Light In The Box
reviews and complaints

I am a very angry, dissatisfied customer!

On the 26th May 2023 I returned the above items to the address you asked me to. I paid £106.46 for this order and it cost me £28 to return. I returned the items because I wasn't satisfied with the tops.

To date, I haven't received my refund.

Postal ref no. RN837782761GB

Regards, Mrs Carol Bent.

This is the address you asked me to return it to:

28 Building B, 2nd Floor G,

523275

China

As soon as my credit card payment went through my account was hacked by Shein US Service in the amount of $383.54 along with compromising another credit card then $300 of false charges withdrawn from my debit card. All this because of charging on your so called "Safe" site. Bullcrap. Not only that but the poor quality of the materials is laughable and your sizing is inaccurate. This was ordered on 7/11/23. order number [protected] I tried to send it back but have to return to China and the postage was quoted at $56.00. This company is a scam Just return what money is due to me and I'll throw the clothes away because I'm too embarrassed to give them away. Two credit cards had to be cancelled and my debit card reissued because of you

I ordered three dresses from light in the box and received them on June 6, 2023. Unfortunately, the dresses were not as depicted on the website. The fabric was not the same and looked extremely cheap and substandard, so I decided to return the items on June 12, 2023. It has now been two months and I have yet to receive a refund from this company.

There is also no way of getting in touch with them about the issue, which is a bit shady to me.

I will tell everyone I know not to order from this company as they do not provide the products as seen on their website and their customer service is horrible.

Purchased some clothing that was not as advertised. Poor quality and size chart was way off. Tried to return items but was instructed to take photos of each item and upload to email before they can even issue a return authorization, which they advise could take 24 hours. They make it difficult to return items and also make the customer pay all shipping costs. There is no phone number or person to speak to directly. There was nothing physically wrong with the product other than quality, therefore there is no reason to take photos and upload photos for a product I was simply unsatisfied with.

I ordered 2 black evening gowns one that excenuated my full figue, the other that was manufactured in such a was that the front closure was incorrect. The body shaper left me with evidence of buldges up my back and billowing over the top."inappropriate for my needs! As I'm sure you can surmise.

All I want is to Ship the items back and be refunded my money ASAP.

I have offered a scathing review for them if this issue is not resolved w/in a reasonable amount of time. And that does not constitute a month of back and forth communications.

When I requested a refund I received the email below. It will be more expensive to return the kits than it did to purchase them.

LightInTheBox.com

10:19 AM (47 minutes ago)

to me

[protected]:19 NEW REPLY

Dear Customer,

We're sorry that you want to return the product. Sorry that we don't have the return label currently, please return it to our Asia warehouse by the cheapest tracking service in the post office. (Usually, the postage costs $10-$30, and it takes 2-4 weeks for delivery. A refund will be issued once we receive it and pass the quality check). Please check the return instruction below.

However, if it's too much trouble for returning, we recommend that you can keep the item with a partial refund or a reward we offered previously. We can increase 20% of it if you choose this option. Then you don't need to go through the return procedure at all.

If you prefer to return the product, please read the following Return Instruction first.

1. [REQUIRED] Please write down the Order #: [protected] on the paper and include it with the package. Also, once you ship it out, please fill in the Return Package Information (eg. Tracking Number) on the "order detail" page, so that we can identify your package more efficiently and correctly. You can visit the page here: Order Detail(If you're unable to fill in the record, please reply to us with the Tracking Number, Carrier, and Receipt.)

2. Please understand that you'll need to pay for the return postage. Because we don't have the return label service, please use the cheapest tracking service of local Post Office to return the parcel to China, and mark it as Returned Goods' for exemption from duties.

Special Reward: If you use the cheapest tracking service in the post office, you may claim a special reward from us, which values half of the shipping postage you paid, and you can use it to pay for a new order on our website.

3. Please don't use express services like DHL Express, UPS, or Fedex to ship the package. If you use the original package to return, please remove the original labels to avoid misunderstanding by the custom/carrier.

4. Please make sure the returned item is in brand-new condition, unused, and with original tags/packaging so that it can pass the Quality check and the refund could be processed without any problem.

5. Return Address

Name: Fei Liangyong

Address: 2nd Floor, Building B, No.28 Guan Huang Middle Road, (Dongguan HeRui Supply Chain Management Co., Ltd.) Gaobu Town

City: Dongguan

Country: China

Postal Code: 523275

Phone: +[protected]-[protected] (Chinese Only)

[REQUIRED]: Once you ship it out, please fill in the Return Package Information on the "order detail" page , you can visit it here: Order Detail(If you're unable to fill in the record, please reply to us with the Tracking Number, Carrier, and Receipt.)

We appreciate your support and understanding.

Sincerely

Customer Service

++++++++++++++++++++++++++++++

[protected]:39 REPLY

Dear Customer,

We apologize for the size issue. Please kindly note that our suppliers are based in multiple countries, so we listed the size guide and size chart on product page to lead customers to choose the suitable size. However, if you chose the size by your local regular size, it might doesn't fit.

Rest assured, we will help you with the return procedure if the product is in the "7-day" return period and it's brand new with the original tag/packaging. If you submitted multiple return request tickets, please understand that we'll take care of them all together so we'll merge them into this ticket only.

If you want to return for a replacement for another size, you only need to cover the return postage, we'll pay for the reshipment shipping fee for you. For this solution, please check the size chart on the product page and reply to us here with which size you want, we'll send the return instruction to you later.

If it's slightly unfit, we suggest that you can take our quick solution to save costs and time.

Quick Solution: No need to return, keep the item with a partial refund or a Reward. Just click on the option link you want, we'll send it to you in 1 business day.

​

A : 50% Reward (eg. If the item costs $100, you can get a $50 Reward, which is the same as a Coupon)

B : 30 % Refund (eg. If item costs $100, you can get a $30 Refund)

Or

C : Return the item back for a refund of item(s) price at a cost for return shipping. We will send you the return address in this ticket in 1 working day.

Note for return : We're sorry that we do not provide return label/slip service, you may send the order to our Asia warehouse via the cheapest tracking service in the post office. The postage might cost $10-$40 and it takes 2-4 weeks for delivery according to customers' feedback. To save your cost, we'll send you a reward that values 50% of the return postage, which you can use on the next order.

If you choose one of the above options, you can just do the quick click and wait for our reply in 1 working day.

However, if you have other requests or concerns, you may just reply to this ticket directly. Thanks a million for your kind cooperation.

Sincerely,

Customer Service

Their return policy is a scam!

Ordered some dresses and half were the incorrect size the other half were incredibly flimsy and cheap looking! Followed their return policy to a T only to be told by my shipping company that they’ve left the package sitting at the depo for the past 3 months! I’ve contacted them multiple times and only get the automated returns email in response! Worst return policy every! Will never buy from them again!

When I went to your site it offered free shipping for first order and 20% off for the balance of order. I did not get my free shipping for my first order or my 20% off. This was my first order with you, it did not give me options to add code or discount. It went straight thru. I would like my discounts please. If you can not resolve this issue I will not be ordering from your company anymore!

My elderly mum recently spent £285 on two dresses for a wedding, thinking she’d wear one and send one back. Not one email text message nothing? No paperwork in the box and each time I complain on my account the messages disappear and aren’t followed up! I absolutely disgusted with the customer service I have received. I had one message that said you’d give us more than one week to sort out, but it disappeared before I screen shot it so no proof! I sent everything they asked for: name, amount, date, last 4 digits of card, email addresses mobile numbers NO REPLY! ‘Complain to a supervisor is a joke! Why do you not have an email address and why do messages disappear so there is no trace of them? You have ‘stolen’ nearly £300 from my poor mum and I will not rest until we have sent the hideously cheap looking dresses back…. Why why why is there no paperwork in the box? PLEASE HELP!

I ordered lenovo ht38 true wirless head set on 26th may 2023 by paying cash. But still this date(27-07-2023)i have not received my product. I will send mail. They are extending the date.no one should order the product after seeing their reviews. They are fooling the customers. They do not display negative reviews. I can't see my review. All their products are 5star in rating. But real rating are below 1star. So please do not fall for their scams.

I ordered this in march or before for my son's b-day. It was mailed to an old address. Not forwared, no credit, nothing. I contacted them thru their site for customer service giving them the correct address & phone # & got not one repley. Nor any itiem that I ordered.

Delivery by: USPS
Tracking NO.: 93055109246500000008108637
Tracking Link: https://t.17track.net/en#nums=93055109246500000008108637&fc=21051
Phone NO.: [protected]
Shipping Address:
Janice Snell [protected]
THIS IS THE WRONG ADDRESS THEY SENT IT TO.
Port Townsend, 65 Elm Street, Port Townsend, 65 Elm Street, 98368, United States
CORRECT ADDRESS IS: 4525 Pine Ave. NE, Bremerton, WA 98310, United States

Hi, I’m getting in touch as have heard nothing since I eamaioed back in may!

I just wanted to get a bit of help... I ordered a T-shirt for my husband and the Transfer design on T-shirt started falling off after just 3 wears and 3 washes… washed on cold and air dried. The space ship and a planet has fallen off and the other planets and astronaut are coming away from the material.

Order number [protected]

Date ordered: 6/3/2023

Date delivered: 20/3/2023

Paid £6 + £4.43 shipping and insurance

What can you do about this situation please? The T-shirt would be great if the design wasn't hanging off it.

Thanks.

Leanne Heslop

I’m a victim of identity left I don’t know who you are and there’s a charge for $61.00 on my Credit one card that had fraud on it so I replaced the card I never purchased from you I never heard of you I’ve looked you up on line and I still have no idea who you are I have know photos as I did not order anything I have No idea who this Company is this is the Second request for missing information Please Tell me what kind of Company this is? Is that so hard? I don’t understand why you can’t answer questions like what kind of Company is This? Where are they located? I wrote to you for help you’re not Helping me at all! It was done last December I had multiple charges I told you I had my Identity stolen on the Dark web was were The Credit bureau informed me of this I was sick and I am trying to just get updates as to charges that were not mine

This item is incorrect , the phonecase provided is to big ,I did Oder for a galaxy S20

The full ref of my phone is Samsun Galaxy S20 FE 5 G

This is the third phonecase I have ordered from you and the others have been to size for the phone requested.

However in this case I am disappointed.

Would you please replace with the correct item

Thank You

Alan Clarke

Extremely poor quality.The 2 dresses I purchased were no more than long,very cheap tee shirts.The linen crop trousers were so thin you can see through 4 layers of fabric.The vest top was knee length.Everthing is very out of shape.All items are cheap and very nasty.Returning the items would costs more than I paid for them.Total waste of money.

Order placed on 7/3/23 for 2 pair of mens shoes for $105.00. Order #[protected]. Received shoes on 7/10/23. Shoes were too small even after following their guidelines to order the right size . Followed their directions for exchanges. Received an email from customer service giving directions for exchanges. Sent them the information and have not heard from them since.

THIS COMPANY IS HORRIBLE! My mother brought a dress that was $69, this was for my little sister, as it was her 7th birthday soon. She was so excited for it to come but it NEVER DID. We have emailed them MULTIPLE times but have ignored ALL of our emails and will not give our money back! Horrible experience, we never be buying here again. They are SCAMMERS! And make little girls CRY!

Like a fool I ordered some items from Lightinthebox.com. The stuff I ordered does not fit and looks cheap. I contacted LightinTheBox and attempted to return all the items for a full refund. They reply by trying to barter telling me I can keep all the junk and they will refun partial amount of the order. I dont want any of the items as they are not was is represented on the website. Its a scam to get you to pay for poor quality and no refunds bit their offer.. I have no use for any of this stuff. The statement is true "Buyer Be Ware" Do not buy from this website I did and regret it. I order the stuff June 28, 2023. This is their response:

Quick Solution : No need to return, keep the item with a Reward or a partial refund . Just do an "easy click" on the options link you want , and you don't need to reply, we'll issue it for you in 1 business day.

A. Keep the item with a 50% reward. (eg. If the item costs 100, you can get a 50 Reward, which is the same as a Coupon)

B. Keep the item with a 30% refund. (eg. If the item costs 100, you can get a partial refund of 30 as a discount)

I ordered the goods in March and the complete delivery that arrived was in small sizes that do not correspond to European dimensions at all. So I complained about the shipment via the LITB website and sent the goods according to the instructions in the package to the address LIGHTINTHEBOX, ROOM 705-706, CHINA INSURANCE GROUP BIULDING NR.141, DES VOEUX ROAND CENTRAL, HONK KONG (form with instructions in attachment). Not even four months! after the complaint and the return of the goods, I did not receive a notification about the handling of the complaint, nor the money back. It's not a good reference I'm about to post on the Internet. Please inform me by e-mail: k.[protected]@seznam.cz about how you intend to solve the matter. Karel Denk | Husova 899 | 36251 Jachymov | Czech republic.

I sent back 5 dresses for a full refund and as of yet have not received it refunded on my credit card. The items were sent back in May 2023 and it also cost me an additional 90.00 to send back. I have emailed Xia Ming Ming whose name was on one of the messages I received and have not heard back yet. This company is a sham and rip off. The products were not as pictured on their website and they sent the wrong sizes. I am totally disgusted, do not do any business with this company I am out a couple of hundreds of dollars.