800 number not working

I place an order on 12/06 for some items for wife's Christmas but nothing delivered yet. Spent $125.57 on 12/06. I have used Dress Barn in the past but like a lot of other businesses, customer service has really gone downhill. Can't talk with anyone to get quicker results. My budget is very tight and spending this much money at one store is a lot. Really needs a response in 24 hours.

Desired outcome: Want to know status of delivery. Delivery address is 131 Santa Barbara Blvd, Georgetown, KY 40324. Any questions, call me at [protected].

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11:27 am EST

Dressbarn Closeout?

I placed an order online with DressBarn on 11/25/22

It is now 12/14/22

I have yet to receive it. The only email message I received after the initial confirmation said that they were "having trouble processing" my order.

I cannot get ahold of any kind of customer service. When I look up my order by tracking number, it still says "processing."

Not sure what to do. I'd like either my money back or to get my order, but neither seems to be happening.

Desired outcome: Refund or to get what I ordered

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K
12:38 pm EDT

Dressbarn My credit card balance dress barn

I'm trying to contact anyone who can help me. When db in my area closed I stopped using my credit card & cut it up! Since then i've been paying 60.00 a month with no purchases! I want to know how much I still owe... I have to re - adjust my finances thanks to our government. I don have my account number but, I can answer all your questions to prove it is me (kathleen grimard). Please help me!

Desired outcome: Someone who can take a few minutes to answer my concern

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2:33 pm EDT
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Dressbarn Dressbarn wrong merchandise sent.

Order # 1474216 August 22 2022 as a frequent customer of Dressbarn ordered two tops I really liked. Received them in several days. Completely wrong merchandise I Received. I called and was told to send them back but I would have to pay. I refused and said the company was responsible. Said they were mailing out a prepaid return label. Never received it. They wanted pictures of the tops I received and the tops I ordered. Sent picture. It is now Sept 14th and after calling everyday I have been told one false promise after another. I have been hung up on and ignored. Sent dozens of pictures and they still don’t get it. After a month I was finally connected to a supervisor and was told after a month it was being escalated . Just received an email today and all they cared about was receiving the wrong merchandise back nothing about satisfying what I have been thru for the past month. Won’t do anything until they get the wrong order back. After a month I no longer trust this company. I want my correct order if it is still in stock and then I will return the wrong order. I cannot go through another month of endless phone calls and explaining

Desired outcome: I want my correct items and then they will get the wrong order back and a very Sincere apology for the way I was treated and am still being treated

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Update by Ellerchim
Sep 15, 2022 2:37 pm EDT

Items on bottom left what I ordered on right wrong items I received

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4:16 pm EDT

Dressbarn Wrong dress sent with no credit

I bought a dress on July 3 from dress barn and initially wanted to cancel the order. They never responded to my emails, and then when I got the dress it was a completely different dress. I called and finally got through and the gentleman promised to credit my bank card. I never received a credit even after returning the dress so I emailed them and they gave me a gift card for less than amount owed. The dress they gave me also was extremely poor quality and so wrinkled you couldn't see the pattern. Now I find out that they have very deceiving policies based around a very anti consumer law in Texas that says that they do not need to provide store policy unless you ask for it. Since getting acquired by tai lopez the company has gone down hill. I will complain every day until I receive my money back.

Desired outcome: I would like a full refund to my account.

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6:02 pm EDT
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Dressbarn Dressbarn return label requested many times since 6/13/2022 but not yet provided

Dear Complaints Board,

Thank you for being here. Here is a copy of all the information I've been using to try and get a response from Dressbarn since I made the mistake of ordering a dress from them on 6/7/2022 and now need to return it for credit refund.

However, they do not respond. It seems they may be punishing me for not wanting the $9.99/month subscription membership they tried to sneak into my online shopping cart when I went to checkout and buy the dress.

If I can ever get free of this insidious grip they've hooked me and are holding me in limbo with, I will never buy from them again and I will warn others to watch out for their unethical business practices.

Please see details below of my communications to Dressbarn.

RETURN LABEL - 5th Request for Label & Instructions of Order #[protected] Dress)

Hello, Dressbarn Support Rep.:

Please send me what’s needed to return a dress I received recently after ordering it online 6/7/2022 for credit refund.

The dress was too different in actuality from what was pictured online and will not work for me at all so I need to send it back for a credit/refund please.

These are the specifics taken from the printed invoice included with the dress:

Customer/Vendor Order #[protected]

Quantity 1

SKU [protected]

Brand: Gloria Lance dress

Style 5289377

Please let me know if you need any other information from me to complete the return.

I’m standing by for return/refund instructions and a return label to use to send this back to Dressbarn within the 30 days required by the policy.

PS

I have already put in multiple requests with no response to any of them to your "primary" sources:

1) Chat

2) Email

and have also called the phone number found online (next to numerous mismanaged customer interaction posts).

I am now making yet one more request what should be a very simple thing for a legitimate company to do:

SEND RETURN LABEL NOW (for the above-referenced specifics.

Desired outcome: RETURN LABEL sent to me in a timely, prompt fashion.

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4:55 pm EDT

Dressbarn Return with quality of product

On or around the first week of March 2022, I purchased what I believed to be a very nice dress. I had a difficult time getting what size I needed because they very seldom have any in my size and only show small sizes!

When it arrived on March 16th it was in a

6” x 6” package. The dress was completely wadded up and most definitely a mess! It was cheaply made and type of material was very thin and would have been a nightmare to try and get wrinkles out. I never even tried it on and immediately asked for a return label. It was returned the next day! I am so very disappointed in Dressbarn! I can honestly say I probably spent thousands in their actual stores over the past years! The quality was exceptional! They did give me a store credit and after I requested the credit be returned to my credit card because they had absolutely nothing on the website that was worth a penny and nothing I would ever purchase, they advised me that they would give me a 130% store credit! This still didn’t resolve the problem because their items were cheap looking, prices way to high for quality and had nothing I wanted or ever would want! They again advised me they only issued store credits! I went through EVERY item on the website, when I selected a item it always showed size “04” and nothing close to size I needed. This is very frustrating since most of my work clothes previously were purchased from the OLD Dressbarn! I believe this Dressbarn.com is taking peoples money and taking advantage of the name!

I have contacted customer service several times but they continue to tell me I must spen money with them for something I would never wear!

Desired outcome: My refund full amount of money returned to my original card! No store credit!! I would very much like a response!

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3:10 pm EDT
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Dressbarn No refunds policy

I ordered three items from Dressbarn on April 27, 2021. They immediately charged my credit card despite nothing being shipped to me. I received one item a few days later and it was poor quality and not true to size. I went to return it but was told they do not issue refunds, only merchandise credit. After a week, the other two items had never been sent so I called to find out where they were because I needed them for an event and they told me the items hadn't yet shipped. I said I wanted to cancel them and they said, "Sorry, it's too late. You'll just have to return the items when you get them, for a merchandise credit only." It is ridiculous that they do not offer refunds and that they charge you before any merchandise has even been shipped. I now have no use for these items, assuming they ever arrive and am out $132+ with a company I will never order from again.

Desired outcome: I want my money refunded to me.

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11:02 pm EDT

Dressbarn Order a dress

I ordered a dress almost two weeks ago and have not heard a thing. I have written numerous emails and got a generic reply that said they would get back with me that they are looking into it. I have heard nothing. I have no tracking number just an order number. I would just like to know where the dress is that I ordered and a tracking number. In their add it says that it takes about twos days to ship out. It doesn't even say they are working on the shipping of the dress. Nothing!

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4:34 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

As short as I can make this, I shopped at the dressbarn on hall road in shelby on wednesday october 29th... Spent over 200.00. The dresses I purchased were not on sale. I returned the one dress today to the chesterfield store which now has going out of business signs on the windows. I asked the clerk if I could get a price adjustment on the dress I...

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8:16 pm EDT
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Dressbarn unprofessional and rude employee

Hello, I would like to report an employee who was acting unprofessional, rude, and discriminatory. On October 19, 2019 at about 7:30 P.M., a lady who worked here walked up to me and out of nowhere, yelled in a very bossy tone at me for pacing around a store like a 5 year old. I have autism and I tend to do that, I do not mean to cause any harm. It is a way to get my emotions out. She demanded to walk like "a normal person" in the store, or to get out, pointing at the door. I did not like the manner she was talking in and I was not going to take her disrespectfulness. So, I stayed calm and gently asked her to say in a nicer tone. She then replied that she wasn't yelling and acting bossy when she clearly was. When she walked away, I told her that she was rude behind her back and she blamed me for raising my voice at her when I was scared and I was trying to get my point across. Then I quickly sprinted out the door, tears on my face from the way she acted towards me. I complained about it to my mom, who was waiting in the car. She was very displeased, so she hopped out of the car and entered the store. I pointed out the lady and she confronted her. She notified the lady that I had a disability and I did not mean to pace around the store. The lady told her that I should be accompanied by an adult because I'm autistic. I'm high functioning and should be allowed to freely walk around in a store without assistance. Then she said she understands autistic people, when, judging from her words, clearly doesn't. She does not understand that there are high-functioning people with autism who can be fully independent. My mom left the last words to her, "Be kinder next time." We left the store. I am very upset and saddened by what happened. How she communicated to me was straight out rude. If she did not want me to run around the store, she could have said it in a nicer tone. What makes it even worse, is that she is a employee of the store, and she acted in a very unprofessional way. To avoid future incidents caused by this lady, I am writing my experience at the store to her. I hope you can handle this situation by doing what you think is best. I sadly do not know the name of the lady, but she works at the Dress Barn in Florham Park, NJ, and she has brunette hair and on the heavy side. Thank you, and please notify me of what happens.

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1:51 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

10-14-2019 I went to the Elmhurst store at about 3 p.m. with my mother and I was greeted by Debbie and treated well as we tried on many items, she ran around and helped everyone kindly. It was not until we went to pay for the $400 worth of items we bought, that an elderly woman with short hair and a woman who claimed to be the manager (who was checking u...

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1:20 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I walked in with my 2 year old holding her in my arms cause she was sleeping. No one greeds at me. No one ask me if I had an exchange, cause I walked in with merchandise from the store. There were two ladies by the fitting rooms. Fixing merchandise. Right in front of me. It's the second time this happens to me. There were more customers who were just there...

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6:50 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Store Number: 0152 Date: 08/12/2019 Time: Around 4p.m. Dear Dressbarn, I am an African American woman who works in the corporate world, therefore I wear mostly business attire. I went into this location on the above-listed date looking for business casual attire. I noticed two employees working during this time, neither of which greeted me. I began to...

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About Dressbarn

Screenshot Dressbarn
Dressbarn offers a variety of women's clothing including dresses, tops, pants, and accessories. Catering to a range of sizes, the brand aims to provide fashion-forward options for work, casual outings, and special occasions. Online shopping and customer service support are available.
How to file a complaint about Dressbarn?

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1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in using your credentials. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Dressbarn in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the Experience:
- Provide detailed information about your experience with Dressbarn. Include key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data in these attachments.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses incurred and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

8. Submission Process:
- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about the progress of your complaint.

Follow these steps carefully to effectively file a complaint against Dressbarn on ComplaintsBoard.com.

Overview of Dressbarn complaint handling

Dressbarn reviews first appeared on Complaints Board on Nov 2, 2008. The latest review Disappointing Experience with Dressbarn Online was posted on Mar 28, 2024. The latest complaint Excessive late fees was resolved on Jun 04, 2012. Dressbarn has an average consumer rating of 2 stars from 47 reviews. Dressbarn has resolved 9 complaints.
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  1. Dressbarn contacts

  2. Dressbarn phone numbers
    +1 (800) 373-7722
    +1 (800) 373-7722
    Click up if you have successfully reached Dressbarn by calling +1 (800) 373-7722 phone number 0 0 users reported that they have successfully reached Dressbarn by calling +1 (800) 373-7722 phone number Click down if you have UNsuccessfully reached Dressbarn by calling +1 (800) 373-7722 phone number 0 0 users reported that they have UNsuccessfully reached Dressbarn by calling +1 (800) 373-7722 phone number
    +1 (888) 427-7790
    +1 (888) 427-7790
    Click up if you have successfully reached Dressbarn by calling +1 (888) 427-7790 phone number 0 0 users reported that they have successfully reached Dressbarn by calling +1 (888) 427-7790 phone number Click down if you have UNsuccessfully reached Dressbarn by calling +1 (888) 427-7790 phone number 0 0 users reported that they have UNsuccessfully reached Dressbarn by calling +1 (888) 427-7790 phone number
    Credit Inquiries
  3. Dressbarn emails
  4. Dressbarn address
    P.O. Box 30258, Salt Lake City, Utah, 84130, United States
  5. Dressbarn social media
Dressbarn Category
Dressbarn is related to the Women's Clothing category.

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