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Lucid Motors USA
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Lucid Motors USA Complaints 8

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Lucid Motors USA Lucid Air order in 2021 with $1000 deposit

In 2021 I sent in $1000 deposit for a Lucid Air sedan and didn't get updates on my order until 2023 then when Lucid wanted to pay full price they didnt allow financing promotion(4.5%) on the price we agreed upon in 2021. They wanted to charge me another $15000 for the car I ordered 2+ yrs ago, so before my order was completed and before my car was delivered to Illinois, I canceled the order. Now, after waiting for 2+ years for a car, Lucid will not refund any of my deposit.

Desired outcome: Refund my $1000 or at least a portion of it (i.e. $750) for false promises & making me wait 2+ years....

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Lucid Motors USA I bought a car from Lucid Motors in late 2021

I bought a car from Lucid Motors in late 2021. It took them seven months to deliver it. I only had the car for two months before it died after driving 380 miles. The roadside support was terrible and the customer service was even worse. They had to replace the battery in the car, which took almost two months to return it to me. I want my money back, but no one has responded to me. I'm considering using the lemon law to get rid of the car.

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Lucid Motors USA so I put down a reservation with Lucid Motors back in May '22 and dropped some cash as a deposit

so I put down a reservation with Lucid Motors back in May '22 and dropped some cash as a deposit. Got my order in on June 14th, but then on August 24th some sales dude hit me up saying I gotta respond or they'll cancel my order and keep my deposit. I didn't respond cuz I already placed the order, but then on Sept 13th they straight up cancelled my order and kept my deposit. When I asked who authorized the cancellation or who requested it, they ain't saying nothing. Not cool, Lucid Motors.

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Is Lucid Motors USA Legit?

Lucid Motors USA earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Lucid Motors USA to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Lucid Motors USA is known for their high standards and safety. If you're thinking about dealing with Lucid Motors USA, it's wise to check how they handle complaints.

We found clear and detailed contact information for Lucid Motors USA. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Lucid Motors USA's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Lucidmotors.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lucidmotors.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Lucid Motors USA as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Lucid Motors USA and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Lucid Motors USA has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 8 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
  • We conducted a search on social media and found several negative reviews related to Lucid Motors USA. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Lucid Motors USA I reserved a Lucid Air on August 28 and paid $1000

I reserved a Lucid Air on August 28 and paid $1000. They said I could get my money back if I changed my mind. I emailed them on August 25 to cancel and get my money back. They sent me an email saying they would reply soon, but no one ever did. I emailed them again on August 31 to ask when I would get my money back, but still no reply.

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Lucid Motors USA Got a new Lucid Air Grand Touring EV and had it for less than a month

Got a new Lucid Air Grand Touring EV and had it for less than a month. Then, during a thunderstorm, the car went into "EMERGENCY" mode and shut down. Lucid sent a tow truck to take it to the service center for repair, which was covered by the warranty. The damage report said that a battery module short-circuited and needed to be replaced. But Lucid said that the storm wasn't the cause of the problem. They're returning the car to me, but I'm worried that there's a design flaw or defect that they're not fixing. I'm not accepting the car back and have complained to the ComplaintsBoard.com and Federal Highway Safety ODI. I want to warn other consumers about this potential safety issue.

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Lucid Motors USA I got my Zenith Red Lucid Air Grand Touring on 12/15

I got my Zenith Red Lucid Air Grand Touring on 12/15. They confirmed my order and I paid $152,605.50 USD on 5/12/2022. I got an email from a delivery adviser on 1/17/2022 and another email with a VIN on 4/22/2022. I tried to reach out to support and my adviser, ***, but they were slow to reply. I complained to the main customer number and someone called me on 5/20/2022 to say that my car was in storage due to COVID. I'm paying interest on a loan I took out to pay for the car, but I don't know when it will be delivered. I've asked for a delivery date or a refund, but I haven't gotten a clear answer. I've paid $527.00 in interest so far. I want a clear answer so I can stop paying interest.

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Lucid Motors USA I paid in full for a Lucid Air Touring (order AD21921-36429) on 10-Jan-2023 and was supposed to pick it up on the 14th of January

I paid in full for a Lucid Air Touring (order AD21921-36429) on 10-Jan-2023 and was supposed to pick it up on the 14th of January. But Lucid contacted me on the 11th of January and said there was an issue with the car, so it would be delayed by a few days. I asked for my money back, but they said it would take 10+ business days to get a refund, so we left it as is. After a week, I asked for compensation because $126000 is a lot of money to be paying interest on without a car. I suggested $250/week, and they said they would consider it. The car was scheduled for delivery on 28-Jan-2023, but I told them I wouldn't take delivery until the compensation was sorted. On the morning of delivery, they said I would get $500 of compensation, which would be noted on the delivery paperwork. When I picked up the car, the delivery agent said I would get a call on Monday to go over the details of the return payment. But I received no contact from Lucid and eventually contacted them on Feb 9 for an update. Someone called me 2 days later and said payment would take up to 4 weeks from delivery. When I said this was not mentioned when we decided on the compensation, they said someone senior would contact me to talk specifics. But I had no contact from Lucid until I emailed them on Feb 15th and someone eventually called me on Feb 17th. They also said it would take 4 weeks and that they would check on the process and get back to me. But now it's 3-Mar-23, and I haven't heard anything from Lucid since Feb 17th. It's been more than 4 weeks, and I just want my $500 of compensation back that Lucid agreed to in person and in writing.

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Lucid Motors USA Me and my hubby got our new ride from Lucid on 18-Nov

Me and my hubby got our new ride from Lucid on 18-Nov. But on 19-Nov, I found a leak in the coolant while driving to . I called customer service twice and they told me to drive back to *** and then to leave the car in LA for towing. The car was towed to the dealer on 21-Nov and they said the leak was due to a punctured pipe. They fixed it and towed it back to me on 25-Nov. But the car wouldn't start that evening. Customer service told me to restart it, but it didn't work. They then told me to put it in deep sleep and it worked. But the car wouldn't start again on 26-Nov. After multiple calls with customer service, the car was towed to Lucid on 28-Nov. They told me they found the issue in the week of 4-Dec but needed to fly an engineer to LA to fix it. I expressed my concern to the maintenance supervisor *** that I wanted to return the car, but was asked to wait for an offer from Lucid management. Lucid management *** called me on 9-Dec and offered me a new VIN as the car was still not fixed. When I asked when the new car would be shipped, she wasn't sure. I emailed *** on 10-Dec, asking for a full refund and she didn't dispute. The car was finally fixed on 16-Dec, but I still requested a full refund from Lucid. *** told me they weren't interested in buying back the vehicle. I also wanted to return the Lucid in-home charger. The last time I spoke with *** was on 28-Dec and I haven't heard from anyone at Lucid since.

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About Lucid Motors USA

Screenshot Lucid Motors USA
Lucid Motors USA is a cutting-edge electric vehicle manufacturer that is revolutionizing the automotive industry. Founded in 2007, the company is headquartered in Newark, California, and is committed to creating sustainable transportation solutions that are both luxurious and environmentally friendly.

The company's flagship vehicle, the Lucid Air, is a stunning electric sedan that boasts an impressive range of up to 517 miles on a single charge. This is made possible by the vehicle's advanced battery technology, which is designed to deliver exceptional performance and efficiency.

In addition to its impressive range, the Lucid Air is also packed with advanced features and technology that make it one of the most innovative vehicles on the market. From its state-of-the-art driver assistance systems to its cutting-edge infotainment system, the Lucid Air is designed to provide an unparalleled driving experience.

But Lucid Motors USA is more than just a car company. The company is also committed to sustainability and is working to reduce its environmental impact in every aspect of its operations. From using renewable energy sources to minimizing waste and emissions, Lucid Motors USA is dedicated to creating a more sustainable future for all.

Overall, Lucid Motors USA is a company that is pushing the boundaries of what is possible in the automotive industry. With its innovative technology, commitment to sustainability, and luxurious design, the company is poised to become a major player in the electric vehicle market in the years to come.

Overview of Lucid Motors USA complaint handling

Lucid Motors USA reviews first appeared on Complaints Board on Jun 11, 2023. The latest review Lucid Air order in 2021 with $1000 deposit was posted on Jun 27, 2023. Lucid Motors USA has an average consumer rating of 1 stars from 8 reviews. Lucid Motors USA has resolved 0 complaints.
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  1. Lucid Motors USA Contacts

  2. Lucid Motors USA phone numbers
    +1 (650) 802-8181
    +1 (650) 802-8181
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    +1 (650) 980-7555
    +1 (650) 980-7555
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    CTO
  3. Lucid Motors USA emails
  4. Lucid Motors USA address
    7373 Gateway Blvd, Newark, California, 94560-1149, United States
  5. Lucid Motors USA social media
  6. Jenny
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    May 24, 2024
Lucid Motors USA Category
Lucid Motors USA is ranked 1 among 7 companies in the Electric and Hybrid Vehicles category

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