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Massage Envy Customer Care Service

Massage Envy Franchising, LLC

14350 North 87th Street, Suite 200
Scottsdale
Arizona
United States - AZ85260

Customer Support Phone Numbers

Phone:
+1 (480) 366 4159(IT Help Desk Support) 0 3
+1 (480) 366 4100(Corporate Office) 0 3
 

Massage Envy Complaints & Reviews

Massage Envy / Billing refund

Rs
rs23 on Nov 9, 2016
Hello I was at Massage envy in Dulles Landing, Virginia on 10/27/16. I had a facial( $60) + A face cleanser purchase($36) and a $ 10 tip on the card totaling to 108.16.This was charged to my debit card. Also what happened was that they had charged and additional $ 60.00 to my card.They...

Massage Envy / Beware membership cancellation policy

Ga
Gary Gere on Nov 2, 2016
I have been a member for several years. The "popular" times (weekends, evenings) need to be booked many weeks in advance. Over time prices have gone up (member $60 non-member $120). A sign recently posted states it is "customary" to pay your therapist a 45% gratuity based on the non-member...

Massage Envy / Scam artists

Na
Natloveweb on Sep 27, 2016
They are less than 1 star. I had a membership for a year and the massages just kept adding on because I couldn't get there enough because I can't drive. They say the only way you can cancel is if you move or get a doctors note. I had a few massages left and then I could finally cancel. I...

Massage Envy / Promised a rate of 44 dollars per month forever.

Ro
Rocky Mtn. Girl on Sep 17, 2016
Now Massage Envy has sent me a letter stating their intention to increase my rate to 10 dollars more per month. I will be filing a complaint with the Federal Department of Consumer Affairs, The Federal Trade Commission, and the US Department of Commerce. This was a bait-andswitch action and it is illegal.

Massage Envy / Massage membership

Ks
Ksuksu on Sep 6, 2016
I signed up for a massage envy membership in March and had a good experience for the first two months. Then, several appointments in a row were cancelled at the last minute, because the therapist I scheduled with was "sick." Once, I rescheduled with another therapist, only to get a very...

Massage Envy / management/customer service at massage envy, u.c.

Re
Reyna Sabio on May 24, 2016
I have been a long time customer and have only experienced the worst customer services for the last year and a half, under the management of Manny. My massages are always great provided by E.C. and Lula however the office staff can use a class on talking to a customer and knowing when as a...

Massage Envy North Wales, PA / Rash after Massage

Mi
Michele Haytko on Aug 11, 2015
I had a gifted prenatal massage (1h). I arrived at 6:15, 15 minutes before my appointment as instructed and didn't leave until 7:40, due to the sales pitch after. However, my massage was only 50 minutes; it began at 6:35 and ended at 7:25. While this was an annoyance, it was nothing...

Massage Envy / terrible massage

Mi
Miami, F on Jan 21, 2015
I’m going to keep it short. Whomever you make an appointment with at Massage Envy at The Falls; you better make sure it is NOT with Ana Marie (or Ana Maria). She has absolutely NO idea what she’s doing; all she did was bathing me in lotion. She rushed through everything; she...

Massage Envy / deceptive

Tu
tunadody on Nov 21, 2014
I singed up for the yearly contract :( please be careful !When you call to book your next session, they make it within less than 30 days and charge you extra claiming that you asked for extra session ! Their costumer service are helpfulness and their answer is sorry we can not help you ! I...

Massage Envy / Displaced Rib

Df
D Flanagan on Oct 28, 2014
The day after my massage my back was really hurting. It got to the point where it hurt to breathe. I was screaming in excruciating pain until I could get tot he Dr. Turned out my masseuse displaced a rib. I was on 3 medication, Percocet, Flexural, and Napraxen. After a week it popped back...

Massage Envy / Very misleading and unsatisfied

Cu
customer (unsatisfied) on Oct 13, 2014
I have a few complaints about this company. First, I had the first available appointment one morning. No one showed up for an hour to let me and the massage therapist into the location. Then a few months later I was out of work and on disability. I tried putting the account on hold or...

Massage Envy Spa / Overcharged for 8 mos,

Ce
cellogal on Oct 11, 2014
I added a second adult from my household to my Massage Envy account. The posted rate for this was $39.95 per month for the second person from the same household. Because this second account was charged to a different credit card, I did not notice the over-billing for 8 months. Regardle...

Massage Envy / horrific acusations- horrific service

Ma
Massage Envy- really? on Sep 8, 2014
booked a 90 minute massage with Denise. During that time she spent 30 minutes practicing stretches and telling me to ignore my MD advice about my back. She also said I should book another appt. right away. I called today (2 days later) and cancelled the appointment and spoke with the...

Massage Envy / Raising Prices Drastically

Lo
longdrive on Jul 17, 2014
My wife and I joined Massage Envy a couple of years ago and for the most part have had a good experience. Early on they would cancel on me with short notice and never offer me any sort of compensation. Those issues have gone away, but it has become very clear to me that this company is all...

Massage Envy / Be aware

De
Deceit- Be Aware on Jul 1, 2014
I purchased $180.00 in gift cards to be used as business gifts and my own personal use. After the first use of the Gift Card, the Manager (Herah) and Owner (Aditi) at the Blossom Hill location in San Jose, California did not honor their agreements or terms of the policies. They refused to...

Massage Envy Spa / Fraudulent Business Practices

Te
tehya on Feb 6, 2014
I received a gift card to Massage Envy including gratuity. I called to book appt. several days in advance. Advised a credit card would be required to guarantee booking time. I declined having read the negative reviews posted. I provided my name, address and telephone number and made the...

Massage Envy / Hiring Process

Un
UndisclosedTX on Dec 3, 2013
After 4 hours of an unpaid lecture (orientation) inside the clinic, several online training programs (again unpaid, ) 3 hands-on practicals, and verbal/written confirmation that I have been hired. They send an email (not a phone call) stating that I did not meet their criteria during the 3...

Massage Envy Casa Linda / Disability discrimination

5b
5bd on Nov 18, 2013
My husband is a recent amputee due to an accident. He lost his left leg. We wanted to go get massages together to relax after everything he'd been through the last two months. I called to ask if they had any issues with massaging an amputee and was told over the phone that...

Massage Envy / FRAUD, THEFT, Con Game

In
InspectNet on Sep 21, 2013
I was given $160. Gift Certificate by Son. I went to Pompano Beach Store location and had ONE 90 minute massage. I asked for receipt showing Credit for next massage. They refused! They have been contacted to correct mistake . . . They refuse! I have copy of original Gift and amount is shown...

Massge Envy / termination

An
andrea w on Sep 15, 2013
Was fired because I wanted to work another job!! And they would not let me tweak my schedule, I have been there for almost a year and a half!! Another LMT HOLLERED in front of front desk that she would quit job if she could afford it, and she was only pulled in to the office!!What'...

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