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Atlantis Casino Resort Customer Service Phone, Email, Contacts

Atlantis Casino Resort
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Atlantis Casino Resort Reviews 6

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Atlantis Casino Resort The room was clean nuff and my stay was great, but check ur invoice!

The room was clean nuff and my stay was great, but check ur invoice! They over charged me $60 and I been callin for over a month now tryna get my refund. Every time I call I get put on hold for a long time till the manager is available. All they say is they processed the refund and it'll be available tomorrow. Over a month now and I only got $30 back. I called like 10 times about this and I'm so frustrated. I ain't stayin there again. Ain't had no problems across the street. Hopefully this review gets the attention of someone who actually cares, not like the manager or whoever they keep passin the phone to.

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Atlantis Casino Resort My hubby went to cash his check like he does every week

My hubby went to cash his check like he does every week. They gave him some drink tokens, which he took to the bar. He asked the manager, "M," why it says "free drink" but the bartender charged him. Manager "M" didn't like that question and walked away. Next thing you know, "M" and security came and asked him to leave, saying he was trespassing. All he did was ask why! I think he was racially profiled because he asked a question and "M" had authority and used it. They waited for him to cash out his ticket, which he was playing, and then told him he couldn't come back for 6 months. Discrimination for sure. This happened on 4/01 at around 9:30 pm. He always cashes his check and plays there. He asked a simple question that "M" didn't like and got kicked out. I think "M" discriminated and was offended by the question. Pure authority abusing his power. When he asked if he could get a report, they were rude and quickly said no, cutting him off. Just rude and uncalled for.

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Atlantis Casino Resort Complaints 4

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Atlantis Casino Resort i been tryna get my money from Atlantis Casino Resort for months now

i been tryna get my money from Atlantis Casino Resort for months now. i done sent in all the papers they asked for like a million times. even my wife tried to help by sending in pics and stuff. but they act like they ain't never got nothin from us. they owe me more than a grand and it's just straight up ridiculous.

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Atlantis Casino Resort I was playing poker at Atlantis on December 13th and chatting with a dealer about a book we talked about before

I was playing poker at Atlantis on December 13th and chatting with a dealer about a book we talked about before. Then some dude I never met before called me a *** idiot. I told the floor guy, Andy, what happened. But the dude called me a *** idiot again, and Andy didn't do anything. He didn't call security or tell the guy to stop. This kind of thing happened before, and the management didn't do anything about it. They didn't enforce basic rules like no smoking in the room, not running into customers, and not bad-mouthing customers. My wife and I used to eat lunch at Atlantis and then play games, but a rude dealer made us stop playing during the week. This latest incident makes us not want to play here at all. Atlantis is a great place with awesome food, the best buffet and spa in Reno, and a good rewards program. But why should we spend money where other customers can verbally abuse us?

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Atlantis Casino Resort Atlantis Casino Resort charged me $300 extra for a room that wasn't even ready to stay in

Atlantis Casino Resort charged me $300 extra for a room that wasn't even ready to stay in. I reserved a spa room, but the check-in lady had to ask what to do because none were available. They gave me a room that wasn't supposed to be rented out, and it was under construction. There were lights hanging out of the ceiling in the hallways, plastic on the floor all the way to the room, and construction workers loudly working. We had to get towels from the pool area because the room was not set up. Every time I call, it's a different excuse. The last one was so ridiculous, then they said there were no photos, which is standard procedure, but there were none. I've been waiting for three weeks with different excuses, and nobody is calling back since they don't feel they need to. Some of the front desk people I've spoken with admit that it's not right, but all they do is transfer me to the other person. They don't call back or talk to me. This is blatant nonsense.

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Is Atlantis Casino Resort Legit?

Atlantis Casino Resort earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Atlantis Casino Resort to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Atlantis Casino Resort is known for their high standards and safety. If you're thinking about dealing with Atlantis Casino Resort, it's wise to check how they handle complaints.

We found clear and detailed contact information for Atlantis Casino Resort. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Atlantiscasino.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Atlantiscasino.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Atlantiscasino.com you are considering visiting, which is associated with Atlantis Casino Resort, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

According to our analysis, Atlantis Casino Resort appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

Atlantis Casino Resort website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Atlantis Casino Resort offers various gambling services, it's important to be aware of the potential risks and consequences of excessive gambling. If you feel that you may have a gambling problem, seek professional help immediately.
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Atlantis Casino Resort I booked a room at Atlantis Hotel online for Sep 25 and checking out Sep 26

I booked a room at Atlantis Hotel online for Sep 25 and checking out Sep 26. I wanted a King bed in the Atlantis Tower on the 29th floor. But when we got there, they gave us a room on the 5th floor with a double queen bed. I called the front desk and they said they didn't have a King bed anymore. I asked for a manager and she was so rude and unprofessional. We went back to the front desk and they were still rude. They said they had a room with a King bed on the 8th floor, but it was for a handicap person. I was very upset. I'm not handicap and I didn't get what I paid for. The manager said there's no guarantee you get what you pay for. I asked to see where it says that, but she just told me to read my email. I asked for the corporate office number, but she refused. So we ended up back in the room with the queen bed.

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About Atlantis Casino Resort

Screenshot Atlantis Casino Resort
Atlantis Casino Resort is a luxurious hotel and casino located in Reno, Nevada. The resort boasts a wide range of amenities and activities, making it a popular destination for both leisure and business travelers.

The hotel features over 800 guest rooms and suites, each designed with comfort and style in mind. The rooms are spacious and well-appointed, with modern amenities such as flat-screen TVs, high-speed internet, and plush bedding. Guests can choose from a variety of room types, including deluxe rooms, suites, and luxury spa suites.

The casino at Atlantis is one of the largest in Reno, with over 60,000 square feet of gaming space. It features a wide range of slot machines, table games, and a poker room. The casino also hosts regular tournaments and events, making it a popular destination for avid gamblers.

In addition to the casino, Atlantis offers a variety of dining options, ranging from casual to fine dining. Guests can enjoy a meal at one of the resort's many restaurants, including the award-winning Bistro Napa, which serves contemporary American cuisine with a focus on locally sourced ingredients.

For those looking to relax and unwind, Atlantis offers a full-service spa and salon, as well as a fitness center and indoor/outdoor pool. The resort also features a variety of entertainment options, including live music, comedy shows, and special events.

Overall, Atlantis Casino Resort is a top-notch destination for anyone looking for a luxurious and exciting getaway. With its world-class amenities, top-notch dining, and exciting gaming options, it's no wonder that it's one of the most popular resorts in Reno.

Overview of Atlantis Casino Resort complaint handling

Atlantis Casino Resort reviews first appeared on Complaints Board on Jun 5, 2023. The latest review The room was clean nuff and my stay was great, but check ur invoice! was posted on Jun 11, 2023. Atlantis Casino Resort has an average consumer rating of 1 stars from 6 reviews. Atlantis Casino Resort has resolved 0 complaints.
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  1. Atlantis Casino Resort Contacts

  2. Atlantis Casino Resort phone numbers
    +1 (775) 825-4700
    +1 (775) 825-4700
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    +1 (775) 824-4461
    +1 (775) 824-4461
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    Communications Manager
    +1 (775) 824-4495
    +1 (775) 824-4495
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    Tournament Coordinator
    +1 (775) 813-5395
    +1 (775) 813-5395
    Click up if you have successfully reached Atlantis Casino Resort by calling +1 (775) 813-5395 phone number 0 0 users reported that they have successfully reached Atlantis Casino Resort by calling +1 (775) 813-5395 phone number Click down if you have unsuccessfully reached Atlantis Casino Resort by calling +1 (775) 813-5395 phone number 0 0 users reported that they have UNsuccessfully reached Atlantis Casino Resort by calling +1 (775) 813-5395 phone number
    Communications Manager
    More phone numbers
  3. Atlantis Casino Resort emails
  4. Atlantis Casino Resort address
    3800 S Virginia St, Reno, Nevada, 89502-6005, United States
  5. Atlantis Casino Resort social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Atlantis Casino Resort Category
Atlantis Casino Resort is ranked 7 among 42 companies in the Casinos category

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