Makro Online
reviews and complaints

Hi.

I would like to regester a complaint. I did a online order the 28th November with 7 to 10 workings days delivery. Its chairs that we needed for our christmas dinner. Its been days, not working. But decided to phone makro since i have not heard anything. Only to be told no stock. Thus even my important items that you do have gets delayed due to much lesser important items. I did not get one phone call or email. You could have done so 10 days ago. Knowing there was an issue. I could have changed my order. Instead you make me believe all is in order.

This is unaceptable. Also having known this 10 days ago i could have made alternative arrangements. Your staff cant even tell me if you will get stock soon. I must wait and see.

How do i cancel this? At least get my chairs before christmass? Then delete my account. Ill never do business with you again and spread the word as far as possible.

I have to phone you to find out there is a problem with my ordet, pathetic.

Henco

Good day

I placed an order on the 23rd Nov. I was given 7-9 working days for stock to be delivered. I have been following up with Makro's customer service, which told me the last day to delivery would be the 06/12. This morning (6/12/2018) I received an email saying, it will take another 7 days for Makro to Deliver.

I will never order again from Makro, as I could have purchased the same merchandise from some where else and have it delivered already.

Makro your service is pathetic!

Adima Ebrahim
[protected]

I returned a faulty product already on the 18th October 2018. The courier came and collected my faulty product and took it back to Makro Crown Mines Johannesburg . Somewhere along the way this faulty product has been lost. I submitted proof of receipt of return to Patricia( Patricia.[protected]@makro.co.za) and have been in contact with her at who is still trying to find out what happened to my product after all these weeks. I'm sorry but if is now 8 weeks and there is still no resolve. If my faulty product is lost either Makro need to refund me or get the refund from the courier depending where it was lost . Why must I wait so long for this to be resolved ?

I was in store on the 25th november, I swiped my card 2x of which the speed point said the transactions was declined.
I then resorted to use other cards one card I paid r1000.00 and on the second card r548.00 for my purchase.
After making the payment I realized the transaction on the first card that was declined twice went off my account, I contacted the branch silver lakes and was told my money would be returned tuesday the 27th november, and this did not happen,
I then phoned again explaining the whole story and caroline assist me, I have to take the slips, copy of my id and bank statement to the branch< I did that tuesday the 27th, we were taken to marlene the accountant and yet again explained everything she assured us that this matter will be sorted,,, no feedback regarding this matter till today. The 4th of december.

So exactly what is happening here and when will I be refunded?

This is frustrating calling and getting put through to 4 different people every time in order to hear the same story, I will find out from hr and get back to you, and yet nothing.

I would highly appreciate assistance in this matter

Kind regards

I placed my order on the 13/11/18 - order no MA1021860. It was for my son's birthday which was on the 20/11/18. I ordered a bicycle.
Today is the 27/11/18 and I still haven't received ANYTHING.

I have phoned daily to ask where my order is, and no one can help me. No one knows where my order is. What do you suggest I do? This is so sad for me and very sad for my son. I am very disappointed in Makro!

I really hope someone will phone me back with answers!

Hi

I placed and order for Hilook DIY Kit on the 14th. showing that there is stock available the same day the supplier ASN tech support advise their is no stock available.
I submit a query the same day the 14th confirming the information from the supplier.
I have spoken to 4 different people now on different dates each promising to phone me back but never does.
Spoke to
Charne 26/11
Thabo on the 23/11
Busisiwe (Supervisor) 27/11
Makro is fast to take your money but when paying it back there is no efficiency at all.

Dear Macro
Event though you have amazing products your service an staff pretty much break that down very fast. I bought a treadmill and bike (Trojan - who will also be hearing from me). You confirmed delivery on Friday. I waited for 3 hours. Then on Saturday you came to my house without warning when I was not there. The you promised you would call on Sunday. I told you delivery person I would not be home in the morning, then you delivered the product in the morning. Now there is a very heavy treadmill in my doorway that I cannot move at all. I give you 48 hours to move the treadmill upstairs and assemble it or remove it from my premises and give me a refund. A core requirement of a delivery coordinator is clear speech - your coordinator does not articulate at all and it is very frustrating to try and communicate with him. That on top of the fact that neither he nor your manager (Chris) has proper coordination or communication skills. Please advise how you would like to proceed. I will now wend this letter to Trojan also.
Regards

Cindy Jordaan
[protected]

I called Makro Carnival onthe 15th November to find out if my company can pay with a cheque on collection of items next week as we need it urgently as our company takes almost a month to clear an EFT payment. A lady Pinky Langa assisted me and told me she will transfer this matter to someone who could assist me. I then emailed them on the 15th November to again say we are paying with a cheque and is there anything else i need to know. I called the day before collection (21.11.2018) where i asked again what is the process and will the order be ready because our company is almost 2hours away from Makro, they transfered me to cheque clearance department where i spoke to a gentleman who assured me the stock will be there and our driver just needs to bring his ID along. I got a reply email from Paulinah Mohulatsi asking if i sent the proof of payment so they could have ordered it before collection date, attached to this email was my original email stating that i am paying with a cheque on collection of items? Our driver drove all the way for nothing!

Makro online is the most worst online service outlet you will ever encounter. They just don't care to deliver your product on time and no one will inform you if your order will be delayed. After phoning them for 3 days each call centre agent gives me a new excuse and s haven't received my order. Can expect it from them as their IQ is lower than the ground.

I visited Makro Cape Gate on Tuesday 13 November to make use of the national campaign which promise a 10% discount to all Pensioners.

I am a pensioner which I proofed to Makro by providing my GEPF pensioners card. I was then registered as a pensioner and was in a position to received my 10% discount every Tuesday. I visited the Makro in Cape Gate regularly and always received my discount as promised on non-promotional products. Then apparently the rules changed without informing their clients and Makro still advertise discount to pensioners but only over sixty years old.

I am not living close to Cape Gate and had to drive all the way to Makro for my shopping, just to find out that the discount that Makro is offering still says it is a pensioners discount, but it is discriminating against early retirement and pensioners board because they are medical unfit to perform their duties.

I am feeling that Makro is misleading the public by advertising a pensioner discount while it is actually an old age discount that they offer. I escalated the problem to the branch manager _ Johan Swanepoel and he provided me with a contact number to the national Makro Office. Which I phoned on Wednesday to log my complaint. Makro was not very helpful and promised to phone me back but did not even ask any details on my name or contact details. That was just a way to get rid of me without trying to rectify the problem. I feel very offended and discriminated to and would like to make all public aware of the misleading advertisement that Makro is using while discriminating to certain pensioners. I am taking my complain to the newspaper if Makro can not provide legit reasons for such discrimination.

The Russel Hobbs kettle and toaster pack was marked for R699. When we got to the till, the bill showed R1199. We queried it and they said the black one is R1199 and the silver one is R699. However, that is not how it was marked. We were very upset, we left our entire trolley and walked out. The advertising was bad and we were given attitude. Very bad customer service.

I placed on online order on 1 November 2018. Order number MAK1009839. The order was successfully placed and delivery was shown to be 3-5 working days.
I phoned the Makro call centre on Thursday 8 November to follow up on delivery. The lady said that it would be delivered that day. That didn't happen and I didn't get any message/sms/email of any kind. I phoned the call centre again on Friday 9 November. The lady promised that it would be delivered that day. That didn't happen and I didn't get any message/sms/email of any kind.
I phoned the call centre today - Monday 12 November. The call centre person was the first to actually put me on hold and follow up on the delivery. He replied that the courier/delivery company will phone me back within 30 minutes. He also said that he will phone me back after 30 minutes to find out if the issue was resolved. That didn't happen and I didn't get any message/sms/email of any kind.

I'm trying to purchase yoga mats on more for less, tried about two weeks ago and still trying! no one helped me when I called. It is advertised at R169 each if you buy 2 at R200, when I purchase 2 it adds up a total of R400 instead of R200. Please urgently help and correct the error! No joy, phone in is a total waste and I hope this helps as I don't see people are being replied to... Thanks

On the 10th of October I purchased a HUAWEI E3531 Wireless Cellular Modem and i have since been waiting for it to be delivered and it hasn't been delivered till date. I have sent two emails and no one has bothered to call me and I called them and spoke to Anthony who said it will be delivered before 5pm which was a week ago and till date it hasn't. I called again and got Shane who said will check for me and will call me back and he never did. The date today is the 29th and my product hasn't been delivered and I paid for it.

I bought the ultimate edition in August. When I arrieved at Centurion Makro to collect the game on the 26th of October, the day of release, the game has not arrieved and the agent I spoke to said they can't reach the suppliers.

Luckily the next day I received an SMS stating my product is ready. When I opened my product I did not receive as per Makro's online shop details. The ultimate edition has a few extras included, namely a physical map and a steelbook as well as in game extras which you receive via a online code. I did not receive any of this. Meaning I paid R1500 for the ultimate edition but only received the normal game.

This is a vomplete ripoff and I need to onow what Makro is going to do are they going to refund me the extra R500 I paid or are they going to find and give me the extras that I paid for?

This is absolutly unacceptable to not receive what I paid for and what they website clearly stated!

I bought a trampoline online on 25 Sep 2018, today is the 16th of October and I am still waiting for my delivery. After he first week passed, I phoned the Monday, they said delivery will be Wednesday, Wednesday I phoned, they said Friday, Friday they say Monday. Now everytime I phone, they either put me on hold, or tell me they will phone back, but I never get any feedback. All they say is tomorrow, but it NEVER ARRIVES!

WILL NEVER BUY ANYTHING FROM THEM AGAIN!

Good morning

Yesterday when I knocked off at 17.30pm, I got 3 missed and 2 messages from a certain number, that was from Makro's delivery guy. After reading his messages, I phoned him back as I was driving back home and asked him that who did he leave my washing machine with and he said with Mike then I said who is Mike then he said it's a security guard from my place.

Well I don't mind at all cos securities mostly sign for me on my other deliveries if they get delivered while I'm not back from work but I normally request them in advance so that they are aware and I also ask the delivery man to drop his phone when he has arrived and I call him back then ask him to give the phone to the security and ask him to check if it's the right delivery before he signs.

Now your delivery man said he got to my place and found Mike and asked him to please check if I'm there, then "Mike" said he doesn't know me but yet he left the machine with Mike. I said to him what if Mike really doesn't know me as he said and how would you know if he'll take that machine with him or what cos securities get changed now and then and I don't know Mike either. Then he said he was doing me a favour cos he thought I want to use it urgently and it's not his problem that I didn't answer my phone when he phoned me. I tried to tell him the reason why I couldn't answer his phone calls and he dropped the phone on my earbwhich was very rude and unprofessional .

1. Which favour did he do me? A favour that I paid for, I didn't get that machine for free but I paid for it including delivery.
2. Not even my fiancé talks to me that way if I didn't answer my phone including "when I'm off at work " so who is he to talk to me like that? Who said everyone is permitted to answer their phones on duty? I'm working in a very busy theater and cellphones are not allowed not that I ignored his calls intentionally!
2. I phoned Makro early this week and requested them to please deliver the machine Friday at 4pm cos I'll knock off at 3. 30pm but it looks like that person forgot to put my request on the system which is I don't have a problem with cos mistakes do happen to anyone.

But my concern is with this very rude delivery guy. Please train your delivery men about customer service and professionalism. I can't be shouted but someone I'm not even related to simple because I'm allowed to answer my phone on duty.

Above it all he said if I don't want that washing machine he will go and fetch it cos he stays around where I'm staying and I said you are more then welcome to do so. And when I got to my flat, the securities that started at 6pm said they know him, he normally does deliveries for most people in our flat and he is very rude. They said he came to collect my washing machine 5mins before I arrived.

Please tell me how do you use rude people for such a wonderful company?

Please contact me on [protected] between 12 and 12.30 today midday regarding my delivery and I don't want to see that rude driver called Phathu.

Thanks

Hi Team (MAK975529)

This is my very 1st online order with Makro and probably my very last…

When am I getting my item delivered? It's been over 12 days, delivery was quoted between 2 - 5 days! I have been calling the whole day today, getting cut every time after holding for at least 10 mins, the Call center is USELESS, I was promised delivery last week Thursday then it moved to Tuesday at 2 pm still no delivery and no communication from them, just empty promises.

Where is my item?

Good day

I made 2 online purchases on the 31st of august. I received the one order, and not the other. The item I did not receive was my garmin.

My reference number is mak946390

I did lodge a complaint online, and this is the response I recieved:

"good morning,

Thank you for your email,

Firstly we would like to apologise for the experience that you have encountered with your online order.

We are consulting with the courier for clarify on the pod below and to assist further.

We will advise with the feedback.
We sincerely apologise for the inconvenience caused

Kind regards,

Endrick rikhotso

Makro online shopping

A division of massmart holdings limited

P/bag x4│sunninghill 2157│south africa

Massmart house│16 peltier drive│sunninghill 2157│sandton│south africa

Tel: +[protected]│fax: +[protected] │

Email: online. [protected]@makro.co.za web: http://www.makro.co.za

This was the email sent to me on the 24th september 2018

Today is the 8th of october, 2 weeks later and still no response!
I really don't know why it takes so long to resolve this matter.
As mentioned, please deliver my garmin or please could I have my full refund!

I purchased 8 boxes of Piemans pies, two boxes of which were expired.
After numerous of my requests to speak to a manager, i had to wait almost 3o minutes for them to try and get me a manager in which they failed to do, and to date still haven't received a call. I received no apology and was told very abruptly that they do not do compensation. Clearly that I had to make two trips to makro through to no fault of my own at my expense does not affect Makro. Clearly customer service or wellbeing is not a priority.
Service is atrocious, they refuse to take accountability.
Çlearly a food health and safety hazard.